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Philips – Clearance up to 50% off our quality products
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Philips – Clearance up to 50% off our quality products

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All Philips Discounts, Offers and Sale

Terms & Conditions
Terms and conditions apply. Please see Philips site for full details. GENERAL TERMS AND CONDITIONS OF SALE TO CONSUMERS PLEASE READ THESE TERMS AND CONDITIONS OF SALE CAREFULLY BEFORE MAKING YOUR DECISION TO PURCHASE. 1. General 1.1 This Web Site is intended only for consumers wishing to order Philips products (“Products”) online for delivery in the United Kingdom. Philips does not accept orders for delivery outside the United Kingdom. The terms and conditions under which the Products are offered for sale on this Web Site are set out below. By ticking the “I have read and agree” box on the order form and submitting the order, you accept and agree to be bound by these terms and conditions. Philips reserves the right to change these terms and conditions at any time without prior notice. Such change however will have no effect on orders that were submitted before posting of such revised terms and conditions on this Web Site. Back to top 2. Placing Your Order 2.1 To place an Order you must be 18 years of age or over, be accessible by telephone and have a valid email address. 2.2 You may place an order by filling in the order form on the Web Site after logging into or creating your personal account and clicking on the appropriate submission button. Philips will not accept orders placed in any way other than those listed above. 2.3 When you place your order, Philips will issue you with a Web Order Number. Philips will do this via the Web Site. Please note that such a Web Order Number is supplied for reference purposes only and does not constitute our acceptance of your order. 2.4 By placing an order, you make an offer to us to purchase the Products you have selected on these terms and conditions. Philips may or may not accept your offer at our discretion or may reduce the number of Products we accept to deliver to you. However, orders submitted by you are binding on you and cannot be cancelled after order submission. 2.5 If Philips accepts your order, Philips will notify you of our acceptance by issuing an order confirmation. Philips will send your order confirmation to you by e-mail. The order confirmation will be effective as of the date on which the order confirmation is sent to you. If Philips cannot accept your order, Philips will attempt to contact you by email, telephone or post. 2.6 Please note that the on-screen display of the colours or designs of products may differ from the actual appearance or size of products offered on the Web Site. Back to top 3. Supply of Your Products 3.1 Subject to these terms and conditions, Philips will supply to you the Products indicated on your order confirmation. Back to top 4. Prices 4.1 All prices are in GBP. Prices shall be those prices published on this Web Site at the time you submit your order. The prices published on the Web Site are inclusive of VAT (where applicable, see section 4.2 below) but exclusive of recycling levies, shipping and handling costs and duties, which are for your account. These costs will be calculated separately as applicable and specified on the order form and added to the total price of the order. The total price stated on the order form you submit shall be the total amount payable by you for the products, including all taxes, recycling levies, duties, handling and shipping charges. 4.2 Claims for VAT relief must be made strictly in accordance with the eligibility requirements set out on the Web Site. Philips reserves the right to refuse claims that do not comply with such requirements. 4.3 Delivery costs, where applicable, are payable by you as indicated on your invoice. Back to top 5. Paying for Your Products 5.1 You may pay for your Products by the methods of payment as may be displayed on the payment page of the Web Site. 5.2 You must pay in the currency as indicated on your invoice. 5.3 If you are paying by credit card, then you must supply your credit card details when you place your Order. Your credit card will be charged when we issue your invoice or on the moment of shipment of your Products. Philips will not commence the manufacture of your Products, neither will Philips supply the Products to you, nor perform the services, until your credit card issuer has authorised the use of your card for payment of the Products and/or services ordered. If Philips does not receive such authorisation, Philips shall inform you accordingly. Philips reserves the right to verify the identity of the credit card holder by requesting appropriate documentation. Back to top 6. Delivery of Your Products 6.1 Orders placed on this site can only be delivered in the United Kingdom. We are currently unable to deliver to the Republic of Ireland, Gibraltar, the Channel Islands and other UK Islands due to courier delivery networks. We cannot deliver to a PO Box, BFPO address or military bases due to shipping restrictions. We cannot deliver to the following postcodes starting with: GY,JE,GB, IM1, IM2, IM3, IM4, IM5, IM6, IM7, IM8, IM9, KW15, KW16, KW17, PA34, PA35, PA36, PA37, PA38, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PA80. 6.2 Philips will deliver the Products to the delivery address you have specified on the order form and in accordance with the delivery option you have chosen. In the event you order various Products to be delivered to different addresses, you will need to submit a separate order form for each delivery address. Any delivery or shipment dates given by Philips are best estimates only and Philips shall not be liable for any loss, damage, costs or expenses for failure to deliver in accordance with the delivery or shipment dates given. In the event any of the Products ordered are out of stock, this may mean the whole order is delayed. If so, an estimate of the delay will be given by email or post, but delivery shall in any case be made within thirty (30) days as of the date indicated on the order confirmation by Philips. 6.3 Title to and risk of loss of your Products will pass to you on delivery of the Products. 6.4 Upon delivery of the Products to the carrier, Philips will send you a confirmation of shipment by email, provided you have indicated an email address on the order form, or by post. Back to top 7. Exchanges, Returns and Refunds 7.1 Products 7.1.1 You may return the Product to Philips or cancel the entitlement to services and obtain a refund of the price of the returned Product (except gift wrapping costs and any such other charges) or service entitlement provided that you contact Philips within thirty (30) calendar days as of the date of delivery of the Product. Return delivery is free of charge with UPS or TNT pick-up service. 7.1.2 If a product is sold as part of a product combination (bundle) in which other products are offered for free or at a discount compared to their normal price, the bundled product must at Philips’ request be returned with the product purchased. Philips reserves the right to raise an invoice in respect of any free or discounted bundle products not returned. 7.1.3 Please note that you may not return a Product and claim a refund if the Product concerned is: a) software which Philips supplied to you sealed and unused and you have broken the seal or which you have successfully downloaded from the Web Site; or b) a personalised and/or customised product made in accordance with your specifications. You may not obtain a refund for a service if you have commenced use of a/the service. 7.1.4 If a Product was supplied in error, is incomplete or faulty and you believe that you are entitled to a replacement or repair in accordance with paragraph 8 below, please call Philips on 0800 331 6016 between 9:00 and 17:30 Monday to Friday. In the event that you are entitled to a replacement or repair in accordance with paragraph 8 below, the transportation charges referred to in paragraph 7.1 will not be applied. 7.1.5 If you have received the ordered Product(s) and have simply changed your mind about purchasing it, you may return the Product(s) or entitlement to Service to Philips for a refund, subject to the payment of the transportation charges and provided: i. You inform Philips of your decision to cancel the contract within thirty (30) calendar days as of the date of delivery of the Product or the date you purchased the services; and ii. The Product(s) are returned in their original condition and the security seals on the Product(s) are intact; and iii. The Product(s) are returned in accordance with paragraph 7.2 below. Please note that while the Product(s) remain in your possession you are under a duty to ensure that the Product(s) are kept safe and secure. 7.2 Steps to Follow to Claim a Refund: 7.2.1 Please call Philips on 0800 331 6016 between 9:00 and 17:30 Monday to Friday to make arrangements for return. You will then be provided with an RMA (Return Material Authorisation) number. 7.2.2 Philips will subsequently arrange for the Product(s) to be collected by its nominated carrier. Depending on which carrier it is, you will either be asked to contact them, or in the case of larger items you will be called to arrange a collection time. 7.2.3 Before returning any Product(s) please check that you have: i. Received a RMA number from Philips (issued on request); ii. Enclosed all accessories, in box warranties and other material supplied unless informed otherwise; iii. Used all packaging that was originally supplied; iv. Clearly displayed the returns address and the RMA number; and v. Sealed the packaging securely. 7.2.4 Following these steps will help ensure the Product(s) arrive at the correct destination and in good condition within a timely fashion. Please note that your failure to follow this procedure may result in the returned Product(s) being rejected upon receipt and you may forfeit your right to a refund. 7.2.5 Please note that Philips reserves the right to reject any Product(s) that are not returned in accordance with the provisions set out above and particularly within paragraphs 7.1.2 and 7.2. Back to top agetop-link" href="#00">Back to top 8. Warranty 8.1. Philips-branded Product Warranty 8.1.1 Philips warrants the Products as set forth on the warranty card supplied with the Product and/or as may be stated on the Web Site. Specific warranties may apply to certain Products (such as customised Products) as specified on the Web Site. With respect to software, no warranty shall apply other than as expressly set forth in the applicable license agreement. Should the Product supplied by Philips not comply with the applicable warranty, Philips shall, at its option and expense, unless provided otherwise in the applicable warranty, repair or replace the Product or refund the purchase price upon return of the Product. Except as expressly set out in these terms and conditions, to the fullest extent permitted by law Philips hereby disclaims any and all warranties, whether express or implied. The limited warranty set out above will not affect or prejudice your statutory rights. 8.2 Non-Philips-branded/Third-party Products 8.2.1 For non-Philips-branded Products (including non-Philips-branded products contained in product bundles or promotions), all warranty claims, where relevant, are to be made in accordance with the terms and conditions of any standard manufacturer’s warranty which may be included with the Products purchased. In relation to any existing manufacturer’s warranty, any warranty claims should first be made either directly to the manufacturer or to Philips by phone. 8.3 Digital Content 8.3.1 If your digital content is faulty, you're entitled to a repair or a replacement. If the fault can't be fixed, or if it hasn't been fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back. If you can show the fault has damaged your device and we haven't used reasonable care and skill, you may be entitled to a repair or compensation. 8.4 IF YOU ARE A CONSUMER, THE WARRANTIES REFERRED TO ABOVE ARE IN ADDITION TO AND DO NOT AFFECT YOUR STATUTORY RIGHTS. Back to top 9. Philips Liability 9.1 These terms and conditions set out the full extent of our obligations and liabilities in respect of the supply of the Products (and performance of telephone support and warranty services) and the performance of any Services. 9.2 Save as set out at paragraph 9.3 below, there are no warranties, conditions or other terms that are binding on Philips regarding the supply of Products or the provision of Services except as expressly stated in the contract. 9.3 Any warranty, condition or other term arising out of or in connection with the supply of Products and/or the provision of Services which might otherwise be implied into or incorporated in the contract by statute, common law, laws applicable in the country where you purchased the Products or Services or otherwise (including without limitation any implied term as to quality, fitness for purpose, reasonable care and skill) is hereby expressly excluded to the maximum extent permitted by law. In particular, Philips will not be responsible for ensuring that the Products are suitable for your purposes. 9.4 Nothing in the contract shall limit or exclude our liability (i) for death or personal injury caused by our negligence or (ii) for fraud or (iii) any breach of the obligations implied by applicable compulsory national laws as to title or (iv) any liability which cannot be excluded by law. 9.5 SUBJECT TO CLAUSE 9.4 PHILIPS WILL NOT BE LIABLE UNDER THE CONTRACT FOR ANY LOSS OF INCOME, LOSS OF PROFITS, LOSS OF CONTRACTS, LOSS OF DATA OR FOR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE OF ANY KIND HOWSOEVER ARISING AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE.PHILIPS MAXIMUM AGGREGATE LIABILITY UNDER THE CONTTRACT WHETHER IN TOR (INCLUDING NEGLIGENCE) OR OTHERWISE SHALL IN NO CIRCUMSTANCES EXCEED THE AMOUNT PAYABLE BY YOU TO PHILIPS IN RESPECT OF THE PRODUCT(S) AND/OR SERVICES IN QUESTION. 9.6 This does not affect your statutory rights as a consumer, nor your right to return the Products as per clause 7. . Back to top 10. Contacting Philips Online Shop 10.1 You can contact Philips Online Shop: i. by telephone on 0800 331 6016 between 9:00 and 17:30, Mondays to Fridays; ii. by using the e-mail form located here 11. Data Protection 11.1 Your transaction records are accessible to you if you are a registered customer by entering your Web Order Number(s) so that you may check the status of your order(s) and check the order content. 11.2 By placing your order, you agreed and understand that Philips may store, process and use the data collected from your order form for processing your order. These data will be treated in conformance with the Philips Privacy Policy which is available by clicking on the button “Privacy Policy” in the footer of this Web Site. If you wish to have access to information we hold concerning you, or if you want to make any changes, or if you do not want to receive information from Philips please follow the update procedure set forth in the Philips’s Privacy Policy. 11.3 If you are eligible for VAT exemption under HMRC disability rules, (a person is ‘chronically sick or disabled’ if he or she is a person: with a physical or mental impairment which has a long term and substantial adverse effect upon his or her ability to carry out everyday activities; with a condition which the medical profession treats as a chronic sickness. It does not include an elderly person who is not disabled or chronically sick or any person who is only temporarily disabled or incapacitated, such as with a broken limb), and wish to take advantage of this on eligible products only, you will need to complete the VAT exemption declaration during the check-out process and therefore agree to Philips holding a full VAT declaration which contains the patient’s name, address, description of disability or chronic illness and confirmation of eligibility, for a period of 10 years, as per HMRC legal requirements. This data will be encrypted and held for the stated purpose only. . Back to top 12. Circumstances Beyond Philips Reasonable Control 12.1 Philips will make every effort to perform Philips’ obligations under the contract. However, Philips cannot be held responsible for delays or failure to perform if such delay or failure is caused by any circumstances beyond our reasonable control. In the event of a delay, Philips will perform our obligations as soon as reasonably possible. . Back to top 13. Disagreements, Governing Law and Jurisdiction 13.1 Philips will try to solve any disagreements quickly and efficiently. If you are not happy with the way Philips deals with any disagreement and you want to take court proceedings, you must do so under English Law and before the English Courts. The applicability of the United Nations Convention on Contracts for International Sale of Goods is hereby explicitly excluded. Should you have a complaint regarding an online purchase from our Philips webshop, you also have the option to resolve your complaint via the European Online Dispute Resolution Platform: http://ec.europa.eu/odr Back to top 14. General 14.1 Neither Philips failure nor your failure to enforce any term of the contract constitutes a waiver of such term. Such failure shall in no way affect the right later to enforce such term. 14.2 The invalidity or unenforceability of any provision of the contract shall not adversely affect the validity or enforceability of the remaining provisions. Back to top 15. Special Terms for Customisation/Personalisation 15.1 Order and Acceptance – Customised Products 15.1.1 While Philips honours most designs, Philips cannot honour all of them. Some may contain among other things trade marks of third parties that you (or Philips) do not have the right to use. Others may contain material that we consider inappropriate or simply do not want to place on our Products. Unfortunately, at times this means that Philips may decline your order that may otherwise seem unobjectionable. If your design is, in our sole opinion, unacceptable, your order may be immediately rejected or your purchase will be cancelled at a later stage – if so, you will be notified by e-mail or post and Philips reserves the right to cancel the applicable order confirmation. 15.2 Content Restrictions 15.2.1 You agree not to use the Web Site or service: i. To upload, order for print, or otherwise transmit or communicate any material for any unlawful purpose or that is obscene, offensive, blasphemous, pornographic, sexually suggestive, deceptive, threatening, menacing, abusive, harmful, an invasion of privacy, supportive of unlawful action, defamatory, libellous, vulgar, violent, or otherwise objectionable; ii. To upload, order for print, or otherwise transmit or communicate any material that depicts celebrities or celebrity likenesses, regional, national or international leaders or politicians, current or former world leaders, convicted criminals, newsworthy, notorious or infamous images and individuals, or any material that is vintage in appearance or depicts images from an older era; iii. To upload, order for print, or otherwise transmit or communicate any material that you do not have a right to transmit or communicate under any contractual or fiduciary relationship or which infringes any copyright, trademark, patent or other intellectual property right or any moral right of any party; iv. To upload or otherwise transmit any material which is likely to cause harm to this Web Site or anyone else's computer systems, including but not limited to that which contains any virus, code, worm, data or other files or programs designed to damage or allow unauthorised access to this Web Site or which may cause any defect, error, malfunction or corruption to the service; and v. You agree that if Philips, in its sole discretion, determines that any material you submit may not meet these content requirements, Philips shall reject your order. Philips reserves the right to charge a processing fee of 15 GBP for each design that you submit as an order which violates our content restrictions. 15.2.2 In addition, in the event you violate one of these Content Restrictions and you intentionally publicise such violation, you acknowledge that Philips will suffer substantial damage to its reputation and goodwill and that you can be liable for causing such substantial damage. 15.2.3 Your design or personalisation of the Product (e.g. the colour combination) shall be created by yourself, or, to the extent this is not the case, you hereby guarantee that you are authorised to use the design or the personalisation created by a third party. 16.2.4 Please understand that although Philips reserves the right to decline your design or personalisation, you are solely responsible for your design and personalisation, and Philips has no obligation to review your design or personalisation. 15.2.5 By submitting your order, including your design and personalisation, to Philips, you hereby grant Philips a non-exclusive, perpetual, royalty-free licence to use your design and personalisation in the widest sense of the word, including but not limited to, copying, editing, modifying, digitising or reproducing, to fulfil your request of creating and delivering a personalised product. 15.2.6 Your design and personalisation qualify as what Philips calls “User Content”. The article about User Content in article 6 of the Terms of Use, which are available by clicking on the “Terms of Use” link in the footer of this Web Site, is applicable to your design and personalisation, save where that article conflicts with this article about user content; in such event this article shall supersede. Back to top 16. Special Terms for Medical Devices 16.1 These special terms apply to Products which are medical devices. 16.2 You should take advice from a qualified doctor or healthcare provider before using any device which may affect your health or changing any treatments for conditions. You are responsible for your decision to purchase and use the Product. 16.3 You should only use the Product in connection with the condition for which it is designed to treat. You should always follow the instructions for use of the Product that come with the Product. Do not attempt to dis-assemble, modify, adapt or destroy the Product. 16.4 You use the Product at your own risk. Philips does not guarantee that use of the Product will achieve any particular result or effect. If you notice any negative effects following use of the Product, you should consult with a doctor immediately.
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Debenhams Plus – Up to 70% off Gadgets, Gifts, Electrical Appliances
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Make huge savings in the Debenhams Plus sale across Laptops, tablets, PC's, mobile phones, TV & Home Cinema, Kitchen Appliances, Gadgets, CCTV & ...

Terms & Conditions
Terms and Conditions THESE TERMS AND CONDITIONS DO NOT AFFECT THE STATUTORY RIGHTS OF ANY CONSUMER 1. DEFINITIONS & INTERPRETATION 1.1 In these conditions, the following words and phrases shall have the meanings ascribed to them below: 1.1.1 "Customer" means the person or party who purchases the Products from the Seller; 1.1.2 "Seller" means Debenhams Plus, operated by Buy it Direct, Company Number 04171412, VAT Number GB 721 3118 80, whose registered office is at Unit A, Trident Business Park, Leeds Road, Huddersfield, West Yorkshire. 1.1.3 "Contract" means any contract between the Seller and the Customer for the sale and purchase of the Products, subject to and incorporating these conditions; 1.1.4 "Products" means any Products agreed in the Contract to be supplied to the Customer by the Seller (including any part or parts of them). 1.2 A reference to a particular law is a reference to it as it is in force for the time being taking account of any amendment, extension, application or re-enactment and includes any subordinate legislation for the time being in force made under it. 1.3 Words in the singular include the plural and in the plural include the singular. 1.4 A reference to one gender includes a reference to the other gender. 1.5 Condition headings do not affect the interpretation of these conditions. 2. ENTIRE AGREEMENT 2.1 Subject to any variation under condition 2.3 the Contract shall be on these conditions to the exclusion of all other terms and conditions (including any terms or conditions which the Customer purports to apply under any purchase order, confirmation of order, communication, specification or other document). 2.2 No terms or conditions endorsed on, delivered with or contained in the Customer's purchase order, confirmation of order, specification or other document shall form part of the Contract simply as a result of such document being referred to in the Contract. 2.3 These conditions apply to all the Seller's sales and any variation to these conditions and any representations about the Products shall have no effect unless expressly agreed in writing and signed by a director of the Seller. 3. ORDER PROCESS 3.1 All orders placed by the Customer are subject to final acceptance by the Seller. 3.2 Following receipt of any order, the Seller may send to the Customer an order acknowledgement detailing the Products which have been ordered. This communication is not an order confirmation or order acceptance from the Seller. 3.3 Acceptance of the Customers order and the completion of the Contract between the Seller and Customer will take place on despatch to the Customer of the Products ordered unless the Seller has notified the Customer that the order has not been accepted or it has been cancelled by the Customer. 4. DESCRIPTION AND PRICING 4.1 The description of the Products shall be as set out on the Seller's website at the time the Customer places an order. 4.2 All samples, drawings, descriptive matter, specifications and advertising issued by the Seller and any descriptions or illustrations contained in the Seller's website are issued or published for the sole purpose of giving an approximate idea of the Products described in them. They shall not form part of the Contract which is not a sale by sample. 4.3 Every effort is made by the Seller to ensure that prices shown on the Seller's website are accurate. If an error is found, the Supplier will inform the Customer as soon as possible and offer the option of reconfirming the order at the correct price, or cancelling the order. If the Seller does not receive an order confirmation within 3 days of informing the Customer of the error, the order will be cancelled automatically. If the Customer cancels the order, or if the order is cancelled automatically due to the expiry of the 3 day period, the Seller will refund or re-credit the Customer for any sum that has been paid. 4.4 All prices are shown in UK £s (pounds sterling) and unless expressly stated otherwise, include VAT (where applicable) at the applicable current rates and include delivery charges. 5. DELIVERY 5.1 Delivery of the Products shall be made: 5.1.1 to the Customers address; 5.1.2 at the Sellers sole discretion, to any address specified by the Customer; or 5.1.3 by the Customer collecting Products at the Seller's premises at any time after the Seller has notified the Customer that the Products are ready for collection. 5.2 The Customer acknowledges that it may be required by the Seller to provide proof address and identification (in the form of photo identification) prior to delivery being made. 5.3 Any dates specified by the Seller for delivery of the Products are intended to be an estimate and time for delivery shall not be made of the essence by notice. If no dates are so specified, delivery shall be within a reasonable time. 5.4 If delivery is made in accordance with condition 5.1.3 above, the Customer shall take delivery of the Products within 5 days of the Seller giving it notice that the Products are ready for delivery. 5.5 If for any reason the Customer fails to accept delivery of any of the Products when they are ready for delivery, or the Seller is unable to deliver the Products on time because the Customer has not provided appropriate instructions, documents, licences or authorisations: 5.5.1 risk in the Products shall pass to the Customer (including for loss or damage caused by the Seller's negligence); 5.5.2 the Products shall be deemed to have been delivered; and 5.5.3 the Seller may store the Products until delivery, whereupon the Customer shall be liable for all related costs and expenses (including, without limitation, storage and insurance). 5.6 If the Seller is requested to re-deliver the Products following a failed delivery in accordance with condition 5.5, the Seller reserves the right to make an additional charge for such re-delivery. 5.7 The Seller may deliver the Products by separate instalments. Each separate instalment shall be a separate Contract and no cancellation or termination of any one Contract relating to an instalment shall entitle the Customer to repudiate or cancel any other Contract or instalment. 5.8 The Customer shall be required to notify the Seller of any delivery shortages within 24 hours of delivery. If the Customer fails to notify the Seller of any such shortages within this time scale, the Customer shall be deemed to have accepted delivery of all Products. 5.9 Goods should be unpacked as soon as possible after delivery and any damage reported within 5 days. Claims for damaged goods cannot be accepted after this period. 5.10 There is an additional charge for items shipped to Northern Ireland and Eire. Details are under Delivery Information. 6. RISK 6.1 The product will become the responsibility of the customer from the time of delivery with the exception for goods shipped outside the UK, Ireland and Channel Isles where the responsibility is taken at the time of shipping. 7. PAYMENT 7.1 Payment for the Products by the Customer can be made by any method shown on the Seller's website. 7.1.1 Please note that Debenhams Plus does not accept the Debenhams account card or gift vouchers as payment for purchase of goods. 8. CUSTOMERS' RIGHT OF CANCELLATION UNDER THE CONSUMER PROTECTION (DISTANCE SELLING) REGULATIONS 2000 8.1 If the Customer purchases the Products using the Sellers website or telephone number, the Customer may cancel the Contract for any reason, but no later than 7 workings days after delivery of the Products. 8.2 For the avoidance of doubt, there shall be no right to cancel any Contract if the Products: (i) were purchased on site at the Sellers premises; or (ii) software or extended warranty items which have been opened or unsealed by the Customer; (iii) are computers which have been registered in the Customers name with the manufacturer. 8.3 The Customer may cancel the Contract by writing to the Seller in this regard. 8.4 If the Customer elects to cancel the Contract, they shall at their own cost return the Products to the Sellers premises. 8.5 Whilst the Products are in the possession of the Customer, the Customer shall be under a statutory duty to take reasonable care of the Products. 8.6 If the Products are IT equipment, the Seller will deem that the Customer has not taken reasonable care of the Products if they have been damaged in the Customers possession, (or in transit whilst being returned) or used and not subsequently restored to their factory settings in accordance with the instructions issued by the Seller. 8.7 The Seller will refund the purchase price within a period of 30 days from the date of cancellation. However, if a Returns Authorisation Number was obtained in advance from the Seller and detailed on any returns packaging, any refund made shall be expedited. 8.8 If the Seller delivered the Products using a delivery service, the cost of such delivery service may be deducted from any amount refunded pursuant to condition 8.7. 8.9 The Seller reserves the right to make a "Service Charge" (which is advertised on the Sellers website from time to time) if the Products are IT equipment and have not been restored to their factory settings or that the Sellers deems that the Customer has not taken reasonable care of the products in accordance with condition 8.6. 8.10 The Customer authorises the Seller to recover the Service Charge by: (i) debiting any credit or debit card of the Seller, immediately following any refund made pursuant to condition 8.7; or setting-off the Service Charge against any refund made pursuant to condition 8.7. 8.11 The Customer acknowledges that the Service Charge will compensate the Seller for any loss suffered by it as a result of the Customers failure to take reasonable care of the Products in accordance with conditions 8.5 and 8.6. 9. LIMITATION OF LIABILITY 9.1 The following provisions set out the entire financial liability of the Seller (including any liability for the acts or omissions of its employees, agents and sub-contractors) to the Customer in respect of: 9.1.1 any breach of these conditions; 9.1.2 any use made or resale by the Customer of any of the Products, or of any product incorporating any of the Products; and 9.1.3 any representation, statement or tortious act or omission including negligence arising under or in connection with the Contract. 9.2 Nothing in these conditions excludes or limits the liability of the Seller: 9.2.1 for death or personal injury caused by the Seller's negligence; or 9.2.2 under section 2(3), Consumer Protection Act 1987; or 9.2.3 for any matter which it would be illegal for the Seller to exclude or attempt to exclude its liability; or 9.2.4 for fraud or fraudulent misrepresentation. 9.3 Subject to condition 9.2 and condition 9.3: 9.3.1 the Seller's total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of the Contract shall be limited to the Contract price; and 9.3.2 the Seller shall not be liable for any direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and similar loss), costs, damages, charges or expenses. 10. ASSIGNMENT 10.1 The Seller may assign the Contract or any part of it to any third party. 10.2 The Customer shall not be entitled to assign the Contract or any part of it without the prior written consent of the Seller. 11. UNFORSEEABLE DELAYS 11.1 The Seller reserves the right to defer the date of delivery or to cancel the Contract or reduce the volume of the Products ordered by the Customer (without liability to the Customer) if it is prevented from or delayed in the carrying on of its business due to circumstances beyond the reasonable control of the Seller including, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to either party's workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, provided that, if the event in question continues for a continuous period in excess of 90 days, the Customer shall be entitled to give notice in writing to the Seller to terminate the Contract. 12. EXPORT OF PRODUCTS 12.1 The Products may be sold by the Seller for export from the United Kingdom. The Customer shall comply with all applicable legislation and regulations and payment of any duties, import taxes or other costs of import. If the Seller notifies the Customer that export of the products into a country is prohibited under the Sellers export licences, the Customer shall not supply or offer the Products for supply into or within that country. The Customer shall obtain all licences, authorisations and approvals required for export of Products from the United Kingdom or import into any other country and shall indemnify the Seller against any liability in relation to the Customers breach of any of the provisions of this condition 12. 13. GENERAL 13.1 Each right or remedy of the Seller under the Contract is without prejudice to any other right or remedy of the Seller whether under the Contract or not. 13.2 If any provision of the Contract is found by any court, tribunal or administrative body of competent jurisdiction to be wholly or partly illegal, invalid, void, voidable, unenforceable or unreasonable it shall to the extent of such illegality, invalidity, voidness, voidability, unenforceability or unreasonableness be deemed severable and the remaining provisions of the Contract and the remainder of such provision shall continue in full force and effect. 13.3 Failure or delay by the Seller in enforcing or partially enforcing any provision of the Contract shall not be construed as a waiver of any of its rights under the Contract. 13.4 Any waiver by the Seller of any breach of, or any default under, any provision of the Contract by the Customer shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other terms of the Contract. 13.5 The parties to the Contract do not intend that any term of the Contract shall be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person that is not a party to it. 13.6 The formation, existence, construction, performance, validity and all aspects of the Contract shall be governed by English law and the parties submit to the exclusive jurisdiction of the English courts. THE FOLLOWING ADDITIONAL TERMS AND CONDITIONS SHALL APPLY IF THE CUSTOMER IS PURCHASING THE PRODUCTS IN THE COURSE OF A TRADE, PROFESSION OR BUSINESS 14. DELIVERY 14.1 Conditions 5.1 and 5.2 shall not apply. 14.2 Delivery of the Products shall be made to the Customers business address. 15. PRODUCTS PURCHASED ON CREDIT TERMS 15.1 In relation to any Products purchased by the Customer using any credit facility granted by the Seller, the Seller shall issue an invoice for payment with the Products. 15.2 The Customer shall pay any invoice within 30 days of receipt. Time for payment shall be of the essence. 15.3 No payment shall be deemed to have been received until the Seller has received cleared funds. 15.4 The Customer shall make all payments due under the Contract in full without any deduction whether by way of set-off, counterclaim, discount, abatement or otherwise unless the Customer has a valid court order requiring an amount equal to such deduction to be paid by the Seller to the Customer. 15.5 If the Customer fails to pay the Seller any sum due pursuant to the Contract, the Customer shall be liable to pay interest to the Seller on such sum from the due date for payment at the annual rate of 8% above the base lending rate from time to time of the Bank of England, accruing on a daily basis until payment is made, whether before or after any judgment. The Seller reserves the right to claim interest under the Late Payment of Commercial Debts (Interest) Act 1998. 15.6 Full legal and beneficial title and ownership of the Products shall only pass to the Customer when the Seller has received in full (in cash or cleared funds) all sums due to it in respect of: 15.6.1 the Products; and 15.6.2 all other sums which are or which become due to the Seller from the Customer under any other contract or account. 15.7 Until title and ownership of the Products has passed to the Customer, the Customer shall: 15.7.1 hold the Products on a fiduciary basis as the Seller's bailee; 15.7.2 store the Products (at no cost to the Seller) separately from all other Products of the Customer or any third party in such a way that they remain readily identifiable as the Seller's property; 15.7.3 not destroy, deface or obscure any identifying mark or packaging on or relating to the Products; and 15.7.4 maintain the Products in satisfactory condition and keep them insured on the Seller's behalf for their full price against all risks to the reasonable satisfaction of the Seller. On request the Customer shall produce the policy of insurance to the Seller. 15.8 The Customer's right to possession of the Products shall terminate immediately if title and ownership of the Products has not already passed in accordance with condition 15.6 and: 15.8.1 the Customer has a bankruptcy order made against him or makes an arrangement or composition with his creditors, or otherwise takes the benefit of any statutory provision for the time being in force for the relief of insolvent debtors, or (being a body corporate) convenes a meeting of creditors (whether formal or informal), or enters into liquidation (whether voluntary or compulsory) except a solvent voluntary liquidation for the purpose only of reconstruction or amalgamation of the Customer; or 15.8.2 the Customer suffers or allows any execution, whether legal or equitable, to be levied on his/its property or obtained against him/it, or fails to observe or perform any of his/its obligations under any contract between the Seller and the Customer, or is unable to pay its debts within the meaning of section 123 of the Insolvency Act 1986 or the Customer ceases to trade; or 15.8.3 the Customer encumbers or in any way charges any of the Products. 15.9 The Seller shall be entitled to recover payment for the Products notwithstanding that legal and beneficial ownership and title of any of the Products has not passed from the Seller. 15.10 The Customer grants the Seller, its agents and employees an irrevocable licence at any time to enter any premises where the Products are or may be stored in order to inspect them, or, where the Customer's right to possession has terminated, to recover them. 16. QUALITY 16.1 The Seller is a re-seller and not a manufacturer of the Products. In this respect and to the fullest extent permissible by law, the Seller is unable to offer any express warranties of any kind whatsoever in respect of the Products. 16.2 Save to the extent that any exclusion or restriction of liability may be prohibited by statute, all implied warranties relating to the Products (statutory or otherwise) including (without limitation) any warranties relating to quality or fitness for a particular purpose, shall be fully excluded. 16.3 The Products may be sold with a manufactures warranty, details of which shall be dispatched with the Products. 16.4 Products which are found to be defective following delivery shall be dealt with by the Customer in accordance with any subsisting manufacturer's warranty. For the avoidance of doubt, this may mean that the Products are repaired as opposed to replaced and must be returned directly to the manufacturer as opposed to the Seller. 17. NO CANCELLATION RIGHTS 17.1 Condition 8 shall not apply. For the avoidance of doubt, the Consumer Protection (Distance Selling) Regulations 2000 do not apply to the sale of Products in the course of a trade, business or profession. 18. RETURNS 18.1 Subject to the Sellers written agreement and the payment of a re-stocking charge (which is 25% of the purchase price) by the Customer, the Products may be returned at the expense of the Customer within 14 days of delivery. 18.2 No returns will be accepted for goods shipped to outside the UK, Ireland and Channel Isles. 19. VAT RECEIPT REQUESTS 19.1 All queries relating to VAT invoices should be made to the Customer Services helpline, telephone number 0330 0412 732.
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Terms & Conditions
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Terms & Conditions
Terms and conditions apply. Please see Big Bathroom Shop site for full details. Terms & Conditions
These Terms and Conditions (Terms), along with our Privacy Policy and Cookies Policy (found within our Privacy Policy), provide information about us and the legal terms and conditions on which we sell goods and services (Products) on the www.bigbathroomshop.co.uk website (Website) to you. Any reference in these Terms to we or us refers to Limitless Digital Group Limited refers to Limitless Digital Group Limited trading as Big Bathroom Shop (www.bigbathroomshop.co.uk).
These Terms will apply to the use of this Website and any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before you use this Website. Your Contract will not under any circumstances be with any other party, including any party whose website may have directed you to our Website. By accessing this Website and/or placing an order, you agree to be bound by these Terms. Using this Website indicates that you accept these Terms regardless of whether or not you choose to register with us or order from us. If you do not accept these Terms, do not use this Website. These Terms, and any Contract between us, are only in the English language.
We recommend that you print a copy of these Terms or save them to your computer for future reference.
These Terms may be amended from time to time as set out in clause 6 below. Please check these Terms to ensure you understand the rights and obligations that will apply each time you wish to order Products. These Terms were most recently updated on 7th September 2018.
1. Information About Us
1.1 We are Limitless Digital Group Limited, trading as Big Bathroom Shop, a company registered in England and Wales. Our registered office is: Dawson Court, Billington Road [Industrial Estate], Burnley, Lancashire, BB11 5UB. Our company registration number is 03955231. Our VAT registration number is GB 248 1604 10.
1.2 Contacting Us
General
(a) If you wish to contact us for any reason, our contact details are as follows:
(i) Trading address: Big Bathroom Shop
Dawson Court,
Billington Road Industrial Estate,
Burnley,
Lancashire,
BB11 5UB
(II) Telephone Number: 0345 122 7569
(iii) Email Address: info@bigbathroomshop.co.uk
Cancellation
(b) To cancel a Contract in accordance with your legal right to do so please see the information in clause 7 below in relation to the options available to you.
How we may contact you
(c) If we need to contact you, or give you notice in writing, we will do so by telephone, email or by pre-paid post to the address you provide to us in your order. If you are emailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation notice by email or by post, then your cancellation is effective from the date you send the email or post the letter to us.
Communication between us
(d) Any references to "writing" or "written" in these Terms includes email.
2. Use of our Website
2.1 These Terms, together with our Privacy Policy, govern your use of the Website. Please take the time to read them both, as they include important terms which apply to you.
2.2 You will be able to access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register.
3. Registration
3.1 To register with the Website you must be over [18] years of age.
3.2 Each registration is for a single user only. We do not permit you to share your username and password with any other person nor with multiple users on a network.
3.3 Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.
3.4 We may suspend or cancel your registration immediately at our discretion or if you breach any of your obligations under these Terms.
4. How we use your personal data
4.1 We only use your personal data in accordance with our Privacy Policy. Please take the time to read our Privacy Policy, as it includes important terms which apply to you.
5. Ordering from us
5.1 When making an order through our Website, the webpages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each webpage of the order process.
5.2 You are deemed to place an order with us by ordering any of the Products which we sell by following the steps on our webpages and entering your payment details. We will then send you an email acknowledging that we have received your order, which details the Products you have ordered. However, please note that this does not mean that your order has been accepted by us. Our acceptance of your order will take place as described in clause 5.3 below.
5.3 Our acceptance of an order takes place when we send you an email confirming that the Products have been dispatched (Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation, even if your payment has been processed at an earlier stage, unless we have notified you that we do not accept your order or you have cancelled your order. However, in limited circumstances we may be unable to provide you with a Dispatch Confirmation. If we do not send you a Dispatch Confirmation, our acceptance of an order will take place when the Products are sent to you.
5.4 If we are unable to accept your order, for example because a Product is out of stock or no longer available or we cannot meet your requested delivery date or there was an error in price on our Website (as referred to in clause 11.4), we will inform you of this by telephone/email as soon as is reasonably practicable and we will not continue to process your order. If you have already paid for your order, we will refund you the full amount including any delivery costs charged as soon as is reasonably possible, unless clause 5.5 is applicable. For the avoidance of doubt, if there are two or more Products in your order and one or more of those Products is delivered, we will not refund the delivery charge. We will only refund the delivery charge if we are unable to accept your order as a whole and no Products are delivered to you at all.
5.5 If a Product that you have ordered is not available either at the point of ordering or in relation to orders placed and not yet delivered, we will contact you as soon as is reasonably possible to discuss sending you an alternative Product of a similar specification and quality. A suitable substitute Product will be selected based on several factors, including (but not limited to): style; price; material and availability – with a view to matching the original product as closely as possible. We reserve the right to substitute goods of a similar specification and quality. We will contact you directly to discuss suitability of any substitute Product before despatching to you and, if you wish, you may cancel your order. You may cancel either in respect of all the Products affected by these changes or just the Products you have yet to receive. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.
5.6 We may refuse to accept an order:
(a) where Products are not available;
(b) where we cannot obtain authorisation for your payment;
(c) if there has been a pricing or product description error;
(d) if we cannot meet your requested delivery date; or
(e) if you do not meet any eligibility criteria set out in these Terms.
6. Our right to make changes to these Terms
6.1 We may amend these Terms at any time by updating this webpage. Please look at the top of this webpage to see when these Terms were last updated.
6.2 Every time you place an order with us, the Terms on our Website, being those in force at the time of your order, will apply to the Contract between you and us.
6.3 If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.
7. Cooling off period and right of return/refund
Cooling off period
7.1 You have the right to cancel a Contract during the period set out below in clause 7.2. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Further advice about your legal right to cancel the Contract is available from your local Citizens' Advice Bureau or Trading Standards office.
7.2 Your right to cancel a Contract starts from the date the Contract between us is formed (see clause 5.3). You will have a limited period of time to cancel your Contract depending on what you have ordered and how it is delivered. 7.3 If you would like to cancel a Contract, you must let us know you have decided to cancel by:
(a) contact our Customer Services Department by telephone on 0345 122 7569 between the hours of 8:30am – 9:00pm on Monday to Thursday; 8:30am – 5:00pm if contacting us on Friday or between 8:30am – 5:00pm if cancelling on a Saturday.
(b) email us at info@bigbathroomshop.co.uk.
7.4 If you cancel your Contract within the cancellation periods set out in clause 7.2 above, we will:
(a) refund you the price you paid for the Products (excluding any applicable delivery charges). We are permitted by law to reduce your refund to reflect any reduction in the value of the goods caused by your use of the Products.
(b) refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer. For the avoidance of doubt, if there is more than one Product in your order and you only cancel part of that order we will not refund the delivery charge. We will only refund the delivery charge if you cancel your order as a whole and no Products are delivered to you at all or if you return all Products to us in accordance with clauses 7.10–7.17; and
(c) make any refunds due to you as soon as possible and in any event within the time periods indicated below:
(i) if you have received the Product and we have not offered to collect it from you: 14 days after the day on which we receive the Product back from you or, if earlier, 14 days after the day on which you provide us with evidence that you have sent the Product back to us. For information about how to return a Product to us see clauses 7.10-7.17 below; or
(ii) if you have not received the Product or you have received it and we have offered to collect it from you: 14 days after you inform us of your decision to cancel the Contract.
7.5 If a Product has already been delivered to you before you decide to cancel your Contract (which must be done in accordance with clauses 7.1–7.4 above), then you must return it to us or make it available for collection by us (in which case you will be charged the cost of recovering the Product) without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. If you do not return the Products or make them available for collection within 30 days of cancellation, you will be deemed to have accepted the Products, and will be charged for your order at the price set out on the Website when you initially ordered the Products.
Our right to cancel
7.6 We reserve the right to cancel any order at any time for the reasons set out in clause 5.6. If we do so we will issue you a full refund.
Returns and exchange
7.7 Please inspect all Products and notify us using one of the methods in clause 7.3 as soon as possible and in any event within 30 days of delivery if:
(a) the Products delivered to you are not as described;
(b) the quantity of Products delivered to you is different to the quantity ordered; and/or
(c) the Products are damaged when delivered to you.
7.8 Except if the Product is faulty or not as described, all Products must be returned to us in their original packaging. If they are not returned in their original packaging, we may reduce the amount refunded to you to reflect this.
7.9 Unless the Product is faulty or not as described (please see clause 7.7), you will be responsible for the cost of returning the Products to us.
7.10 In the event that you are returning Products that were damaged when delivered to you, we will arrange for a carrier to collect the Products from you and return them to us. In all other circumstances you shall be responsible for returning the Products to us (as described in clause 7.8).
7.11 If collection of an item is required, we will charge you the cost of collection. The cost of collection is calculated based on the product [size and weight] and the collection location. Currently, the maximum cost is £1,000 for collection of 20 radiators from the Outer Hebrides. For other products and locations, this may well be lower. You will be notified of the cost at the time of cancellation.
7.12 Subject to you contacting us in accordance with clauses 7.3 and 7.7 above, we will contact you by telephone/email to advise whether you have satisfied our cancellation terms and are eligible for a refund and, if necessary, provide further information detailing how to proceed with your return.
7.13 You can return Products to the following address:
Big Bathroom Shop Returns,
Dawson Court,
Billington Road Industrial Estate,
Burnley,
Lancashire,
BB11 5UB.
7.14 If you have returned the Product to us in accordance with this clause because it is faulty or does not match its description, we will refund the price of the Product in full, together with any applicable delivery charges, and any reasonable costs you have incurred in returning the Product to us. Please be aware you may be required to produce a photo of the damage and/or problem with a Product before we will refund any delivery charges.
7.15 We will refund you by the same method of payment that you used to place your order.
7.16 Because you are a consumer, we are under a legal duty to supply Products that are in conformity with this Contract. As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause 7 or anything else in these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
7.17 You are responsible for all Products returned to us (unless we have collected them from you) until the Products are delivered to the above address and we will not be responsible for the cost of the Products should they not be delivered to us. Therefore, we recommend that you return all Products using a delivery service which allows the Products to be tracked and/or a signature acknowledging receipt of the Products is to be obtained upon delivery.
8. Delivery
8.1 We will deliver orders within a maximum of 30 days after the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order). Occasionally our delivery to you may be affected by an Event Outside Our Control – please see clause 19 for further details of our responsibilities in such an event.
8.2 We will deliver the Products ordered by you to the address which you give for delivery when you make your order. You may specify a delivery address which is different from your billing address, if, for example, you would like us to deliver the Products directly to a friend, a relative, or to your place of work.
8.3 If you order Products which are available for delivery on different dates, we will hold all Products until all Products in your order can be delivered together. You may however choose to have all Products delivered as and when they are available but you will be charged for each delivery.
8.4 If any of the details you have given us in your delivery address are incorrect, we accept no liability for any items which have not been received.
8.5 If no one is available at the delivery address given to accept the delivery, the Products will either be stored at a depot near to your address until they can be re-delivered or you are able to collect them. In such an event you will be contacted by either us our one of our carriers to arrange a re-delivery or to pick the Products up from a depot. Please be aware that if you fail to rearrange delivery or pick up the Products and they are returned to us you may be subject to a charge. Should you then want the Products re-delivering, you will have to pay a re-delivery charge. Our Customer Services Department will contact you to inform you of any specific redelivery charges that may be payable.
8.6 Delivery of an order shall be completed when we deliver the Products to the delivery address provided in the order process or to any other location nominated by you. The risk and responsibility in the Products will sit with you from that time and we will not be responsible for their loss or destruction.
8.7 You own the Products once we have received payment in full (including all applicable delivery charges) and the delivery of the Products is completed in accordance with clause 8.6.
8.8 If Products are not delivered within 30 days of the order being received as set out in clause 8.1 above (unless such delivery is delayed by an Event Outside Our Control), then you may cancel your order straight away if any of the following apply:
(a) we have refused to deliver the Products;
(b) delivery within the delivery period was essential (taking into account all the relevant circumstances); or
(c) you told us before we accepted your order that delivery within the delivery period was essential.
8.9 If you do not wish to cancel your order straight away, or do not have the right to do so under clause 7, you can contact us to give us a new reasonable deadline for delivery. If we fail to meet this new deadline, which must be reasonable, you may cancel your order.
8.10 If you wish to cancel your order for late delivery under clause 8.8 or clause 8.9 above, you may cancel the order for some or all of the Products, unless splitting the Products would significantly reduce their value. If the Products have been delivered to you, you will have to return them to us or allow us to collect them (the cost of which we will pay). After you cancel your order we will refund any sums you have paid to us for the cancelled Products and their delivery.
8.11 Our normal working hours are Monday to Thursday 8:30am-9:00pm and 8:30am-5:00pm on Friday and we only dispatch orders during these timescales. All delivery and dispatch timescales quoted on the Website do not include weekends or public holidays.
9. Our liability in relation to delivery
9.1 Provided that we take the steps outlined in this clause, we will not be responsible for out of pocket expenses or other costs incurred due to failed or delayed deliveries where caused by an Event Outside Our Control (as defined below in clause 19.2).
9.2 We will tell you if there is a substantial risk of delay, and you may end the Contract and receive a refund for any Products you have paid for but not received.
10. Delivery charges
10.1 The price of a Product does not include delivery charges. Our delivery charges are as set out during the check-out process (before you confirm your order).
11. Price of Products
11.1 The price of the Products will be the price indicated on the order webpages when an order is placed. We will take all reasonable care to ensure that the price advised to you is correct. However, please see clause 11.4 for what happens in the event we discover an error in the price of any Products ordered.
11.2 All prices are quoted in pounds sterling (£) and include VAT (where applicable) at the current rates, unless stated otherwise. We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and include it in the total price.
11.3 Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out during the check-out process (before you confirm your order).
11.4 Our Website contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our Website may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will contact you to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.
12. Payment
12.1 We accept payments from all major credit and debit cards and PayPal.
12.2 We use full 128-bit encryption to minimise the possibility of unauthorised access or disclosure.
13. Discounts
13.1 If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level. Please note you can only use one discount code per order.
14. Intellectual Property
14.1 The content of this Website is protected by copyright, trade marks and other intellectual property rights. For the avoidance of doubt, no licence is granted to you in these Terms to use any of our trade marks.
14.2 You may retrieve and display the content of the Website on a computer screen, mobile device, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website without written permission from us.
14.3 Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these Terms, any use of extracts from this Website other than in accordance with clause 14.2 for any purpose is prohibited. If you breach any of these Terms, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.
14.4 No part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
14.5 Any rights not expressly granted in these Terms are reserved.
15. Functionality and availability of this Website
15.1 Although we aim to offer you the best service possible on our Website, we cannot guarantee that it will be fault free or at times unavailable. We will attempt to repair/restore access to the Website as soon as is reasonably possible. However, we will not be liable if for any reason this Website is unavailable at any time or for any period.
15.2 Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
15.3 In particular, we disclaim all liabilities in connection with the following:
(a) incompatibility with this Website with any of your equipment, software or telecommunications links;
(b) technical problems including errors or interruptions of this Website;
(c) unsuitability, unreliability or inaccuracy of this Website; and/or
(d) inadequacy of this Website to meet your requirements.
15.4 If a fault occurs whilst you are using the Website or you have any suggestions as to how we may improve it, please contact out Customer Services Department by telephoning them at 0344 417 2563.
16. Your material and conduct
16.1 Other than personal data, which is covered under the Privacy Policy, any material you transmit or post to this Website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.
16.2 We will not be responsible or liable to you for any loss of material uploaded or transmitted through our Website.
16.3 You are prohibited from posting or transmitting to or from this Website any material:
(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence or in breach of privacy;
(b) for which you have not obtained all necessary licences and/or approvals;
(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
(d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
16.4 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of the clauses of above.
17. Links to and from third party websites
17.1 Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.
18. Disclaimer
18.1 While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the Products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.
18.2 The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these Terms might have effect in relation to this Website.
19. Events Outside Our Control
19.1 We will not be liable or responsible for the failure to perform or delay in performance of any of our obligations under a Contract that is caused by an Event Outside Our Control (as defined below in clause 19.2).
19.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties (other than you or your affiliates), civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
19.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
(a) we will contact you as soon as reasonably possible to notify you; and
(b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
19.4 You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days (this is in addition to your right to cancel described in clause 7). To cancel please contact us in accordance with clause 7 above. If you decide to cancel, you will have to return any relevant Products you have already received and we will refund the price you have paid, including any delivery charges.
19.5 This also applies to Products sent direct from our manufacturers.
20. Our responsibility to you
20.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into the Contract.
20.2 By entering into this Contract, you acknowledge that we have no responsibility to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
20.3 Nothing in these Terms shall exclude or limit our responsibility for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) misrepresentation as to a fundamental matter; or
(d) any liability which cannot be excluded or limited under applicable law.
20.4 You agree to be responsible for all claims, liability, damage, losses and costs (including reasonable legal fees) arising out of any breach of these Terms by you, or our use of this Website, or the use by any other person using your registration details. This means that you will reimburse us, our officers, directors, employees and agents for claims, liability, damage, loses and costs caused in this way.
20.5 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase Products from our Website. The importation and exportation of certain Products to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of any Products that you purchase from us.
21. Installation
21.1 We suggest that you do not schedule the installation of any Product until you have received and checked your Product. We recommend that all installations are carried out by a professional with full regard to expert plumbing practices.
22. Governing law and jurisdiction
22.1 These Terms are governed by English law. This means a Contract for the purchase of Products through our Website and any dispute or claim arising out of or in connection with it will be governed by English law. If you want to bring a claim against us in the courts, the courts of England and Wales will be able to deal with any questions relating to these Terms but if you live in another country, you can bring a claim in the courts which are local to you.
22.2 We do not warrant that Products on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are ill
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Terms and conditions apply. Please see Big Bathroom Shop site for full details. Terms & Conditions
These Terms and Conditions (Terms), along with our Privacy Policy and Cookies Policy (found within our Privacy Policy), provide information about us and the legal terms and conditions on which we sell goods and services (Products) on the www.bigbathroomshop.co.uk website (Website) to you. Any reference in these Terms to we or us refers to Limitless Digital Group Limited refers to Limitless Digital Group Limited trading as Big Bathroom Shop (www.bigbathroomshop.co.uk).
These Terms will apply to the use of this Website and any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before you use this Website. Your Contract will not under any circumstances be with any other party, including any party whose website may have directed you to our Website. By accessing this Website and/or placing an order, you agree to be bound by these Terms. Using this Website indicates that you accept these Terms regardless of whether or not you choose to register with us or order from us. If you do not accept these Terms, do not use this Website. These Terms, and any Contract between us, are only in the English language.
We recommend that you print a copy of these Terms or save them to your computer for future reference.
These Terms may be amended from time to time as set out in clause 6 below. Please check these Terms to ensure you understand the rights and obligations that will apply each time you wish to order Products. These Terms were most recently updated on 7th September 2018.
1. Information About Us
1.1 We are Limitless Digital Group Limited, trading as Big Bathroom Shop, a company registered in England and Wales. Our registered office is: Dawson Court, Billington Road [Industrial Estate], Burnley, Lancashire, BB11 5UB. Our company registration number is 03955231. Our VAT registration number is GB 248 1604 10.
1.2 Contacting Us
General
(a) If you wish to contact us for any reason, our contact details are as follows:
(i) Trading address: Big Bathroom Shop
Dawson Court,
Billington Road Industrial Estate,
Burnley,
Lancashire,
BB11 5UB
(II) Telephone Number: 0345 122 7569
(iii) Email Address: info@bigbathroomshop.co.uk
Cancellation
(b) To cancel a Contract in accordance with your legal right to do so please see the information in clause 7 below in relation to the options available to you.
How we may contact you
(c) If we need to contact you, or give you notice in writing, we will do so by telephone, email or by pre-paid post to the address you provide to us in your order. If you are emailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation notice by email or by post, then your cancellation is effective from the date you send the email or post the letter to us.
Communication between us
(d) Any references to "writing" or "written" in these Terms includes email.
2. Use of our Website
2.1 These Terms, together with our Privacy Policy, govern your use of the Website. Please take the time to read them both, as they include important terms which apply to you.
2.2 You will be able to access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register.
3. Registration
3.1 To register with the Website you must be over [18] years of age.
3.2 Each registration is for a single user only. We do not permit you to share your username and password with any other person nor with multiple users on a network.
3.3 Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.
3.4 We may suspend or cancel your registration immediately at our discretion or if you breach any of your obligations under these Terms.
4. How we use your personal data
4.1 We only use your personal data in accordance with our Privacy Policy. Please take the time to read our Privacy Policy, as it includes important terms which apply to you.
5. Ordering from us
5.1 When making an order through our Website, the webpages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each webpage of the order process.
5.2 You are deemed to place an order with us by ordering any of the Products which we sell by following the steps on our webpages and entering your payment details. We will then send you an email acknowledging that we have received your order, which details the Products you have ordered. However, please note that this does not mean that your order has been accepted by us. Our acceptance of your order will take place as described in clause 5.3 below.
5.3 Our acceptance of an order takes place when we send you an email confirming that the Products have been dispatched (Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation, even if your payment has been processed at an earlier stage, unless we have notified you that we do not accept your order or you have cancelled your order. However, in limited circumstances we may be unable to provide you with a Dispatch Confirmation. If we do not send you a Dispatch Confirmation, our acceptance of an order will take place when the Products are sent to you.
5.4 If we are unable to accept your order, for example because a Product is out of stock or no longer available or we cannot meet your requested delivery date or there was an error in price on our Website (as referred to in clause 11.4), we will inform you of this by telephone/email as soon as is reasonably practicable and we will not continue to process your order. If you have already paid for your order, we will refund you the full amount including any delivery costs charged as soon as is reasonably possible, unless clause 5.5 is applicable. For the avoidance of doubt, if there are two or more Products in your order and one or more of those Products is delivered, we will not refund the delivery charge. We will only refund the delivery charge if we are unable to accept your order as a whole and no Products are delivered to you at all.
5.5 If a Product that you have ordered is not available either at the point of ordering or in relation to orders placed and not yet delivered, we will contact you as soon as is reasonably possible to discuss sending you an alternative Product of a similar specification and quality. A suitable substitute Product will be selected based on several factors, including (but not limited to): style; price; material and availability – with a view to matching the original product as closely as possible. We reserve the right to substitute goods of a similar specification and quality. We will contact you directly to discuss suitability of any substitute Product before despatching to you and, if you wish, you may cancel your order. You may cancel either in respect of all the Products affected by these changes or just the Products you have yet to receive. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.
5.6 We may refuse to accept an order:
(a) where Products are not available;
(b) where we cannot obtain authorisation for your payment;
(c) if there has been a pricing or product description error;
(d) if we cannot meet your requested delivery date; or
(e) if you do not meet any eligibility criteria set out in these Terms.
6. Our right to make changes to these Terms
6.1 We may amend these Terms at any time by updating this webpage. Please look at the top of this webpage to see when these Terms were last updated.
6.2 Every time you place an order with us, the Terms on our Website, being those in force at the time of your order, will apply to the Contract between you and us.
6.3 If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.
7. Cooling off period and right of return/refund
Cooling off period
7.1 You have the right to cancel a Contract during the period set out below in clause 7.2. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Further advice about your legal right to cancel the Contract is available from your local Citizens' Advice Bureau or Trading Standards office.
7.2 Your right to cancel a Contract starts from the date the Contract between us is formed (see clause 5.3). You will have a limited period of time to cancel your Contract depending on what you have ordered and how it is delivered. 7.3 If you would like to cancel a Contract, you must let us know you have decided to cancel by:
(a) contact our Customer Services Department by telephone on 0345 122 7569 between the hours of 8:30am – 9:00pm on Monday to Thursday; 8:30am – 5:00pm if contacting us on Friday or between 8:30am – 5:00pm if cancelling on a Saturday.
(b) email us at info@bigbathroomshop.co.uk.
7.4 If you cancel your Contract within the cancellation periods set out in clause 7.2 above, we will:
(a) refund you the price you paid for the Products (excluding any applicable delivery charges). We are permitted by law to reduce your refund to reflect any reduction in the value of the goods caused by your use of the Products.
(b) refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer. For the avoidance of doubt, if there is more than one Product in your order and you only cancel part of that order we will not refund the delivery charge. We will only refund the delivery charge if you cancel your order as a whole and no Products are delivered to you at all or if you return all Products to us in accordance with clauses 7.10–7.17; and
(c) make any refunds due to you as soon as possible and in any event within the time periods indicated below:
(i) if you have received the Product and we have not offered to collect it from you: 14 days after the day on which we receive the Product back from you or, if earlier, 14 days after the day on which you provide us with evidence that you have sent the Product back to us. For information about how to return a Product to us see clauses 7.10-7.17 below; or
(ii) if you have not received the Product or you have received it and we have offered to collect it from you: 14 days after you inform us of your decision to cancel the Contract.
7.5 If a Product has already been delivered to you before you decide to cancel your Contract (which must be done in accordance with clauses 7.1–7.4 above), then you must return it to us or make it available for collection by us (in which case you will be charged the cost of recovering the Product) without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. If you do not return the Products or make them available for collection within 30 days of cancellation, you will be deemed to have accepted the Products, and will be charged for your order at the price set out on the Website when you initially ordered the Products.
Our right to cancel
7.6 We reserve the right to cancel any order at any time for the reasons set out in clause 5.6. If we do so we will issue you a full refund.
Returns and exchange
7.7 Please inspect all Products and notify us using one of the methods in clause 7.3 as soon as possible and in any event within 30 days of delivery if:
(a) the Products delivered to you are not as described;
(b) the quantity of Products delivered to you is different to the quantity ordered; and/or
(c) the Products are damaged when delivered to you.
7.8 Except if the Product is faulty or not as described, all Products must be returned to us in their original packaging. If they are not returned in their original packaging, we may reduce the amount refunded to you to reflect this.
7.9 Unless the Product is faulty or not as described (please see clause 7.7), you will be responsible for the cost of returning the Products to us.
7.10 In the event that you are returning Products that were damaged when delivered to you, we will arrange for a carrier to collect the Products from you and return them to us. In all other circumstances you shall be responsible for returning the Products to us (as described in clause 7.8).
7.11 If collection of an item is required, we will charge you the cost of collection. The cost of collection is calculated based on the product [size and weight] and the collection location. Currently, the maximum cost is £1,000 for collection of 20 radiators from the Outer Hebrides. For other products and locations, this may well be lower. You will be notified of the cost at the time of cancellation.
7.12 Subject to you contacting us in accordance with clauses 7.3 and 7.7 above, we will contact you by telephone/email to advise whether you have satisfied our cancellation terms and are eligible for a refund and, if necessary, provide further information detailing how to proceed with your return.
7.13 You can return Products to the following address:
Big Bathroom Shop Returns,
Dawson Court,
Billington Road Industrial Estate,
Burnley,
Lancashire,
BB11 5UB.
7.14 If you have returned the Product to us in accordance with this clause because it is faulty or does not match its description, we will refund the price of the Product in full, together with any applicable delivery charges, and any reasonable costs you have incurred in returning the Product to us. Please be aware you may be required to produce a photo of the damage and/or problem with a Product before we will refund any delivery charges.
7.15 We will refund you by the same method of payment that you used to place your order.
7.16 Because you are a consumer, we are under a legal duty to supply Products that are in conformity with this Contract. As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause 7 or anything else in these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
7.17 You are responsible for all Products returned to us (unless we have collected them from you) until the Products are delivered to the above address and we will not be responsible for the cost of the Products should they not be delivered to us. Therefore, we recommend that you return all Products using a delivery service which allows the Products to be tracked and/or a signature acknowledging receipt of the Products is to be obtained upon delivery.
8. Delivery
8.1 We will deliver orders within a maximum of 30 days after the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order). Occasionally our delivery to you may be affected by an Event Outside Our Control – please see clause 19 for further details of our responsibilities in such an event.
8.2 We will deliver the Products ordered by you to the address which you give for delivery when you make your order. You may specify a delivery address which is different from your billing address, if, for example, you would like us to deliver the Products directly to a friend, a relative, or to your place of work.
8.3 If you order Products which are available for delivery on different dates, we will hold all Products until all Products in your order can be delivered together. You may however choose to have all Products delivered as and when they are available but you will be charged for each delivery.
8.4 If any of the details you have given us in your delivery address are incorrect, we accept no liability for any items which have not been received.
8.5 If no one is available at the delivery address given to accept the delivery, the Products will either be stored at a depot near to your address until they can be re-delivered or you are able to collect them. In such an event you will be contacted by either us our one of our carriers to arrange a re-delivery or to pick the Products up from a depot. Please be aware that if you fail to rearrange delivery or pick up the Products and they are returned to us you may be subject to a charge. Should you then want the Products re-delivering, you will have to pay a re-delivery charge. Our Customer Services Department will contact you to inform you of any specific redelivery charges that may be payable.
8.6 Delivery of an order shall be completed when we deliver the Products to the delivery address provided in the order process or to any other location nominated by you. The risk and responsibility in the Products will sit with you from that time and we will not be responsible for their loss or destruction.
8.7 You own the Products once we have received payment in full (including all applicable delivery charges) and the delivery of the Products is completed in accordance with clause 8.6.
8.8 If Products are not delivered within 30 days of the order being received as set out in clause 8.1 above (unless such delivery is delayed by an Event Outside Our Control), then you may cancel your order straight away if any of the following apply:
(a) we have refused to deliver the Products;
(b) delivery within the delivery period was essential (taking into account all the relevant circumstances); or
(c) you told us before we accepted your order that delivery within the delivery period was essential.
8.9 If you do not wish to cancel your order straight away, or do not have the right to do so under clause 7, you can contact us to give us a new reasonable deadline for delivery. If we fail to meet this new deadline, which must be reasonable, you may cancel your order.
8.10 If you wish to cancel your order for late delivery under clause 8.8 or clause 8.9 above, you may cancel the order for some or all of the Products, unless splitting the Products would significantly reduce their value. If the Products have been delivered to you, you will have to return them to us or allow us to collect them (the cost of which we will pay). After you cancel your order we will refund any sums you have paid to us for the cancelled Products and their delivery.
8.11 Our normal working hours are Monday to Thursday 8:30am-9:00pm and 8:30am-5:00pm on Friday and we only dispatch orders during these timescales. All delivery and dispatch timescales quoted on the Website do not include weekends or public holidays.
9. Our liability in relation to delivery
9.1 Provided that we take the steps outlined in this clause, we will not be responsible for out of pocket expenses or other costs incurred due to failed or delayed deliveries where caused by an Event Outside Our Control (as defined below in clause 19.2).
9.2 We will tell you if there is a substantial risk of delay, and you may end the Contract and receive a refund for any Products you have paid for but not received.
10. Delivery charges
10.1 The price of a Product does not include delivery charges. Our delivery charges are as set out during the check-out process (before you confirm your order).
11. Price of Products
11.1 The price of the Products will be the price indicated on the order webpages when an order is placed. We will take all reasonable care to ensure that the price advised to you is correct. However, please see clause 11.4 for what happens in the event we discover an error in the price of any Products ordered.
11.2 All prices are quoted in pounds sterling (£) and include VAT (where applicable) at the current rates, unless stated otherwise. We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and include it in the total price.
11.3 Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out during the check-out process (before you confirm your order).
11.4 Our Website contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our Website may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will contact you to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.
12. Payment
12.1 We accept payments from all major credit and debit cards and PayPal.
12.2 We use full 128-bit encryption to minimise the possibility of unauthorised access or disclosure.
13. Discounts
13.1 If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level. Please note you can only use one discount code per order.
14. Intellectual Property
14.1 The content of this Website is protected by copyright, trade marks and other intellectual property rights. For the avoidance of doubt, no licence is granted to you in these Terms to use any of our trade marks.
14.2 You may retrieve and display the content of the Website on a computer screen, mobile device, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website without written permission from us.
14.3 Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these Terms, any use of extracts from this Website other than in accordance with clause 14.2 for any purpose is prohibited. If you breach any of these Terms, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.
14.4 No part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
14.5 Any rights not expressly granted in these Terms are reserved.
15. Functionality and availability of this Website
15.1 Although we aim to offer you the best service possible on our Website, we cannot guarantee that it will be fault free or at times unavailable. We will attempt to repair/restore access to the Website as soon as is reasonably possible. However, we will not be liable if for any reason this Website is unavailable at any time or for any period.
15.2 Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
15.3 In particular, we disclaim all liabilities in connection with the following:
(a) incompatibility with this Website with any of your equipment, software or telecommunications links;
(b) technical problems including errors or interruptions of this Website;
(c) unsuitability, unreliability or inaccuracy of this Website; and/or
(d) inadequacy of this Website to meet your requirements.
15.4 If a fault occurs whilst you are using the Website or you have any suggestions as to how we may improve it, please contact out Customer Services Department by telephoning them at 0344 417 2563.
16. Your material and conduct
16.1 Other than personal data, which is covered under the Privacy Policy, any material you transmit or post to this Website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.
16.2 We will not be responsible or liable to you for any loss of material uploaded or transmitted through our Website.
16.3 You are prohibited from posting or transmitting to or from this Website any material:
(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence or in breach of privacy;
(b) for which you have not obtained all necessary licences and/or approvals;
(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
(d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
16.4 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of the clauses of above.
17. Links to and from third party websites
17.1 Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.
18. Disclaimer
18.1 While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the Products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.
18.2 The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these Terms might have effect in relation to this Website.
19. Events Outside Our Control
19.1 We will not be liable or responsible for the failure to perform or delay in performance of any of our obligations under a Contract that is caused by an Event Outside Our Control (as defined below in clause 19.2).
19.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties (other than you or your affiliates), civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
19.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
(a) we will contact you as soon as reasonably possible to notify you; and
(b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
19.4 You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days (this is in addition to your right to cancel described in clause 7). To cancel please contact us in accordance with clause 7 above. If you decide to cancel, you will have to return any relevant Products you have already received and we will refund the price you have paid, including any delivery charges.
19.5 This also applies to Products sent direct from our manufacturers.
20. Our responsibility to you
20.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into the Contract.
20.2 By entering into this Contract, you acknowledge that we have no responsibility to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
20.3 Nothing in these Terms shall exclude or limit our responsibility for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) misrepresentation as to a fundamental matter; or
(d) any liability which cannot be excluded or limited under applicable law.
20.4 You agree to be responsible for all claims, liability, damage, losses and costs (including reasonable legal fees) arising out of any breach of these Terms by you, or our use of this Website, or the use by any other person using your registration details. This means that you will reimburse us, our officers, directors, employees and agents for claims, liability, damage, loses and costs caused in this way.
20.5 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase Products from our Website. The importation and exportation of certain Products to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of any Products that you purchase from us.
21. Installation
21.1 We suggest that you do not schedule the installation of any Product until you have received and checked your Product. We recommend that all installations are carried out by a professional with full regard to expert plumbing practices.
22. Governing law and jurisdiction
22.1 These Terms are governed by English law. This means a Contract for the purchase of Products through our Website and any dispute or claim arising out of or in connection with it will be governed by English law. If you want to bring a claim against us in the courts, the courts of England and Wales will be able to deal with any questions relating to these Terms but if you live in another country, you can bring a claim in the courts which are local to you.
22.2 We do not warrant that Products on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are ill
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Terms & Conditions
Terms and conditions apply. Please see Big Bathroom Shop site for full details. Terms & Conditions
These Terms and Conditions (Terms), along with our Privacy Policy and Cookies Policy (found within our Privacy Policy), provide information about us and the legal terms and conditions on which we sell goods and services (Products) on the www.bigbathroomshop.co.uk website (Website) to you. Any reference in these Terms to we or us refers to Limitless Digital Group Limited refers to Limitless Digital Group Limited trading as Big Bathroom Shop (www.bigbathroomshop.co.uk).
These Terms will apply to the use of this Website and any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before you use this Website. Your Contract will not under any circumstances be with any other party, including any party whose website may have directed you to our Website. By accessing this Website and/or placing an order, you agree to be bound by these Terms. Using this Website indicates that you accept these Terms regardless of whether or not you choose to register with us or order from us. If you do not accept these Terms, do not use this Website. These Terms, and any Contract between us, are only in the English language.
We recommend that you print a copy of these Terms or save them to your computer for future reference.
These Terms may be amended from time to time as set out in clause 6 below. Please check these Terms to ensure you understand the rights and obligations that will apply each time you wish to order Products. These Terms were most recently updated on 7th September 2018.
1. Information About Us
1.1 We are Limitless Digital Group Limited, trading as Big Bathroom Shop, a company registered in England and Wales. Our registered office is: Dawson Court, Billington Road [Industrial Estate], Burnley, Lancashire, BB11 5UB. Our company registration number is 03955231. Our VAT registration number is GB 248 1604 10.
1.2 Contacting Us
General
(a) If you wish to contact us for any reason, our contact details are as follows:
(i) Trading address: Big Bathroom Shop
Dawson Court,
Billington Road Industrial Estate,
Burnley,
Lancashire,
BB11 5UB
(II) Telephone Number: 0345 122 7569
(iii) Email Address: info@bigbathroomshop.co.uk
Cancellation
(b) To cancel a Contract in accordance with your legal right to do so please see the information in clause 7 below in relation to the options available to you.
How we may contact you
(c) If we need to contact you, or give you notice in writing, we will do so by telephone, email or by pre-paid post to the address you provide to us in your order. If you are emailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation notice by email or by post, then your cancellation is effective from the date you send the email or post the letter to us.
Communication between us
(d) Any references to "writing" or "written" in these Terms includes email.
2. Use of our Website
2.1 These Terms, together with our Privacy Policy, govern your use of the Website. Please take the time to read them both, as they include important terms which apply to you.
2.2 You will be able to access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register.
3. Registration
3.1 To register with the Website you must be over [18] years of age.
3.2 Each registration is for a single user only. We do not permit you to share your username and password with any other person nor with multiple users on a network.
3.3 Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.
3.4 We may suspend or cancel your registration immediately at our discretion or if you breach any of your obligations under these Terms.
4. How we use your personal data
4.1 We only use your personal data in accordance with our Privacy Policy. Please take the time to read our Privacy Policy, as it includes important terms which apply to you.
5. Ordering from us
5.1 When making an order through our Website, the webpages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each webpage of the order process.
5.2 You are deemed to place an order with us by ordering any of the Products which we sell by following the steps on our webpages and entering your payment details. We will then send you an email acknowledging that we have received your order, which details the Products you have ordered. However, please note that this does not mean that your order has been accepted by us. Our acceptance of your order will take place as described in clause 5.3 below.
5.3 Our acceptance of an order takes place when we send you an email confirming that the Products have been dispatched (Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation, even if your payment has been processed at an earlier stage, unless we have notified you that we do not accept your order or you have cancelled your order. However, in limited circumstances we may be unable to provide you with a Dispatch Confirmation. If we do not send you a Dispatch Confirmation, our acceptance of an order will take place when the Products are sent to you.
5.4 If we are unable to accept your order, for example because a Product is out of stock or no longer available or we cannot meet your requested delivery date or there was an error in price on our Website (as referred to in clause 11.4), we will inform you of this by telephone/email as soon as is reasonably practicable and we will not continue to process your order. If you have already paid for your order, we will refund you the full amount including any delivery costs charged as soon as is reasonably possible, unless clause 5.5 is applicable. For the avoidance of doubt, if there are two or more Products in your order and one or more of those Products is delivered, we will not refund the delivery charge. We will only refund the delivery charge if we are unable to accept your order as a whole and no Products are delivered to you at all.
5.5 If a Product that you have ordered is not available either at the point of ordering or in relation to orders placed and not yet delivered, we will contact you as soon as is reasonably possible to discuss sending you an alternative Product of a similar specification and quality. A suitable substitute Product will be selected based on several factors, including (but not limited to): style; price; material and availability – with a view to matching the original product as closely as possible. We reserve the right to substitute goods of a similar specification and quality. We will contact you directly to discuss suitability of any substitute Product before despatching to you and, if you wish, you may cancel your order. You may cancel either in respect of all the Products affected by these changes or just the Products you have yet to receive. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.
5.6 We may refuse to accept an order:
(a) where Products are not available;
(b) where we cannot obtain authorisation for your payment;
(c) if there has been a pricing or product description error;
(d) if we cannot meet your requested delivery date; or
(e) if you do not meet any eligibility criteria set out in these Terms.
6. Our right to make changes to these Terms
6.1 We may amend these Terms at any time by updating this webpage. Please look at the top of this webpage to see when these Terms were last updated.
6.2 Every time you place an order with us, the Terms on our Website, being those in force at the time of your order, will apply to the Contract between you and us.
6.3 If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.
7. Cooling off period and right of return/refund
Cooling off period
7.1 You have the right to cancel a Contract during the period set out below in clause 7.2. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Further advice about your legal right to cancel the Contract is available from your local Citizens' Advice Bureau or Trading Standards office.
7.2 Your right to cancel a Contract starts from the date the Contract between us is formed (see clause 5.3). You will have a limited period of time to cancel your Contract depending on what you have ordered and how it is delivered. 7.3 If you would like to cancel a Contract, you must let us know you have decided to cancel by:
(a) contact our Customer Services Department by telephone on 0345 122 7569 between the hours of 8:30am – 9:00pm on Monday to Thursday; 8:30am – 5:00pm if contacting us on Friday or between 8:30am – 5:00pm if cancelling on a Saturday.
(b) email us at info@bigbathroomshop.co.uk.
7.4 If you cancel your Contract within the cancellation periods set out in clause 7.2 above, we will:
(a) refund you the price you paid for the Products (excluding any applicable delivery charges). We are permitted by law to reduce your refund to reflect any reduction in the value of the goods caused by your use of the Products.
(b) refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer. For the avoidance of doubt, if there is more than one Product in your order and you only cancel part of that order we will not refund the delivery charge. We will only refund the delivery charge if you cancel your order as a whole and no Products are delivered to you at all or if you return all Products to us in accordance with clauses 7.10–7.17; and
(c) make any refunds due to you as soon as possible and in any event within the time periods indicated below:
(i) if you have received the Product and we have not offered to collect it from you: 14 days after the day on which we receive the Product back from you or, if earlier, 14 days after the day on which you provide us with evidence that you have sent the Product back to us. For information about how to return a Product to us see clauses 7.10-7.17 below; or
(ii) if you have not received the Product or you have received it and we have offered to collect it from you: 14 days after you inform us of your decision to cancel the Contract.
7.5 If a Product has already been delivered to you before you decide to cancel your Contract (which must be done in accordance with clauses 7.1–7.4 above), then you must return it to us or make it available for collection by us (in which case you will be charged the cost of recovering the Product) without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. If you do not return the Products or make them available for collection within 30 days of cancellation, you will be deemed to have accepted the Products, and will be charged for your order at the price set out on the Website when you initially ordered the Products.
Our right to cancel
7.6 We reserve the right to cancel any order at any time for the reasons set out in clause 5.6. If we do so we will issue you a full refund.
Returns and exchange
7.7 Please inspect all Products and notify us using one of the methods in clause 7.3 as soon as possible and in any event within 30 days of delivery if:
(a) the Products delivered to you are not as described;
(b) the quantity of Products delivered to you is different to the quantity ordered; and/or
(c) the Products are damaged when delivered to you.
7.8 Except if the Product is faulty or not as described, all Products must be returned to us in their original packaging. If they are not returned in their original packaging, we may reduce the amount refunded to you to reflect this.
7.9 Unless the Product is faulty or not as described (please see clause 7.7), you will be responsible for the cost of returning the Products to us.
7.10 In the event that you are returning Products that were damaged when delivered to you, we will arrange for a carrier to collect the Products from you and return them to us. In all other circumstances you shall be responsible for returning the Products to us (as described in clause 7.8).
7.11 If collection of an item is required, we will charge you the cost of collection. The cost of collection is calculated based on the product [size and weight] and the collection location. Currently, the maximum cost is £1,000 for collection of 20 radiators from the Outer Hebrides. For other products and locations, this may well be lower. You will be notified of the cost at the time of cancellation.
7.12 Subject to you contacting us in accordance with clauses 7.3 and 7.7 above, we will contact you by telephone/email to advise whether you have satisfied our cancellation terms and are eligible for a refund and, if necessary, provide further information detailing how to proceed with your return.
7.13 You can return Products to the following address:
Big Bathroom Shop Returns,
Dawson Court,
Billington Road Industrial Estate,
Burnley,
Lancashire,
BB11 5UB.
7.14 If you have returned the Product to us in accordance with this clause because it is faulty or does not match its description, we will refund the price of the Product in full, together with any applicable delivery charges, and any reasonable costs you have incurred in returning the Product to us. Please be aware you may be required to produce a photo of the damage and/or problem with a Product before we will refund any delivery charges.
7.15 We will refund you by the same method of payment that you used to place your order.
7.16 Because you are a consumer, we are under a legal duty to supply Products that are in conformity with this Contract. As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause 7 or anything else in these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
7.17 You are responsible for all Products returned to us (unless we have collected them from you) until the Products are delivered to the above address and we will not be responsible for the cost of the Products should they not be delivered to us. Therefore, we recommend that you return all Products using a delivery service which allows the Products to be tracked and/or a signature acknowledging receipt of the Products is to be obtained upon delivery.
8. Delivery
8.1 We will deliver orders within a maximum of 30 days after the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order). Occasionally our delivery to you may be affected by an Event Outside Our Control – please see clause 19 for further details of our responsibilities in such an event.
8.2 We will deliver the Products ordered by you to the address which you give for delivery when you make your order. You may specify a delivery address which is different from your billing address, if, for example, you would like us to deliver the Products directly to a friend, a relative, or to your place of work.
8.3 If you order Products which are available for delivery on different dates, we will hold all Products until all Products in your order can be delivered together. You may however choose to have all Products delivered as and when they are available but you will be charged for each delivery.
8.4 If any of the details you have given us in your delivery address are incorrect, we accept no liability for any items which have not been received.
8.5 If no one is available at the delivery address given to accept the delivery, the Products will either be stored at a depot near to your address until they can be re-delivered or you are able to collect them. In such an event you will be contacted by either us our one of our carriers to arrange a re-delivery or to pick the Products up from a depot. Please be aware that if you fail to rearrange delivery or pick up the Products and they are returned to us you may be subject to a charge. Should you then want the Products re-delivering, you will have to pay a re-delivery charge. Our Customer Services Department will contact you to inform you of any specific redelivery charges that may be payable.
8.6 Delivery of an order shall be completed when we deliver the Products to the delivery address provided in the order process or to any other location nominated by you. The risk and responsibility in the Products will sit with you from that time and we will not be responsible for their loss or destruction.
8.7 You own the Products once we have received payment in full (including all applicable delivery charges) and the delivery of the Products is completed in accordance with clause 8.6.
8.8 If Products are not delivered within 30 days of the order being received as set out in clause 8.1 above (unless such delivery is delayed by an Event Outside Our Control), then you may cancel your order straight away if any of the following apply:
(a) we have refused to deliver the Products;
(b) delivery within the delivery period was essential (taking into account all the relevant circumstances); or
(c) you told us before we accepted your order that delivery within the delivery period was essential.
8.9 If you do not wish to cancel your order straight away, or do not have the right to do so under clause 7, you can contact us to give us a new reasonable deadline for delivery. If we fail to meet this new deadline, which must be reasonable, you may cancel your order.
8.10 If you wish to cancel your order for late delivery under clause 8.8 or clause 8.9 above, you may cancel the order for some or all of the Products, unless splitting the Products would significantly reduce their value. If the Products have been delivered to you, you will have to return them to us or allow us to collect them (the cost of which we will pay). After you cancel your order we will refund any sums you have paid to us for the cancelled Products and their delivery.
8.11 Our normal working hours are Monday to Thursday 8:30am-9:00pm and 8:30am-5:00pm on Friday and we only dispatch orders during these timescales. All delivery and dispatch timescales quoted on the Website do not include weekends or public holidays.
9. Our liability in relation to delivery
9.1 Provided that we take the steps outlined in this clause, we will not be responsible for out of pocket expenses or other costs incurred due to failed or delayed deliveries where caused by an Event Outside Our Control (as defined below in clause 19.2).
9.2 We will tell you if there is a substantial risk of delay, and you may end the Contract and receive a refund for any Products you have paid for but not received.
10. Delivery charges
10.1 The price of a Product does not include delivery charges. Our delivery charges are as set out during the check-out process (before you confirm your order).
11. Price of Products
11.1 The price of the Products will be the price indicated on the order webpages when an order is placed. We will take all reasonable care to ensure that the price advised to you is correct. However, please see clause 11.4 for what happens in the event we discover an error in the price of any Products ordered.
11.2 All prices are quoted in pounds sterling (£) and include VAT (where applicable) at the current rates, unless stated otherwise. We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and include it in the total price.
11.3 Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out during the check-out process (before you confirm your order).
11.4 Our Website contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our Website may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will contact you to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.
12. Payment
12.1 We accept payments from all major credit and debit cards and PayPal.
12.2 We use full 128-bit encryption to minimise the possibility of unauthorised access or disclosure.
13. Discounts
13.1 If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level. Please note you can only use one discount code per order.
14. Intellectual Property
14.1 The content of this Website is protected by copyright, trade marks and other intellectual property rights. For the avoidance of doubt, no licence is granted to you in these Terms to use any of our trade marks.
14.2 You may retrieve and display the content of the Website on a computer screen, mobile device, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website without written permission from us.
14.3 Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these Terms, any use of extracts from this Website other than in accordance with clause 14.2 for any purpose is prohibited. If you breach any of these Terms, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.
14.4 No part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
14.5 Any rights not expressly granted in these Terms are reserved.
15. Functionality and availability of this Website
15.1 Although we aim to offer you the best service possible on our Website, we cannot guarantee that it will be fault free or at times unavailable. We will attempt to repair/restore access to the Website as soon as is reasonably possible. However, we will not be liable if for any reason this Website is unavailable at any time or for any period.
15.2 Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
15.3 In particular, we disclaim all liabilities in connection with the following:
(a) incompatibility with this Website with any of your equipment, software or telecommunications links;
(b) technical problems including errors or interruptions of this Website;
(c) unsuitability, unreliability or inaccuracy of this Website; and/or
(d) inadequacy of this Website to meet your requirements.
15.4 If a fault occurs whilst you are using the Website or you have any suggestions as to how we may improve it, please contact out Customer Services Department by telephoning them at 0344 417 2563.
16. Your material and conduct
16.1 Other than personal data, which is covered under the Privacy Policy, any material you transmit or post to this Website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.
16.2 We will not be responsible or liable to you for any loss of material uploaded or transmitted through our Website.
16.3 You are prohibited from posting or transmitting to or from this Website any material:
(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence or in breach of privacy;
(b) for which you have not obtained all necessary licences and/or approvals;
(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
(d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
16.4 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of the clauses of above.
17. Links to and from third party websites
17.1 Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.
18. Disclaimer
18.1 While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the Products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.
18.2 The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these Terms might have effect in relation to this Website.
19. Events Outside Our Control
19.1 We will not be liable or responsible for the failure to perform or delay in performance of any of our obligations under a Contract that is caused by an Event Outside Our Control (as defined below in clause 19.2).
19.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties (other than you or your affiliates), civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
19.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
(a) we will contact you as soon as reasonably possible to notify you; and
(b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
19.4 You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days (this is in addition to your right to cancel described in clause 7). To cancel please contact us in accordance with clause 7 above. If you decide to cancel, you will have to return any relevant Products you have already received and we will refund the price you have paid, including any delivery charges.
19.5 This also applies to Products sent direct from our manufacturers.
20. Our responsibility to you
20.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into the Contract.
20.2 By entering into this Contract, you acknowledge that we have no responsibility to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
20.3 Nothing in these Terms shall exclude or limit our responsibility for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) misrepresentation as to a fundamental matter; or
(d) any liability which cannot be excluded or limited under applicable law.
20.4 You agree to be responsible for all claims, liability, damage, losses and costs (including reasonable legal fees) arising out of any breach of these Terms by you, or our use of this Website, or the use by any other person using your registration details. This means that you will reimburse us, our officers, directors, employees and agents for claims, liability, damage, loses and costs caused in this way.
20.5 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase Products from our Website. The importation and exportation of certain Products to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of any Products that you purchase from us.
21. Installation
21.1 We suggest that you do not schedule the installation of any Product until you have received and checked your Product. We recommend that all installations are carried out by a professional with full regard to expert plumbing practices.
22. Governing law and jurisdiction
22.1 These Terms are governed by English law. This means a Contract for the purchase of Products through our Website and any dispute or claim arising out of or in connection with it will be governed by English law. If you want to bring a claim against us in the courts, the courts of England and Wales will be able to deal with any questions relating to these Terms but if you live in another country, you can bring a claim in the courts which are local to you.
22.2 We do not warrant that Products on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are ill
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Hughes – £15 off Products over £255
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Hughes – £15 off Products over £255

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£15 off Products over £255

Terms & Conditions
Terms and conditions apply. Please see Hughes site for full details. Terms and Conditions
General
The following terms and conditions apply to all orders which are processed by Hughes either online or by any other form of communication and form part of the contract between us. Please read them carefully and print a copy for future reference. Your use of this site indicates your acceptance of these terms and conditions. In the event of any queries, please contact us.
Prices
All prices include VAT. No contract is created until we have accepted your order. In the event a product is listed at an incorrect price due to a typographical error or error in pricing information received from our suppliers we will not process your order and will instead alert you immediately to the actual price of the goods. You will then have the option to proceed at this updated price. We will only process any such order with your explicit authority.
Delivery
At the checkout you will be invited to choose a delivery date that is convenient to you. In our aim to offer a fantastic shopping experience our website allows you to choose a convenient delivery date. In most cases our couriers will then send a text message/email the day before or on the morning of delivery with a time slot. Please be advised that although these dates and times are usually accurate they are not however guaranteed and we do not accept claims for any losses occurring consequential or otherwise. If the product that you have selected is a model we order direct from the manufacturer; you will be contacted directly by them to book in your delivery date, it will show delivery estimate 3-14 days in the checkout process.
We will keep you updated with the progress of your order if the item is on back order. Prices quoted are subject to stock availability. It is your responsibility to check your goods upon delivery for shortages or damage and to make a note of such on the carriers consignment note when you sign for the goods. Any shortage or damage must be reported within 48 hours of taking delivery. If this is not done we are unable to take the matter up with the delivery company.
If the delivery is not completed on the agreed date as a result of no one being available at the delivery address; a second delivery charge will be applied. If a connection service is selected; this is on a domestic appliance only, and is for connection to adjacent and available services. This service does not include hard wiring or testing. If a jubilee clip is required this will need to have been purchased prior to delivery as the crew do not carry these on them. If you have requested that the old product is to be removed for scrap and/or the new one to be installed; the old machine must be disconnected in advance of the delivery of the new appliance. If the old appliance is not disconnected we will not be able to remove the old product unless a payment is made for the delivery team to return. The cost for this will depend on your location and the size and weight of the product with prices starting from £50.
Additional security checks may be carried out before your delivery date to ensure our customers are protected from online fraud. You may, therefore, be contacted before your delivery so these checks can be carried out. We reserve the right to accept or decline your order for security reasons. Please note we are unable to deliver to freight forwarding addresses, if an order is placed we will contact you to advise your order cannot be accepted.
Please do not order Food /Frozen or otherwise to arrive the same day as your Purchase of a fridge/freezer or Freezer, the appliance will need to have period of time for gas inside the compressor to settle before its switched on, this can take 4+ hours, If this is not done it may cause damage to the internal working of your product. Once turned on it can take 24 hours before it reaches the correct temperature. We will take no responsibility for any food brought on the day, before this 24 hour period has passed.
Products
Product images, descriptions and specifications are shown for guidance only; for example cabinet/case colours may vary, television stands shown may differ from those supplied, remote control designs may vary during manufacturer’s production runs etc. Some products may require set-up and/or assembly. For example; TV’s, videos and hi-fi tuners may require manual tuning. TV stands and cabinets may need assembly. Washing machines need to have transit bolts removed.
Bulk Orders
We reserve the right to not accept Bulk Orders from the trade and individual consumers.
Payment
Payment will be taken at the time the order is placed. A contract between us is not formed until we have processed the transaction and started the dispatch process. We accept payment by most major credit and debit cards. If you experience any problems whilst making a payment please contact us for advice. We also accept payment by cheque and postal order. We use Equifax Cheque Services, a division of Equifax Plc to guarantee any cheque.
Guarantee
All products are supplied guaranteed for a minimum period of 12 months following the date of delivery. Products are sold for domestic use only.
Complaints
We hope that your purchase and service provided by Hughes has met or exceeded your expectations and that you’ll never need to complain to us, however we do understand that occasionally things do not go to plan and that problems can occur.
If your item was purchased online:
In the first instance please call us on 03712 313 113 and we will endeavour to resolve the matter quickly and to your satisfaction. Alternatively you can write to sales@hughes.co.uk uk with details of your complaint. The vast majority of problems can be resolved in this way.
If your purchase was in store:
Please contact the store and they will endeavour to resolve the matter quickly and to your satisfaction. Alternatively please write to, telephone or email the shop manager with details of your complaint. Contact details can be found at www.hughes.co.uk/storefinder and the vast majority of problems can be resolved in this way.
In both cases, if after contacting the manager you are still not happy with our response then please write to us at;
Customer Care
Hughes TV & Audio Limited Head Office
Mobbs Way
Oulton Broad
Lowestoft
Suffolk NR32 3AL
Or customercare@hughes.co.uk
Your complaint will be acknowledged within 2 working days and then allocated to either a senior manager or director to respond to you. A director will review complaints and issue the company’s final response in writing. Please see the link below to the European online dispute resolution provider: European ODR platform or Alternative Dispute Resolution scheme: www.small-claims-mediation.co.uk Sales & Service Working Hours Our normal office hours are 9am - 5.30pm Monday to Friday.
Right to Cancel
Your right to cancel an order for goods starts at the moment you place your order and ends 14 days from the day you receive your goods. This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to return the goods. You should receive a refund within 14 days of the goods being received back.
A deduction can be made if the value of the goods has been reduced as a result of the customer handling the goods more than was necessary. The extent to which a customer can handle the goods is the same as it would be if you were assessing them in a shop.
If Products are Faulty
1. If your item has a confirmed fault within 30 days of delivery, you will be able to return this as an exchange or for a full refund.
2. If a fault is found with your item after 30 days of being delivered (but within 6 months) we will repair or replace the item as requested (unless one option is disproportionate). If we are unable to repair or replace the item, a partial refund will be offered if you choose to keep the product or it can be returned for a full refund.
3. With faults found after 6 months that you can prove were present when delivered, Hughes will use the same guidelines in point 2 for processing your repair or replacement.
You can get advice regarding your legal rights from your local Citizens Advice Bureau or Trading Standards office. Nothing in these terms will affect your legal rights.
Refunding the cost of delivery
You are entitled to the basic delivery cost of getting the goods to you in the first place. If you opted for enhanced services such as express delivery, weekend delivery, installation or removal of a scrap appliance you will only receive the value of the original delivery cost.
Should you wish to cancel your order, any goods supplied must be returned to Hughes, Inspections Dept, 7-11 Howlett Way, Thetford, Norfolk, IP24 1HZ
Returns must be made at your own expense within 14 days of your notice to cancel, alternatively we can arrange to make a collection from you. Costs for collection services can be found on our Returns page.
We are unable to accept returns of unwanted gifts or non-faulty items if more than 14 days after the delivery date have passed. If your item is faulty please see the 'Service' section of our website. We are able to arrange insured collection if requested; please contact us for a price.
Christmas returns policies may differ and a separate returns information page will be available during this period.
Repairs
Hughes are authorised repair agents for a number of manufacturers. If we arrange to collect an item for repair it is your responsibility to ensure your item is packaged securely with enough packaging to protect your goods during transit. Please ensure your return is securely boxed and sealed wherever possible.
Please be aware that we cannot accept any returns that are not sufficiently packaged. Furthermore, we will not be liable for any damage caused in transit due to insufficient packaging, and, should this occur, the item will be returned back to the customer unrepaired.
Availability
Please make sure that you take into account the availability of your item when placing your order.
Availability Guideline
In Stock: The item is in stock and available for delivery
Temporarily Out of Stock: This item is currently not in stock but is available for ordering. We will contact you with an estimated delivery date once we have the information from our suppliers.
Coming Soon: The item is on order and is expected into our warehouse soon. We cannot accept pre-orders unless it is stated on the listing.
Gift Wrapping
A gift wrapping service is not available. We advise to place your order to an alternative delivery address to avoid disappointment.
Other
These terms and conditions are subject to change without notice and do not affect your statutory rights as a consumer.
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Terms & Conditions
Terms and conditions apply. Please see Bedworld site for full details. TERMS & CONDITIONS

Bedworld.net is a UK based company that operates from West Yorkshire, United Kingdom.
This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the goods (Goods) listed on our website www.bedworld.net (our site) to you. Please read these terms and conditions carefully before ordering any Goods from our site. You should understand that by ordering any of our Goods, you agree to be bound by these terms and conditions.
You should print a copy of these terms and conditions for future reference.
Please click on the button marked "I Accept" in our shopping cart if you accept them. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Goods from our site.

SERVICE AVAILABILITY
Our site is only intended for use by people resident in the United Kingdom. We currently do not accept orders from individuals outside those countries.
YOUR STATUS
By placing an order through our site, you warrant that:
You are legally capable of entering into binding contracts;
You are at least 18 years old; and
You are resident in the United Kingdom
HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy Goods.
If the Goods you have ordered are not available or discontinued, or if we are unable to deliver them to you within 60 days, we shall inform you of this. In this event, no Contract shall have been formed between you and us.
If we are unable to supply the Product and payment has already been made by the buyer, then the buyers account will be refunded or re-credited with the sum paid by the Buyer. The Seller will not be obliged to offer any compensation for disappointed suffered.
THIRD PARTY SELLERS
We may provide links on our site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking, that goods you purchase from third party sellers through our site, or from companies to whose website we have provided a link on our site, will be of satisfactory quality, and any such warranties are DISCLAIMED by us absolutely. This DISCLAIMER does not affect your statutory rights against the third party seller. We will notify you when a third party is involved in a transaction, and we may disclose your customer information related to that transaction to the third party seller.
CONSUMER RIGHTS
If you are contracting as a consumer, you may cancel a Contract at any time within seven working days, beginning on the day after you received the Goods. In this case, you will receive a full refund of the price paid for the Goods in accordance with our refunds policy (set out in Clause 10 below).
To cancel a Contract, you must inform us via email at info@bedworld.net. You must make the Goods available to us for collection and during this time keep the Goods in the same condition in which you received them. You may not use the Goods. You have a legal obligation to take reasonable care of the Goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
If a customer wishes to cancel after receiving goods, for reasons of change of mind, incorrect goods ordered, wrong size, wrong colour choice, do not fit for any reason, then there is a £79 collection fee and £39 re-delivery fee of correct item, any additional delivery charges paid are non refundable.
You will not have any right to cancel a Contract for the supply of any Goods that were made to your explicit specifications or which have been clearly personalised for your use.
If you have entered into an agreement under which fixed sum credit is granted by us (or by another person under an arrangement between that person and us) to fully or partly pay the Contract price ("Related Credit Agreement"), then your notice to cancel the Contract will also cancel the Related Credit Agreement.
Please be aware that images of our products on our website are for illustration purposes only. Any item that is not a bed or the specified product in the product description on the web page, or that appears in any photograph or illustration on the website will not form part of this contract. An example of such things are lamps, bed covers, pictures and in certain instances headboards on divan beds (unless previously mentioned in product description).
RISK AND TITLE
The Goods will be at your risk from the time of delivery pursuant to clause 9 and if you wrongfully fail to take delivery of the Goods, then risk of the Goods shall pass to you at the time we tendered delivery of the Goods.
Ownership of the Goods will only pass to you when we receive full payment of all sums due in respect of the Goods, including any delivery charges.
PRICE AND PAYMENT
The price of any Goods will be as quoted on our site from time to time, except in cases of obvious error.
These prices include VAT but exclude delivery costs, which will be added to the total amount due as set out in our Delivery Guide. Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation.
Our site contains a large number of Goods and it is always possible that, despite our best efforts, some of the Goods listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where correct price is less than our stated price; we will charge the lower amount when dispatching the Goods to you. If a correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Goods, or reject your order and notify you of such rejection.
We are under no obligation to provide the Goods to you at the incorrect (lower) price, even after we have sent you an Order Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a misprice.
Payment for all Goods must be by credit or debit card. We accept payment made with all major credit/debit cards, with the exception of American Express. Your credit or debit card will be charged at the time the order is made.
DELIVERY
For all our products, the delivery service is one man and can only be delivered to the doorstep. If you reside in an apartment or a block of flats, the delivery driver will only be able to deliver to the ground floor lobby of the building only.
If you live in Cornwall, Devon, Somerset, Aberdeen, Inverness or Dundee, your delivery may take up to 14 working days depending on the item you have purchased. Please contact us before placing your order to determine a lead time on your delivery.
Please note that postcodes AB, DD, IV, PA, KW, KY, FK, PH, TR and PL can not be guaranteed within two days when opted for express delivery service and may take up to four days.
The free express delivery service (applicable to orders over £500 is guaranteed within 4 working days.
We can only deliver to Maindland UK and we are unable to deliver to the Scotish Highlands or any other offshore islands.
Please be aware that our drivers are not insured to enter private premises and only deliver to the doorstep. If you require assistance with the moving of your item into your premises, you must arrange the assistance yourself.
Items Shipped Within 2-3, 4-6 and 7-10 Days - are all based upon working days Monday-Friday. You will be contacted within these days to organise a suitable delivery date.
All other delivery times - are based on approximate supplier lead times. Once the goods have been received and checked into our warehouse we will contact you to organise a suitable delivery date.
Delivery times- We aim to deliver all our items between the hours on 8am and 6pm, however our delivery drivers may arrive as early as 7am.
Unless otherwise agreed in writing by yourself and Bedworld, the delivery of the Goods will take place at the address you have specified in the order (if the Goods are to be delivered to another address other than the registered cardholder address, proof of address will be required).
Provided that we deliver the Goods to the address you have specified in the order (or any other address agreed by Bedworld) then the Goods will be deemed to have been delivered and we will not be liable to you for non-delivery of the Goods. We do not have to satisfy ourselves that the person who accepts delivery at the address you have provided is you (or is a person authorised by you to accept delivery of the Goods).
Any dates and times quoted for delivery of the Goods are approximate only. The Goods may be delivered to you in advance of any estimated delivery time, giving you reasonable notice.
Goods delivered by Bedworld or by a third party contracted to undertake delivery on our behalf are delivered only to the inside of your doorstep. If you request that Goods are taken inside your property, or request any assistance with moving or assembly of items, then we or any third party contractor shall not be held liable or responsible for any damage to carpets, fixtures, fittings or the structure of your accommodation (e.g. plasterwork, brickwork) that may f occur. It is at the customer's risk. Such an action is undertaken solely on your individual responsibility. Please note that any claims for damages arising from the above must be claimed with the buyers own insurance. Bedworld will not be held liable.
Please note that all the above deliveries are subject to good road/weather conditions. Bedworld cannot be held be held responsible for road closures, accidents and adverse weather conditions, that delay your delivery.
When a delivery date has been arranged with the customer and our delivery team arrive and the customer is not present to receive delivery, Bedworld reserves the right to charge the customer a minimum of £39 to cover the cost of the failed delivery.
Please note that if you request a call prior to delivery, this cannot be guaranteed. Our delivery times are outlined above.
Delivery without a signature - Please be aware that Bedworld and our contracted delivery teams require a signature at time of delivery. However, if you are unable to be present at time of delivery and you request the goods to be left with a neighbour or in a safe place, Bedworld will do so with the presence of a signed note from the customer stating to that effect. Upon delivery, the driver will take the note as proof of doing so. If goods are left at customers request and upon returning to the property find that the goods are not present, Bedworld will not be held reliable or responsible. This is undertaken at the risk of the customer.
Please note that many of our products/furniture are flat packed for home/self assembly. It is the responsibility of the customer to assemble the items or arrange for a competent third party to do so at their own expense.
Please be aware that Bedworld will not be liable to pay any form of compensation for late or failed deliveries. This also includes time taken off work to accept delivery or loss of income for rental properties.
If you are purchasing a replacement bed or mattress, Bedworld strongly recommend that you DO NOT dispose of your old items until delivery of the new goods has been made.
Please note: Colours may vary in shade as there are many shades of blues, blacks, pinks, browns and especially white.
Please ensure when purchasing an item from Bedworld, that if you require any information regarding sizes and dimensions, you ask before placing your order. If you wish to return any items that are delivered that do not fit your requirements, there will be a returns fee of £79 payable to cover delivery/collection and administration costs.
If you wish to cancel an order after the delivery has been missed, at the time of delivery by returning the goods with the delivery driver or whilst your item is out for delivery, a £40 cancelation fee will apply.
OUR REFUNDS/RETURNS POLICY
If you are asking for a refund because you have cancelled the Contract between us within the seven-day cooling-off period (see Clause 6 above) either by email or writing, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation and collect the Goods from your premises as soon as practicable. In this case, we will refund the price of the Goods in full, including the cost of delivery to you (if any). However, there is a charge of £79 per item this is to cover the cost of delivery and collection fee, prodiving the item is in the original packaging.
If the original packaging is not present a charge of 50% would be deducted from the refund (not including delivery charges), you may be required to return the goods at your own cost using your orwn courier if the original packaging is not present.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
Please research your product before buying from our site. No refunds or exchanges will be authorised if products are found cheaper after delivery has been accepted.
Unwanted goods/wrongly ordered:
Goods will be collected at a charge of £79 per item. If you require an exchange there will also be a redelivery charge of £39. Goods must be returned in the original packaging they arrived in, in order to be collected. Please note:
The items will not be collected if they are not safely or sufficiently packed.
Any mattresses received that are vacuum packed (rolled up), if you find that the mattress is not suitable, we would kindly ask for you to contact us and we will send you a mattress bag and to not to use it and re-wrap ready for collection or exchange.
All the firmness ratings advertised on our site for mattresses are given by us and are based on comparison of the different products we sell, if you wish to return an item due to it not meeting your firmness rating expectation a collection fee will be applicable of £79 per item.
Goods must be returned within 30 days of delivery.
Damaged or Faulty goods:
Damages must be reported within 24hrs - 48hrs of receipt of goods. In all cases goods must be repackaged sufficiently in order to collect or exchange. Please check all packages before signing "received in good condition". If any packages have any damage to them, please sign as "damaged" and refuse the delivery. If goods have been signed for and taken in and upon unpacking find that the goods are damaged the cost of the replacement part and redelivery fee of £39 will be payable by the customer.
If after unpacking an item you find the item is faulty or damaged we would require photographic evidence to prove this before we can proceed with a replacement/collection.
CUSTOMER CARE/AFTER SALES
Please note all after sales queries regarding any issues relating to damage/defects of items received, must be put in writing either by post or email.
If a product is damaged, in order to identify the damaged part correctly, we will request images of the damage and packaging in order to resolve the situation quickly and efficiently.
If it is deemed that the damage is due to misuse, we will not be deemed liable to replace/repair the damaged item.
Under no circumstances will any item be exchanged or returned if the product has been assembled, tampered with, modified, drilled or damaged through mis-use. Once the goods have been signed for you have accepted the goods in good condition and Bedworld will not be able to replace.
If you wish to return a mattress which has been slept on, Bedworld will not be able to take the mattress back due to health & hygene.
Misuse of bed frames with centre rails and support legs ? Please note that purchases of bed frames that have centre rails and support legs there must be a 5mm gap left between the support legs and the floor. Also, it is recommended that a non slip pad/castor cup is placed under each leg/foot if the bed frame is being placed on a wooden/laminate floor. This is to help prevent the legs from slipping and damaging the centre rail.
If moving a bed frame with support legs, you should lift the frame rather than drag it as the centre support rail and legs will collapse. This will be classed as misuse and no further action will be taken by Bedworld.
SIZES - Please note the following sizes - 3ft/090cm = Single, 4ft/120cm = Small Double, 4'6/135cm = Double, 5ft/150cm = King size (sometimes known as Queen Size), 6ft/180cm = Super king. Please be aware that sometimes King size may be labelled up as Queen size. This depends on where the product was manufactured. Please note that there is a tolerance of up to 60mm for length & width.
Special Sizes - Please note that any orders for special sizes or 6ft goods, we will require a special size order form to be signed and returned before any goods can be dispatched. We require this form to be signed to ensure that the customer has taken all measures to ensure the goods will fit in the property.
If upon delivery the goods you have ordered are unable to fit in your property or upstairs, unfortunately BEDWORLD CANNOT BE DEEMED LIABLE, and a cancellation/delivery fee of £79 will apply. Please ensure that measurements and precautions are taken prior to placing your order, to ensure that the product can be successfully delivered.
Please be advised that all dimensions stated on our site are approximates and may vary slightly.
Please note: All our ottoman divan bases do not close without a mattress on, they are designed to be usd with a mattress on and will only stay closed once a mattress is placed on top.
Please be advised that no monetary or cash refunds will be given after a 60 day period has elapsed from the day your goods were delivered. If for any reason you wish to return the goods for a refund after 60 days because they are damaged, become faulty or are no longer required, we will only be able to offer you store credit equal to the value of returned goods. Any store credit given by BedWorld must be used within 90 days and can be spent either online or at any of our national stores around the UK.
OUR LIABILITY
We warrant to you that Goods purchased from us through our site are of satisfactory quality and reasonably fit for the purpose for which Goods of the kind are commonly supplied.
Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Goods and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.
This does not include or limit in any way our liability:
For death or personal injury caused by our negligence;
Under section 2(3) of the Consumer Protection Act 1987;
For fraud or fraudulent misrepresentation; or
For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us (such as loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time) however arising and whether caused by tort (including negligence), breach of contract or otherwise.
WARRANTIES
We will endeavour to transfer to you the benefit of any manufacturer's warranty or guarantee given to us.
Subject to Clauses 13.3 and 13.4 below, we warrant that the Goods will correspond with their specification at the time of delivery and will be free from defects in quality, material workmanship and condition for a period of 12 months from delivery.
We shall not be liable for a breach of warranty as set out in Clause 13.2, unless
You give us written/email notice of the defect, or wrong goods delivered within 7 days of the time of delivery.
You may be asked to provide images of the defect/damaged goods.
We shall not be liable for a breach of the warranty in Clause 13.2
If you make any further use of such Goods after giving notice of the defect to us; or
If the defect arises as a result of fair wear and tear, wilful damage, negligence, misuse or your failure to follow our oral or written instructions as to the storage, assembly or use of the Goods; or
You alter or repair the Goods without our prior written consent.
If any of the Goods do not conform to the warranty, then within 30 days of collecting the defective Goods, we will at our option:
Repair or replace such Goods (or the defective part) free of charge; or
Refund the price of such Goods in accordance with clause 10.
SUSPENSION OF FUTURE DELIVERIES
We reserve the right to suspend future deliveries of Goods and cancel any Contracts with you and your right to possession of the Goods shall terminate immediately, if you:
Have a bankruptcy order made against you or make an arrangement or composition with your creditors;
Convene a meeting of creditors or enter into liquidation (whether voluntary or compulsory), except a solvent voluntary liquidation for the purposes only of reconstruction or amalgamation;
Have a receiver and / or administrator or administrative receiver appointed;
Pass a resolution of is served with a petition for the winding up of or for the granting of an administration order in respect of you;
Have proceedings issued against you in relation to your insolvency or potential insolvency;
Suffer or allow any execution to be levied on your property or obtained against you;
Fail to observe or perform any of your obligations under the Contract or any other contract between us and yourself;
Are unable to pay any debts within the meaning of section 123 of the Insolvency Act 1986;
Cease to trade; or Encumber or in any way charge any of the Goods.
If we assume that any transactions have been placed fraudulently.
WRITTEN COMMUNICATIONS
Applicable laws require that some of the information or communications we send to you should be in writing/email. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
NOTICES
All notices given by you to us must be given to Bedworld either by email or post. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in Clause 14 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or seven days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail that such e-mail was sent to the specified e-mail address of the addressee.
TRANSFER OF RIGHTS AND OBLIGATIONS
The Contract between you and us is binding on you and us and on our respective successors and assigns.
You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
EVENTS OUTSIDE OUR CONTROL
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control
(Force Majeure Event).
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
Strikes, lock-outs or other industrial action.
Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
Impossibility of the use of roads, railways, shipping, aircraft, motor transport or other means of public or private transport.
Impossibility of the use of public or private telecommunications networks.
The acts, decrees, legislation, regulations or restrictions of any government.
Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
WAIVER
If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
A waiver by us of any default shall not constitute a waiver of any subsequent default.
No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with Clause 14 above.
Divan bases without storage are slightly taller than bases without.
SEVERABILITY
If any of these terms and conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law
ENTIRE AGREEMENT
These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.
Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party's only remedy shall be for breach of contract as provided in these terms and conditions.
We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.
OUR RIGHT TO VARY THESE TERMS AND CONDITIONS
We have the right to revise and amend these terms and conditions from time to time.
You will be subject to the policies and terms and conditions in force at the time that you order Goods from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Order Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Goods).
GENERAL
We own the copyright in and operate this website. Any photographs displayed on our website have been reproduced by us with the permission of the copyright owner. You may not copy, reproduce, republish, upload, post, transmit or distribute any material from this website in any way without our express written permission. All trade marks, service marks and trade names are our property (or are used with the permission of the trademark owner). Infringement of any copyright or trademarks on this website may lead to legal action against the infringer.
PRIVACY AND SECURITY POLICY
We are registered as Data Controller in accordance with the terms of the Data Protection Act 1998.
You may visit this website and access the public information while remaining anonymous and not revealing any personal information.
We may record details of the domains from which users visit this site and analyse the data to assess trends, statistics and customer's needs. Information and data may be automatically collected through cookies. Users should familiarise themselves with the operation of cookies. Most browsers are initially set up to accept cookies. If you prefer you can set yours to refuse cookies. Read more about our cookie policy.
If you wish to make an online purchase from us, then you will be required to provide certain personal information as a prerequisite of being able to place an order. We will only ask you for as much information as we need to process your order and perform the Contract. That information will be:
Retained by us for as long as it is needed to perform the Contract; and
Kept secure in accordance with the requirements of the Data Protection Act 1998.
We shall not transfer any of your information outside of the European Economic Union.
You may contact us at any time for access to your information in order to ensure that the information is correct and up to date.
At the time of placing your Order you give your consent to us to contact you by electronic mail in relation to the supply of the Goods.
When placing an order you have the opportunity to specifically allow us to provide you with details of products which we consider to be of interest to you by ticking a corresponding box. If you do not give your consent, then we will not send you any such information. If at ant time you wish to withdraw your consent, you should notify us immediately in writing.
In accordance with our security policy, we will use all reasonable endeavours to ensure that:
Our ordering system is on a secure server and is encrypted to prevent any security breach;
Any information you send to us (personal information or credit card details) is kept secure and cannot be intercepted by a third party; and
Any equipment at our business address is kept secure to avoid any tampering or unauthorized use of your information.
LAW AND JURISDICTION
Contracts for the purchase of Goods through our site will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
PRIVACY POLICY
In deciding whether to accept your order we may use the information you have given to us, or we already hold about you, or which we receive from any enquiry we may make with SagePay, to confirm your identity. SagePay will check any details we disclose to them against any data bases (public or private) to which they have access and will keep a record of that check.
SagePay will also retain this information and may use it in the future to assist other companies with identity verification. This assists us to protect you and us from fraudulent transactions.
In summary We a
0
Hotpoint Clearance Store – 1 year full manufacturer’s guarantee
166

1 year full manufacturer's guarantee

Terms & Conditions
Terms and conditions apply. Please see Hotpoint Clearance Store site for full details. 1. INFORMATION ABOUT US
1.1 We are Whirlpool UK Appliances Limited, a company registered in England and
Wales under company number 106725 and have our registered office at Morley Way,
Peterborough, PE2 9JB. Our main trading address is Morley Way, Peterborough,
PE2 9JB. Our VAT number is GB 513936740.
1.2 To contact us, please see our Contact us page.
2. OUR PRODUCTS
2.1 The images of the Products on the Site are for illustrative purposes only. Although we
have made every effort to display the colours accurately, we cannot guarantee that
your computer's display of the colours accurately reflect the colour of the Products.
Your Products may vary slightly from those images.
2.2 All Products shown on the Site are subject to availability. Wherever possible, we list
availability information for Products on the Site.
2.3 We will inform you by e-mail within 28 days if the Product you have ordered is not
available and we will not process your order if made.
3. USE OF THE SITE
Your use of the Site is governed by the terms of website use which can be located on
the Site. Please take the time to read these, as they include important terms which
apply to you.
2
4. HOW WE USE YOUR PERSONAL INFORMATION
We only use your personal information in accordance with our Privacy Policy. Please
take the time to read this, as it includes important terms which apply to you.
5. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
5.1 You may only purchase Products and Services from the Site if you are at least 18
years old.
5.2 Our order process allows you to check and amend any errors before submitting your
order to us. Please take the time to read and check your order at each stage of the
order process.
5.3 After you place an order, you may receive an e-mail acknowledging that we have
received your order. However, please note that this does not mean that your order has
been accepted. Our acceptance of your order will take place as described in clause
5.4.
5.4 We will confirm our acceptance of your order by sending you an e-mail with
confirmation of the Contract (Confirmation Email). The Contract between us will
only be formed when we send you the Confirmation Email.
5.5 If we are unable to supply you with a Product and/or Service, for example because
that Product is not in stock, the Product and/or the Service is no longer available or
due to an administrative error on the Site, we will inform you and we will not process
your order. If you have already paid for the Products and Services, we will refund you
the full amount as soon as possible.
6. DELIVERY OF MDAS
6.1 Any delivery date communicated to you is an estimate. If we are unable to meet the
estimated delivery date, we will contact you as soon as possible with a revised
estimated delivery date.
6.2 Whilst we are able to advise of a delivery date, we regrettably cannot confirm a
precise delivery time. If am / pm deliveries are offered then these will generally take
place as follows:
am - between the hours of 07:30am and 13:00pm
pm - between the hours of 12:00pm and 18:00pm
Please note that in respect of some MDAs and Services we may not be able to
indicate whether deliveries will be made in the morning or the afternoon.
3
6.3 Delivery will be completed when we have delivered your MDA to the address you
gave us.
6.4 If we require a signature at the time of delivery, you or a person over the age of 18
authorised by you (Eligible Person) must be available to accept the delivery. If we
are unable to make the delivery on the agreed date because there is no Eligible Person
at home then we will leave a card confirming that we have attempted delivery. It will
then be your responsibility to contact us to arrange a new delivery date.
6.5 The delivery team will unpack your new MDA and position it in a suitable room of
your choice. We ask you to check your new MDA carefully for any visible damage,
and also check your home for any damage that may be caused during the delivery,
before you sign the delivery documentation. Any comment related to damage to the
MDA or to your home must be entered in the appropriate section of the delivery
documentation.
6.6 The MDA will be your responsibility from the completion of delivery.
6.7 You own the MDA once we have received payment in full, including all applicable
delivery charges.
6.8 We deliver to addresses in mainland England, Scotland, Wales and Northern Ireland
only.
7. DELIVERY OF SDAS AND SPARE PARTS
7.1 Your order will be fulfilled by the estimated delivery date set out in the Confirmation
Email, unless there is an Event Outside Our Control (see clause 15 below). If we are
unable to meet the estimated delivery date because of an Event Outside our Control,
we will contact you with a revised estimated delivery date.
7.2 Delivery will be completed when we deliver the Spare Parts and/or the SDAs to the
address you gave us.
7.3 If no Eligible Person is available at your address to take delivery, our chosen courier
will leave you a note to say that they had attempted to deliver the Spare Parts and/or
SDAs. The courier will attempt to re-deliver the Spare Parts and/or SDAs. For more
information on an unsuccessful delivery please contact the courier directly, if they are
unable to assist then please contact us using the information on the Contact us page
on the Site.
7.4 The Spare Parts and SDAs will be your responsibility from the completion of
delivery.
4
8. REMOVAL SERVICES FOR MDAS
8.1 We will remove your old appliance at the time of delivery of your new MDA, if you
requested this Service in your order.
8.2 We will only remove your old appliance if it is disconnected prior to delivery of your
new MDA.
9. CONNECTION SERVICES OF MDAS
9.1 We will connect your MDA if you requested this Service in your order.
9.2 Connection of MDAs will be carried out to existing services within one metre of the
MDA only (one and a half metre for Range Style Gas or Dual Fuel Cookers).
Included in the connection will be a test of the MDA.
9.3 We will be unable to connect your new MDA if:
a) the old appliance is not disconnected (excluding gas and electric cookers);
b) any electrical/gas/plumbing supplies fail the delivery team's testing or are
considered unsuitable;
c) any water supply cannot be isolated or is unsuitable;
d) any drainage/waste facilities are unsuitable;
e) mechanical adjustments are required to the MDA to overcome such things as
water pressure problems;
f) alterations to pipe work are needed to satisfy the requirements of MDAs with
waterproofing devices.
9.4 We will only disconnect existing appliances prior to a connection if in our judgement
the existing connection is sound and safe.
9.5 Please note that the Service provided by our delivery team is a connection, not an
installation. An installation occurs where: a) no services or fittings are currently
present; b) hard wiring is required; or c) any additional work such as plumbing is
necessary.
9.6 If you need an installation (which includes built-in Products), then please contact us
using the details on our Contact us page.
5
10. PRICE OF PRODUCTS OR SERVICES
10.1 The prices of the Products and Services will be as quoted on the Site from time to
time.
10.2 The price of a Product and Service includes VAT (where applicable) at the applicable
current rate chargeable in the UK for the time being. However, if the rate of VAT
changes between the date of your order and the date of delivery, we will adjust the
VAT you pay, unless you have already paid for the Products and Services in full
before the change in VAT takes effect.
10.3 The price of a MDA includes delivery charges.
10.4 The price of Spare Parts and SDAs does not include delivery charges.
10.5 We take all reasonable care to ensure that the prices of Products and Services are
correct at the time when the relevant information was entered onto the system.
However if we discover an error in the price of Product or Service you ordered:
(a) where the Products or Services correct price is less than the price stated on
the Site, we will charge the lower amount in the case of dispatching the
Products and providing the Services to you; and
(b) if the Products and Services correct price is higher than the price stated on
the Site, we will contact you as soon as possible to inform you of this error
and we will give you the option of continuing to purchase the Product and
Service at the correct price or cancelling your order. We will not process
your order until we have your instructions. If we are unable to contact you
using the contact details you provided during the order process, we will treat
the order as cancelled and notify you in writing.
11. HOW TO PAY
11.1 You can only pay for Products and Services using a debit card or credit card.
11.2 You will be directed to an external and secure site for the processing of your online
payment. This service is hosted by a third party who are fully accredited by Visa and
MasterCard. Their systems and security controls are based on current industry
standards and have several layers of technology in place to ensure the confidentiality
of your information. Your full card details will never be seen, stored or accessed by
us.
11.3 Payment for the Products and Services and all applicable charges (including delivery
charges) needs to be made in full prior to the delivery of the Products or providing the
Services.
6
12. SPARE PARTS SAFETY INFORMATION
12.1 Spare Part(s) should only be fitted by a suitable qualified or competent person in
accordance with the manufacturer’s instructions.
12.2 Ensure appliances are disconnected from the mains before performing any work on
them.
12.3 Perform any necessary earth looping continuity tests or insulation resistance tests
before reconnecting.
12.4 Gas appliance parts should only be fitted, tested and inspected by a Gas Safe
registered engineer.
13. OUR LIABILITY IF YOU ARE A CONSUMER
13.1 If you are a consumer and we fail to comply with these Terms, we are responsible for
loss or damage you suffer that is a foreseeable result of our breach of these Terms or
our negligence, but we are not responsible for any loss or damage that is not
foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our
breach or if it was contemplated by you and us at the time we entered into the
Contract.
13.2 We do not in any way exclude or limit our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) any breach of the terms implied by law which cannot be excluded or
restricted, including, but not limited to, your rights as a consumer as
detailed in our Returns Policy; and
(d) defective products under the Consumer Protection Act 1987.
13.3 Except as stated in the Contract and to the extent permitted by law, we exclude all
conditions, warranties or terms which might otherwise be implied by law.
13.4 Subject to clause 13.2, our total liability to you in respect of any loss arising under or
in connection with the Contract (howsoever arising) shall in no circumstances exceed
100% of the Products charges.
14. OUR LIABILITY IF YOU ARE A BUSINESS CUSTOMER
14.1 If you are a business customer, we only supply the Products for internal use by your
business, and you agree not to use the Products for any re-sale purposes. Subject to
clause 14.2, we have no liability to you arising under or in connection with the
Contract, for any: a) loss of profit, sales, business or revenues; b) loss of business
7
opportunity; c) business interruption; d) loss of anticipated savings; e) loss of
goodwill; or f) any indirect or unforeseeable loss.
14.2 We do not in any way exclude or limit our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation; and
(c) any breach of the terms implied by law which cannot be excluded or
restricted.
14.3 Except as stated in the Contract and to the extent permitted by law, we exclude all
conditions, warranties or terms which might otherwise be implied by law.
14.4 Subject to clause 14.2, our total liability to you in respect of any loss arising under or
in connection with the Contract (howsoever arising) shall in no circumstances exceed
100% of the Product charges.
15. EVENTS OUTSIDE OUR CONTROL
15.1 We will not be liable or responsible for any failure to perform, or delay in
performance of, any of our obligations under a Contract that is caused by an Event
Outside Our Control. An Event Outside Our Control is defined below in clause 1
15.2 An Event Outside Our Control means any act or event beyond our reasonable
control, including without limitation strikes, lock-outs or other industrial action by
third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist
attack, war (whether declared or not) or threat or preparation for war, fire, explosion,
storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of
public or private telecommunications networks or impossibility of the use of
railways, shipping, aircraft, motor transport or other means of public or private
transport.
15.3 If an Event Outside Our Control takes place that affects the performance of our
obligations under a Contract:
(a) we will contact you as soon as reasonably possible to notify you; and
(b) our obligations under a Contract will be suspended and the time for
performance of our obligations will be extended for the duration of the
Event Outside Our Control. Where the Event Outside Our Control affects
the provision of Services to you, we will arrange a new delivery date with
you after the Event Outside Our Control is over.
16. COMMUNICATIONS BETWEEN US
16.1 Contact information:
8
(a) To discuss any issues relating to cancellation of the Contract, refunds or any
faulty or damaged Products, then please refer to the Returns Policy for the
relevant contact details.
(b) If you wish to contact us in writing for any other reason, you can contact us
by email, post or by telephone. For further details please visit our Contact us
page.
16.2 If we have to contact you or give you notice in writing, we will do so by e-mail or by
pre-paid post to the address you provide to us in your order.
17. RIGHT TO CANCEL, REFUNDS AND DISCOUNT
17.1 Your rights to cancel the Contract and your rights to a refund or discount are detailed
in the Returns Policy.
18. OTHER IMPORTANT TERMS
18.1 We may transfer our rights and obligations under a Contract to another organisation,
but this will not affect your rights or our obligations under these Terms.
18.2 You may only transfer your rights or your obligations under these Terms to another
person if we agree in writing. However if you are a consumer and you have
purchased a Product as a gift, you may transfer the benefit of our Guarantee (as
detailed in our Returns Policy) to the recipient of the gift without needing to ask for
our consent.
18.3 This contract is between you and us. No other person shall have any rights to enforce
any of its terms. However, if you are a consumer, the recipient of your gift of any
Product will have the benefit of our Guarantee (as detailed in our Returns Policy), but
we and you will not need their consent to cancel or make any changes to these Terms.
18.4 Each of the paragraphs of these Terms operates separately. If any court or relevant
authority decides that any of them are unlawful or unenforceable, the remaining
paragraphs will remain in full force and effect.
18.5 If we fail to insist that you perform any of your obligations under these Terms, or if
we do not enforce our rights against you, or if we delay in doing so, that will not
mean that we have waived our rights against you and will not mean that you do not
have to comply with those obligations. If we do waive a default by you, we will only
do so in writing, and that will not mean that we will automatically waive any later
default by you.
18.6 If you are a consumer, please note that these Terms are governed by English law.
This means a Contract for the purchase of Products and Services through the Site and
any dispute or claim arising out of or in connection with it will be governed by
9
English law. You and we both agree that the courts of England and Wales will have
non-exclusive jurisdiction.
18.7 If you are a business customer, these Terms are governed by English law. This means
that a Contract, and any dispute or claim arising out of or in connection with it or its
subject matter or formation (including non-contractual disputes or claims), will be
governed by English law. We both agree to the exclusive jurisdiction of the courts of
England and Wales.
19. ALTERNATIVE DISPUTE RESOLUTION REGULATIONS 2015
19.1 If you make a complaint to us in relation to any Products or Services that we supply
and that complaint remains unresolved as between you and us after you have
exhausted our internal complaint process, we will write to you with the name and web
address of a certified ADR provider, who is listed on the Chartered Trading Standards
Institute website (http://www.tradingstandards.uk) and who is able to assist in
resolving disputes relating to our Products and Services.
19.2 When we provide you with the details of a certified ADR provider, we will confirm
to you whether we are willing to use ADR to resolve your complaint.
19.3 In accordance with EU Regulation 524/2013 on online dispute resolution for
consumer disputes, here is a link to the EU’s ODR platform:
http://ec.europa.eu/consumers/odr/. The company email address is
uk_ie_customercare@whirlpool.com.
20. MANUFACTURER’S GUARANTEE
20.1 Your purchase of a Product has the benefit of a manufacturer's guarantee
(Guarantee) as detailed in the Returns Policy.
0
For Arts Sake – 10% discount. Unlimited use.
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Terms & Conditions
Terms and conditions apply. Please see For Arts Sake site for full details
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For Arts Sake – Refer a friend and get cash
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Get 15% cash back. If you sign up and share your unique link with your friends and they make a purchase, they get 15% off and you get 15% of their purchase ...

Terms & Conditions
Terms and conditions apply. Please see For Arts Sake site for full details
0
Hughes – £30 off Products over £430
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Hughes – £30 off Products over £430

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Terms & Conditions
Terms and conditions apply. Please see Hughes site for full details. Terms and Conditions
General
The following terms and conditions apply to all orders which are processed by Hughes either online or by any other form of communication and form part of the contract between us. Please read them carefully and print a copy for future reference. Your use of this site indicates your acceptance of these terms and conditions. In the event of any queries, please contact us.
Prices
All prices include VAT. No contract is created until we have accepted your order. In the event a product is listed at an incorrect price due to a typographical error or error in pricing information received from our suppliers we will not process your order and will instead alert you immediately to the actual price of the goods. You will then have the option to proceed at this updated price. We will only process any such order with your explicit authority.
Delivery
At the checkout you will be invited to choose a delivery date that is convenient to you. In our aim to offer a fantastic shopping experience our website allows you to choose a convenient delivery date. In most cases our couriers will then send a text message/email the day before or on the morning of delivery with a time slot. Please be advised that although these dates and times are usually accurate they are not however guaranteed and we do not accept claims for any losses occurring consequential or otherwise. If the product that you have selected is a model we order direct from the manufacturer; you will be contacted directly by them to book in your delivery date, it will show delivery estimate 3-14 days in the checkout process.
We will keep you updated with the progress of your order if the item is on back order. Prices quoted are subject to stock availability. It is your responsibility to check your goods upon delivery for shortages or damage and to make a note of such on the carriers consignment note when you sign for the goods. Any shortage or damage must be reported within 48 hours of taking delivery. If this is not done we are unable to take the matter up with the delivery company.
If the delivery is not completed on the agreed date as a result of no one being available at the delivery address; a second delivery charge will be applied. If a connection service is selected; this is on a domestic appliance only, and is for connection to adjacent and available services. This service does not include hard wiring or testing. If a jubilee clip is required this will need to have been purchased prior to delivery as the crew do not carry these on them. If you have requested that the old product is to be removed for scrap and/or the new one to be installed; the old machine must be disconnected in advance of the delivery of the new appliance. If the old appliance is not disconnected we will not be able to remove the old product unless a payment is made for the delivery team to return. The cost for this will depend on your location and the size and weight of the product with prices starting from £50.
Additional security checks may be carried out before your delivery date to ensure our customers are protected from online fraud. You may, therefore, be contacted before your delivery so these checks can be carried out. We reserve the right to accept or decline your order for security reasons. Please note we are unable to deliver to freight forwarding addresses, if an order is placed we will contact you to advise your order cannot be accepted.
Please do not order Food /Frozen or otherwise to arrive the same day as your Purchase of a fridge/freezer or Freezer, the appliance will need to have period of time for gas inside the compressor to settle before its switched on, this can take 4+ hours, If this is not done it may cause damage to the internal working of your product. Once turned on it can take 24 hours before it reaches the correct temperature. We will take no responsibility for any food brought on the day, before this 24 hour period has passed.
Products
Product images, descriptions and specifications are shown for guidance only; for example cabinet/case colours may vary, television stands shown may differ from those supplied, remote control designs may vary during manufacturer’s production runs etc. Some products may require set-up and/or assembly. For example; TV’s, videos and hi-fi tuners may require manual tuning. TV stands and cabinets may need assembly. Washing machines need to have transit bolts removed.
Bulk Orders
We reserve the right to not accept Bulk Orders from the trade and individual consumers.
Payment
Payment will be taken at the time the order is placed. A contract between us is not formed until we have processed the transaction and started the dispatch process. We accept payment by most major credit and debit cards. If you experience any problems whilst making a payment please contact us for advice. We also accept payment by cheque and postal order. We use Equifax Cheque Services, a division of Equifax Plc to guarantee any cheque.
Guarantee
All products are supplied guaranteed for a minimum period of 12 months following the date of delivery. Products are sold for domestic use only.
Complaints
We hope that your purchase and service provided by Hughes has met or exceeded your expectations and that you’ll never need to complain to us, however we do understand that occasionally things do not go to plan and that problems can occur.
If your item was purchased online:
In the first instance please call us on 03712 313 113 and we will endeavour to resolve the matter quickly and to your satisfaction. Alternatively you can write to sales@hughes.co.uk uk with details of your complaint. The vast majority of problems can be resolved in this way.
If your purchase was in store:
Please contact the store and they will endeavour to resolve the matter quickly and to your satisfaction. Alternatively please write to, telephone or email the shop manager with details of your complaint. Contact details can be found at www.hughes.co.uk/storefinder and the vast majority of problems can be resolved in this way.
In both cases, if after contacting the manager you are still not happy with our response then please write to us at;
Customer Care
Hughes TV & Audio Limited Head Office
Mobbs Way
Oulton Broad
Lowestoft
Suffolk NR32 3AL
Or customercare@hughes.co.uk
Your complaint will be acknowledged within 2 working days and then allocated to either a senior manager or director to respond to you. A director will review complaints and issue the company’s final response in writing. Please see the link below to the European online dispute resolution provider: European ODR platform or Alternative Dispute Resolution scheme: www.small-claims-mediation.co.uk Sales & Service Working Hours Our normal office hours are 9am - 5.30pm Monday to Friday.
Right to Cancel
Your right to cancel an order for goods starts at the moment you place your order and ends 14 days from the day you receive your goods. This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to return the goods. You should receive a refund within 14 days of the goods being received back.
A deduction can be made if the value of the goods has been reduced as a result of the customer handling the goods more than was necessary. The extent to which a customer can handle the goods is the same as it would be if you were assessing them in a shop.
If Products are Faulty
1. If your item has a confirmed fault within 30 days of delivery, you will be able to return this as an exchange or for a full refund.
2. If a fault is found with your item after 30 days of being delivered (but within 6 months) we will repair or replace the item as requested (unless one option is disproportionate). If we are unable to repair or replace the item, a partial refund will be offered if you choose to keep the product or it can be returned for a full refund.
3. With faults found after 6 months that you can prove were present when delivered, Hughes will use the same guidelines in point 2 for processing your repair or replacement.
You can get advice regarding your legal rights from your local Citizens Advice Bureau or Trading Standards office. Nothing in these terms will affect your legal rights.
Refunding the cost of delivery
You are entitled to the basic delivery cost of getting the goods to you in the first place. If you opted for enhanced services such as express delivery, weekend delivery, installation or removal of a scrap appliance you will only receive the value of the original delivery cost.
Should you wish to cancel your order, any goods supplied must be returned to Hughes, Inspections Dept, 7-11 Howlett Way, Thetford, Norfolk, IP24 1HZ
Returns must be made at your own expense within 14 days of your notice to cancel, alternatively we can arrange to make a collection from you. Costs for collection services can be found on our Returns page.
We are unable to accept returns of unwanted gifts or non-faulty items if more than 14 days after the delivery date have passed. If your item is faulty please see the 'Service' section of our website. We are able to arrange insured collection if requested; please contact us for a price.
Christmas returns policies may differ and a separate returns information page will be available during this period.
Repairs
Hughes are authorised repair agents for a number of manufacturers. If we arrange to collect an item for repair it is your responsibility to ensure your item is packaged securely with enough packaging to protect your goods during transit. Please ensure your return is securely boxed and sealed wherever possible.
Please be aware that we cannot accept any returns that are not sufficiently packaged. Furthermore, we will not be liable for any damage caused in transit due to insufficient packaging, and, should this occur, the item will be returned back to the customer unrepaired.
Availability
Please make sure that you take into account the availability of your item when placing your order.
Availability Guideline
In Stock: The item is in stock and available for delivery
Temporarily Out of Stock: This item is currently not in stock but is available for ordering. We will contact you with an estimated delivery date once we have the information from our suppliers.
Coming Soon: The item is on order and is expected into our warehouse soon. We cannot accept pre-orders unless it is stated on the listing.
Gift Wrapping
A gift wrapping service is not available. We advise to place your order to an alternative delivery address to avoid disappointment.
Other
These terms and conditions are subject to change without notice and do not affect your statutory rights as a consumer.
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Terms & Conditions
Terms and conditions apply. Please see Big Bathroom Shop site for full details. Terms & Conditions
These Terms and Conditions (Terms), along with our Privacy Policy and Cookies Policy (found within our Privacy Policy), provide information about us and the legal terms and conditions on which we sell goods and services (Products) on the www.bigbathroomshop.co.uk website (Website) to you. Any reference in these Terms to we or us refers to Limitless Digital Group Limited refers to Limitless Digital Group Limited trading as Big Bathroom Shop (www.bigbathroomshop.co.uk).
These Terms will apply to the use of this Website and any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before you use this Website. Your Contract will not under any circumstances be with any other party, including any party whose website may have directed you to our Website. By accessing this Website and/or placing an order, you agree to be bound by these Terms. Using this Website indicates that you accept these Terms regardless of whether or not you choose to register with us or order from us. If you do not accept these Terms, do not use this Website. These Terms, and any Contract between us, are only in the English language.
We recommend that you print a copy of these Terms or save them to your computer for future reference.
These Terms may be amended from time to time as set out in clause 6 below. Please check these Terms to ensure you understand the rights and obligations that will apply each time you wish to order Products. These Terms were most recently updated on 7th September 2018.
1. Information About Us
1.1 We are Limitless Digital Group Limited, trading as Big Bathroom Shop, a company registered in England and Wales. Our registered office is: Dawson Court, Billington Road [Industrial Estate], Burnley, Lancashire, BB11 5UB. Our company registration number is 03955231. Our VAT registration number is GB 248 1604 10.
1.2 Contacting Us
General
(a) If you wish to contact us for any reason, our contact details are as follows:
(i) Trading address: Big Bathroom Shop
Dawson Court,
Billington Road Industrial Estate,
Burnley,
Lancashire,
BB11 5UB
(II) Telephone Number: 0345 122 7569
(iii) Email Address: info@bigbathroomshop.co.uk
Cancellation
(b) To cancel a Contract in accordance with your legal right to do so please see the information in clause 7 below in relation to the options available to you.
How we may contact you
(c) If we need to contact you, or give you notice in writing, we will do so by telephone, email or by pre-paid post to the address you provide to us in your order. If you are emailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation notice by email or by post, then your cancellation is effective from the date you send the email or post the letter to us.
Communication between us
(d) Any references to "writing" or "written" in these Terms includes email.
2. Use of our Website
2.1 These Terms, together with our Privacy Policy, govern your use of the Website. Please take the time to read them both, as they include important terms which apply to you.
2.2 You will be able to access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register.
3. Registration
3.1 To register with the Website you must be over [18] years of age.
3.2 Each registration is for a single user only. We do not permit you to share your username and password with any other person nor with multiple users on a network.
3.3 Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.
3.4 We may suspend or cancel your registration immediately at our discretion or if you breach any of your obligations under these Terms.
4. How we use your personal data
4.1 We only use your personal data in accordance with our Privacy Policy. Please take the time to read our Privacy Policy, as it includes important terms which apply to you.
5. Ordering from us
5.1 When making an order through our Website, the webpages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each webpage of the order process.
5.2 You are deemed to place an order with us by ordering any of the Products which we sell by following the steps on our webpages and entering your payment details. We will then send you an email acknowledging that we have received your order, which details the Products you have ordered. However, please note that this does not mean that your order has been accepted by us. Our acceptance of your order will take place as described in clause 5.3 below.
5.3 Our acceptance of an order takes place when we send you an email confirming that the Products have been dispatched (Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation, even if your payment has been processed at an earlier stage, unless we have notified you that we do not accept your order or you have cancelled your order. However, in limited circumstances we may be unable to provide you with a Dispatch Confirmation. If we do not send you a Dispatch Confirmation, our acceptance of an order will take place when the Products are sent to you.
5.4 If we are unable to accept your order, for example because a Product is out of stock or no longer available or we cannot meet your requested delivery date or there was an error in price on our Website (as referred to in clause 11.4), we will inform you of this by telephone/email as soon as is reasonably practicable and we will not continue to process your order. If you have already paid for your order, we will refund you the full amount including any delivery costs charged as soon as is reasonably possible, unless clause 5.5 is applicable. For the avoidance of doubt, if there are two or more Products in your order and one or more of those Products is delivered, we will not refund the delivery charge. We will only refund the delivery charge if we are unable to accept your order as a whole and no Products are delivered to you at all.
5.5 If a Product that you have ordered is not available either at the point of ordering or in relation to orders placed and not yet delivered, we will contact you as soon as is reasonably possible to discuss sending you an alternative Product of a similar specification and quality. A suitable substitute Product will be selected based on several factors, including (but not limited to): style; price; material and availability – with a view to matching the original product as closely as possible. We reserve the right to substitute goods of a similar specification and quality. We will contact you directly to discuss suitability of any substitute Product before despatching to you and, if you wish, you may cancel your order. You may cancel either in respect of all the Products affected by these changes or just the Products you have yet to receive. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.
5.6 We may refuse to accept an order:
(a) where Products are not available;
(b) where we cannot obtain authorisation for your payment;
(c) if there has been a pricing or product description error;
(d) if we cannot meet your requested delivery date; or
(e) if you do not meet any eligibility criteria set out in these Terms.
6. Our right to make changes to these Terms
6.1 We may amend these Terms at any time by updating this webpage. Please look at the top of this webpage to see when these Terms were last updated.
6.2 Every time you place an order with us, the Terms on our Website, being those in force at the time of your order, will apply to the Contract between you and us.
6.3 If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.
7. Cooling off period and right of return/refund
Cooling off period
7.1 You have the right to cancel a Contract during the period set out below in clause 7.2. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Further advice about your legal right to cancel the Contract is available from your local Citizens' Advice Bureau or Trading Standards office.
7.2 Your right to cancel a Contract starts from the date the Contract between us is formed (see clause 5.3). You will have a limited period of time to cancel your Contract depending on what you have ordered and how it is delivered. 7.3 If you would like to cancel a Contract, you must let us know you have decided to cancel by:
(a) contact our Customer Services Department by telephone on 0345 122 7569 between the hours of 8:30am – 9:00pm on Monday to Thursday; 8:30am – 5:00pm if contacting us on Friday or between 8:30am – 5:00pm if cancelling on a Saturday.
(b) email us at info@bigbathroomshop.co.uk.
7.4 If you cancel your Contract within the cancellation periods set out in clause 7.2 above, we will:
(a) refund you the price you paid for the Products (excluding any applicable delivery charges). We are permitted by law to reduce your refund to reflect any reduction in the value of the goods caused by your use of the Products.
(b) refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer. For the avoidance of doubt, if there is more than one Product in your order and you only cancel part of that order we will not refund the delivery charge. We will only refund the delivery charge if you cancel your order as a whole and no Products are delivered to you at all or if you return all Products to us in accordance with clauses 7.10–7.17; and
(c) make any refunds due to you as soon as possible and in any event within the time periods indicated below:
(i) if you have received the Product and we have not offered to collect it from you: 14 days after the day on which we receive the Product back from you or, if earlier, 14 days after the day on which you provide us with evidence that you have sent the Product back to us. For information about how to return a Product to us see clauses 7.10-7.17 below; or
(ii) if you have not received the Product or you have received it and we have offered to collect it from you: 14 days after you inform us of your decision to cancel the Contract.
7.5 If a Product has already been delivered to you before you decide to cancel your Contract (which must be done in accordance with clauses 7.1–7.4 above), then you must return it to us or make it available for collection by us (in which case you will be charged the cost of recovering the Product) without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. If you do not return the Products or make them available for collection within 30 days of cancellation, you will be deemed to have accepted the Products, and will be charged for your order at the price set out on the Website when you initially ordered the Products.
Our right to cancel
7.6 We reserve the right to cancel any order at any time for the reasons set out in clause 5.6. If we do so we will issue you a full refund.
Returns and exchange
7.7 Please inspect all Products and notify us using one of the methods in clause 7.3 as soon as possible and in any event within 30 days of delivery if:
(a) the Products delivered to you are not as described;
(b) the quantity of Products delivered to you is different to the quantity ordered; and/or
(c) the Products are damaged when delivered to you.
7.8 Except if the Product is faulty or not as described, all Products must be returned to us in their original packaging. If they are not returned in their original packaging, we may reduce the amount refunded to you to reflect this.
7.9 Unless the Product is faulty or not as described (please see clause 7.7), you will be responsible for the cost of returning the Products to us.
7.10 In the event that you are returning Products that were damaged when delivered to you, we will arrange for a carrier to collect the Products from you and return them to us. In all other circumstances you shall be responsible for returning the Products to us (as described in clause 7.8).
7.11 If collection of an item is required, we will charge you the cost of collection. The cost of collection is calculated based on the product [size and weight] and the collection location. Currently, the maximum cost is £1,000 for collection of 20 radiators from the Outer Hebrides. For other products and locations, this may well be lower. You will be notified of the cost at the time of cancellation.
7.12 Subject to you contacting us in accordance with clauses 7.3 and 7.7 above, we will contact you by telephone/email to advise whether you have satisfied our cancellation terms and are eligible for a refund and, if necessary, provide further information detailing how to proceed with your return.
7.13 You can return Products to the following address:
Big Bathroom Shop Returns,
Dawson Court,
Billington Road Industrial Estate,
Burnley,
Lancashire,
BB11 5UB.
7.14 If you have returned the Product to us in accordance with this clause because it is faulty or does not match its description, we will refund the price of the Product in full, together with any applicable delivery charges, and any reasonable costs you have incurred in returning the Product to us. Please be aware you may be required to produce a photo of the damage and/or problem with a Product before we will refund any delivery charges.
7.15 We will refund you by the same method of payment that you used to place your order.
7.16 Because you are a consumer, we are under a legal duty to supply Products that are in conformity with this Contract. As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause 7 or anything else in these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
7.17 You are responsible for all Products returned to us (unless we have collected them from you) until the Products are delivered to the above address and we will not be responsible for the cost of the Products should they not be delivered to us. Therefore, we recommend that you return all Products using a delivery service which allows the Products to be tracked and/or a signature acknowledging receipt of the Products is to be obtained upon delivery.
8. Delivery
8.1 We will deliver orders within a maximum of 30 days after the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order). Occasionally our delivery to you may be affected by an Event Outside Our Control – please see clause 19 for further details of our responsibilities in such an event.
8.2 We will deliver the Products ordered by you to the address which you give for delivery when you make your order. You may specify a delivery address which is different from your billing address, if, for example, you would like us to deliver the Products directly to a friend, a relative, or to your place of work.
8.3 If you order Products which are available for delivery on different dates, we will hold all Products until all Products in your order can be delivered together. You may however choose to have all Products delivered as and when they are available but you will be charged for each delivery.
8.4 If any of the details you have given us in your delivery address are incorrect, we accept no liability for any items which have not been received.
8.5 If no one is available at the delivery address given to accept the delivery, the Products will either be stored at a depot near to your address until they can be re-delivered or you are able to collect them. In such an event you will be contacted by either us our one of our carriers to arrange a re-delivery or to pick the Products up from a depot. Please be aware that if you fail to rearrange delivery or pick up the Products and they are returned to us you may be subject to a charge. Should you then want the Products re-delivering, you will have to pay a re-delivery charge. Our Customer Services Department will contact you to inform you of any specific redelivery charges that may be payable.
8.6 Delivery of an order shall be completed when we deliver the Products to the delivery address provided in the order process or to any other location nominated by you. The risk and responsibility in the Products will sit with you from that time and we will not be responsible for their loss or destruction.
8.7 You own the Products once we have received payment in full (including all applicable delivery charges) and the delivery of the Products is completed in accordance with clause 8.6.
8.8 If Products are not delivered within 30 days of the order being received as set out in clause 8.1 above (unless such delivery is delayed by an Event Outside Our Control), then you may cancel your order straight away if any of the following apply:
(a) we have refused to deliver the Products;
(b) delivery within the delivery period was essential (taking into account all the relevant circumstances); or
(c) you told us before we accepted your order that delivery within the delivery period was essential.
8.9 If you do not wish to cancel your order straight away, or do not have the right to do so under clause 7, you can contact us to give us a new reasonable deadline for delivery. If we fail to meet this new deadline, which must be reasonable, you may cancel your order.
8.10 If you wish to cancel your order for late delivery under clause 8.8 or clause 8.9 above, you may cancel the order for some or all of the Products, unless splitting the Products would significantly reduce their value. If the Products have been delivered to you, you will have to return them to us or allow us to collect them (the cost of which we will pay). After you cancel your order we will refund any sums you have paid to us for the cancelled Products and their delivery.
8.11 Our normal working hours are Monday to Thursday 8:30am-9:00pm and 8:30am-5:00pm on Friday and we only dispatch orders during these timescales. All delivery and dispatch timescales quoted on the Website do not include weekends or public holidays.
9. Our liability in relation to delivery
9.1 Provided that we take the steps outlined in this clause, we will not be responsible for out of pocket expenses or other costs incurred due to failed or delayed deliveries where caused by an Event Outside Our Control (as defined below in clause 19.2).
9.2 We will tell you if there is a substantial risk of delay, and you may end the Contract and receive a refund for any Products you have paid for but not received.
10. Delivery charges
10.1 The price of a Product does not include delivery charges. Our delivery charges are as set out during the check-out process (before you confirm your order).
11. Price of Products
11.1 The price of the Products will be the price indicated on the order webpages when an order is placed. We will take all reasonable care to ensure that the price advised to you is correct. However, please see clause 11.4 for what happens in the event we discover an error in the price of any Products ordered.
11.2 All prices are quoted in pounds sterling (£) and include VAT (where applicable) at the current rates, unless stated otherwise. We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and include it in the total price.
11.3 Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out during the check-out process (before you confirm your order).
11.4 Our Website contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our Website may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will contact you to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.
12. Payment
12.1 We accept payments from all major credit and debit cards and PayPal.
12.2 We use full 128-bit encryption to minimise the possibility of unauthorised access or disclosure.
13. Discounts
13.1 If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level. Please note you can only use one discount code per order.
14. Intellectual Property
14.1 The content of this Website is protected by copyright, trade marks and other intellectual property rights. For the avoidance of doubt, no licence is granted to you in these Terms to use any of our trade marks.
14.2 You may retrieve and display the content of the Website on a computer screen, mobile device, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website without written permission from us.
14.3 Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these Terms, any use of extracts from this Website other than in accordance with clause 14.2 for any purpose is prohibited. If you breach any of these Terms, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.
14.4 No part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
14.5 Any rights not expressly granted in these Terms are reserved.
15. Functionality and availability of this Website
15.1 Although we aim to offer you the best service possible on our Website, we cannot guarantee that it will be fault free or at times unavailable. We will attempt to repair/restore access to the Website as soon as is reasonably possible. However, we will not be liable if for any reason this Website is unavailable at any time or for any period.
15.2 Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
15.3 In particular, we disclaim all liabilities in connection with the following:
(a) incompatibility with this Website with any of your equipment, software or telecommunications links;
(b) technical problems including errors or interruptions of this Website;
(c) unsuitability, unreliability or inaccuracy of this Website; and/or
(d) inadequacy of this Website to meet your requirements.
15.4 If a fault occurs whilst you are using the Website or you have any suggestions as to how we may improve it, please contact out Customer Services Department by telephoning them at 0344 417 2563.
16. Your material and conduct
16.1 Other than personal data, which is covered under the Privacy Policy, any material you transmit or post to this Website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.
16.2 We will not be responsible or liable to you for any loss of material uploaded or transmitted through our Website.
16.3 You are prohibited from posting or transmitting to or from this Website any material:
(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence or in breach of privacy;
(b) for which you have not obtained all necessary licences and/or approvals;
(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
(d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
16.4 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of the clauses of above.
17. Links to and from third party websites
17.1 Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.
18. Disclaimer
18.1 While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the Products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.
18.2 The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these Terms might have effect in relation to this Website.
19. Events Outside Our Control
19.1 We will not be liable or responsible for the failure to perform or delay in performance of any of our obligations under a Contract that is caused by an Event Outside Our Control (as defined below in clause 19.2).
19.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties (other than you or your affiliates), civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
19.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
(a) we will contact you as soon as reasonably possible to notify you; and
(b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
19.4 You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days (this is in addition to your right to cancel described in clause 7). To cancel please contact us in accordance with clause 7 above. If you decide to cancel, you will have to return any relevant Products you have already received and we will refund the price you have paid, including any delivery charges.
19.5 This also applies to Products sent direct from our manufacturers.
20. Our responsibility to you
20.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into the Contract.
20.2 By entering into this Contract, you acknowledge that we have no responsibility to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
20.3 Nothing in these Terms shall exclude or limit our responsibility for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) misrepresentation as to a fundamental matter; or
(d) any liability which cannot be excluded or limited under applicable law.
20.4 You agree to be responsible for all claims, liability, damage, losses and costs (including reasonable legal fees) arising out of any breach of these Terms by you, or our use of this Website, or the use by any other person using your registration details. This means that you will reimburse us, our officers, directors, employees and agents for claims, liability, damage, loses and costs caused in this way.
20.5 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase Products from our Website. The importation and exportation of certain Products to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of any Products that you purchase from us.
21. Installation
21.1 We suggest that you do not schedule the installation of any Product until you have received and checked your Product. We recommend that all installations are carried out by a professional with full regard to expert plumbing practices.
22. Governing law and jurisdiction
22.1 These Terms are governed by English law. This means a Contract for the purchase of Products through our Website and any dispute or claim arising out of or in connection with it will be governed by English law. If you want to bring a claim against us in the courts, the courts of England and Wales will be able to deal with any questions relating to these Terms but if you live in another country, you can bring a claim in the courts which are local to you.
22.2 We do not warrant that Products on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are ill
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Terms & Conditions
Terms and conditions apply. Please see Big Bathroom Shop site for full details. Terms & Conditions
These Terms and Conditions (Terms), along with our Privacy Policy and Cookies Policy (found within our Privacy Policy), provide information about us and the legal terms and conditions on which we sell goods and services (Products) on the www.bigbathroomshop.co.uk website (Website) to you. Any reference in these Terms to we or us refers to Limitless Digital Group Limited refers to Limitless Digital Group Limited trading as Big Bathroom Shop (www.bigbathroomshop.co.uk).
These Terms will apply to the use of this Website and any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before you use this Website. Your Contract will not under any circumstances be with any other party, including any party whose website may have directed you to our Website. By accessing this Website and/or placing an order, you agree to be bound by these Terms. Using this Website indicates that you accept these Terms regardless of whether or not you choose to register with us or order from us. If you do not accept these Terms, do not use this Website. These Terms, and any Contract between us, are only in the English language.
We recommend that you print a copy of these Terms or save them to your computer for future reference.
These Terms may be amended from time to time as set out in clause 6 below. Please check these Terms to ensure you understand the rights and obligations that will apply each time you wish to order Products. These Terms were most recently updated on 7th September 2018.
1. Information About Us
1.1 We are Limitless Digital Group Limited, trading as Big Bathroom Shop, a company registered in England and Wales. Our registered office is: Dawson Court, Billington Road [Industrial Estate], Burnley, Lancashire, BB11 5UB. Our company registration number is 03955231. Our VAT registration number is GB 248 1604 10.
1.2 Contacting Us
General
(a) If you wish to contact us for any reason, our contact details are as follows:
(i) Trading address: Big Bathroom Shop
Dawson Court,
Billington Road Industrial Estate,
Burnley,
Lancashire,
BB11 5UB
(II) Telephone Number: 0345 122 7569
(iii) Email Address: info@bigbathroomshop.co.uk
Cancellation
(b) To cancel a Contract in accordance with your legal right to do so please see the information in clause 7 below in relation to the options available to you.
How we may contact you
(c) If we need to contact you, or give you notice in writing, we will do so by telephone, email or by pre-paid post to the address you provide to us in your order. If you are emailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation notice by email or by post, then your cancellation is effective from the date you send the email or post the letter to us.
Communication between us
(d) Any references to "writing" or "written" in these Terms includes email.
2. Use of our Website
2.1 These Terms, together with our Privacy Policy, govern your use of the Website. Please take the time to read them both, as they include important terms which apply to you.
2.2 You will be able to access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register.
3. Registration
3.1 To register with the Website you must be over [18] years of age.
3.2 Each registration is for a single user only. We do not permit you to share your username and password with any other person nor with multiple users on a network.
3.3 Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.
3.4 We may suspend or cancel your registration immediately at our discretion or if you breach any of your obligations under these Terms.
4. How we use your personal data
4.1 We only use your personal data in accordance with our Privacy Policy. Please take the time to read our Privacy Policy, as it includes important terms which apply to you.
5. Ordering from us
5.1 When making an order through our Website, the webpages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each webpage of the order process.
5.2 You are deemed to place an order with us by ordering any of the Products which we sell by following the steps on our webpages and entering your payment details. We will then send you an email acknowledging that we have received your order, which details the Products you have ordered. However, please note that this does not mean that your order has been accepted by us. Our acceptance of your order will take place as described in clause 5.3 below.
5.3 Our acceptance of an order takes place when we send you an email confirming that the Products have been dispatched (Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation, even if your payment has been processed at an earlier stage, unless we have notified you that we do not accept your order or you have cancelled your order. However, in limited circumstances we may be unable to provide you with a Dispatch Confirmation. If we do not send you a Dispatch Confirmation, our acceptance of an order will take place when the Products are sent to you.
5.4 If we are unable to accept your order, for example because a Product is out of stock or no longer available or we cannot meet your requested delivery date or there was an error in price on our Website (as referred to in clause 11.4), we will inform you of this by telephone/email as soon as is reasonably practicable and we will not continue to process your order. If you have already paid for your order, we will refund you the full amount including any delivery costs charged as soon as is reasonably possible, unless clause 5.5 is applicable. For the avoidance of doubt, if there are two or more Products in your order and one or more of those Products is delivered, we will not refund the delivery charge. We will only refund the delivery charge if we are unable to accept your order as a whole and no Products are delivered to you at all.
5.5 If a Product that you have ordered is not available either at the point of ordering or in relation to orders placed and not yet delivered, we will contact you as soon as is reasonably possible to discuss sending you an alternative Product of a similar specification and quality. A suitable substitute Product will be selected based on several factors, including (but not limited to): style; price; material and availability – with a view to matching the original product as closely as possible. We reserve the right to substitute goods of a similar specification and quality. We will contact you directly to discuss suitability of any substitute Product before despatching to you and, if you wish, you may cancel your order. You may cancel either in respect of all the Products affected by these changes or just the Products you have yet to receive. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.
5.6 We may refuse to accept an order:
(a) where Products are not available;
(b) where we cannot obtain authorisation for your payment;
(c) if there has been a pricing or product description error;
(d) if we cannot meet your requested delivery date; or
(e) if you do not meet any eligibility criteria set out in these Terms.
6. Our right to make changes to these Terms
6.1 We may amend these Terms at any time by updating this webpage. Please look at the top of this webpage to see when these Terms were last updated.
6.2 Every time you place an order with us, the Terms on our Website, being those in force at the time of your order, will apply to the Contract between you and us.
6.3 If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.
7. Cooling off period and right of return/refund
Cooling off period
7.1 You have the right to cancel a Contract during the period set out below in clause 7.2. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Further advice about your legal right to cancel the Contract is available from your local Citizens' Advice Bureau or Trading Standards office.
7.2 Your right to cancel a Contract starts from the date the Contract between us is formed (see clause 5.3). You will have a limited period of time to cancel your Contract depending on what you have ordered and how it is delivered. 7.3 If you would like to cancel a Contract, you must let us know you have decided to cancel by:
(a) contact our Customer Services Department by telephone on 0345 122 7569 between the hours of 8:30am – 9:00pm on Monday to Thursday; 8:30am – 5:00pm if contacting us on Friday or between 8:30am – 5:00pm if cancelling on a Saturday.
(b) email us at info@bigbathroomshop.co.uk.
7.4 If you cancel your Contract within the cancellation periods set out in clause 7.2 above, we will:
(a) refund you the price you paid for the Products (excluding any applicable delivery charges). We are permitted by law to reduce your refund to reflect any reduction in the value of the goods caused by your use of the Products.
(b) refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer. For the avoidance of doubt, if there is more than one Product in your order and you only cancel part of that order we will not refund the delivery charge. We will only refund the delivery charge if you cancel your order as a whole and no Products are delivered to you at all or if you return all Products to us in accordance with clauses 7.10–7.17; and
(c) make any refunds due to you as soon as possible and in any event within the time periods indicated below:
(i) if you have received the Product and we have not offered to collect it from you: 14 days after the day on which we receive the Product back from you or, if earlier, 14 days after the day on which you provide us with evidence that you have sent the Product back to us. For information about how to return a Product to us see clauses 7.10-7.17 below; or
(ii) if you have not received the Product or you have received it and we have offered to collect it from you: 14 days after you inform us of your decision to cancel the Contract.
7.5 If a Product has already been delivered to you before you decide to cancel your Contract (which must be done in accordance with clauses 7.1–7.4 above), then you must return it to us or make it available for collection by us (in which case you will be charged the cost of recovering the Product) without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. If you do not return the Products or make them available for collection within 30 days of cancellation, you will be deemed to have accepted the Products, and will be charged for your order at the price set out on the Website when you initially ordered the Products.
Our right to cancel
7.6 We reserve the right to cancel any order at any time for the reasons set out in clause 5.6. If we do so we will issue you a full refund.
Returns and exchange
7.7 Please inspect all Products and notify us using one of the methods in clause 7.3 as soon as possible and in any event within 30 days of delivery if:
(a) the Products delivered to you are not as described;
(b) the quantity of Products delivered to you is different to the quantity ordered; and/or
(c) the Products are damaged when delivered to you.
7.8 Except if the Product is faulty or not as described, all Products must be returned to us in their original packaging. If they are not returned in their original packaging, we may reduce the amount refunded to you to reflect this.
7.9 Unless the Product is faulty or not as described (please see clause 7.7), you will be responsible for the cost of returning the Products to us.
7.10 In the event that you are returning Products that were damaged when delivered to you, we will arrange for a carrier to collect the Products from you and return them to us. In all other circumstances you shall be responsible for returning the Products to us (as described in clause 7.8).
7.11 If collection of an item is required, we will charge you the cost of collection. The cost of collection is calculated based on the product [size and weight] and the collection location. Currently, the maximum cost is £1,000 for collection of 20 radiators from the Outer Hebrides. For other products and locations, this may well be lower. You will be notified of the cost at the time of cancellation.
7.12 Subject to you contacting us in accordance with clauses 7.3 and 7.7 above, we will contact you by telephone/email to advise whether you have satisfied our cancellation terms and are eligible for a refund and, if necessary, provide further information detailing how to proceed with your return.
7.13 You can return Products to the following address:
Big Bathroom Shop Returns,
Dawson Court,
Billington Road Industrial Estate,
Burnley,
Lancashire,
BB11 5UB.
7.14 If you have returned the Product to us in accordance with this clause because it is faulty or does not match its description, we will refund the price of the Product in full, together with any applicable delivery charges, and any reasonable costs you have incurred in returning the Product to us. Please be aware you may be required to produce a photo of the damage and/or problem with a Product before we will refund any delivery charges.
7.15 We will refund you by the same method of payment that you used to place your order.
7.16 Because you are a consumer, we are under a legal duty to supply Products that are in conformity with this Contract. As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause 7 or anything else in these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
7.17 You are responsible for all Products returned to us (unless we have collected them from you) until the Products are delivered to the above address and we will not be responsible for the cost of the Products should they not be delivered to us. Therefore, we recommend that you return all Products using a delivery service which allows the Products to be tracked and/or a signature acknowledging receipt of the Products is to be obtained upon delivery.
8. Delivery
8.1 We will deliver orders within a maximum of 30 days after the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order). Occasionally our delivery to you may be affected by an Event Outside Our Control – please see clause 19 for further details of our responsibilities in such an event.
8.2 We will deliver the Products ordered by you to the address which you give for delivery when you make your order. You may specify a delivery address which is different from your billing address, if, for example, you would like us to deliver the Products directly to a friend, a relative, or to your place of work.
8.3 If you order Products which are available for delivery on different dates, we will hold all Products until all Products in your order can be delivered together. You may however choose to have all Products delivered as and when they are available but you will be charged for each delivery.
8.4 If any of the details you have given us in your delivery address are incorrect, we accept no liability for any items which have not been received.
8.5 If no one is available at the delivery address given to accept the delivery, the Products will either be stored at a depot near to your address until they can be re-delivered or you are able to collect them. In such an event you will be contacted by either us our one of our carriers to arrange a re-delivery or to pick the Products up from a depot. Please be aware that if you fail to rearrange delivery or pick up the Products and they are returned to us you may be subject to a charge. Should you then want the Products re-delivering, you will have to pay a re-delivery charge. Our Customer Services Department will contact you to inform you of any specific redelivery charges that may be payable.
8.6 Delivery of an order shall be completed when we deliver the Products to the delivery address provided in the order process or to any other location nominated by you. The risk and responsibility in the Products will sit with you from that time and we will not be responsible for their loss or destruction.
8.7 You own the Products once we have received payment in full (including all applicable delivery charges) and the delivery of the Products is completed in accordance with clause 8.6.
8.8 If Products are not delivered within 30 days of the order being received as set out in clause 8.1 above (unless such delivery is delayed by an Event Outside Our Control), then you may cancel your order straight away if any of the following apply:
(a) we have refused to deliver the Products;
(b) delivery within the delivery period was essential (taking into account all the relevant circumstances); or
(c) you told us before we accepted your order that delivery within the delivery period was essential.
8.9 If you do not wish to cancel your order straight away, or do not have the right to do so under clause 7, you can contact us to give us a new reasonable deadline for delivery. If we fail to meet this new deadline, which must be reasonable, you may cancel your order.
8.10 If you wish to cancel your order for late delivery under clause 8.8 or clause 8.9 above, you may cancel the order for some or all of the Products, unless splitting the Products would significantly reduce their value. If the Products have been delivered to you, you will have to return them to us or allow us to collect them (the cost of which we will pay). After you cancel your order we will refund any sums you have paid to us for the cancelled Products and their delivery.
8.11 Our normal working hours are Monday to Thursday 8:30am-9:00pm and 8:30am-5:00pm on Friday and we only dispatch orders during these timescales. All delivery and dispatch timescales quoted on the Website do not include weekends or public holidays.
9. Our liability in relation to delivery
9.1 Provided that we take the steps outlined in this clause, we will not be responsible for out of pocket expenses or other costs incurred due to failed or delayed deliveries where caused by an Event Outside Our Control (as defined below in clause 19.2).
9.2 We will tell you if there is a substantial risk of delay, and you may end the Contract and receive a refund for any Products you have paid for but not received.
10. Delivery charges
10.1 The price of a Product does not include delivery charges. Our delivery charges are as set out during the check-out process (before you confirm your order).
11. Price of Products
11.1 The price of the Products will be the price indicated on the order webpages when an order is placed. We will take all reasonable care to ensure that the price advised to you is correct. However, please see clause 11.4 for what happens in the event we discover an error in the price of any Products ordered.
11.2 All prices are quoted in pounds sterling (£) and include VAT (where applicable) at the current rates, unless stated otherwise. We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and include it in the total price.
11.3 Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out during the check-out process (before you confirm your order).
11.4 Our Website contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our Website may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will contact you to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.
12. Payment
12.1 We accept payments from all major credit and debit cards and PayPal.
12.2 We use full 128-bit encryption to minimise the possibility of unauthorised access or disclosure.
13. Discounts
13.1 If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level. Please note you can only use one discount code per order.
14. Intellectual Property
14.1 The content of this Website is protected by copyright, trade marks and other intellectual property rights. For the avoidance of doubt, no licence is granted to you in these Terms to use any of our trade marks.
14.2 You may retrieve and display the content of the Website on a computer screen, mobile device, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website without written permission from us.
14.3 Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these Terms, any use of extracts from this Website other than in accordance with clause 14.2 for any purpose is prohibited. If you breach any of these Terms, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.
14.4 No part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
14.5 Any rights not expressly granted in these Terms are reserved.
15. Functionality and availability of this Website
15.1 Although we aim to offer you the best service possible on our Website, we cannot guarantee that it will be fault free or at times unavailable. We will attempt to repair/restore access to the Website as soon as is reasonably possible. However, we will not be liable if for any reason this Website is unavailable at any time or for any period.
15.2 Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
15.3 In particular, we disclaim all liabilities in connection with the following:
(a) incompatibility with this Website with any of your equipment, software or telecommunications links;
(b) technical problems including errors or interruptions of this Website;
(c) unsuitability, unreliability or inaccuracy of this Website; and/or
(d) inadequacy of this Website to meet your requirements.
15.4 If a fault occurs whilst you are using the Website or you have any suggestions as to how we may improve it, please contact out Customer Services Department by telephoning them at 0344 417 2563.
16. Your material and conduct
16.1 Other than personal data, which is covered under the Privacy Policy, any material you transmit or post to this Website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.
16.2 We will not be responsible or liable to you for any loss of material uploaded or transmitted through our Website.
16.3 You are prohibited from posting or transmitting to or from this Website any material:
(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence or in breach of privacy;
(b) for which you have not obtained all necessary licences and/or approvals;
(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
(d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
16.4 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of the clauses of above.
17. Links to and from third party websites
17.1 Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.
18. Disclaimer
18.1 While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the Products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.
18.2 The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these Terms might have effect in relation to this Website.
19. Events Outside Our Control
19.1 We will not be liable or responsible for the failure to perform or delay in performance of any of our obligations under a Contract that is caused by an Event Outside Our Control (as defined below in clause 19.2).
19.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties (other than you or your affiliates), civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
19.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
(a) we will contact you as soon as reasonably possible to notify you; and
(b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
19.4 You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days (this is in addition to your right to cancel described in clause 7). To cancel please contact us in accordance with clause 7 above. If you decide to cancel, you will have to return any relevant Products you have already received and we will refund the price you have paid, including any delivery charges.
19.5 This also applies to Products sent direct from our manufacturers.
20. Our responsibility to you
20.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into the Contract.
20.2 By entering into this Contract, you acknowledge that we have no responsibility to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
20.3 Nothing in these Terms shall exclude or limit our responsibility for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) misrepresentation as to a fundamental matter; or
(d) any liability which cannot be excluded or limited under applicable law.
20.4 You agree to be responsible for all claims, liability, damage, losses and costs (including reasonable legal fees) arising out of any breach of these Terms by you, or our use of this Website, or the use by any other person using your registration details. This means that you will reimburse us, our officers, directors, employees and agents for claims, liability, damage, loses and costs caused in this way.
20.5 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase Products from our Website. The importation and exportation of certain Products to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of any Products that you purchase from us.
21. Installation
21.1 We suggest that you do not schedule the installation of any Product until you have received and checked your Product. We recommend that all installations are carried out by a professional with full regard to expert plumbing practices.
22. Governing law and jurisdiction
22.1 These Terms are governed by English law. This means a Contract for the purchase of Products through our Website and any dispute or claim arising out of or in connection with it will be governed by English law. If you want to bring a claim against us in the courts, the courts of England and Wales will be able to deal with any questions relating to these Terms but if you live in another country, you can bring a claim in the courts which are local to you.
22.2 We do not warrant that Products on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are ill
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TK Maxx – Clearance – Up to 80% Less!
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TK Maxx – Clearance – Up to 80% Less!

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Clearance - Up to 80% Less!

Terms & Conditions
Terms and conditions apply. Please see TK Maxx site for full details. We always aim to ensure that all details, descriptions and prices appearing on this website are accurate, but from time to time errors may occur. While we try to accurately represent the colour of an item in our photography representation of the item may be affected by the settings of the computer on which it is viewed.
Where we have made an error in the price of an item on our site we reserve the right to withdraw this item from sale at this price and present it at the correct price. If you have placed an order at the incorrect price, we will inform you of the error and give you the opportunity to confirm your order at the correct price, or cancel the order.
All items sold are subject to availability and while every effort is made to fulfil your order, products turn over very quickly in our warehouse and on rare occasions the item you require may not be available although you have received a confirmation of your order. We will advise you by email if we have to cancel your order for this reason, and no payment will be taken.
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Hughes – £7 off Products over £120
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Hughes – £7 off Products over £120

View all offers, deals and voucher codes

£7 off Products over £120

Terms & Conditions
Terms and conditions apply. Please see Hughes site for full details. Terms and Conditions
General
The following terms and conditions apply to all orders which are processed by Hughes either online or by any other form of communication and form part of the contract between us. Please read them carefully and print a copy for future reference. Your use of this site indicates your acceptance of these terms and conditions. In the event of any queries, please contact us.
Prices
All prices include VAT. No contract is created until we have accepted your order. In the event a product is listed at an incorrect price due to a typographical error or error in pricing information received from our suppliers we will not process your order and will instead alert you immediately to the actual price of the goods. You will then have the option to proceed at this updated price. We will only process any such order with your explicit authority.
Delivery
At the checkout you will be invited to choose a delivery date that is convenient to you. In our aim to offer a fantastic shopping experience our website allows you to choose a convenient delivery date. In most cases our couriers will then send a text message/email the day before or on the morning of delivery with a time slot. Please be advised that although these dates and times are usually accurate they are not however guaranteed and we do not accept claims for any losses occurring consequential or otherwise. If the product that you have selected is a model we order direct from the manufacturer; you will be contacted directly by them to book in your delivery date, it will show delivery estimate 3-14 days in the checkout process.
We will keep you updated with the progress of your order if the item is on back order. Prices quoted are subject to stock availability. It is your responsibility to check your goods upon delivery for shortages or damage and to make a note of such on the carriers consignment note when you sign for the goods. Any shortage or damage must be reported within 48 hours of taking delivery. If this is not done we are unable to take the matter up with the delivery company.
If the delivery is not completed on the agreed date as a result of no one being available at the delivery address; a second delivery charge will be applied. If a connection service is selected; this is on a domestic appliance only, and is for connection to adjacent and available services. This service does not include hard wiring or testing. If a jubilee clip is required this will need to have been purchased prior to delivery as the crew do not carry these on them. If you have requested that the old product is to be removed for scrap and/or the new one to be installed; the old machine must be disconnected in advance of the delivery of the new appliance. If the old appliance is not disconnected we will not be able to remove the old product unless a payment is made for the delivery team to return. The cost for this will depend on your location and the size and weight of the product with prices starting from £50.
Additional security checks may be carried out before your delivery date to ensure our customers are protected from online fraud. You may, therefore, be contacted before your delivery so these checks can be carried out. We reserve the right to accept or decline your order for security reasons. Please note we are unable to deliver to freight forwarding addresses, if an order is placed we will contact you to advise your order cannot be accepted.
Please do not order Food /Frozen or otherwise to arrive the same day as your Purchase of a fridge/freezer or Freezer, the appliance will need to have period of time for gas inside the compressor to settle before its switched on, this can take 4+ hours, If this is not done it may cause damage to the internal working of your product. Once turned on it can take 24 hours before it reaches the correct temperature. We will take no responsibility for any food brought on the day, before this 24 hour period has passed.
Products
Product images, descriptions and specifications are shown for guidance only; for example cabinet/case colours may vary, television stands shown may differ from those supplied, remote control designs may vary during manufacturer’s production runs etc. Some products may require set-up and/or assembly. For example; TV’s, videos and hi-fi tuners may require manual tuning. TV stands and cabinets may need assembly. Washing machines need to have transit bolts removed.
Bulk Orders
We reserve the right to not accept Bulk Orders from the trade and individual consumers.
Payment
Payment will be taken at the time the order is placed. A contract between us is not formed until we have processed the transaction and started the dispatch process. We accept payment by most major credit and debit cards. If you experience any problems whilst making a payment please contact us for advice. We also accept payment by cheque and postal order. We use Equifax Cheque Services, a division of Equifax Plc to guarantee any cheque.
Guarantee
All products are supplied guaranteed for a minimum period of 12 months following the date of delivery. Products are sold for domestic use only.
Complaints
We hope that your purchase and service provided by Hughes has met or exceeded your expectations and that you’ll never need to complain to us, however we do understand that occasionally things do not go to plan and that problems can occur.
If your item was purchased online:
In the first instance please call us on 03712 313 113 and we will endeavour to resolve the matter quickly and to your satisfaction. Alternatively you can write to sales@hughes.co.uk uk with details of your complaint. The vast majority of problems can be resolved in this way.
If your purchase was in store:
Please contact the store and they will endeavour to resolve the matter quickly and to your satisfaction. Alternatively please write to, telephone or email the shop manager with details of your complaint. Contact details can be found at www.hughes.co.uk/storefinder and the vast majority of problems can be resolved in this way.
In both cases, if after contacting the manager you are still not happy with our response then please write to us at;
Customer Care
Hughes TV & Audio Limited Head Office
Mobbs Way
Oulton Broad
Lowestoft
Suffolk NR32 3AL
Or customercare@hughes.co.uk
Your complaint will be acknowledged within 2 working days and then allocated to either a senior manager or director to respond to you. A director will review complaints and issue the company’s final response in writing. Please see the link below to the European online dispute resolution provider: European ODR platform or Alternative Dispute Resolution scheme: www.small-claims-mediation.co.uk Sales & Service Working Hours Our normal office hours are 9am - 5.30pm Monday to Friday.
Right to Cancel
Your right to cancel an order for goods starts at the moment you place your order and ends 14 days from the day you receive your goods. This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to return the goods. You should receive a refund within 14 days of the goods being received back.
A deduction can be made if the value of the goods has been reduced as a result of the customer handling the goods more than was necessary. The extent to which a customer can handle the goods is the same as it would be if you were assessing them in a shop.
If Products are Faulty
1. If your item has a confirmed fault within 30 days of delivery, you will be able to return this as an exchange or for a full refund.
2. If a fault is found with your item after 30 days of being delivered (but within 6 months) we will repair or replace the item as requested (unless one option is disproportionate). If we are unable to repair or replace the item, a partial refund will be offered if you choose to keep the product or it can be returned for a full refund.
3. With faults found after 6 months that you can prove were present when delivered, Hughes will use the same guidelines in point 2 for processing your repair or replacement.
You can get advice regarding your legal rights from your local Citizens Advice Bureau or Trading Standards office. Nothing in these terms will affect your legal rights.
Refunding the cost of delivery
You are entitled to the basic delivery cost of getting the goods to you in the first place. If you opted for enhanced services such as express delivery, weekend delivery, installation or removal of a scrap appliance you will only receive the value of the original delivery cost.
Should you wish to cancel your order, any goods supplied must be returned to Hughes, Inspections Dept, 7-11 Howlett Way, Thetford, Norfolk, IP24 1HZ
Returns must be made at your own expense within 14 days of your notice to cancel, alternatively we can arrange to make a collection from you. Costs for collection services can be found on our Returns page.
We are unable to accept returns of unwanted gifts or non-faulty items if more than 14 days after the delivery date have passed. If your item is faulty please see the 'Service' section of our website. We are able to arrange insured collection if requested; please contact us for a price.
Christmas returns policies may differ and a separate returns information page will be available during this period.
Repairs
Hughes are authorised repair agents for a number of manufacturers. If we arrange to collect an item for repair it is your responsibility to ensure your item is packaged securely with enough packaging to protect your goods during transit. Please ensure your return is securely boxed and sealed wherever possible.
Please be aware that we cannot accept any returns that are not sufficiently packaged. Furthermore, we will not be liable for any damage caused in transit due to insufficient packaging, and, should this occur, the item will be returned back to the customer unrepaired.
Availability
Please make sure that you take into account the availability of your item when placing your order.
Availability Guideline
In Stock: The item is in stock and available for delivery
Temporarily Out of Stock: This item is currently not in stock but is available for ordering. We will contact you with an estimated delivery date once we have the information from our suppliers.
Coming Soon: The item is on order and is expected into our warehouse soon. We cannot accept pre-orders unless it is stated on the listing.
Gift Wrapping
A gift wrapping service is not available. We advise to place your order to an alternative delivery address to avoid disappointment.
Other
These terms and conditions are subject to change without notice and do not affect your statutory rights as a consumer.
0
Big Bathroom Shop – 5% Off All Crosswater Products
65

5% Off All Crosswater Products

Terms & Conditions
Terms and conditions apply. Please see Big Bathroom Shop site for full details. Terms & Conditions
These Terms and Conditions (Terms), along with our Privacy Policy and Cookies Policy (found within our Privacy Policy), provide information about us and the legal terms and conditions on which we sell goods and services (Products) on the www.bigbathroomshop.co.uk website (Website) to you. Any reference in these Terms to we or us refers to Limitless Digital Group Limited refers to Limitless Digital Group Limited trading as Big Bathroom Shop (www.bigbathroomshop.co.uk).
These Terms will apply to the use of this Website and any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before you use this Website. Your Contract will not under any circumstances be with any other party, including any party whose website may have directed you to our Website. By accessing this Website and/or placing an order, you agree to be bound by these Terms. Using this Website indicates that you accept these Terms regardless of whether or not you choose to register with us or order from us. If you do not accept these Terms, do not use this Website. These Terms, and any Contract between us, are only in the English language.
We recommend that you print a copy of these Terms or save them to your computer for future reference.
These Terms may be amended from time to time as set out in clause 6 below. Please check these Terms to ensure you understand the rights and obligations that will apply each time you wish to order Products. These Terms were most recently updated on 7th September 2018.
1. Information About Us
1.1 We are Limitless Digital Group Limited, trading as Big Bathroom Shop, a company registered in England and Wales. Our registered office is: Dawson Court, Billington Road [Industrial Estate], Burnley, Lancashire, BB11 5UB. Our company registration number is 03955231. Our VAT registration number is GB 248 1604 10.
1.2 Contacting Us
General
(a) If you wish to contact us for any reason, our contact details are as follows:
(i) Trading address: Big Bathroom Shop
Dawson Court,
Billington Road Industrial Estate,
Burnley,
Lancashire,
BB11 5UB
(II) Telephone Number: 0345 122 7569
(iii) Email Address: info@bigbathroomshop.co.uk
Cancellation
(b) To cancel a Contract in accordance with your legal right to do so please see the information in clause 7 below in relation to the options available to you.
How we may contact you
(c) If we need to contact you, or give you notice in writing, we will do so by telephone, email or by pre-paid post to the address you provide to us in your order. If you are emailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation notice by email or by post, then your cancellation is effective from the date you send the email or post the letter to us.
Communication between us
(d) Any references to "writing" or "written" in these Terms includes email.
2. Use of our Website
2.1 These Terms, together with our Privacy Policy, govern your use of the Website. Please take the time to read them both, as they include important terms which apply to you.
2.2 You will be able to access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register.
3. Registration
3.1 To register with the Website you must be over [18] years of age.
3.2 Each registration is for a single user only. We do not permit you to share your username and password with any other person nor with multiple users on a network.
3.3 Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.
3.4 We may suspend or cancel your registration immediately at our discretion or if you breach any of your obligations under these Terms.
4. How we use your personal data
4.1 We only use your personal data in accordance with our Privacy Policy. Please take the time to read our Privacy Policy, as it includes important terms which apply to you.
5. Ordering from us
5.1 When making an order through our Website, the webpages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each webpage of the order process.
5.2 You are deemed to place an order with us by ordering any of the Products which we sell by following the steps on our webpages and entering your payment details. We will then send you an email acknowledging that we have received your order, which details the Products you have ordered. However, please note that this does not mean that your order has been accepted by us. Our acceptance of your order will take place as described in clause 5.3 below.
5.3 Our acceptance of an order takes place when we send you an email confirming that the Products have been dispatched (Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation, even if your payment has been processed at an earlier stage, unless we have notified you that we do not accept your order or you have cancelled your order. However, in limited circumstances we may be unable to provide you with a Dispatch Confirmation. If we do not send you a Dispatch Confirmation, our acceptance of an order will take place when the Products are sent to you.
5.4 If we are unable to accept your order, for example because a Product is out of stock or no longer available or we cannot meet your requested delivery date or there was an error in price on our Website (as referred to in clause 11.4), we will inform you of this by telephone/email as soon as is reasonably practicable and we will not continue to process your order. If you have already paid for your order, we will refund you the full amount including any delivery costs charged as soon as is reasonably possible, unless clause 5.5 is applicable. For the avoidance of doubt, if there are two or more Products in your order and one or more of those Products is delivered, we will not refund the delivery charge. We will only refund the delivery charge if we are unable to accept your order as a whole and no Products are delivered to you at all.
5.5 If a Product that you have ordered is not available either at the point of ordering or in relation to orders placed and not yet delivered, we will contact you as soon as is reasonably possible to discuss sending you an alternative Product of a similar specification and quality. A suitable substitute Product will be selected based on several factors, including (but not limited to): style; price; material and availability – with a view to matching the original product as closely as possible. We reserve the right to substitute goods of a similar specification and quality. We will contact you directly to discuss suitability of any substitute Product before despatching to you and, if you wish, you may cancel your order. You may cancel either in respect of all the Products affected by these changes or just the Products you have yet to receive. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.
5.6 We may refuse to accept an order:
(a) where Products are not available;
(b) where we cannot obtain authorisation for your payment;
(c) if there has been a pricing or product description error;
(d) if we cannot meet your requested delivery date; or
(e) if you do not meet any eligibility criteria set out in these Terms.
6. Our right to make changes to these Terms
6.1 We may amend these Terms at any time by updating this webpage. Please look at the top of this webpage to see when these Terms were last updated.
6.2 Every time you place an order with us, the Terms on our Website, being those in force at the time of your order, will apply to the Contract between you and us.
6.3 If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.
7. Cooling off period and right of return/refund
Cooling off period
7.1 You have the right to cancel a Contract during the period set out below in clause 7.2. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Further advice about your legal right to cancel the Contract is available from your local Citizens' Advice Bureau or Trading Standards office.
7.2 Your right to cancel a Contract starts from the date the Contract between us is formed (see clause 5.3). You will have a limited period of time to cancel your Contract depending on what you have ordered and how it is delivered. 7.3 If you would like to cancel a Contract, you must let us know you have decided to cancel by:
(a) contact our Customer Services Department by telephone on 0345 122 7569 between the hours of 8:30am – 9:00pm on Monday to Thursday; 8:30am – 5:00pm if contacting us on Friday or between 8:30am – 5:00pm if cancelling on a Saturday.
(b) email us at info@bigbathroomshop.co.uk.
7.4 If you cancel your Contract within the cancellation periods set out in clause 7.2 above, we will:
(a) refund you the price you paid for the Products (excluding any applicable delivery charges). We are permitted by law to reduce your refund to reflect any reduction in the value of the goods caused by your use of the Products.
(b) refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer. For the avoidance of doubt, if there is more than one Product in your order and you only cancel part of that order we will not refund the delivery charge. We will only refund the delivery charge if you cancel your order as a whole and no Products are delivered to you at all or if you return all Products to us in accordance with clauses 7.10–7.17; and
(c) make any refunds due to you as soon as possible and in any event within the time periods indicated below:
(i) if you have received the Product and we have not offered to collect it from you: 14 days after the day on which we receive the Product back from you or, if earlier, 14 days after the day on which you provide us with evidence that you have sent the Product back to us. For information about how to return a Product to us see clauses 7.10-7.17 below; or
(ii) if you have not received the Product or you have received it and we have offered to collect it from you: 14 days after you inform us of your decision to cancel the Contract.
7.5 If a Product has already been delivered to you before you decide to cancel your Contract (which must be done in accordance with clauses 7.1–7.4 above), then you must return it to us or make it available for collection by us (in which case you will be charged the cost of recovering the Product) without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. If you do not return the Products or make them available for collection within 30 days of cancellation, you will be deemed to have accepted the Products, and will be charged for your order at the price set out on the Website when you initially ordered the Products.
Our right to cancel
7.6 We reserve the right to cancel any order at any time for the reasons set out in clause 5.6. If we do so we will issue you a full refund.
Returns and exchange
7.7 Please inspect all Products and notify us using one of the methods in clause 7.3 as soon as possible and in any event within 30 days of delivery if:
(a) the Products delivered to you are not as described;
(b) the quantity of Products delivered to you is different to the quantity ordered; and/or
(c) the Products are damaged when delivered to you.
7.8 Except if the Product is faulty or not as described, all Products must be returned to us in their original packaging. If they are not returned in their original packaging, we may reduce the amount refunded to you to reflect this.
7.9 Unless the Product is faulty or not as described (please see clause 7.7), you will be responsible for the cost of returning the Products to us.
7.10 In the event that you are returning Products that were damaged when delivered to you, we will arrange for a carrier to collect the Products from you and return them to us. In all other circumstances you shall be responsible for returning the Products to us (as described in clause 7.8).
7.11 If collection of an item is required, we will charge you the cost of collection. The cost of collection is calculated based on the product [size and weight] and the collection location. Currently, the maximum cost is £1,000 for collection of 20 radiators from the Outer Hebrides. For other products and locations, this may well be lower. You will be notified of the cost at the time of cancellation.
7.12 Subject to you contacting us in accordance with clauses 7.3 and 7.7 above, we will contact you by telephone/email to advise whether you have satisfied our cancellation terms and are eligible for a refund and, if necessary, provide further information detailing how to proceed with your return.
7.13 You can return Products to the following address:
Big Bathroom Shop Returns,
Dawson Court,
Billington Road Industrial Estate,
Burnley,
Lancashire,
BB11 5UB.
7.14 If you have returned the Product to us in accordance with this clause because it is faulty or does not match its description, we will refund the price of the Product in full, together with any applicable delivery charges, and any reasonable costs you have incurred in returning the Product to us. Please be aware you may be required to produce a photo of the damage and/or problem with a Product before we will refund any delivery charges.
7.15 We will refund you by the same method of payment that you used to place your order.
7.16 Because you are a consumer, we are under a legal duty to supply Products that are in conformity with this Contract. As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause 7 or anything else in these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
7.17 You are responsible for all Products returned to us (unless we have collected them from you) until the Products are delivered to the above address and we will not be responsible for the cost of the Products should they not be delivered to us. Therefore, we recommend that you return all Products using a delivery service which allows the Products to be tracked and/or a signature acknowledging receipt of the Products is to be obtained upon delivery.
8. Delivery
8.1 We will deliver orders within a maximum of 30 days after the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order). Occasionally our delivery to you may be affected by an Event Outside Our Control – please see clause 19 for further details of our responsibilities in such an event.
8.2 We will deliver the Products ordered by you to the address which you give for delivery when you make your order. You may specify a delivery address which is different from your billing address, if, for example, you would like us to deliver the Products directly to a friend, a relative, or to your place of work.
8.3 If you order Products which are available for delivery on different dates, we will hold all Products until all Products in your order can be delivered together. You may however choose to have all Products delivered as and when they are available but you will be charged for each delivery.
8.4 If any of the details you have given us in your delivery address are incorrect, we accept no liability for any items which have not been received.
8.5 If no one is available at the delivery address given to accept the delivery, the Products will either be stored at a depot near to your address until they can be re-delivered or you are able to collect them. In such an event you will be contacted by either us our one of our carriers to arrange a re-delivery or to pick the Products up from a depot. Please be aware that if you fail to rearrange delivery or pick up the Products and they are returned to us you may be subject to a charge. Should you then want the Products re-delivering, you will have to pay a re-delivery charge. Our Customer Services Department will contact you to inform you of any specific redelivery charges that may be payable.
8.6 Delivery of an order shall be completed when we deliver the Products to the delivery address provided in the order process or to any other location nominated by you. The risk and responsibility in the Products will sit with you from that time and we will not be responsible for their loss or destruction.
8.7 You own the Products once we have received payment in full (including all applicable delivery charges) and the delivery of the Products is completed in accordance with clause 8.6.
8.8 If Products are not delivered within 30 days of the order being received as set out in clause 8.1 above (unless such delivery is delayed by an Event Outside Our Control), then you may cancel your order straight away if any of the following apply:
(a) we have refused to deliver the Products;
(b) delivery within the delivery period was essential (taking into account all the relevant circumstances); or
(c) you told us before we accepted your order that delivery within the delivery period was essential.
8.9 If you do not wish to cancel your order straight away, or do not have the right to do so under clause 7, you can contact us to give us a new reasonable deadline for delivery. If we fail to meet this new deadline, which must be reasonable, you may cancel your order.
8.10 If you wish to cancel your order for late delivery under clause 8.8 or clause 8.9 above, you may cancel the order for some or all of the Products, unless splitting the Products would significantly reduce their value. If the Products have been delivered to you, you will have to return them to us or allow us to collect them (the cost of which we will pay). After you cancel your order we will refund any sums you have paid to us for the cancelled Products and their delivery.
8.11 Our normal working hours are Monday to Thursday 8:30am-9:00pm and 8:30am-5:00pm on Friday and we only dispatch orders during these timescales. All delivery and dispatch timescales quoted on the Website do not include weekends or public holidays.
9. Our liability in relation to delivery
9.1 Provided that we take the steps outlined in this clause, we will not be responsible for out of pocket expenses or other costs incurred due to failed or delayed deliveries where caused by an Event Outside Our Control (as defined below in clause 19.2).
9.2 We will tell you if there is a substantial risk of delay, and you may end the Contract and receive a refund for any Products you have paid for but not received.
10. Delivery charges
10.1 The price of a Product does not include delivery charges. Our delivery charges are as set out during the check-out process (before you confirm your order).
11. Price of Products
11.1 The price of the Products will be the price indicated on the order webpages when an order is placed. We will take all reasonable care to ensure that the price advised to you is correct. However, please see clause 11.4 for what happens in the event we discover an error in the price of any Products ordered.
11.2 All prices are quoted in pounds sterling (£) and include VAT (where applicable) at the current rates, unless stated otherwise. We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and include it in the total price.
11.3 Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out during the check-out process (before you confirm your order).
11.4 Our Website contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our Website may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will contact you to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.
12. Payment
12.1 We accept payments from all major credit and debit cards and PayPal.
12.2 We use full 128-bit encryption to minimise the possibility of unauthorised access or disclosure.
13. Discounts
13.1 If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level. Please note you can only use one discount code per order.
14. Intellectual Property
14.1 The content of this Website is protected by copyright, trade marks and other intellectual property rights. For the avoidance of doubt, no licence is granted to you in these Terms to use any of our trade marks.
14.2 You may retrieve and display the content of the Website on a computer screen, mobile device, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website without written permission from us.
14.3 Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these Terms, any use of extracts from this Website other than in accordance with clause 14.2 for any purpose is prohibited. If you breach any of these Terms, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.
14.4 No part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
14.5 Any rights not expressly granted in these Terms are reserved.
15. Functionality and availability of this Website
15.1 Although we aim to offer you the best service possible on our Website, we cannot guarantee that it will be fault free or at times unavailable. We will attempt to repair/restore access to the Website as soon as is reasonably possible. However, we will not be liable if for any reason this Website is unavailable at any time or for any period.
15.2 Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
15.3 In particular, we disclaim all liabilities in connection with the following:
(a) incompatibility with this Website with any of your equipment, software or telecommunications links;
(b) technical problems including errors or interruptions of this Website;
(c) unsuitability, unreliability or inaccuracy of this Website; and/or
(d) inadequacy of this Website to meet your requirements.
15.4 If a fault occurs whilst you are using the Website or you have any suggestions as to how we may improve it, please contact out Customer Services Department by telephoning them at 0344 417 2563.
16. Your material and conduct
16.1 Other than personal data, which is covered under the Privacy Policy, any material you transmit or post to this Website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.
16.2 We will not be responsible or liable to you for any loss of material uploaded or transmitted through our Website.
16.3 You are prohibited from posting or transmitting to or from this Website any material:
(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence or in breach of privacy;
(b) for which you have not obtained all necessary licences and/or approvals;
(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
(d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
16.4 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of the clauses of above.
17. Links to and from third party websites
17.1 Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.
18. Disclaimer
18.1 While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the Products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.
18.2 The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these Terms might have effect in relation to this Website.
19. Events Outside Our Control
19.1 We will not be liable or responsible for the failure to perform or delay in performance of any of our obligations under a Contract that is caused by an Event Outside Our Control (as defined below in clause 19.2).
19.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties (other than you or your affiliates), civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
19.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
(a) we will contact you as soon as reasonably possible to notify you; and
(b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
19.4 You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days (this is in addition to your right to cancel described in clause 7). To cancel please contact us in accordance with clause 7 above. If you decide to cancel, you will have to return any relevant Products you have already received and we will refund the price you have paid, including any delivery charges.
19.5 This also applies to Products sent direct from our manufacturers.
20. Our responsibility to you
20.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into the Contract.
20.2 By entering into this Contract, you acknowledge that we have no responsibility to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
20.3 Nothing in these Terms shall exclude or limit our responsibility for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) misrepresentation as to a fundamental matter; or
(d) any liability which cannot be excluded or limited under applicable law.
20.4 You agree to be responsible for all claims, liability, damage, losses and costs (including reasonable legal fees) arising out of any breach of these Terms by you, or our use of this Website, or the use by any other person using your registration details. This means that you will reimburse us, our officers, directors, employees and agents for claims, liability, damage, loses and costs caused in this way.
20.5 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase Products from our Website. The importation and exportation of certain Products to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of any Products that you purchase from us.
21. Installation
21.1 We suggest that you do not schedule the installation of any Product until you have received and checked your Product. We recommend that all installations are carried out by a professional with full regard to expert plumbing practices.
22. Governing law and jurisdiction
22.1 These Terms are governed by English law. This means a Contract for the purchase of Products through our Website and any dispute or claim arising out of or in connection with it will be governed by English law. If you want to bring a claim against us in the courts, the courts of England and Wales will be able to deal with any questions relating to these Terms but if you live in another country, you can bring a claim in the courts which are local to you.
22.2 We do not warrant that Products on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are ill
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Bedworld – Free Delivery on all orders
6

Bedworld – Free Delivery on all orders

View all offers, deals and voucher codes

Free Delivery on all orders

Terms & Conditions
Terms and conditions apply. Please see Bedworld site for full details. TERMS & CONDITIONS

Bedworld.net is a UK based company that operates from West Yorkshire, United Kingdom.
This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the goods (Goods) listed on our website www.bedworld.net (our site) to you. Please read these terms and conditions carefully before ordering any Goods from our site. You should understand that by ordering any of our Goods, you agree to be bound by these terms and conditions.
You should print a copy of these terms and conditions for future reference.
Please click on the button marked "I Accept" in our shopping cart if you accept them. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Goods from our site.

SERVICE AVAILABILITY
Our site is only intended for use by people resident in the United Kingdom. We currently do not accept orders from individuals outside those countries.
YOUR STATUS
By placing an order through our site, you warrant that:
You are legally capable of entering into binding contracts;
You are at least 18 years old; and
You are resident in the United Kingdom
HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy Goods.
If the Goods you have ordered are not available or discontinued, or if we are unable to deliver them to you within 60 days, we shall inform you of this. In this event, no Contract shall have been formed between you and us.
If we are unable to supply the Product and payment has already been made by the buyer, then the buyers account will be refunded or re-credited with the sum paid by the Buyer. The Seller will not be obliged to offer any compensation for disappointed suffered.
THIRD PARTY SELLERS
We may provide links on our site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking, that goods you purchase from third party sellers through our site, or from companies to whose website we have provided a link on our site, will be of satisfactory quality, and any such warranties are DISCLAIMED by us absolutely. This DISCLAIMER does not affect your statutory rights against the third party seller. We will notify you when a third party is involved in a transaction, and we may disclose your customer information related to that transaction to the third party seller.
CONSUMER RIGHTS
If you are contracting as a consumer, you may cancel a Contract at any time within seven working days, beginning on the day after you received the Goods. In this case, you will receive a full refund of the price paid for the Goods in accordance with our refunds policy (set out in Clause 10 below).
To cancel a Contract, you must inform us via email at info@bedworld.net. You must make the Goods available to us for collection and during this time keep the Goods in the same condition in which you received them. You may not use the Goods. You have a legal obligation to take reasonable care of the Goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
If a customer wishes to cancel after receiving goods, for reasons of change of mind, incorrect goods ordered, wrong size, wrong colour choice, do not fit for any reason, then there is a £79 collection fee and £39 re-delivery fee of correct item, any additional delivery charges paid are non refundable.
You will not have any right to cancel a Contract for the supply of any Goods that were made to your explicit specifications or which have been clearly personalised for your use.
If you have entered into an agreement under which fixed sum credit is granted by us (or by another person under an arrangement between that person and us) to fully or partly pay the Contract price ("Related Credit Agreement"), then your notice to cancel the Contract will also cancel the Related Credit Agreement.
Please be aware that images of our products on our website are for illustration purposes only. Any item that is not a bed or the specified product in the product description on the web page, or that appears in any photograph or illustration on the website will not form part of this contract. An example of such things are lamps, bed covers, pictures and in certain instances headboards on divan beds (unless previously mentioned in product description).
RISK AND TITLE
The Goods will be at your risk from the time of delivery pursuant to clause 9 and if you wrongfully fail to take delivery of the Goods, then risk of the Goods shall pass to you at the time we tendered delivery of the Goods.
Ownership of the Goods will only pass to you when we receive full payment of all sums due in respect of the Goods, including any delivery charges.
PRICE AND PAYMENT
The price of any Goods will be as quoted on our site from time to time, except in cases of obvious error.
These prices include VAT but exclude delivery costs, which will be added to the total amount due as set out in our Delivery Guide. Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation.
Our site contains a large number of Goods and it is always possible that, despite our best efforts, some of the Goods listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where correct price is less than our stated price; we will charge the lower amount when dispatching the Goods to you. If a correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Goods, or reject your order and notify you of such rejection.
We are under no obligation to provide the Goods to you at the incorrect (lower) price, even after we have sent you an Order Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a misprice.
Payment for all Goods must be by credit or debit card. We accept payment made with all major credit/debit cards, with the exception of American Express. Your credit or debit card will be charged at the time the order is made.
DELIVERY
For all our products, the delivery service is one man and can only be delivered to the doorstep. If you reside in an apartment or a block of flats, the delivery driver will only be able to deliver to the ground floor lobby of the building only.
If you live in Cornwall, Devon, Somerset, Aberdeen, Inverness or Dundee, your delivery may take up to 14 working days depending on the item you have purchased. Please contact us before placing your order to determine a lead time on your delivery.
Please note that postcodes AB, DD, IV, PA, KW, KY, FK, PH, TR and PL can not be guaranteed within two days when opted for express delivery service and may take up to four days.
The free express delivery service (applicable to orders over £500 is guaranteed within 4 working days.
We can only deliver to Maindland UK and we are unable to deliver to the Scotish Highlands or any other offshore islands.
Please be aware that our drivers are not insured to enter private premises and only deliver to the doorstep. If you require assistance with the moving of your item into your premises, you must arrange the assistance yourself.
Items Shipped Within 2-3, 4-6 and 7-10 Days - are all based upon working days Monday-Friday. You will be contacted within these days to organise a suitable delivery date.
All other delivery times - are based on approximate supplier lead times. Once the goods have been received and checked into our warehouse we will contact you to organise a suitable delivery date.
Delivery times- We aim to deliver all our items between the hours on 8am and 6pm, however our delivery drivers may arrive as early as 7am.
Unless otherwise agreed in writing by yourself and Bedworld, the delivery of the Goods will take place at the address you have specified in the order (if the Goods are to be delivered to another address other than the registered cardholder address, proof of address will be required).
Provided that we deliver the Goods to the address you have specified in the order (or any other address agreed by Bedworld) then the Goods will be deemed to have been delivered and we will not be liable to you for non-delivery of the Goods. We do not have to satisfy ourselves that the person who accepts delivery at the address you have provided is you (or is a person authorised by you to accept delivery of the Goods).
Any dates and times quoted for delivery of the Goods are approximate only. The Goods may be delivered to you in advance of any estimated delivery time, giving you reasonable notice.
Goods delivered by Bedworld or by a third party contracted to undertake delivery on our behalf are delivered only to the inside of your doorstep. If you request that Goods are taken inside your property, or request any assistance with moving or assembly of items, then we or any third party contractor shall not be held liable or responsible for any damage to carpets, fixtures, fittings or the structure of your accommodation (e.g. plasterwork, brickwork) that may f occur. It is at the customer's risk. Such an action is undertaken solely on your individual responsibility. Please note that any claims for damages arising from the above must be claimed with the buyers own insurance. Bedworld will not be held liable.
Please note that all the above deliveries are subject to good road/weather conditions. Bedworld cannot be held be held responsible for road closures, accidents and adverse weather conditions, that delay your delivery.
When a delivery date has been arranged with the customer and our delivery team arrive and the customer is not present to receive delivery, Bedworld reserves the right to charge the customer a minimum of £39 to cover the cost of the failed delivery.
Please note that if you request a call prior to delivery, this cannot be guaranteed. Our delivery times are outlined above.
Delivery without a signature - Please be aware that Bedworld and our contracted delivery teams require a signature at time of delivery. However, if you are unable to be present at time of delivery and you request the goods to be left with a neighbour or in a safe place, Bedworld will do so with the presence of a signed note from the customer stating to that effect. Upon delivery, the driver will take the note as proof of doing so. If goods are left at customers request and upon returning to the property find that the goods are not present, Bedworld will not be held reliable or responsible. This is undertaken at the risk of the customer.
Please note that many of our products/furniture are flat packed for home/self assembly. It is the responsibility of the customer to assemble the items or arrange for a competent third party to do so at their own expense.
Please be aware that Bedworld will not be liable to pay any form of compensation for late or failed deliveries. This also includes time taken off work to accept delivery or loss of income for rental properties.
If you are purchasing a replacement bed or mattress, Bedworld strongly recommend that you DO NOT dispose of your old items until delivery of the new goods has been made.
Please note: Colours may vary in shade as there are many shades of blues, blacks, pinks, browns and especially white.
Please ensure when purchasing an item from Bedworld, that if you require any information regarding sizes and dimensions, you ask before placing your order. If you wish to return any items that are delivered that do not fit your requirements, there will be a returns fee of £79 payable to cover delivery/collection and administration costs.
If you wish to cancel an order after the delivery has been missed, at the time of delivery by returning the goods with the delivery driver or whilst your item is out for delivery, a £40 cancelation fee will apply.
OUR REFUNDS/RETURNS POLICY
If you are asking for a refund because you have cancelled the Contract between us within the seven-day cooling-off period (see Clause 6 above) either by email or writing, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation and collect the Goods from your premises as soon as practicable. In this case, we will refund the price of the Goods in full, including the cost of delivery to you (if any). However, there is a charge of £79 per item this is to cover the cost of delivery and collection fee, prodiving the item is in the original packaging.
If the original packaging is not present a charge of 50% would be deducted from the refund (not including delivery charges), you may be required to return the goods at your own cost using your orwn courier if the original packaging is not present.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
Please research your product before buying from our site. No refunds or exchanges will be authorised if products are found cheaper after delivery has been accepted.
Unwanted goods/wrongly ordered:
Goods will be collected at a charge of £79 per item. If you require an exchange there will also be a redelivery charge of £39. Goods must be returned in the original packaging they arrived in, in order to be collected. Please note:
The items will not be collected if they are not safely or sufficiently packed.
Any mattresses received that are vacuum packed (rolled up), if you find that the mattress is not suitable, we would kindly ask for you to contact us and we will send you a mattress bag and to not to use it and re-wrap ready for collection or exchange.
All the firmness ratings advertised on our site for mattresses are given by us and are based on comparison of the different products we sell, if you wish to return an item due to it not meeting your firmness rating expectation a collection fee will be applicable of £79 per item.
Goods must be returned within 30 days of delivery.
Damaged or Faulty goods:
Damages must be reported within 24hrs - 48hrs of receipt of goods. In all cases goods must be repackaged sufficiently in order to collect or exchange. Please check all packages before signing "received in good condition". If any packages have any damage to them, please sign as "damaged" and refuse the delivery. If goods have been signed for and taken in and upon unpacking find that the goods are damaged the cost of the replacement part and redelivery fee of £39 will be payable by the customer.
If after unpacking an item you find the item is faulty or damaged we would require photographic evidence to prove this before we can proceed with a replacement/collection.
CUSTOMER CARE/AFTER SALES
Please note all after sales queries regarding any issues relating to damage/defects of items received, must be put in writing either by post or email.
If a product is damaged, in order to identify the damaged part correctly, we will request images of the damage and packaging in order to resolve the situation quickly and efficiently.
If it is deemed that the damage is due to misuse, we will not be deemed liable to replace/repair the damaged item.
Under no circumstances will any item be exchanged or returned if the product has been assembled, tampered with, modified, drilled or damaged through mis-use. Once the goods have been signed for you have accepted the goods in good condition and Bedworld will not be able to replace.
If you wish to return a mattress which has been slept on, Bedworld will not be able to take the mattress back due to health & hygene.
Misuse of bed frames with centre rails and support legs ? Please note that purchases of bed frames that have centre rails and support legs there must be a 5mm gap left between the support legs and the floor. Also, it is recommended that a non slip pad/castor cup is placed under each leg/foot if the bed frame is being placed on a wooden/laminate floor. This is to help prevent the legs from slipping and damaging the centre rail.
If moving a bed frame with support legs, you should lift the frame rather than drag it as the centre support rail and legs will collapse. This will be classed as misuse and no further action will be taken by Bedworld.
SIZES - Please note the following sizes - 3ft/090cm = Single, 4ft/120cm = Small Double, 4'6/135cm = Double, 5ft/150cm = King size (sometimes known as Queen Size), 6ft/180cm = Super king. Please be aware that sometimes King size may be labelled up as Queen size. This depends on where the product was manufactured. Please note that there is a tolerance of up to 60mm for length & width.
Special Sizes - Please note that any orders for special sizes or 6ft goods, we will require a special size order form to be signed and returned before any goods can be dispatched. We require this form to be signed to ensure that the customer has taken all measures to ensure the goods will fit in the property.
If upon delivery the goods you have ordered are unable to fit in your property or upstairs, unfortunately BEDWORLD CANNOT BE DEEMED LIABLE, and a cancellation/delivery fee of £79 will apply. Please ensure that measurements and precautions are taken prior to placing your order, to ensure that the product can be successfully delivered.
Please be advised that all dimensions stated on our site are approximates and may vary slightly.
Please note: All our ottoman divan bases do not close without a mattress on, they are designed to be usd with a mattress on and will only stay closed once a mattress is placed on top.
Please be advised that no monetary or cash refunds will be given after a 60 day period has elapsed from the day your goods were delivered. If for any reason you wish to return the goods for a refund after 60 days because they are damaged, become faulty or are no longer required, we will only be able to offer you store credit equal to the value of returned goods. Any store credit given by BedWorld must be used within 90 days and can be spent either online or at any of our national stores around the UK.
OUR LIABILITY
We warrant to you that Goods purchased from us through our site are of satisfactory quality and reasonably fit for the purpose for which Goods of the kind are commonly supplied.
Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Goods and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.
This does not include or limit in any way our liability:
For death or personal injury caused by our negligence;
Under section 2(3) of the Consumer Protection Act 1987;
For fraud or fraudulent misrepresentation; or
For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us (such as loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time) however arising and whether caused by tort (including negligence), breach of contract or otherwise.
WARRANTIES
We will endeavour to transfer to you the benefit of any manufacturer's warranty or guarantee given to us.
Subject to Clauses 13.3 and 13.4 below, we warrant that the Goods will correspond with their specification at the time of delivery and will be free from defects in quality, material workmanship and condition for a period of 12 months from delivery.
We shall not be liable for a breach of warranty as set out in Clause 13.2, unless
You give us written/email notice of the defect, or wrong goods delivered within 7 days of the time of delivery.
You may be asked to provide images of the defect/damaged goods.
We shall not be liable for a breach of the warranty in Clause 13.2
If you make any further use of such Goods after giving notice of the defect to us; or
If the defect arises as a result of fair wear and tear, wilful damage, negligence, misuse or your failure to follow our oral or written instructions as to the storage, assembly or use of the Goods; or
You alter or repair the Goods without our prior written consent.
If any of the Goods do not conform to the warranty, then within 30 days of collecting the defective Goods, we will at our option:
Repair or replace such Goods (or the defective part) free of charge; or
Refund the price of such Goods in accordance with clause 10.
SUSPENSION OF FUTURE DELIVERIES
We reserve the right to suspend future deliveries of Goods and cancel any Contracts with you and your right to possession of the Goods shall terminate immediately, if you:
Have a bankruptcy order made against you or make an arrangement or composition with your creditors;
Convene a meeting of creditors or enter into liquidation (whether voluntary or compulsory), except a solvent voluntary liquidation for the purposes only of reconstruction or amalgamation;
Have a receiver and / or administrator or administrative receiver appointed;
Pass a resolution of is served with a petition for the winding up of or for the granting of an administration order in respect of you;
Have proceedings issued against you in relation to your insolvency or potential insolvency;
Suffer or allow any execution to be levied on your property or obtained against you;
Fail to observe or perform any of your obligations under the Contract or any other contract between us and yourself;
Are unable to pay any debts within the meaning of section 123 of the Insolvency Act 1986;
Cease to trade; or Encumber or in any way charge any of the Goods.
If we assume that any transactions have been placed fraudulently.
WRITTEN COMMUNICATIONS
Applicable laws require that some of the information or communications we send to you should be in writing/email. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
NOTICES
All notices given by you to us must be given to Bedworld either by email or post. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in Clause 14 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or seven days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail that such e-mail was sent to the specified e-mail address of the addressee.
TRANSFER OF RIGHTS AND OBLIGATIONS
The Contract between you and us is binding on you and us and on our respective successors and assigns.
You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
EVENTS OUTSIDE OUR CONTROL
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control
(Force Majeure Event).
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
Strikes, lock-outs or other industrial action.
Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
Impossibility of the use of roads, railways, shipping, aircraft, motor transport or other means of public or private transport.
Impossibility of the use of public or private telecommunications networks.
The acts, decrees, legislation, regulations or restrictions of any government.
Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
WAIVER
If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
A waiver by us of any default shall not constitute a waiver of any subsequent default.
No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with Clause 14 above.
Divan bases without storage are slightly taller than bases without.
SEVERABILITY
If any of these terms and conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law
ENTIRE AGREEMENT
These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.
Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party's only remedy shall be for breach of contract as provided in these terms and conditions.
We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.
OUR RIGHT TO VARY THESE TERMS AND CONDITIONS
We have the right to revise and amend these terms and conditions from time to time.
You will be subject to the policies and terms and conditions in force at the time that you order Goods from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Order Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Goods).
GENERAL
We own the copyright in and operate this website. Any photographs displayed on our website have been reproduced by us with the permission of the copyright owner. You may not copy, reproduce, republish, upload, post, transmit or distribute any material from this website in any way without our express written permission. All trade marks, service marks and trade names are our property (or are used with the permission of the trademark owner). Infringement of any copyright or trademarks on this website may lead to legal action against the infringer.
PRIVACY AND SECURITY POLICY
We are registered as Data Controller in accordance with the terms of the Data Protection Act 1998.
You may visit this website and access the public information while remaining anonymous and not revealing any personal information.
We may record details of the domains from which users visit this site and analyse the data to assess trends, statistics and customer's needs. Information and data may be automatically collected through cookies. Users should familiarise themselves with the operation of cookies. Most browsers are initially set up to accept cookies. If you prefer you can set yours to refuse cookies. Read more about our cookie policy.
If you wish to make an online purchase from us, then you will be required to provide certain personal information as a prerequisite of being able to place an order. We will only ask you for as much information as we need to process your order and perform the Contract. That information will be:
Retained by us for as long as it is needed to perform the Contract; and
Kept secure in accordance with the requirements of the Data Protection Act 1998.
We shall not transfer any of your information outside of the European Economic Union.
You may contact us at any time for access to your information in order to ensure that the information is correct and up to date.
At the time of placing your Order you give your consent to us to contact you by electronic mail in relation to the supply of the Goods.
When placing an order you have the opportunity to specifically allow us to provide you with details of products which we consider to be of interest to you by ticking a corresponding box. If you do not give your consent, then we will not send you any such information. If at ant time you wish to withdraw your consent, you should notify us immediately in writing.
In accordance with our security policy, we will use all reasonable endeavours to ensure that:
Our ordering system is on a secure server and is encrypted to prevent any security breach;
Any information you send to us (personal information or credit card details) is kept secure and cannot be intercepted by a third party; and
Any equipment at our business address is kept secure to avoid any tampering or unauthorized use of your information.
LAW AND JURISDICTION
Contracts for the purchase of Goods through our site will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
PRIVACY POLICY
In deciding whether to accept your order we may use the information you have given to us, or we already hold about you, or which we receive from any enquiry we may make with SagePay, to confirm your identity. SagePay will check any details we disclose to them against any data bases (public or private) to which they have access and will keep a record of that check.
SagePay will also retain this information and may use it in the future to assist other companies with identity verification. This assists us to protect you and us from fraudulent transactions.
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Terms & Conditions
Terms and conditions apply. Please see Hughes site for full details. Terms and Conditions
General
The following terms and conditions apply to all orders which are processed by Hughes either online or by any other form of communication and form part of the contract between us. Please read them carefully and print a copy for future reference. Your use of this site indicates your acceptance of these terms and conditions. In the event of any queries, please contact us.
Prices
All prices include VAT. No contract is created until we have accepted your order. In the event a product is listed at an incorrect price due to a typographical error or error in pricing information received from our suppliers we will not process your order and will instead alert you immediately to the actual price of the goods. You will then have the option to proceed at this updated price. We will only process any such order with your explicit authority.
Delivery
At the checkout you will be invited to choose a delivery date that is convenient to you. In our aim to offer a fantastic shopping experience our website allows you to choose a convenient delivery date. In most cases our couriers will then send a text message/email the day before or on the morning of delivery with a time slot. Please be advised that although these dates and times are usually accurate they are not however guaranteed and we do not accept claims for any losses occurring consequential or otherwise. If the product that you have selected is a model we order direct from the manufacturer; you will be contacted directly by them to book in your delivery date, it will show delivery estimate 3-14 days in the checkout process.
We will keep you updated with the progress of your order if the item is on back order. Prices quoted are subject to stock availability. It is your responsibility to check your goods upon delivery for shortages or damage and to make a note of such on the carriers consignment note when you sign for the goods. Any shortage or damage must be reported within 48 hours of taking delivery. If this is not done we are unable to take the matter up with the delivery company.
If the delivery is not completed on the agreed date as a result of no one being available at the delivery address; a second delivery charge will be applied. If a connection service is selected; this is on a domestic appliance only, and is for connection to adjacent and available services. This service does not include hard wiring or testing. If a jubilee clip is required this will need to have been purchased prior to delivery as the crew do not carry these on them. If you have requested that the old product is to be removed for scrap and/or the new one to be installed; the old machine must be disconnected in advance of the delivery of the new appliance. If the old appliance is not disconnected we will not be able to remove the old product unless a payment is made for the delivery team to return. The cost for this will depend on your location and the size and weight of the product with prices starting from £50.
Additional security checks may be carried out before your delivery date to ensure our customers are protected from online fraud. You may, therefore, be contacted before your delivery so these checks can be carried out. We reserve the right to accept or decline your order for security reasons. Please note we are unable to deliver to freight forwarding addresses, if an order is placed we will contact you to advise your order cannot be accepted.
Please do not order Food /Frozen or otherwise to arrive the same day as your Purchase of a fridge/freezer or Freezer, the appliance will need to have period of time for gas inside the compressor to settle before its switched on, this can take 4+ hours, If this is not done it may cause damage to the internal working of your product. Once turned on it can take 24 hours before it reaches the correct temperature. We will take no responsibility for any food brought on the day, before this 24 hour period has passed.
Products
Product images, descriptions and specifications are shown for guidance only; for example cabinet/case colours may vary, television stands shown may differ from those supplied, remote control designs may vary during manufacturer’s production runs etc. Some products may require set-up and/or assembly. For example; TV’s, videos and hi-fi tuners may require manual tuning. TV stands and cabinets may need assembly. Washing machines need to have transit bolts removed.
Bulk Orders
We reserve the right to not accept Bulk Orders from the trade and individual consumers.
Payment
Payment will be taken at the time the order is placed. A contract between us is not formed until we have processed the transaction and started the dispatch process. We accept payment by most major credit and debit cards. If you experience any problems whilst making a payment please contact us for advice. We also accept payment by cheque and postal order. We use Equifax Cheque Services, a division of Equifax Plc to guarantee any cheque.
Guarantee
All products are supplied guaranteed for a minimum period of 12 months following the date of delivery. Products are sold for domestic use only.
Complaints
We hope that your purchase and service provided by Hughes has met or exceeded your expectations and that you’ll never need to complain to us, however we do understand that occasionally things do not go to plan and that problems can occur.
If your item was purchased online:
In the first instance please call us on 03712 313 113 and we will endeavour to resolve the matter quickly and to your satisfaction. Alternatively you can write to sales@hughes.co.uk uk with details of your complaint. The vast majority of problems can be resolved in this way.
If your purchase was in store:
Please contact the store and they will endeavour to resolve the matter quickly and to your satisfaction. Alternatively please write to, telephone or email the shop manager with details of your complaint. Contact details can be found at www.hughes.co.uk/storefinder and the vast majority of problems can be resolved in this way.
In both cases, if after contacting the manager you are still not happy with our response then please write to us at;
Customer Care
Hughes TV & Audio Limited Head Office
Mobbs Way
Oulton Broad
Lowestoft
Suffolk NR32 3AL
Or customercare@hughes.co.uk
Your complaint will be acknowledged within 2 working days and then allocated to either a senior manager or director to respond to you. A director will review complaints and issue the company’s final response in writing. Please see the link below to the European online dispute resolution provider: European ODR platform or Alternative Dispute Resolution scheme: www.small-claims-mediation.co.uk Sales & Service Working Hours Our normal office hours are 9am - 5.30pm Monday to Friday.
Right to Cancel
Your right to cancel an order for goods starts at the moment you place your order and ends 14 days from the day you receive your goods. This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to return the goods. You should receive a refund within 14 days of the goods being received back.
A deduction can be made if the value of the goods has been reduced as a result of the customer handling the goods more than was necessary. The extent to which a customer can handle the goods is the same as it would be if you were assessing them in a shop.
If Products are Faulty
1. If your item has a confirmed fault within 30 days of delivery, you will be able to return this as an exchange or for a full refund.
2. If a fault is found with your item after 30 days of being delivered (but within 6 months) we will repair or replace the item as requested (unless one option is disproportionate). If we are unable to repair or replace the item, a partial refund will be offered if you choose to keep the product or it can be returned for a full refund.
3. With faults found after 6 months that you can prove were present when delivered, Hughes will use the same guidelines in point 2 for processing your repair or replacement.
You can get advice regarding your legal rights from your local Citizens Advice Bureau or Trading Standards office. Nothing in these terms will affect your legal rights.
Refunding the cost of delivery
You are entitled to the basic delivery cost of getting the goods to you in the first place. If you opted for enhanced services such as express delivery, weekend delivery, installation or removal of a scrap appliance you will only receive the value of the original delivery cost.
Should you wish to cancel your order, any goods supplied must be returned to Hughes, Inspections Dept, 7-11 Howlett Way, Thetford, Norfolk, IP24 1HZ
Returns must be made at your own expense within 14 days of your notice to cancel, alternatively we can arrange to make a collection from you. Costs for collection services can be found on our Returns page.
We are unable to accept returns of unwanted gifts or non-faulty items if more than 14 days after the delivery date have passed. If your item is faulty please see the 'Service' section of our website. We are able to arrange insured collection if requested; please contact us for a price.
Christmas returns policies may differ and a separate returns information page will be available during this period.
Repairs
Hughes are authorised repair agents for a number of manufacturers. If we arrange to collect an item for repair it is your responsibility to ensure your item is packaged securely with enough packaging to protect your goods during transit. Please ensure your return is securely boxed and sealed wherever possible.
Please be aware that we cannot accept any returns that are not sufficiently packaged. Furthermore, we will not be liable for any damage caused in transit due to insufficient packaging, and, should this occur, the item will be returned back to the customer unrepaired.
Availability
Please make sure that you take into account the availability of your item when placing your order.
Availability Guideline
In Stock: The item is in stock and available for delivery
Temporarily Out of Stock: This item is currently not in stock but is available for ordering. We will contact you with an estimated delivery date once we have the information from our suppliers.
Coming Soon: The item is on order and is expected into our warehouse soon. We cannot accept pre-orders unless it is stated on the listing.
Gift Wrapping
A gift wrapping service is not available. We advise to place your order to an alternative delivery address to avoid disappointment.
Other
These terms and conditions are subject to change without notice and do not affect your statutory rights as a consumer.
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For Arts Sake – Free International Express Shipping
60

Free International Express Shipping (2-3 days) - avaliable internationally. No minimum spend required.Free EU and UK returns. UK and EU only.T&CExcludes Russia.

Terms & Conditions
Terms and conditions apply. Please see For Arts Sake site for full details
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