fbpx

Virgin Balloon Flights – Enter code Birthday10 at the checkout and receive 10% off our most popular birth

days
0
0
hours
0
0
minutes
0
0
seconds
0
0
Virgin Balloon Flights
Deal Score+346
Deal Score+346

Enter code Birthday10 at the checkout and receive 10% off our most popular birthday and celebratory gift packages for one. Make their birthday a big one when they take life higher with Virgin Balloon Flights. Your sky-high adventure awaits…See you in the skies!

Terms & Conditions
Terms and conditions apply. Please see Virgin Balloon Flights site for full details. These Terms and Conditions govern your use of the Virgin Balloon Flights website (Virgin Balloon Flights Site) and your relationship with Virgin Balloon Flights (virginballoonflights.co.uk, we or us). Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions, please do not register for or use the Virgin Balloon Flights Site.
1. Use of the Virgin Balloon Flights Site
The Virgin Balloon Flights site is provided to you free of charge for your personal use subject to these Terms and Conditions. By using the Virgin Balloon Flights site you agree to be bound by these Terms and Conditions.
2. Amendments
We may update these Terms and Conditions from time to time and any changes will be notified to you via a suitable announcement on the Virgin Balloon Flights site. The changes will apply to the use of the Virgin Balloon Flights site after we have given notice. If you do not wish to accept the new Terms and Conditions you should not continue to use the Virgin Balloon Flights Site. If you continue to use the Virgin Balloon Flights site after the date on which the change comes into effect, your use of the Virgin Balloon Flights site indicates your agreement to be bound by the new Terms and Conditions.
3. Customer Registration
You must ensure that the details provided by you on customer registration or at any time are correct and complete.
You must inform us immediately of any changes to the information that you provided when registering by updating your personal details. You can update your personal details by sending an email, including your email address and your account name to customerservice@virginballoonflights.co.uk.
4. Password and security
When you register to use the Virgin Balloon Flights site you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us by contacting us by telephone 0871 663 0016 or by email to customerservice@virginballoonflights.co.uk immediately.
If Virgin Balloon Flights has reason to believe that there is likely to be a breach of security or misuse of the Virgin Balloon Flights site, we may require you to change your password or we may suspend your account in accordance with paragraph 13 below.
5. Excluded Services
The services provided by the Virgin Balloon Flights site do not include the provision of computer or other necessary equipment to access the Virgin Balloon Flights site. To use the Virgin Balloon Flights site you will require Internet connectivity and appropriate telecommunication links. We shall not be liable for any telephone or other costs that you may incur.
6. Intellectual property
The content of the Virgin Balloon Flights site is protected by copyright, trade marks, database and other intellectual property rights. You may retrieve and display the content of the Virgin Balloon Flights site on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Virgin Balloon Flights site without written permission from Virgin Balloon Flights.
No licence is granted to you in these Terms and Conditions to use any trade mark of Virgin Balloon Flights or any affiliated companies.
7. Limitations
You may not use the Virgin Balloon Flights Site for any of the following purposes:
a. Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
b. Transmitting material that encourages conduct that constitutes a criminal offence results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.
c. Gaining unauthorised access to other computer systems.
d. Interfering with any other person’s use or enjoyment of the Virgin Balloon Flights site.
e. Breaching any laws concerning the use of public telecommunications networks.
f. Interfering or disrupting networks or web sites connected to the Virgin Balloon Flights site.
g. Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.
Virgin Balloon Flights reserves the right to refuse to post material on the Virgin Balloon Flights site or to remove material already posted on the Virgin Balloon Flights site.
You will indemnify us against all losses, liabilities, costs and expenses reasonably suffered or incurred by us, all damages awarded against us under any judgment by a court of competent jurisdiction and all settlements sums paid by us as a result of any settlement agreed by us arising out or in connection with:
a. Any claim by any third party that the use of the Virgin Balloon Flights site by you is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or constitutes a breach of any applicable law, regulation or code of practice;
b. Any claim by any third party that the use of the Virgin Balloon Flights site by you infringes that third party’s copyright or other intellectual property rights of whatever nature; and
c. Any fines or penalties imposed by any regulatory, advertising or trading body or authority in connection with the use of the Virgin Balloon Flights site by you.
8. Availability of the Virgin Balloon Flights Site
Although Virgin Balloon Flights aims to offer you the best service possible; it makes no promise that the services at the Virgin Balloon Flights site will meet your requirements. Virgin Balloon Flights cannot guarantee that the service will be fault free. If a fault occurs in the service you should report it to customerservice@virginballoonflights.co.uk and we will attempt to correct the fault as soon as we reasonably can.
Your access to the Virgin Balloon Flights site may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. Virgin Balloon Flights will attempt to restore the service as soon as it reasonably can.
9. Virgin Balloon Flights’ right to suspend or cancel your registration
Virgin Balloon Flights may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions.
You can cancel this agreement at any time by informing us in writing. If you do so, you must stop using the Virgin Balloon Flights Site.
The suspension or cancellation of your registration and your right to use the Virgin Balloon Flights Site shall not affect either party’s rights or liabilities.
Paragraphs 6, 7 and 10 of these Terms and Conditions shall survive cancellation.
10. Virgin Balloon Flights’ liability
The Virgin Balloon Flights site is provided by Virgin Balloon Flights without any warranties or guarantees. You must bear the risks associated with the use of the Internet.
The Virgin Balloon Flights site provides content from other Internet sites or resources and while Virgin Balloon Flights tries to ensure that material included on the Virgin Balloon Flights site is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. Virgin Balloon Flights will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Virgin Balloon Flights site. If Virgin Balloon Flights is informed of any inaccuracies in the material on the Site we will attempt to correct the inaccuracies as soon as we reasonably can.
In particular, we disclaim all liabilities in connection with the following:
a. Incompatibility of the Virgin Balloon Flights site with any of your equipment, software or telecommunications links.
b. Technical problems including errors or interruptions of the Virgin Balloon Flights site.
c. Unsuitability, unreliability or inaccuracy of the Virgin Balloon Flights site.
d. Inadequacy of the Virgin Balloon Flights site to meet your requirements.
To the full extent allowed by applicable law, you agree that we will not be liable to you/or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Virgin Balloon Flights site.
Nothing in this paragraph applies to Virgin Balloon Flights’ liability in respect of products sold through the online Shop.
Nothing in these Terms and Conditions shall exclude Virgin Balloon Flights’ liability for personal injury or death caused by its negligence.
Our acceptance of an order takes place on dispatch of the order, at which point the purchase contract will be made and you will be charged for your order.
11. Third Party Websites
As a convenience to Virgin Balloon Flights’ customers, the Virgin Balloon Flights site includes links to other web sites or material which are beyond its control. Virgin Balloon Flights is not responsible for content on the Internet or World Wide Web or any other site outside the Virgin Balloon Flights site.
12. Advertising and Sponsorship
Part of the Virgin Balloon Flights site may contain advertising and sponsorship. Advertisers and Sponsors are responsible for ensuring that material submitted for inclusion on the Virgin Balloon Flights site complies with relevant laws and codes. We will not be responsible for any error or inaccuracy in advertising and sponsorship material.
13. Competitions
VIRGIN BALLOON FLIGHTS COMPETITIONS AND FREE PRIZE DRAWS (“COMPETITIONS”)
a. The promoter of the Competitions is Virgin Balloon Flights (the “Promoter”). The Promoter’s principal place of business is at Jesson House, Stafford Court, Telford, Shropshire, TF3 3BD. These terms and conditions govern and apply to all Competitions which are promoted or run across any and all platforms by the Promoter (whether acting on behalf of itself or as agent on behalf of any other group undertakings (as defined by sections 258 and 259 of the Companies Act 1985)) including but not limited to www.virgnballoonflights.co.uk (a “Website”).
b. All entrants must qualify at the date of entry (in that they must be eligible in accordance with these Terms and any other terms and conditions imposed by the Promoter in relation to each individual Competition) and be resident in the UK. The eligibility of any entrant is at the sole discretion of the Promoter. Employees, families or agents of the Promoter and/or any of its group undertakings are not eligible to enter the Competitions. Only one entry per person and per household is permitted.
c. By entering the Competitions, you hereby warrant that all information submitted by you is true, current and complete.
d. All entries must include all details requested on the Website for any particular Competition and be submitted in accordance with these Terms and any other terms of entry detailed on the Website, including, without limitation, submission within the requisite time frame.
e. The decision of the Promoter as to who has been awarded a prize is final and no correspondence will be entered into. The Promoter may at its sole discretion, substitute any prize for a prize of a similar nature and/or comparable value. Winners may not request and are not entitled to a cash alternative to their prize and their prize is non-refundable and non-transferable.
f. The Promoter accepts no responsibility or liability for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft, destruction, alteration of, or unauthorised access to entries, or entries lost, incomplete or delayed whether or not arising during operation or transmission as a result of server failures, virus, bugs or other causes outside its control. All lost, damaged or incomplete entries will be deemed invalid. Proof of entry shall not be proof of delivery or receipt. Only entries received in accordance with these Terms and all other terms and conditions will be acceptable. The Promoter will not be liable if a prize cannot be taken by a winner for any reason beyond the control of the Promoter. Return of prize notification as undeliverable or failure to respond to a prize notification within a reasonable time will result in disqualification and an alternate winner may be selected at the Promoter’s discretion. In the event that a winner declines his or her prize the Promoter may elect, at its own discretion, to select an alternate winner.
g. The winner may be required to participate in publicity surrounding this promotion and consents to his/her name, locations and photographs being published for the purposes of any individual Competition and promoting the Promoter and its business.
h. The terms and conditions of any third party supplier may apply and must be accepted and complied with by the winner. The winner also acknowledges that the prize will not comprise any further or additional components including, by way of example only, the provision of insurance or spending money for a prize such as a holiday.
i. Any personal data relating to entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the individual’s prior consent.
j. By entering the Competitions, all entrants are deemed to accept these Terms and all other terms and conditions. The Promoter may, at its sole discretion, change the dates of entry into the Competitions and/or the dates on which the Competitions will be promoted and the Promoter reserves the right to alter, amend or withdraw these Terms and all other terms and Conditions and/or the Competitions without prior notice.
k. By entering the Competitions you hereby assign all copyright which you may own in your entry to the Promoter and you acknowledge that the Promoter will own all the copyright in your entry.
l. Other than for death or personal injury arising from negligence of the Promoter, so far as is permitted by law, the Promoter hereby excludes all liability for any loss, damage, cost and expense, whether direct or indirect, howsoever caused in connection with the Competitions or any aspect of a prize.
m. These terms and conditions are governed by and construed and performed in accordance with the laws of England and Wales, whose courts shall be the courts of exclusive jurisdiction.
14. Applicable Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and any disputes will be decided only by the English courts.
15. International Use
Virgin Balloon Flights makes no promise that materials on the Virgin Balloon Flights Site are appropriate or available for use in locations outside the United Kingdom, and accessing the Virgin Balloon Flights Site from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.
16. Expiry Date on Payment Card
Please ensure that the expiry date of your payment card is after the anticipated dispatch date of your order. Payment is taken at the point of dispatch for goods and in the event that the payment card has expired we will be unable to take payment and fulfill your order.
17. Miscellaneous
a. You may not assign, sub-license or otherwise transfer any of your rights under these Terms and Conditions.
b. If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect.
c. If you breach these Terms and Conditions and Virgin Balloon Flights ignores this, Virgin Balloon Flights will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.
d. Virgin Balloon Flights shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond its control.
e. A person who is not a party to these Terms and Conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.
f. Virgin Balloon Flights is owned and operated by AirXcite Limited, a company registered in England and Wales whose registered office is at Jesson House, Stafford Court, Telford, Shropshire, TF3 3BD.
g. If you have any queries please contact customerservice@virginballoonflights.co.uk
TERMS & CONDITIONS OF YOUR FLIGHT VOUCHER
Please read all of our Terms and Conditions at https://www.virginballoonflights.co.uk/legalstuff.asp carefully before you use our website as your use of it and any order you place for vouchers will be subject to them.
You should print out a copy of them and any order that you place for future reference.
1 GENERAL
1.1. In these Terms and Conditions:-
“Contract” means the contract between you and us for the sale and purchase of the vouchers ordered by you using our website;
“Vouchers” mean the hot air balloon flight voucher or vouchers you have ordered in accordance with paragraph 3;
“We”, “us” or “our” means AirXcite Limited, trading as Virgin Balloon Flights, a company registered in England and Wales with registration number 3487563 and whose registered office is at Jesson House, Stafford Court, Telford, Shropshire, TF3 3BD;
“Working day” means any day except a Saturday or Sunday or public or Bank Holiday in England;
“You” or “your” means you as the user of our website and/or the buyer of any of the vouchers and, if you give the vouchers to someone else before you receive the flight and inform us in writing that you have done so and of that person’s name, address and telephone number, that other person. The Terms and Conditions referred to in paragraph 14 will apply to that other person.
1.2 Each voucher only entitles one person to participate in the flight.
1.3 Nothing in these Terms and Conditions will affect any of your rights as a consumer under any applicable legislation.
1.4 The Contract may be cancelled by you in accordance with paragraph 15.
1.5 You must be at least 18 years of age and have legal capacity to buy any vouchers from us.
1.6 We reserve the right in our absolute discretion to refuse access to or change the content of our website, reject any order or terminate any account you may open with us.
1.7 We may change the Terms and Conditions relating to the sale of our vouchers from time to time, although those applicable when you place your order will apply to the Contract. If we do so, we will post the changes on our website. You will be responsible for reading these Terms and Conditions each time you use this website, and your continued use of it will confirm your agreement to be bound by the terms and conditions which apply when you use the website or place any order with us.
1.8 If you are not an individual, you confirm that you have full power and authority to bind any business on whose behalf you place any order.
1.9 All Password Details and other information you supply on this website must be accurate and complete. We may in our absolute discretion withdraw all Password Details. Your Password Details are exclusive to you, cannot be transferred to anyone else and must be treated as strictly confidential at all times. If you become aware of any misuse of your Password Details or have any concerns regarding them, you must inform us immediately (please see https://www.virginballoonflights.co.uk/ContactUs.asp for more information or call 01952 212750).
1.10 We only deliver vouchers to delivery addresses in mainland United Kingdom. You must be resident in or your principal place of business must be in mainland United Kingdom if you wish to place an order to buy any vouchers and that address must appear in your order. When you state that address in your order it will be a representation by you that you reside in or your principal place of business is in mainland United Kingdom, and we will be relying on that representation if we accept your order.
2 YOUR ACCOUNT
2.1 You must ensure that all information you supply to us in relation to your account with us is complete and accurate and that you inform us of any change in that information.
2.2 You are responsible for protecting and maintaining the confidentiality of your log in name and password to your account and ensuring that there is no unauthorised access to or use of your account. If you think that anyone has unauthorised access to your account, you must inform us immediately. You will be liable for all transactions that occur using your log in name and password.
2.3 Vouchers ordered are subject to availability. If they are not in stock when you place your order, we will inform you of that as soon as reasonably practicable and refund or re-credit you for any amount you have paid or have been debited from your credit or bank debit card for any vouchers.
3 ORDERS
3.1 Any order you place to buy any vouchers featured on our website is your offer to us to buy the vouchers. We may send you an email, to the email address you provide in your order, acknowledging your offer and confirming details of your order. However, that email will not be acceptance of your order. There will be a legally binding contract between you and us for us to sell and you to buy the vouchers referred to in your order on dispatch to you of the vouchers ordered, unless we have notified you that your order is not accepted or you have cancelled it under paragraph 15 or we have cancelled it under paragraph 16.
4 PRICE AND PAYMENT
4.1 The price of the vouchers or other products you order will be the price displayed on our website when you place your order. Prices include VAT, where chargeable, at the applicable current rates. However, errors may occur and incorrect prices for vouchers you have ordered may be shown on our website. We will let you know if we discover any error in the price of those vouchers and give you the option of confirming your order, at the correct price, or cancelling it. If we cannot contact you, the order will be treated as having been cancelled. If it is cancelled and you have paid for the vouchers, a full refund will be made.
4.2 Unless we otherwise agree in writing, all prices for vouchers shown on the website are for delivery of the vouchers to you at your address stated in your order.
4.3 You must pay the purchase price for the vouchers by credit or debit card, or by PayPal. If you pay by debit or credit card, you undertake that all details that you provide to us will be correct, that the credit or debit card used belongs to the person submitting the order and that there are sufficient funds or credit facilities to cover the sums payable. We reserve the right to obtain validation of any credit or debit card details before accepting any order. If you pay by PayPal, you agree to be bound by any terms and conditions imposed by PayPal.
4.4 You will become the owner of any vouchers you order on this website when the vouchers are delivered. However, if you cancel the Contract in accordance with paragraph 15 of these Terms and Conditions, ownership of the vouchers will revert to us on the date of cancellation.
4.5 If you fail to provide us with a correct delivery address or do not accept delivery of your order we may terminate the Contract by notice to you and refund you the price of the vouchers paid by you, less the delivery charges, as soon as possible but in any event within 14 days.
5 DELIVERY
5.1 We will deliver your order to the delivery address stated in your order. Estimated delivery times are given in working days. We will use our reasonable endeavours to deliver your order in accordance with those estimated delivery times but will not be liable for any loss or damage suffered by you, nor will you have any right to terminate the Contract, as a result of any reasonable or unavoidable delay in delivery. If you pay with PayPal, we will deliver your order to the address you select within your PayPal account and will not be liable for any loss or damage suffered by you, nor will you have any right to terminate the Contract, as a result of you selecting an incorrect address.
5.2 If you request that we deliver your order by express or special delivery, it must be signed for on delivery by someone who is at least 18 years old.
5.3 You will become responsible for the loss or destruction of or any damage to the items in your order after it has been delivered to the delivery address stated in your order.
6 VOUCHER ENTITLEMENT AND VALIDITY
6.1 Subject to paragraph 8 and the type of voucher or package you purchase, your voucher or package will entitle you to participate in a hot air balloon flight as detailed in the table below comprising:
6.1.1 A pre-flight briefing from the pilot.
6.1.2 Approximately 1 hour’s flying time, subject to weather conditions, safety and legal compliance.
6.1.3 Champagne after the flight.
6.1.4 Your personalised commemorative certificate.
6.2 You will be entitled to fly only on the days and at the times detailed against the voucher or package type that you purchase as set out in the table below:
Voucher or Package Details
Weekday Morning (WeekAM) 12 Months Validity
Fly AM Monday to Friday only,
non-refundable
Weekday Anytime (WeekANY) 12 Months Validity
Fly AM or PM Monday to Friday only,
non-refundable
7 Day Anytime (7Day) 12 Months Validity
Fly AM or PM Monday to Sunday,
non-refundable
7 Day Anytime Plus (7DayPlus) 18 Months Validity
Fly AM or PM, Monday to Sunday
+ weather refund option*
Gift Experience Packages A combination of flight voucher/s and selected gift extras.
Specific terms and validity period depend on voucher type as above.
* The different refund options and conditions are specified in paragraph 7
6.3 Your vouchers are valid for a period of 12 or 18 months (depending on voucher type – see table above) from the date on which you buy them or from any other commencement date agreed between you and us. If your flight is not taken during that period, you will lose your right to take it, unless the validity period of your voucher is extended under paragraphs 10.2 or 11.3.
6.4 Your voucher or package is not redeemable for cash.
6.5 The face value of your voucher or package may not necessarily reflect the purchase price paid due to certain special offers during the year.
7 WEATHER REFUND OR EXCHANGE OPTIONS
7.1 All vouchers are non-refundable apart from the 7 Day Anytime Plus voucher (including those sold as part of gift experience packages) which entitle you, subject to conditions, to either one of the following two refunds under paragraphs 7.1.1 and 7.1.2 or an exchange to a Virgin Experience Days Gift Card under paragraph 7.1.3.
7.1.1 Monetary Refund – you are entitled to a monetary refund for each 7 day Anytime Plus voucher if you do not fly on seven booked dates because the flights are cancelled by us or our pilot. The following conditions apply to this refund:
– You must notify us in writing that you want a refund instead of flying, within 21 days of the date booked for the last flight attempt.
– We will deduct a £10 handling fee per voucher. Fee includes VAT at the applicable rate.
– You must return the vouchers (and, if applicable, merchandise), at your cost and risk in the state and condition in which they were when delivered, to our address at Jesson House, Stafford Court, Telford, Shropshire, TF3 3BD, before a refund or exchange will be issued. If you are unable to return the merchandise in full and in the state and condition in which they were when delivered, we will deduct an amount equal to a third of the recommended retail price of the merchandise (as displayed from time to time on our website www.virginballoonflights.co.uk).
– We are only able to make a refund to the buyer of the vouchers unless you decide to exchange your vouchers for a Virgin Experience Days Gift Card as per 7.1.3.
7.1.2 Two Thirds Monetary Refund – You are entitled to a monetary refund equal to two thirds (66.7%) of the amount paid for each 7 Day Anytime Plus voucher or Gift Experience Package if you do not fly on three booked dates because the flights are cancelled by us or our pilot. If you decide to take this early opt-out, the following conditions apply:
– You must notify us in writing that you want an early opt-out instead of flying, within 21 days of the date booked for the last flight attempt.
– You must return the vouchers (and, if applicable, merchandise), at your cost and risk in the state and condition in which they were when delivered, to our address at Jesson House, Stafford Court, Telford, Shropshire, TF3 3BD, before a refund or exchange will be issued. If you are unable to return the merchandise in full and in the state and condition in which they were when delivered, we will deduct an amount equal to a third of the recommended retail price of the merchandise (as displayed from time to time on our website www.virginballoonflights.co.uk).
– We are only able to make a refund to the buyer of the vouchers unless you decide to exchange your vouchers for a Virgin Experience Days Gift Card as per 7.1.3.
7.1.3 Exchange for Virgin Experience Days Gift Card – If you are entitled to a full refund or an early opt-out (under 7.1.1 & 7.1.2) you may request us to exchange your vouchers for a Virgin Experience Days Gift Card equal to the amount of the refund instead of requesting a monetary refund. Since this is essentially a straight swap between experiences, you will not be required to return any merchandise, no handling fee will be charged and the Gift Card can be sent to the current voucher holder. The Gift Card exchanges are subject to availability and you must agree to (i) us passing your details to Virgin Experience Days and (ii) be bound by any terms and conditions imposed by Virgin Experience Days. When you receive the Gift Card the contract you have with us is immediately terminated. This exchange is subject to paragraph 7.3.
7.2 If you have purchased a voucher or package pursuant to a “2-for-the-price-of-1” or “buy one get one free” offer, the full price voucher or voucher will be treated as having been redeemed first. We will not refund the value of the “free” voucher or package.
7.3 We are only able to provide a refund or exchange if you have a voucher that was issued by us and, even though you are bound by the terms and conditions in this Contract, if you have a voucher that was issued by someone other than us you should refer to them for any potential refunds or exchanges.
8 GENERAL VOUCHER EXCHANGE
8.1 All valid vouchers can be redeemed for a flight, as stated on the voucher, or products advertised on our website in the “Gift Extras” section at https://www.virginballoonflights.co.uk/gift-extras (subject to availability). Once you have booked or made any attempt to fly, you will only be able to redeem your voucher for a balloon flight. This exchange is subject to paragraph 7.3.
8.2 If you wish to receive any of the products under paragraph 8.1, you must notify us at least 21 days before the expiry date of your vouche

We will be happy to hear your thoughts

      Leave a reply

      Logo
      Register New Account
      Reset Password