Helly Hansen – 90-day Free Returns

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Helly Hansen UK
Deal Score+183
Deal Score+183

90-day free returns

Terms & Conditions
Terms and conditions apply. Please see Helly Hansen UK site for full details. AGREEMENT – HELLY HANSEN
PARTIES
The website www.hellyhansen.com (the “Website”) is a site operated by Helly Hansen UK Ltd, company number 00791202, (the “Seller”), whose registered address is at Regent House, Clinton Avenue, NG5 1AW Nottingham. The Seller’s VAT number is GB 196425142. The Buyer is the person stated as Buyer in the Order (the “Buyer”). The Seller supplies the Products (“Products”) listed on the Website.
These conditions of sale constitute, together with the Order and the Order Confirmation, the total contractual basis for the purchase (the “Agreement”).
PRICES
The prices referred to in the Website include VAT but exclude delivery cost. Information about the total amount to be paid by the Buyer, including environmental fees and all other fees and delivery costs, and the purchase specification of each element of the total price, is given in the order (“Order”) before payment is made.
ENTRING INTO THE AGREEMENT
The Seller will acknowledge receipt of the Order electronically. All Orders are subject to acceptance by the Seller. As the acknowledgement of receipt is not acceptance of the Order, the Seller will confirm such acceptance to the Buyer by sending an e-mail that confirms that the Product has been despatched (the “Order Confirmation”). The Buyer shall review the Order Confirmation for any non-compliance with the Order both in terms of numbers, type of Product, price etc. Any discrepancy between the Order and the Order Confirmation shall be reported to the Seller as soon as reasonably possible either by clicking the contact us button http://www.hellyhansen.com/customer-service, by calling the Seller on 0800 142 2210.
Seller cannot be held liable for and is not bound by writing or typing errors occurring in the communication with the Buyer.
Seller reserves the right to cancel an order or a part of an order if the Product is out of stock. If out of stock, the Seller can choose to offer the Buyer information about alternative Products. The Seller reserves the right to cancel Orders made by Buyers acting in the course of trade.
In order to be able to shop at www.hellyhansen.com, the Buyer must be over 18.
PAYMENT
The Seller accepts payment with MasterCard, Visa and Paypal. The Seller will not charge the Buyer’s debit or credit card until the Product has been despatched. The Seller may decline the Buyer’s Order if the payment through the Buyer’s debit or credit card is declined.
DELIVERY ETC.
Delivery will be made to the address stated in the Order Confirmation. The Buyer chooses the method of delivery from the choices offered upon of ordering.
The time of delivery will depend on the Buyer’s chosen method of delivery and will appear at the Order Confirmation. If more than one Product is ordered, the Seller reserves the right to send the Products in separate shipments.
THE RISK FOR THE PRODUCT
The Buyer holds the responsibility for the Product from the time the item is delivered to the Buyer according to the Agreement. If the time of delivery has arrived and the Buyer fails to personally take delivery of the Product at the appointed delivery time, the Buyer will be responsible for any loss or damage which is due to the Product itself.
RIGHT OF CANCELLATION
The Buyer may cancel the purchase of the Product within seven (7) working days from the date of receipt of the Product pursuant to the EC (Protection of Consumers in Respect of Contracts Made by Means of Distance Communication) Regulations 2001. The right of cancellation may be exercised even if the Product is free from defects and prior to the Product being delivered.
RETURN POLICY:
WE OFFER A 90-DAY FREE RETURN POLICY
If you are not satisfied with your product for any reason, you can return it to us or exchange for a different size within 90 days of receiving it. We will issue you a full refund for the price you paid for returned item(s).
HOW TO RETURN A PRODUCT:
To return a product, please call us at +44 (0)800 142 2210 between 9:30 and 18:00, Monday to Friday.
-We will provide your return number and shipment label.
-You can then send the product back free of charge with the shipment label provided by us on the outside of the box.
-Please hold on to your proof of postage.
HOW TO REQUEST AN EXCHANGE:
To exchange a product for a different size, please call us at +44 (0)800 142 22103 between 9:30 and 18:00, Monday to Friday.
-We will order your new item and provide your return number and shipment label for the original.
-You can then send the product back free of charge with the shipment label provided by us on the outside of the box.
-Please hold on to your proof of postage.
ITEMS MAY BE RETURNED/EXCHANGED IF:
-The products are unwashed and unused (you can of course try the item on for fit)
-The product is in its original undamaged packing (a carefully opened package is fine)
-All tags are attached
-The product is complete (e.g. both items of a pair must be returned)
-You have kept your proof of postage in case the return is lost in transit
IMPORTANT: If you send us your returns without contacting customer service and acquiring the return number we may not be able to process your return, and cannot guarantee a refund.
INSPECTION OF THE PRODUCT
When the Buyer receives the Product, he or she is recommended to examine whether or not the Product is in accordance with the order and whether the Product has been damaged during transport or whether the Product suffers from defects. If the Product is not in accordance with the order or suffers from defects, the Buyer must give notice of default to the Seller.
CLAIMS IN THE EVENT OF DEFECTS AND PERIOD ALLOWED FOR CLAIMS IN THE EVENT OF DELAYS
If the Product has a defect, the Buyer must, within reasonable time after the Buyer became aware of the defect, make a default notice to the Seller and of his intention to make a claim. This must be done no later than two months from when the defect was discovered by the Buyer. Any notices of default and notices of claims must be made in writing, either by clicking the contact us button http://www.hellyhansen.com/customer-service or by calling the seller on 0800 142 2210.
SELLER’S DEFAULT
If the Product suffers from defects or the Seller does not deliver the Product, and the defects and/or the failure to deliver is not caused by the Buyer or circumstances for which the Buyer is liable, the Buyer may exercise the rights under applicable Irish consumer law.
BUYER’S DEFAULT
If the Buyer does not fulfil its obligations under the Agreement, and the non-fulfilment is not due to the Seller or circumstances for which the Seller is liable, the Seller may, depending on the circumstances, exercise the rights under applicable Irish consumer law.
If the Buyer does not submit payment according to the Agreement, the Seller can choose to confirm the Agreement and demand that the Buyer pays the purchase amount (fulfilment). In the event of material breach of the payment obligation or other material breaches of the Agreement, the Seller may terminate the Agreement. The Seller can also choose to cancel the Agreement if the Buyer does not submit payment within a reasonable extended period of time determined by the Seller.
PERSONAL INFORMATION – PRIVACY
The Seller will process the Buyer’s personal information to comply with its obligations under the Agreement. The personal information of Buyers under the age of 15 will not be collected without consent from the Buyer’s parents or guardians.
Where the Buyer has provided his or hers consent, the Seller may use the Buyer’s personal information for other purposes, for example sending advertising material or information about Products. Such voluntary and informed consent may be given by the Buyer upon entering into the Agreement.
The Buyer can contact the Seller, either by phone 0800 142 2210 or by clicking the contact us button http://www.hellyhansen.com/customer-service if the Buyer has any questions about the Seller’s use of personal information, or if the Buyer wants to seize the use of or change Buyer’s personal information.
The Buyer may access the Seller’s privacy policy by clicking on the relevant link. www.hellyhansen.com/about-us/privacy-policy
DISPUTE RESOLUTION AND JURISDICTION
The parties shall try to settle any disputes amicably. If an amicable settlement cannot be reached, the matter shall be settled before the courts.
This Agreement shall be governed by the laws of Ireland and subject to the [exclusive / non-exclusive] jurisdiction of the Irish Courts.
UNITED STATES
ÖSTERREICH
HELLY HANSEN UNSOLICITED IDEAS POLICY
You are very important to us and we want to know how we can better serve you and what you think of our products. We periodically run campaigns that ask for your participation and submission of ideas. Please check our website for any new campaigns. http://www.hellyhansen.com/.
We cannot, however, accept any unsolicited ideas from you regarding the company’s product and business. What is a new idea to you could be one that we are already familiar with, is in the planning /development stage, or in the public domain. Therefore, to ensure protection and fairness to both of us, we cannot accept your ideas, concepts or artwork unless we have asked for them. Any concept or artwork received will not be subject to confidentiality rules, nor can we be held responsible for it in any way.
Thank you for your understanding.

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