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Terms & Conditions
Terms and conditions apply. Please see Puma site for full details. General Terms and Conditions § 1 Operator of the PUMA Online Shop and the Validity of these General Terms and Conditions The PUMA Online Shop is operated by PUMA Europe GmbH (PUMA Way 1, 91074 Herzogenaurach, Germany). The PUMA Europe GmbH is registered at Amtsgericht Fürth, HRB 14539. Managing Directors: Georg Stammen, Arne Freundt. Only these terms and conditions apply to the sale of merchandise by us. Any other terms and conditions will only apply if they have been accepted by us. We sell merchandise solely to end users and only in normal household volumes. § 2 Contract Closure 2.1 contract closure regarding standard products The presentation of our merchandise invites you to submit a purchase offer in the form of an order. Clicking the "Send order" button in the last stage of the ordering process issues a binding order for the products you have placed in the shopping bag. As soon as your order has been received by us, you will receive an automatically generated order confirmation by email. This confirmation does not yet represent a binding purchase contract. Contractual partner: PUMA Europe GmbH PUMA Way 1 91074 Herzogenaurach Germany 2.2 contract closure regarding personalized products After you have placed your order for a personalized product, we will send an order confirmation to you by E-Mail. When you receive this order confirmation, your order is accepted and a binding contract of sale is concluded between you and us. § 3 Accepting the Order An order that is binding for you comes into effect when all of the data necessary to complete the contract has been entered, you have confirmed acceptance of these terms and conditions and you have clicked the "Place order" button. Up until the moment you click this button, you can change your order and the data associated with your order at any time. The confirmation of receipt does not constitute a purchase contract; the confirmation of receipt only documents that your order has been received by us.The purchase contract only comes into effect either with our order confirmation e-mail or with the delivery of the merchandise, whichever is the earlier to occur. In case you chose a payment method which requires an immediate payment after completion of the checkout process, the purchase contract will be concluded in the moment when we forward you to a payment site where your payment can be processed (e.g. PayPal) or in the moment where we provide you with all necessary payment details in case you chose bank transfer in advance as payment method. We currently offer online sales in the following countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark (except Greenland, Faroes Island), Estonia, Finland, France (except overseas departments / DOM, French Guiana, Monaco), Germany (except Island of Helgoland, Büsingen am Hochrhein), Great Britain (except Channel Islands), Greece, Hungary, Ireland, Italy (except San Marino), Latvia, Lithuania Luxembourg, the Netherlands (except ABC Islands), Poland, Portugal (except Azores and Madeira), Slovakia, Slovenia, Spain (except Canary Islands, Ceuta and Melilla), Sweden and Switzerland. If you wish a shipping to a member state of the EU which is not stated above, you are free to place a respective order. However, in this case you are obliged to organise a shipment to your desired address independently. We will within 5 working days from the time of placement of your order and successful payment prepare the goods which have been purchased by you for pickup by you or a shipping service provider instructed by you. A pickup will only be possible within a period of 20 days from the time of placement of your order and successful payment. The pickup address is: PUMA Online Shop Eichenstrasse 10A / Tor 12 D-85445 Oberding Germany. After expiration of this period, your order will be cancelled and your payment will be refunded without undue delay. § 4 Order Volume Orders may only be placed for normal household volumes. § 5 Specifics of Personalized Products When offered in our Online Shop, you can personalize products to your own preference: For jerseys you can either choose a player name, along with his jersey number, or add a name in the text field with any number up to 2 digits. Please note that some special characters may not be supported by our system. You may not use, upload, copy, submit or publish any names or other text which - incite violence, are threatening, defamatory, obscene, discriminatory, inflammatory, sexually explicit or otherwise offensive or unlawful; - consist of/contain content protected by law, including the name of products, services, companies, organizations or events which belong to a third party; - infringe third party trademarks or other intellectual property rights of third parties. We reserve the right to reject any personalization as whole or in parts if they fall into one of the above categories or if we deem it unacceptable. We may do so directly during the personalization process or following your submittance of the order by cancelling your order. By placing your order for your personalized Product, you represent and warrant that any names or text you submit to us does not fall into any of the above categories. You agree to indemnify us and our affiliated companies against all costs, expenses, damages, losses and liabilities incurred or suffered by us or our affiliated companies as a result of the use of any names or text used, uploaded, copied, submitted, or otherwise published by you. You grant us and our affiliated companies a non-exclusive, irrevocable, royalty-free, worldwide, sub-licensable right to use, reproduce, disclose and modify the names and texts submitted by you for the purposes of carrying out your order. To personalized products the right of recovation and our voluntary right of 30 day return do not apply. You staturoy rights remain uneffected. Please note: our custom jersey tool shows you a digital representation of your requested name/number combination. Depending on your computer and browser, it may not look perfect on the screen. Be assured, that the ordered jersey will be true to the original. § 6 Delivery and Delivery Charges The delivery of the ordered merchandise will be made to the delivery address specified by the ordering party. If one or more of the items you have ordered are sold out at the time of ordering, we will not be able to accept your order. We will then inform you immediately by email if this should be the case. Delivery will be made by DHL, DHL Express or UPS. We offer free standard shipping for order values above 60 £. A standard shipping charge of 3,95 £ will be applied on order values less than 60 £. We also offer express shipping for a fee of 9,95 £. § 7 Payment All prices specified for merchandise in the Online Shop already contain the relevant valid VAT. You can choose from a number of different payment types: Paying by credit card (Visa, MasterCard) Paying by debit card (Maestro, Debit MasterCard, Visa Electron) Paying with PayPal Please note that agreements you may have with your credit institute or other institutions may result in additional costs for electronic transfers, holding an account, etc. § 8 Retention of Title Until such time as full payment has been received, the merchandise remains our property. § 9 Statutory right of withdrawal and 30 days voluntary right to return