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Simon Carter – 10% Off Any Order At Simon Carter
117

Simon Carter – 10% Off Any Order At Simon Carter

View all offers, deals and voucher codes

10% Off Any Order At Simon Carter

Terms & Conditions
Terms and conditions apply. Please see Simon Carter site for full details. General Information
Our registered address is: Simon Carter Ltd, Carter Court, Aurelia Rd, Croydon, CRO 3BF.
Our registered VAT number is 451100215.
The following terms and conditions will apply between you and Simon Carter Ltd, when you buy an item or items from simoncarter.net. The terms and conditions do not affect your statutory rights.
Your contract for purchases made through simoncarter.net is with Simon Carter Ltd and you undertake that all goods ordered by you are for your own private and domestic use only and are not for resale.
You must be eighteen years old or older to use this site. If you are under eighteen, you may only use this site with the agreement of, and under the supervision of, a parent or guardian. If you do not qualify, please do not use this site.
You warrant that all details you provide to simoncarter.net for the purpose of purchasing goods are true, accurate, current and complete in all respects.
You agree that e-mail can be used as a distance means of communication.
Simon Carter Ltd reserves the right to end its agreement with you and to suspend or terminate your access to the site immediately and without notice to you if:-
- you fail to make payment to us when due
- you breach any of our terms and conditions
- when requested by us to do so, you fail to provide within a reasonable time frame, enough information to let us to check the accuracy and validity of any information supplied by you, or your identity
- we suspect you have engaged, or are about to engage, in fraudulent or illegal activity on simoncarter.net
You agree that if you break these Conditions, or any liabilities and charges are incurred arising out of your use of this website, you will be responsible for the costs and expenses that we or our officers, directors, employees, agents and suppliers incur as a result of the breach, including reasonable legal fees (if applicable). You will remain liable if someone else uses your shopping account and/or personal information unless you can prove that such use was fraudulent.
Ordering
When placing an order, you agree that any and all information given is accurate and complete. All orders are subject to acceptance and product availability.
All prices listed on simoncarter.net are correct at the time of entering the information, however, we reserve the right to change the price of any product at any time. All prices include sales tax.
No contract for the sale of any product will exist between you and simoncarter.net until we accept your order. When this happens we will confirm the acceptance by sending you an email.
This confirmation email will be sent to the email address given in your order form and will detail products ordered, cost (including VAT and P&P).
You must check all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect. If your order has not been accepted, you will receive an email from us telling you the reason(s) why.
Privacy
simoncarter.net will not pass on your personal, credit or debit card details to any third party.
Liability
We do not accept liability (except as set out below) for any errors and/or omissions contained in our website and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice. If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price. You may re-order it if you wish. If you have already paid for the goods in the circumstances described in this clause, we shall refund the full amount within 30 days of the date of order. Should you choose to re-order at the correct price, a separate transaction will be posted to your credit card.
In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, we shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question provided that you notify us of the problem by phone or email within 7 working days of delivery of the goods and return the goods to us, unless we inform you that return is not necessary. This provision does not affect your statutory rights.
We have taken care to provide accurate product images for each product for sale on the site. However, due to a number of different factors such as internet browsers, monitor colour contrasts etc, we cannot be held responsible or liable for any differences in colour between the image and the actual product.
The products sold on simoncarter.net are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the web site or from the use of any products or services purchased from simoncarter.net
We have taken every measure possible to prevent internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers.
We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.
We make no warranty that the web site will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the servers that make it available are free of viruses or bugs or represent the full functionality, accuracy and reliability of the web site.
We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the web site. To the fullest extent permissible under applicable law, we disclaim any and all warranties and charges of any kind, whether express or implied, in relation to the products advertised on the web site. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for: any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or any loss of goodwill or reputation; or any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the terms and conditions herein set forth.
Nothing in these terms and conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees
Copyright
All rights, including copyright, in the content of the simoncarter.net web pages are owned or controlled by Simon Carter Ltd. In accessing simoncarter.net web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of the simoncarter.net web pages for any other purpose whatsoever without prior written permission Simon Carter Ltd.
Third Party Information
We can not be held responsible for material displayed on third party websites or any other written material. The only prices that apply for Simon Carter Ltd products are those stated in official Simon Carter material. We can not vouch for the reliability of prices stated on shopping directories or through any other third party.
Waiver
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
Survival
Each provision of these terms and conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
Law
The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.
Cookie Policy
Review our Cookie Policy for information on how we handle cookies and your privacy.
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For Arts Sake – 10% discount. Unlimited use.
11

For Arts Sake – 10% discount. Unlimited use.

View all offers, deals and voucher codes

10% discount. Unlimited use.

Terms & Conditions
Terms and conditions apply. Please see For Arts Sake site for full details
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For Arts Sake – Refer a friend and get cash
37

For Arts Sake – Refer a friend and get cash

View all offers, deals and voucher codes

Get 15% cash back. If you sign up and share your unique link with your friends and they make a purchase, they get 15% off and you get 15% of their purchase ...

Terms & Conditions
Terms and conditions apply. Please see For Arts Sake site for full details
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The Works – 2 for £10 Storage Boxes
12

The Works – 2 for £10 Storage Boxes

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Buy any two Store Boxes for only £10 (Save £4)

Terms & Conditions
Terms and conditions apply. Please see The Works site for full details. Terms & Conditions
This page provides information about who we are and the legal terms and conditions that may apply to your use of The Works website and any product or service you order from us. By shopping with us, you agree to our terms and conditions set here.
This website is owned and operated by The Works Stores Ltd. The Works Stores Ltd is a company registered in England and Wales (company registration number 06557400) whose registered office is at The Works, Boldmere House, Faraday Avenue, Hams Hall Distribution Park, Coleshill, Birmingham. B46 1AL. Our registered VAT number is GB 135 5978 79, Please note our VAT rate is 20%. Unless we say otherwise, we use the terms "The Works", "TheWorks.co.uk", "we", "us" and "our" on this page to refer to The Works Stores Ltd (including throughout the Website Terms and Conditions, the General Terms and Conditions of Sale, the Additional Terms and Conditions of Sale). If you want to ask us anything (whether about our products and services, this website, any of our terms and conditions or otherwise), then please use our Customer Contact Centre to contact us.
These website terms and conditions ("Website Terms") apply to your use of the The Works website at www.theworks.co.uk (the "Website"). You must read these Website Terms carefully, and we recommend that you print and keep a copy for your future reference. By accessing, browsing, using or registering with the Website, you confirm that you have read, understood and agree to these Website Terms in their entirety. If you do not agree to these Website Terms in their entirety, you must not use this Website.
Your Use of This Website
You must only use this Website for lawful purposes, and you must not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else's enjoyment of the Website. You may use, download and print content on the Website solely for your own personal use or internal business purposes. Other than for your own personal use or internal business purposes, you may not without our prior written consent:
Copy, reproduce, use or otherwise deal with any content on the Website;
Modify, distribute or re-post any content on the Website for any purpose;
Use the content of the Website for any commercial exploitation whatsoever.
Password / Account Security
You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. The Works shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password, account or order related emails.
Ownership of Rights
All rights, including copyright and other intellectual property rights, in and to this Website are owned by or licensed to The Works. If you acquire any copyright or other intellectual property rights in the Website (whether by operation of law or otherwise), then you agree to assign those rights to us (including any rights you may have in user generated content that you submit through the Website) on a worldwide basis absolutely to the fullest extent permitted by law. You will also unconditionally and irrevocably waive any and all moral rights you acquire in or to the Website.
You further agree to execute all such documents and do all such acts and things as we may reasonably require in order to assign any such rights to us and to waive any moral rights you acquire in or to the Website.
Age Restrictions on Purchase
The purchase of certain products and services made available on the Website are subject to age requirements specified by law. We are not permitted by law to supply these products or services to individuals who do not satisfy these age requirements and, if you are underage, you must not attempt to order these products or services through the Website. In particular, please note that age restrictions apply in the UK to the purchase of the products and services listed below. By placing an order for any of the following products or services you confirm that you (and, if different, the recipient of the product and/or service) satisfy the age requirements necessary to buy that product or service:
Videos and DVDs
Videos and DVDs can only be purchased by, and for, individuals who satisfy the British Board of Film Classification or other age classification criteria applicable to the relevant video or DVD. Videos and DVDs can only be purchased by, and for, individuals who satisfy these age classification criteria.
Accuracy of Content
To the extent permitted by applicable law, The Works disclaims all representations and warranties, express or implied, that content or information displayed in or on this Website is accurate, complete, up-to-date and/or does not infringe the rights of any third party. Content can and will be changed in order to make the information as accurate as possible over time. The views expressed in user generated content are the opinions of those users and do not represent the views, opinions, beliefs or values of The Works.
Your Legal rights depend on whether you have a 'contract'. You will have legal rights (and a contract) either:
Once you've paid for the item.
Or once we have delivered the item to you.
Other Legal Notices
There may be legal notices on other areas of this Website which relate to your use of the Website, all of which will, together with these Website Terms and our Privacy Policy (and, where applicable, the General Terms and Conditions of Sale, the Additional Terms and Conditions of Sale and the Corporate Ordering Terms and Conditions of Sale) govern your use of this Website.
Third Party Rights
Only you and The Works shall be entitled to enforce these Website Terms. No third party shall be entitled to enforce any of these Website Terms, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.
Entire Agreement
These Website Terms set out the entire agreement between you and us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law.
Law, Jurisdiction and Language
Any matter that arises out of your use of this Website (including any contract entered between you and us through the Website) shall be governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales. All contracts shall be concluded in English.
Changes to These Website Terms
We reserve the right to change and update these Website Terms from time to time and recommend that you revisit this page regularly to keep informed of the current Website Terms that apply to your use of the Website. By continuing to access, browse and use this Website, you will be deemed to have agreed to any changes or updates to our Website Terms.
Purchasing From The Works Website
Whenever you use this Website to order a product from The Works, our Website Terms and Conditions will apply to your use of the Website in addition to these General Terms and Conditions of Sale.
The Works reserves the right to refuse or cancel any order or close an account (even if we have previously confirmed your order). If this happens to you and you think we've made a mistake, please contact our Customer Services team.
Product Descriptions
The Works has taken reasonable precautions to try to ensure that prices quoted on the Website are correct and that all products have been fairly and accurately described. However, when ordering please note that:
Orders will only be accepted if there are no errors in the description of the goods and no errors in their prices as advertised on this Website;
All prices are displayed in pounds Sterling inclusive of UK VAT where applicable.
Packaging may vary from that shown on the Website;
The sizes shown on the Website are approximate only and may vary slightly;
Colours of our products are displayed as accurately as possible on the Website, the actual colours you see will depend on your monitor and we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.
All items are subject to availability. We will inform you as soon as possible if the product(s) you have ordered are not available and we may offer alternative product(s) of equal or higher quality and value.
Acceptance of Your Order
Please note that completion of the online checkout process does not constitute The Works' acceptance of your order. Our acceptance of your order will take place only when we dispatch the product(s) that you ordered from us.
If you supplied us with your email address when entering your payment details (or if you have a registered account with us), we will notify you by email as soon as possible to confirm that we have received your order. During the checkout process, you will be asked to complete your payment details. All fields indicated as compulsory must be completed. Please note that we will collect and store your information, using an encrypted secure payment mechanism and will only use your information in accordance with our Privacy Policy.
All card payments are subject to authorisation by your card issuer and we take payment when we accept your order shortly before dispatch. If your payment is not received and you have already received the products you ordered from us, you must pay for the products or return those products to us in accordance with reasonable return instructions that we provide to you and in the same condition that you received them at your own expense.
If you do not do this within 30 days of the date on which we cancel your order, we may collect or arrange for collection of the products at your expense. We reserve the right to charge you for any and all damage to (or other adverse interference with) any products that are the subject of an unpaid order. If The Works cannot supply you with the product or service you ordered, we will not process your order, inform you of this in writing (including e-mail) and, if you have already paid for the product or service, refund you in full as soon as reasonably possible.
Delivery - Charges and Timescales
We respect your confidentiality. All orders are dispatched in discreet, plain packaging, and we will never make your details available to any third party company for marketing purposes. Delivery charges and timescales vary depending on the type of products ordered, the service you select, delivery address and unforeseeable disruptions to delivery services. For full details of our delivery charges please Click Here
Please note that certain products may be subject to additional terms and conditions of sale relevant to the delivery charges and/or timescales applicable to that product. Delivery will be to the UK or international address specified in your order. If no one is available at a residential or other address at the time of delivery, a note will be left to advise whether your order has been left in a safe place e.g. with a neighbour, or returned to depot.
All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order. The Works shall be under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control. In the UK, delivery charge refunds can only be made in accordance with your legal rights under the Consumer Protection (Distance Selling) Regulations June 2014 and other applicable legislation. Similar rights may apply for some international deliveries. For further information about your legal rights contact your local authority Trading Standards department or consumer advice centre (for example the Citizen's Advice Bureau for UK customers).
Promotions and Promotion Codes
If you have a promotional code, you need to enter this into the box on the 'My basket' page. You can find this box towards the bottom of the page, near the order total. You must be registered with The Works and logged in when placing your order, to receive this promotion. Promotional codes can be used only once per customer as defined by their email address and/or credit card address and/or delivery address. Only one promotional code can be used per transaction. Offer cannot be used in conjunction with certain other offers from The Works. Codes offering a discount when you spend a certain amount can only apply to a single transaction and exclude gift boxing, delivery charges, gift vouchers/cards and selected products. Please note that promotional codes also have an expiry date, after which they are not redeemable.
Promotional codes remain the property of The Works (www.theworks.co.uk), are non-transferable and may not be reproduced in any form. We reserve the right to remove promotion codes at any time and without warning. Additional offers may not available in The Works stores or 'Other shops' or with any third party website unless otherwise stated.
We reserve the right to withdraw offers at any time. Some promotions may not combine with other promotions on site, and if so, the best offer will be applied to your order. Any Buy One Get One Free items will always give you the cheapest item free. Items in the Buy One Get One Free promotion are excluded from all other promotional discounts, and do not count towards a spending threshold to receive another discount. Please note: If you buy in a Buy One Get One Free promotion, individual items cannot be returned for refund, you will need to send back all the qualifying items. Only one promotional code can be used per order, and promotion codes cannot be used with multi-buy offers.
Certain products may be excluded from promotion codes, including all GCSE books and any product with a kit price.
Promotion products fulfilled by Gardeners are also excluded from promotions.
In-store Cheapest Price Guaranteed promotion, Terms and Conditions.
Payment
We only accept payment in UK Pound Sterling (GBP). Customers outside the UK will be billed in Sterling.
We accept the following cards: Visa / MasterCard / Maestro / American Express / PayPal
Other Forms of Payment
Whilst other electronic payment methods are not currently accepted, we are happy to accept orders via post. Currently, Gift cards can not be used online, but can be used in any of our 430 stores. When presenting your gift card for payment at a store, the Bar Code and Card Number must be visible. When purchasing a gift card please note that the card will expire 12 months from the date of activation and any remaining balance will be removed.
Please send your order with a cheque or postal order to :
Customer Service Centre
The Works Stores Ltd
Boldmere House
Faraday Avenue
Hams Hall Distribution Park
Coleshill
Birmingham
B46 1AL
Please ensure all crossed cheques and postal orders are made payable to 'The Works Stores Ltd'.
Payment Security
We are a member of IMRG, the leading industry body for global e-tailing, promoting the highest possible industry standards and best practices ensuring honest and truthful transactions. We utilise industry-standard 128 bit Secure Sockets Layer (SSL) technology to allow for the encryption of sensitive information such as your name, address and other sensitive information like your credit card details.
This technology includes the following features:
Authentication - this assures your browser that your data is being sent to the correct computer server, and that the server is secure. Encryption - this encodes the data, so that it cannot be read by anyone other than the secure server. Data Integrity - this checks the data being transferred to ensure it has not been altered.
Returns and Cancellations
If you are a UK/EU consumer, you have the legal right, under the Consumer Protection (Distance Selling) Regulations June 2014 to cancel your order within thirty (30) working days following your receipt of the goods or the date on which we begin provision of the services. Refunds for orders cancelled under the provisions of the Consumer Protection (Distance Selling) Regulations will be processed in accordance with your legal rights. For further information about your statutory rights, contact your local authority Trading Standards department or consumer advice centre (for example the Citizen's Advice Bureau if you are in the UK). If you are a non-EU customer, please see our international returns policy. If you are considering cancelling or wish to cancel a product you have ordered from us, please be aware of the following terms that apply:
Applicability of cancellation rights: Legal rights of cancellation under the Distance Selling Regulations available for UK or EU consumers do not apply to certain products and services.
The sale of customised goods or perishable goods, sealed audio or video recordings, or software, which has been opened.
Additional cancellation terms: Where Additional Terms and Conditions of Sale are applicable to any product or service you have ordered from us, these may also govern your cancellation rights and you should review these carefully;
Damaged or incorrectly supplied products: You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform us (by post, phone or e-mail only) within the fourteen (14) day period. You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied.
Other cancelled products: If you want to cancel products that are not damaged or incorrectly supplied, then you must inform us of this within fourteen (14) working days following the date of receipt in accordance with the Distance Selling Regulations or otherwise as soon as possible. You must take reasonable care of the products that you wish to cancel and not use them. Products should be returned in their original packaging or promptly at your cost or using the free returns form supplied with your order.
This is not intended to be a full statement of all your rights under the Distance Selling Regulations. Full details of your rights under the Distance Selling Regulations are available in the UK from your local Citizens' Advice Bureau or your Local Authority's Trading Standards Office.
Damage during the course of returning products:
If you choose to return any products to us, please return them to your nearest The Works store.
If you cancel your order in any of the circumstances set out above in regards to cancellation under the provisions of the Distance Selling Regulations, The Works will refund any money paid by you after any products, which have been delivered to you, when returned to us. In the case of damaged or incorrectly supplied goods, we may offer you a refund. Any refunds given by us will be made to the debit/credit card account provided when you placed your order and will be subject to our right to withhold amounts for products which are damaged on return as outlined above. Where we deliver products to a third party in accordance with your order, you will only be able to exercise this cancellation right if you can return the goods to us (or arrange for us to collect them). For further details with regards to cancellations, please see our help pages or contact customer services. If you wish to cancel your order under the Distance Selling Regulations we ask you to please notify our Customer Service team quoting your name, order number and details of the products via our Customer Contact Centre or our Customer Service address:
Customer Services
The Works Stores Ltd
Boldmere House
Faraday Avenue
Hams Hall Distribution Park
Coleshill
Birmingham
B46 1AL
0121 313 6050
Goods must be returned within 30 days, using the address above.
Where you are cancelling your order within this cooling-off period we will refund the full cost of the item. We will only refund the delivery charges if you are cancelling the whole order, so please mention this when cancelling your order. Delivery charges are non-refundable if you are returning part of an order.
Faulty Items
In the rare event you have a faulty item, please contact us first and arrange to return to us for a refund. Please note, if you do not use this option to return goods, we cannot refund any postage costs incurred by your return.
Customer Service
The Works Stores Ltd
Boldmere House
Faraday Avenue
Hams Hall Distribution Park
Coleshill
Birmingham
B46 1AL
Goods returned for exchange or gift vouchers must in all respects be in the condition you received them. This offer applies for one month from the date of purchase and is in addition to your statutory rights. If posting goods, please keep proof of posting.
Contacting Us By Phone
Calls are answered during our normal office hours.
Other Terms & Conditions
British Forces Post Office (BFPO) Delivery
Unfortunately at this current time we cannot deliver to the British Forces Post Office (BFPO), we are working to get this fixed as soon as possible.
International Delivery
We currently deliver to the Republic of Ireland only.
Your Right to Cancel
If you are a UK/EU consumer, you have the legal right, under the Consumer Protection (Distance Selling) Regulations June 2014 to cancel your order within thirty (30) working days following your receipt of the goods or the date on which we begin provision of the services. Refunds for orders cancelled under the provisions of the Consumer Protection (Distance Selling) Regulations will be processed in accordance with your legal rights. For further information about your statutory rights, contact your local authority Trading Standards department or consumer advice centre (for example the Citizen's Advice Bureau if you are in the UK). If you are a non-EU customer, please see our international returns policy.
If you wish to cancel (or are considering cancelling) a product or service you have ordered from us, please be aware of the following terms that apply:
Applicability of cancellation rights: Legal rights of cancellation under the Distance Selling Regulations available for UK or EU consumers do not apply to certain products: The sale of customised goods or perishable goods, sealed audio or video recordings, or software, which has been opened.
Magazines
Goods that by reason of their nature, cannot be returned - (Items such as underwear, where the 'hygiene patch' has been removed, or cosmetics where the seal has been broken).
Additional cancellation terms: Where Additional Terms and Conditions of Sale are applicable to any product you have ordered from us, these may also govern your cancellation rights and you should review these carefully;
Damaged or incorrectly supplied products: You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform us (by post, phone or e-mail only) within a reasonable period of time. You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied.
Other cancelled products: If you want to cancel products that are not damaged or incorrectly supplied, then you must inform us of this within fourteen (14) working days following the date of receipt in accordance with the Distance Selling Regulations or otherwise as soon as possible. You must take reasonable care of the products that you wish to cancel and not use them. Products should be returned in their original packaging.
This is not intended to be a full statement of all your rights under the Distance Selling Regulations. Full details of your rights under the Distance Selling Regulations are available in the UK from your local Citizens' Advice Bureau or your Local Authority's Trading Standards Office.
If you cancel your order in any of the circumstances set out above in regards to cancellation under the provisions of the Distance Selling Regulations, The Works will refund any money paid by you after any products, which have been delivered to you, when returned to us. In the case of damaged or incorrectly supplied goods, we may offer you a refund. Any refunds given by us will be made to the debit/credit card account provided when you placed your order and will be subject to our right to withhold amounts for products which are damaged on return as outlined above.
Where we deliver products to a third party in accordance with your order, you will only be able to exercise this cancellation right if you can return the goods to us (or arrange for us to collect them). For further details with regards to cancellations, please see our help pages or contact customer services.
Customer Ratings and Reviews Terms and Conditions
These Terms of Use govern your conduct associated with the Customer Ratings and Review service offered by The Works (the "CRR Service"). To the extent of any conflict between The Works' Privacy Policy and these Terms of Use, these Terms of Use shall control with respect to the CRR Service. By submitting any content to The Works, you represent and warrant that:
you are the sole author and owner of the intellectual property rights thereto;
all "moral rights" that you may have in such content have been voluntarily waived by you;
all content that you post is accurate;
you are at least 18 years old;
use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.
You further agree and warrant that you shall not submit any content:
that is known by you to be false, inaccurate or misleading;
that infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
that violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);
that is, or may reasonably be considered to be, defamatory, libellous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
for which you were compensated or granted any consideration by any third party;
that includes any information that references other websites, addresses, email addresses, contact information or phone numbers;
that contains any computer viruses, worms or other potentially damaging computer programs or files.
You agree to indemnify and hold The Works (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Bazaarvoice, Inc.), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party. For any content that you submit, you grant The Works a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.
All content that you submit may be used at The Works' sole discretion. The Works reserves the right to change, condense or delete any content on The Works' website that The Works deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. The Works does not guarantee that you will have any recourse through The Works to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, The Works reserves the right to remove or to refuse to post any submission for any reason.
You acknowledge that you, not The Works, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of The Works, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.
By submitting your email address in connection with your rating and review, you agree that The Works and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes.
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Virgin Balloon Flights – Enter code Birthday10 at the checkout and receive 10% off our most popular birth
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Enter code Birthday10 at the checkout and receive 10% off our most popular birthday and celebratory gift packages for one. Make their birthday a big one when ...

Terms & Conditions
Terms and conditions apply. Please see Virgin Balloon Flights site for full details. These Terms and Conditions govern your use of the Virgin Balloon Flights website (Virgin Balloon Flights Site) and your relationship with Virgin Balloon Flights (virginballoonflights.co.uk, we or us). Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions, please do not register for or use the Virgin Balloon Flights Site.
1. Use of the Virgin Balloon Flights Site
The Virgin Balloon Flights site is provided to you free of charge for your personal use subject to these Terms and Conditions. By using the Virgin Balloon Flights site you agree to be bound by these Terms and Conditions.
2. Amendments
We may update these Terms and Conditions from time to time and any changes will be notified to you via a suitable announcement on the Virgin Balloon Flights site. The changes will apply to the use of the Virgin Balloon Flights site after we have given notice. If you do not wish to accept the new Terms and Conditions you should not continue to use the Virgin Balloon Flights Site. If you continue to use the Virgin Balloon Flights site after the date on which the change comes into effect, your use of the Virgin Balloon Flights site indicates your agreement to be bound by the new Terms and Conditions.
3. Customer Registration
You must ensure that the details provided by you on customer registration or at any time are correct and complete.
You must inform us immediately of any changes to the information that you provided when registering by updating your personal details. You can update your personal details by sending an email, including your email address and your account name to customerservice@virginballoonflights.co.uk.
4. Password and security
When you register to use the Virgin Balloon Flights site you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us by contacting us by telephone 0871 663 0016 or by email to customerservice@virginballoonflights.co.uk immediately.
If Virgin Balloon Flights has reason to believe that there is likely to be a breach of security or misuse of the Virgin Balloon Flights site, we may require you to change your password or we may suspend your account in accordance with paragraph 13 below.
5. Excluded Services
The services provided by the Virgin Balloon Flights site do not include the provision of computer or other necessary equipment to access the Virgin Balloon Flights site. To use the Virgin Balloon Flights site you will require Internet connectivity and appropriate telecommunication links. We shall not be liable for any telephone or other costs that you may incur.
6. Intellectual property
The content of the Virgin Balloon Flights site is protected by copyright, trade marks, database and other intellectual property rights. You may retrieve and display the content of the Virgin Balloon Flights site on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Virgin Balloon Flights site without written permission from Virgin Balloon Flights.
No licence is granted to you in these Terms and Conditions to use any trade mark of Virgin Balloon Flights or any affiliated companies.
7. Limitations
You may not use the Virgin Balloon Flights Site for any of the following purposes:
a. Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
b. Transmitting material that encourages conduct that constitutes a criminal offence results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.
c. Gaining unauthorised access to other computer systems.
d. Interfering with any other person’s use or enjoyment of the Virgin Balloon Flights site.
e. Breaching any laws concerning the use of public telecommunications networks.
f. Interfering or disrupting networks or web sites connected to the Virgin Balloon Flights site.
g. Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.
Virgin Balloon Flights reserves the right to refuse to post material on the Virgin Balloon Flights site or to remove material already posted on the Virgin Balloon Flights site.
You will indemnify us against all losses, liabilities, costs and expenses reasonably suffered or incurred by us, all damages awarded against us under any judgment by a court of competent jurisdiction and all settlements sums paid by us as a result of any settlement agreed by us arising out or in connection with:
a. Any claim by any third party that the use of the Virgin Balloon Flights site by you is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or constitutes a breach of any applicable law, regulation or code of practice;
b. Any claim by any third party that the use of the Virgin Balloon Flights site by you infringes that third party’s copyright or other intellectual property rights of whatever nature; and
c. Any fines or penalties imposed by any regulatory, advertising or trading body or authority in connection with the use of the Virgin Balloon Flights site by you.
8. Availability of the Virgin Balloon Flights Site
Although Virgin Balloon Flights aims to offer you the best service possible; it makes no promise that the services at the Virgin Balloon Flights site will meet your requirements. Virgin Balloon Flights cannot guarantee that the service will be fault free. If a fault occurs in the service you should report it to customerservice@virginballoonflights.co.uk and we will attempt to correct the fault as soon as we reasonably can.
Your access to the Virgin Balloon Flights site may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. Virgin Balloon Flights will attempt to restore the service as soon as it reasonably can.
9. Virgin Balloon Flights’ right to suspend or cancel your registration
Virgin Balloon Flights may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions.
You can cancel this agreement at any time by informing us in writing. If you do so, you must stop using the Virgin Balloon Flights Site.
The suspension or cancellation of your registration and your right to use the Virgin Balloon Flights Site shall not affect either party’s rights or liabilities.
Paragraphs 6, 7 and 10 of these Terms and Conditions shall survive cancellation.
10. Virgin Balloon Flights’ liability
The Virgin Balloon Flights site is provided by Virgin Balloon Flights without any warranties or guarantees. You must bear the risks associated with the use of the Internet.
The Virgin Balloon Flights site provides content from other Internet sites or resources and while Virgin Balloon Flights tries to ensure that material included on the Virgin Balloon Flights site is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. Virgin Balloon Flights will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Virgin Balloon Flights site. If Virgin Balloon Flights is informed of any inaccuracies in the material on the Site we will attempt to correct the inaccuracies as soon as we reasonably can.
In particular, we disclaim all liabilities in connection with the following:
a. Incompatibility of the Virgin Balloon Flights site with any of your equipment, software or telecommunications links.
b. Technical problems including errors or interruptions of the Virgin Balloon Flights site.
c. Unsuitability, unreliability or inaccuracy of the Virgin Balloon Flights site.
d. Inadequacy of the Virgin Balloon Flights site to meet your requirements.
To the full extent allowed by applicable law, you agree that we will not be liable to you/or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Virgin Balloon Flights site.
Nothing in this paragraph applies to Virgin Balloon Flights’ liability in respect of products sold through the online Shop.
Nothing in these Terms and Conditions shall exclude Virgin Balloon Flights’ liability for personal injury or death caused by its negligence.
Our acceptance of an order takes place on dispatch of the order, at which point the purchase contract will be made and you will be charged for your order.
11. Third Party Websites
As a convenience to Virgin Balloon Flights’ customers, the Virgin Balloon Flights site includes links to other web sites or material which are beyond its control. Virgin Balloon Flights is not responsible for content on the Internet or World Wide Web or any other site outside the Virgin Balloon Flights site.
12. Advertising and Sponsorship
Part of the Virgin Balloon Flights site may contain advertising and sponsorship. Advertisers and Sponsors are responsible for ensuring that material submitted for inclusion on the Virgin Balloon Flights site complies with relevant laws and codes. We will not be responsible for any error or inaccuracy in advertising and sponsorship material.
13. Competitions
VIRGIN BALLOON FLIGHTS COMPETITIONS AND FREE PRIZE DRAWS (“COMPETITIONS”)
a. The promoter of the Competitions is Virgin Balloon Flights (the “Promoter”). The Promoter’s principal place of business is at Jesson House, Stafford Court, Telford, Shropshire, TF3 3BD. These terms and conditions govern and apply to all Competitions which are promoted or run across any and all platforms by the Promoter (whether acting on behalf of itself or as agent on behalf of any other group undertakings (as defined by sections 258 and 259 of the Companies Act 1985)) including but not limited to www.virgnballoonflights.co.uk (a “Website”).
b. All entrants must qualify at the date of entry (in that they must be eligible in accordance with these Terms and any other terms and conditions imposed by the Promoter in relation to each individual Competition) and be resident in the UK. The eligibility of any entrant is at the sole discretion of the Promoter. Employees, families or agents of the Promoter and/or any of its group undertakings are not eligible to enter the Competitions. Only one entry per person and per household is permitted.
c. By entering the Competitions, you hereby warrant that all information submitted by you is true, current and complete.
d. All entries must include all details requested on the Website for any particular Competition and be submitted in accordance with these Terms and any other terms of entry detailed on the Website, including, without limitation, submission within the requisite time frame.
e. The decision of the Promoter as to who has been awarded a prize is final and no correspondence will be entered into. The Promoter may at its sole discretion, substitute any prize for a prize of a similar nature and/or comparable value. Winners may not request and are not entitled to a cash alternative to their prize and their prize is non-refundable and non-transferable.
f. The Promoter accepts no responsibility or liability for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft, destruction, alteration of, or unauthorised access to entries, or entries lost, incomplete or delayed whether or not arising during operation or transmission as a result of server failures, virus, bugs or other causes outside its control. All lost, damaged or incomplete entries will be deemed invalid. Proof of entry shall not be proof of delivery or receipt. Only entries received in accordance with these Terms and all other terms and conditions will be acceptable. The Promoter will not be liable if a prize cannot be taken by a winner for any reason beyond the control of the Promoter. Return of prize notification as undeliverable or failure to respond to a prize notification within a reasonable time will result in disqualification and an alternate winner may be selected at the Promoter’s discretion. In the event that a winner declines his or her prize the Promoter may elect, at its own discretion, to select an alternate winner.
g. The winner may be required to participate in publicity surrounding this promotion and consents to his/her name, locations and photographs being published for the purposes of any individual Competition and promoting the Promoter and its business.
h. The terms and conditions of any third party supplier may apply and must be accepted and complied with by the winner. The winner also acknowledges that the prize will not comprise any further or additional components including, by way of example only, the provision of insurance or spending money for a prize such as a holiday.
i. Any personal data relating to entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the individual’s prior consent.
j. By entering the Competitions, all entrants are deemed to accept these Terms and all other terms and conditions. The Promoter may, at its sole discretion, change the dates of entry into the Competitions and/or the dates on which the Competitions will be promoted and the Promoter reserves the right to alter, amend or withdraw these Terms and all other terms and Conditions and/or the Competitions without prior notice.
k. By entering the Competitions you hereby assign all copyright which you may own in your entry to the Promoter and you acknowledge that the Promoter will own all the copyright in your entry.
l. Other than for death or personal injury arising from negligence of the Promoter, so far as is permitted by law, the Promoter hereby excludes all liability for any loss, damage, cost and expense, whether direct or indirect, howsoever caused in connection with the Competitions or any aspect of a prize.
m. These terms and conditions are governed by and construed and performed in accordance with the laws of England and Wales, whose courts shall be the courts of exclusive jurisdiction.
14. Applicable Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and any disputes will be decided only by the English courts.
15. International Use
Virgin Balloon Flights makes no promise that materials on the Virgin Balloon Flights Site are appropriate or available for use in locations outside the United Kingdom, and accessing the Virgin Balloon Flights Site from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.
16. Expiry Date on Payment Card
Please ensure that the expiry date of your payment card is after the anticipated dispatch date of your order. Payment is taken at the point of dispatch for goods and in the event that the payment card has expired we will be unable to take payment and fulfill your order.
17. Miscellaneous
a. You may not assign, sub-license or otherwise transfer any of your rights under these Terms and Conditions.
b. If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect.
c. If you breach these Terms and Conditions and Virgin Balloon Flights ignores this, Virgin Balloon Flights will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.
d. Virgin Balloon Flights shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond its control.
e. A person who is not a party to these Terms and Conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.
f. Virgin Balloon Flights is owned and operated by AirXcite Limited, a company registered in England and Wales whose registered office is at Jesson House, Stafford Court, Telford, Shropshire, TF3 3BD.
g. If you have any queries please contact customerservice@virginballoonflights.co.uk
TERMS & CONDITIONS OF YOUR FLIGHT VOUCHER
Please read all of our Terms and Conditions at https://www.virginballoonflights.co.uk/legalstuff.asp carefully before you use our website as your use of it and any order you place for vouchers will be subject to them.
You should print out a copy of them and any order that you place for future reference.
1 GENERAL
1.1. In these Terms and Conditions:-
“Contract” means the contract between you and us for the sale and purchase of the vouchers ordered by you using our website;
“Vouchers” mean the hot air balloon flight voucher or vouchers you have ordered in accordance with paragraph 3;
“We”, “us” or “our” means AirXcite Limited, trading as Virgin Balloon Flights, a company registered in England and Wales with registration number 3487563 and whose registered office is at Jesson House, Stafford Court, Telford, Shropshire, TF3 3BD;
“Working day” means any day except a Saturday or Sunday or public or Bank Holiday in England;
“You” or “your” means you as the user of our website and/or the buyer of any of the vouchers and, if you give the vouchers to someone else before you receive the flight and inform us in writing that you have done so and of that person’s name, address and telephone number, that other person. The Terms and Conditions referred to in paragraph 14 will apply to that other person.
1.2 Each voucher only entitles one person to participate in the flight.
1.3 Nothing in these Terms and Conditions will affect any of your rights as a consumer under any applicable legislation.
1.4 The Contract may be cancelled by you in accordance with paragraph 15.
1.5 You must be at least 18 years of age and have legal capacity to buy any vouchers from us.
1.6 We reserve the right in our absolute discretion to refuse access to or change the content of our website, reject any order or terminate any account you may open with us.
1.7 We may change the Terms and Conditions relating to the sale of our vouchers from time to time, although those applicable when you place your order will apply to the Contract. If we do so, we will post the changes on our website. You will be responsible for reading these Terms and Conditions each time you use this website, and your continued use of it will confirm your agreement to be bound by the terms and conditions which apply when you use the website or place any order with us.
1.8 If you are not an individual, you confirm that you have full power and authority to bind any business on whose behalf you place any order.
1.9 All Password Details and other information you supply on this website must be accurate and complete. We may in our absolute discretion withdraw all Password Details. Your Password Details are exclusive to you, cannot be transferred to anyone else and must be treated as strictly confidential at all times. If you become aware of any misuse of your Password Details or have any concerns regarding them, you must inform us immediately (please see https://www.virginballoonflights.co.uk/ContactUs.asp for more information or call 01952 212750).
1.10 We only deliver vouchers to delivery addresses in mainland United Kingdom. You must be resident in or your principal place of business must be in mainland United Kingdom if you wish to place an order to buy any vouchers and that address must appear in your order. When you state that address in your order it will be a representation by you that you reside in or your principal place of business is in mainland United Kingdom, and we will be relying on that representation if we accept your order.
2 YOUR ACCOUNT
2.1 You must ensure that all information you supply to us in relation to your account with us is complete and accurate and that you inform us of any change in that information.
2.2 You are responsible for protecting and maintaining the confidentiality of your log in name and password to your account and ensuring that there is no unauthorised access to or use of your account. If you think that anyone has unauthorised access to your account, you must inform us immediately. You will be liable for all transactions that occur using your log in name and password.
2.3 Vouchers ordered are subject to availability. If they are not in stock when you place your order, we will inform you of that as soon as reasonably practicable and refund or re-credit you for any amount you have paid or have been debited from your credit or bank debit card for any vouchers.
3 ORDERS
3.1 Any order you place to buy any vouchers featured on our website is your offer to us to buy the vouchers. We may send you an email, to the email address you provide in your order, acknowledging your offer and confirming details of your order. However, that email will not be acceptance of your order. There will be a legally binding contract between you and us for us to sell and you to buy the vouchers referred to in your order on dispatch to you of the vouchers ordered, unless we have notified you that your order is not accepted or you have cancelled it under paragraph 15 or we have cancelled it under paragraph 16.
4 PRICE AND PAYMENT
4.1 The price of the vouchers or other products you order will be the price displayed on our website when you place your order. Prices include VAT, where chargeable, at the applicable current rates. However, errors may occur and incorrect prices for vouchers you have ordered may be shown on our website. We will let you know if we discover any error in the price of those vouchers and give you the option of confirming your order, at the correct price, or cancelling it. If we cannot contact you, the order will be treated as having been cancelled. If it is cancelled and you have paid for the vouchers, a full refund will be made.
4.2 Unless we otherwise agree in writing, all prices for vouchers shown on the website are for delivery of the vouchers to you at your address stated in your order.
4.3 You must pay the purchase price for the vouchers by credit or debit card, or by PayPal. If you pay by debit or credit card, you undertake that all details that you provide to us will be correct, that the credit or debit card used belongs to the person submitting the order and that there are sufficient funds or credit facilities to cover the sums payable. We reserve the right to obtain validation of any credit or debit card details before accepting any order. If you pay by PayPal, you agree to be bound by any terms and conditions imposed by PayPal.
4.4 You will become the owner of any vouchers you order on this website when the vouchers are delivered. However, if you cancel the Contract in accordance with paragraph 15 of these Terms and Conditions, ownership of the vouchers will revert to us on the date of cancellation.
4.5 If you fail to provide us with a correct delivery address or do not accept delivery of your order we may terminate the Contract by notice to you and refund you the price of the vouchers paid by you, less the delivery charges, as soon as possible but in any event within 14 days.
5 DELIVERY
5.1 We will deliver your order to the delivery address stated in your order. Estimated delivery times are given in working days. We will use our reasonable endeavours to deliver your order in accordance with those estimated delivery times but will not be liable for any loss or damage suffered by you, nor will you have any right to terminate the Contract, as a result of any reasonable or unavoidable delay in delivery. If you pay with PayPal, we will deliver your order to the address you select within your PayPal account and will not be liable for any loss or damage suffered by you, nor will you have any right to terminate the Contract, as a result of you selecting an incorrect address.
5.2 If you request that we deliver your order by express or special delivery, it must be signed for on delivery by someone who is at least 18 years old.
5.3 You will become responsible for the loss or destruction of or any damage to the items in your order after it has been delivered to the delivery address stated in your order.
6 VOUCHER ENTITLEMENT AND VALIDITY
6.1 Subject to paragraph 8 and the type of voucher or package you purchase, your voucher or package will entitle you to participate in a hot air balloon flight as detailed in the table below comprising:
6.1.1 A pre-flight briefing from the pilot.
6.1.2 Approximately 1 hour’s flying time, subject to weather conditions, safety and legal compliance.
6.1.3 Champagne after the flight.
6.1.4 Your personalised commemorative certificate.
6.2 You will be entitled to fly only on the days and at the times detailed against the voucher or package type that you purchase as set out in the table below:
Voucher or Package Details
Weekday Morning (WeekAM) 12 Months Validity
Fly AM Monday to Friday only,
non-refundable
Weekday Anytime (WeekANY) 12 Months Validity
Fly AM or PM Monday to Friday only,
non-refundable
7 Day Anytime (7Day) 12 Months Validity
Fly AM or PM Monday to Sunday,
non-refundable
7 Day Anytime Plus (7DayPlus) 18 Months Validity
Fly AM or PM, Monday to Sunday
+ weather refund option*
Gift Experience Packages A combination of flight voucher/s and selected gift extras.
Specific terms and validity period depend on voucher type as above.
* The different refund options and conditions are specified in paragraph 7
6.3 Your vouchers are valid for a period of 12 or 18 months (depending on voucher type – see table above) from the date on which you buy them or from any other commencement date agreed between you and us. If your flight is not taken during that period, you will lose your right to take it, unless the validity period of your voucher is extended under paragraphs 10.2 or 11.3.
6.4 Your voucher or package is not redeemable for cash.
6.5 The face value of your voucher or package may not necessarily reflect the purchase price paid due to certain special offers during the year.
7 WEATHER REFUND OR EXCHANGE OPTIONS
7.1 All vouchers are non-refundable apart from the 7 Day Anytime Plus voucher (including those sold as part of gift experience packages) which entitle you, subject to conditions, to either one of the following two refunds under paragraphs 7.1.1 and 7.1.2 or an exchange to a Virgin Experience Days Gift Card under paragraph 7.1.3.
7.1.1 Monetary Refund – you are entitled to a monetary refund for each 7 day Anytime Plus voucher if you do not fly on seven booked dates because the flights are cancelled by us or our pilot. The following conditions apply to this refund:
– You must notify us in writing that you want a refund instead of flying, within 21 days of the date booked for the last flight attempt.
– We will deduct a £10 handling fee per voucher. Fee includes VAT at the applicable rate.
– You must return the vouchers (and, if applicable, merchandise), at your cost and risk in the state and condition in which they were when delivered, to our address at Jesson House, Stafford Court, Telford, Shropshire, TF3 3BD, before a refund or exchange will be issued. If you are unable to return the merchandise in full and in the state and condition in which they were when delivered, we will deduct an amount equal to a third of the recommended retail price of the merchandise (as displayed from time to time on our website www.virginballoonflights.co.uk).
– We are only able to make a refund to the buyer of the vouchers unless you decide to exchange your vouchers for a Virgin Experience Days Gift Card as per 7.1.3.
7.1.2 Two Thirds Monetary Refund – You are entitled to a monetary refund equal to two thirds (66.7%) of the amount paid for each 7 Day Anytime Plus voucher or Gift Experience Package if you do not fly on three booked dates because the flights are cancelled by us or our pilot. If you decide to take this early opt-out, the following conditions apply:
– You must notify us in writing that you want an early opt-out instead of flying, within 21 days of the date booked for the last flight attempt.
– You must return the vouchers (and, if applicable, merchandise), at your cost and risk in the state and condition in which they were when delivered, to our address at Jesson House, Stafford Court, Telford, Shropshire, TF3 3BD, before a refund or exchange will be issued. If you are unable to return the merchandise in full and in the state and condition in which they were when delivered, we will deduct an amount equal to a third of the recommended retail price of the merchandise (as displayed from time to time on our website www.virginballoonflights.co.uk).
– We are only able to make a refund to the buyer of the vouchers unless you decide to exchange your vouchers for a Virgin Experience Days Gift Card as per 7.1.3.
7.1.3 Exchange for Virgin Experience Days Gift Card – If you are entitled to a full refund or an early opt-out (under 7.1.1 & 7.1.2) you may request us to exchange your vouchers for a Virgin Experience Days Gift Card equal to the amount of the refund instead of requesting a monetary refund. Since this is essentially a straight swap between experiences, you will not be required to return any merchandise, no handling fee will be charged and the Gift Card can be sent to the current voucher holder. The Gift Card exchanges are subject to availability and you must agree to (i) us passing your details to Virgin Experience Days and (ii) be bound by any terms and conditions imposed by Virgin Experience Days. When you receive the Gift Card the contract you have with us is immediately terminated. This exchange is subject to paragraph 7.3.
7.2 If you have purchased a voucher or package pursuant to a “2-for-the-price-of-1” or “buy one get one free” offer, the full price voucher or voucher will be treated as having been redeemed first. We will not refund the value of the “free” voucher or package.
7.3 We are only able to provide a refund or exchange if you have a voucher that was issued by us and, even though you are bound by the terms and conditions in this Contract, if you have a voucher that was issued by someone other than us you should refer to them for any potential refunds or exchanges.
8 GENERAL VOUCHER EXCHANGE
8.1 All valid vouchers can be redeemed for a flight, as stated on the voucher, or products advertised on our website in the “Gift Extras” section at https://www.virginballoonflights.co.uk/gift-extras (subject to availability). Once you have booked or made any attempt to fly, you will only be able to redeem your voucher for a balloon flight. This exchange is subject to paragraph 7.3.
8.2 If you wish to receive any of the products under paragraph 8.1, you must notify us at least 21 days before the expiry date of your vouche
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The Works – 2 for £5 Calendars
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Terms & Conditions
Terms and conditions apply. Please see The Works site for full details. Terms & Conditions
This page provides information about who we are and the legal terms and conditions that may apply to your use of The Works website and any product or service you order from us. By shopping with us, you agree to our terms and conditions set here.
This website is owned and operated by The Works Stores Ltd. The Works Stores Ltd is a company registered in England and Wales (company registration number 06557400) whose registered office is at The Works, Boldmere House, Faraday Avenue, Hams Hall Distribution Park, Coleshill, Birmingham. B46 1AL. Our registered VAT number is GB 135 5978 79, Please note our VAT rate is 20%. Unless we say otherwise, we use the terms "The Works", "TheWorks.co.uk", "we", "us" and "our" on this page to refer to The Works Stores Ltd (including throughout the Website Terms and Conditions, the General Terms and Conditions of Sale, the Additional Terms and Conditions of Sale). If you want to ask us anything (whether about our products and services, this website, any of our terms and conditions or otherwise), then please use our Customer Contact Centre to contact us.
These website terms and conditions ("Website Terms") apply to your use of the The Works website at www.theworks.co.uk (the "Website"). You must read these Website Terms carefully, and we recommend that you print and keep a copy for your future reference. By accessing, browsing, using or registering with the Website, you confirm that you have read, understood and agree to these Website Terms in their entirety. If you do not agree to these Website Terms in their entirety, you must not use this Website.
Your Use of This Website
You must only use this Website for lawful purposes, and you must not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else's enjoyment of the Website. You may use, download and print content on the Website solely for your own personal use or internal business purposes. Other than for your own personal use or internal business purposes, you may not without our prior written consent:
Copy, reproduce, use or otherwise deal with any content on the Website;
Modify, distribute or re-post any content on the Website for any purpose;
Use the content of the Website for any commercial exploitation whatsoever.
Password / Account Security
You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. The Works shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password, account or order related emails.
Ownership of Rights
All rights, including copyright and other intellectual property rights, in and to this Website are owned by or licensed to The Works. If you acquire any copyright or other intellectual property rights in the Website (whether by operation of law or otherwise), then you agree to assign those rights to us (including any rights you may have in user generated content that you submit through the Website) on a worldwide basis absolutely to the fullest extent permitted by law. You will also unconditionally and irrevocably waive any and all moral rights you acquire in or to the Website.
You further agree to execute all such documents and do all such acts and things as we may reasonably require in order to assign any such rights to us and to waive any moral rights you acquire in or to the Website.
Age Restrictions on Purchase
The purchase of certain products and services made available on the Website are subject to age requirements specified by law. We are not permitted by law to supply these products or services to individuals who do not satisfy these age requirements and, if you are underage, you must not attempt to order these products or services through the Website. In particular, please note that age restrictions apply in the UK to the purchase of the products and services listed below. By placing an order for any of the following products or services you confirm that you (and, if different, the recipient of the product and/or service) satisfy the age requirements necessary to buy that product or service:
Videos and DVDs
Videos and DVDs can only be purchased by, and for, individuals who satisfy the British Board of Film Classification or other age classification criteria applicable to the relevant video or DVD. Videos and DVDs can only be purchased by, and for, individuals who satisfy these age classification criteria.
Accuracy of Content
To the extent permitted by applicable law, The Works disclaims all representations and warranties, express or implied, that content or information displayed in or on this Website is accurate, complete, up-to-date and/or does not infringe the rights of any third party. Content can and will be changed in order to make the information as accurate as possible over time. The views expressed in user generated content are the opinions of those users and do not represent the views, opinions, beliefs or values of The Works.
Your Legal rights depend on whether you have a 'contract'. You will have legal rights (and a contract) either:
Once you've paid for the item.
Or once we have delivered the item to you.
Other Legal Notices
There may be legal notices on other areas of this Website which relate to your use of the Website, all of which will, together with these Website Terms and our Privacy Policy (and, where applicable, the General Terms and Conditions of Sale, the Additional Terms and Conditions of Sale and the Corporate Ordering Terms and Conditions of Sale) govern your use of this Website.
Third Party Rights
Only you and The Works shall be entitled to enforce these Website Terms. No third party shall be entitled to enforce any of these Website Terms, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.
Entire Agreement
These Website Terms set out the entire agreement between you and us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law.
Law, Jurisdiction and Language
Any matter that arises out of your use of this Website (including any contract entered between you and us through the Website) shall be governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales. All contracts shall be concluded in English.
Changes to These Website Terms
We reserve the right to change and update these Website Terms from time to time and recommend that you revisit this page regularly to keep informed of the current Website Terms that apply to your use of the Website. By continuing to access, browse and use this Website, you will be deemed to have agreed to any changes or updates to our Website Terms.
Purchasing From The Works Website
Whenever you use this Website to order a product from The Works, our Website Terms and Conditions will apply to your use of the Website in addition to these General Terms and Conditions of Sale.
The Works reserves the right to refuse or cancel any order or close an account (even if we have previously confirmed your order). If this happens to you and you think we've made a mistake, please contact our Customer Services team.
Product Descriptions
The Works has taken reasonable precautions to try to ensure that prices quoted on the Website are correct and that all products have been fairly and accurately described. However, when ordering please note that:
Orders will only be accepted if there are no errors in the description of the goods and no errors in their prices as advertised on this Website;
All prices are displayed in pounds Sterling inclusive of UK VAT where applicable.
Packaging may vary from that shown on the Website;
The sizes shown on the Website are approximate only and may vary slightly;
Colours of our products are displayed as accurately as possible on the Website, the actual colours you see will depend on your monitor and we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.
All items are subject to availability. We will inform you as soon as possible if the product(s) you have ordered are not available and we may offer alternative product(s) of equal or higher quality and value.
Acceptance of Your Order
Please note that completion of the online checkout process does not constitute The Works' acceptance of your order. Our acceptance of your order will take place only when we dispatch the product(s) that you ordered from us.
If you supplied us with your email address when entering your payment details (or if you have a registered account with us), we will notify you by email as soon as possible to confirm that we have received your order. During the checkout process, you will be asked to complete your payment details. All fields indicated as compulsory must be completed. Please note that we will collect and store your information, using an encrypted secure payment mechanism and will only use your information in accordance with our Privacy Policy.
All card payments are subject to authorisation by your card issuer and we take payment when we accept your order shortly before dispatch. If your payment is not received and you have already received the products you ordered from us, you must pay for the products or return those products to us in accordance with reasonable return instructions that we provide to you and in the same condition that you received them at your own expense.
If you do not do this within 30 days of the date on which we cancel your order, we may collect or arrange for collection of the products at your expense. We reserve the right to charge you for any and all damage to (or other adverse interference with) any products that are the subject of an unpaid order. If The Works cannot supply you with the product or service you ordered, we will not process your order, inform you of this in writing (including e-mail) and, if you have already paid for the product or service, refund you in full as soon as reasonably possible.
Delivery - Charges and Timescales
We respect your confidentiality. All orders are dispatched in discreet, plain packaging, and we will never make your details available to any third party company for marketing purposes. Delivery charges and timescales vary depending on the type of products ordered, the service you select, delivery address and unforeseeable disruptions to delivery services. For full details of our delivery charges please Click Here
Please note that certain products may be subject to additional terms and conditions of sale relevant to the delivery charges and/or timescales applicable to that product. Delivery will be to the UK or international address specified in your order. If no one is available at a residential or other address at the time of delivery, a note will be left to advise whether your order has been left in a safe place e.g. with a neighbour, or returned to depot.
All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order. The Works shall be under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control. In the UK, delivery charge refunds can only be made in accordance with your legal rights under the Consumer Protection (Distance Selling) Regulations June 2014 and other applicable legislation. Similar rights may apply for some international deliveries. For further information about your legal rights contact your local authority Trading Standards department or consumer advice centre (for example the Citizen's Advice Bureau for UK customers).
Promotions and Promotion Codes
If you have a promotional code, you need to enter this into the box on the 'My basket' page. You can find this box towards the bottom of the page, near the order total. You must be registered with The Works and logged in when placing your order, to receive this promotion. Promotional codes can be used only once per customer as defined by their email address and/or credit card address and/or delivery address. Only one promotional code can be used per transaction. Offer cannot be used in conjunction with certain other offers from The Works. Codes offering a discount when you spend a certain amount can only apply to a single transaction and exclude gift boxing, delivery charges, gift vouchers/cards and selected products. Please note that promotional codes also have an expiry date, after which they are not redeemable.
Promotional codes remain the property of The Works (www.theworks.co.uk), are non-transferable and may not be reproduced in any form. We reserve the right to remove promotion codes at any time and without warning. Additional offers may not available in The Works stores or 'Other shops' or with any third party website unless otherwise stated.
We reserve the right to withdraw offers at any time. Some promotions may not combine with other promotions on site, and if so, the best offer will be applied to your order. Any Buy One Get One Free items will always give you the cheapest item free. Items in the Buy One Get One Free promotion are excluded from all other promotional discounts, and do not count towards a spending threshold to receive another discount. Please note: If you buy in a Buy One Get One Free promotion, individual items cannot be returned for refund, you will need to send back all the qualifying items. Only one promotional code can be used per order, and promotion codes cannot be used with multi-buy offers.
Certain products may be excluded from promotion codes, including all GCSE books and any product with a kit price.
Promotion products fulfilled by Gardeners are also excluded from promotions.
In-store Cheapest Price Guaranteed promotion, Terms and Conditions.
Payment
We only accept payment in UK Pound Sterling (GBP). Customers outside the UK will be billed in Sterling.
We accept the following cards: Visa / MasterCard / Maestro / American Express / PayPal
Other Forms of Payment
Whilst other electronic payment methods are not currently accepted, we are happy to accept orders via post. Currently, Gift cards can not be used online, but can be used in any of our 430 stores. When presenting your gift card for payment at a store, the Bar Code and Card Number must be visible. When purchasing a gift card please note that the card will expire 12 months from the date of activation and any remaining balance will be removed.
Please send your order with a cheque or postal order to :
Customer Service Centre
The Works Stores Ltd
Boldmere House
Faraday Avenue
Hams Hall Distribution Park
Coleshill
Birmingham
B46 1AL
Please ensure all crossed cheques and postal orders are made payable to 'The Works Stores Ltd'.
Payment Security
We are a member of IMRG, the leading industry body for global e-tailing, promoting the highest possible industry standards and best practices ensuring honest and truthful transactions. We utilise industry-standard 128 bit Secure Sockets Layer (SSL) technology to allow for the encryption of sensitive information such as your name, address and other sensitive information like your credit card details.
This technology includes the following features:
Authentication - this assures your browser that your data is being sent to the correct computer server, and that the server is secure. Encryption - this encodes the data, so that it cannot be read by anyone other than the secure server. Data Integrity - this checks the data being transferred to ensure it has not been altered.
Returns and Cancellations
If you are a UK/EU consumer, you have the legal right, under the Consumer Protection (Distance Selling) Regulations June 2014 to cancel your order within thirty (30) working days following your receipt of the goods or the date on which we begin provision of the services. Refunds for orders cancelled under the provisions of the Consumer Protection (Distance Selling) Regulations will be processed in accordance with your legal rights. For further information about your statutory rights, contact your local authority Trading Standards department or consumer advice centre (for example the Citizen's Advice Bureau if you are in the UK). If you are a non-EU customer, please see our international returns policy. If you are considering cancelling or wish to cancel a product you have ordered from us, please be aware of the following terms that apply:
Applicability of cancellation rights: Legal rights of cancellation under the Distance Selling Regulations available for UK or EU consumers do not apply to certain products and services.
The sale of customised goods or perishable goods, sealed audio or video recordings, or software, which has been opened.
Additional cancellation terms: Where Additional Terms and Conditions of Sale are applicable to any product or service you have ordered from us, these may also govern your cancellation rights and you should review these carefully;
Damaged or incorrectly supplied products: You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform us (by post, phone or e-mail only) within the fourteen (14) day period. You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied.
Other cancelled products: If you want to cancel products that are not damaged or incorrectly supplied, then you must inform us of this within fourteen (14) working days following the date of receipt in accordance with the Distance Selling Regulations or otherwise as soon as possible. You must take reasonable care of the products that you wish to cancel and not use them. Products should be returned in their original packaging or promptly at your cost or using the free returns form supplied with your order.
This is not intended to be a full statement of all your rights under the Distance Selling Regulations. Full details of your rights under the Distance Selling Regulations are available in the UK from your local Citizens' Advice Bureau or your Local Authority's Trading Standards Office.
Damage during the course of returning products:
If you choose to return any products to us, please return them to your nearest The Works store.
If you cancel your order in any of the circumstances set out above in regards to cancellation under the provisions of the Distance Selling Regulations, The Works will refund any money paid by you after any products, which have been delivered to you, when returned to us. In the case of damaged or incorrectly supplied goods, we may offer you a refund. Any refunds given by us will be made to the debit/credit card account provided when you placed your order and will be subject to our right to withhold amounts for products which are damaged on return as outlined above. Where we deliver products to a third party in accordance with your order, you will only be able to exercise this cancellation right if you can return the goods to us (or arrange for us to collect them). For further details with regards to cancellations, please see our help pages or contact customer services. If you wish to cancel your order under the Distance Selling Regulations we ask you to please notify our Customer Service team quoting your name, order number and details of the products via our Customer Contact Centre or our Customer Service address:
Customer Services
The Works Stores Ltd
Boldmere House
Faraday Avenue
Hams Hall Distribution Park
Coleshill
Birmingham
B46 1AL
0121 313 6050
Goods must be returned within 30 days, using the address above.
Where you are cancelling your order within this cooling-off period we will refund the full cost of the item. We will only refund the delivery charges if you are cancelling the whole order, so please mention this when cancelling your order. Delivery charges are non-refundable if you are returning part of an order.
Faulty Items
In the rare event you have a faulty item, please contact us first and arrange to return to us for a refund. Please note, if you do not use this option to return goods, we cannot refund any postage costs incurred by your return.
Customer Service
The Works Stores Ltd
Boldmere House
Faraday Avenue
Hams Hall Distribution Park
Coleshill
Birmingham
B46 1AL
Goods returned for exchange or gift vouchers must in all respects be in the condition you received them. This offer applies for one month from the date of purchase and is in addition to your statutory rights. If posting goods, please keep proof of posting.
Contacting Us By Phone
Calls are answered during our normal office hours.
Other Terms & Conditions
British Forces Post Office (BFPO) Delivery
Unfortunately at this current time we cannot deliver to the British Forces Post Office (BFPO), we are working to get this fixed as soon as possible.
International Delivery
We currently deliver to the Republic of Ireland only.
Your Right to Cancel
If you are a UK/EU consumer, you have the legal right, under the Consumer Protection (Distance Selling) Regulations June 2014 to cancel your order within thirty (30) working days following your receipt of the goods or the date on which we begin provision of the services. Refunds for orders cancelled under the provisions of the Consumer Protection (Distance Selling) Regulations will be processed in accordance with your legal rights. For further information about your statutory rights, contact your local authority Trading Standards department or consumer advice centre (for example the Citizen's Advice Bureau if you are in the UK). If you are a non-EU customer, please see our international returns policy.
If you wish to cancel (or are considering cancelling) a product or service you have ordered from us, please be aware of the following terms that apply:
Applicability of cancellation rights: Legal rights of cancellation under the Distance Selling Regulations available for UK or EU consumers do not apply to certain products: The sale of customised goods or perishable goods, sealed audio or video recordings, or software, which has been opened.
Magazines
Goods that by reason of their nature, cannot be returned - (Items such as underwear, where the 'hygiene patch' has been removed, or cosmetics where the seal has been broken).
Additional cancellation terms: Where Additional Terms and Conditions of Sale are applicable to any product you have ordered from us, these may also govern your cancellation rights and you should review these carefully;
Damaged or incorrectly supplied products: You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform us (by post, phone or e-mail only) within a reasonable period of time. You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied.
Other cancelled products: If you want to cancel products that are not damaged or incorrectly supplied, then you must inform us of this within fourteen (14) working days following the date of receipt in accordance with the Distance Selling Regulations or otherwise as soon as possible. You must take reasonable care of the products that you wish to cancel and not use them. Products should be returned in their original packaging.
This is not intended to be a full statement of all your rights under the Distance Selling Regulations. Full details of your rights under the Distance Selling Regulations are available in the UK from your local Citizens' Advice Bureau or your Local Authority's Trading Standards Office.
If you cancel your order in any of the circumstances set out above in regards to cancellation under the provisions of the Distance Selling Regulations, The Works will refund any money paid by you after any products, which have been delivered to you, when returned to us. In the case of damaged or incorrectly supplied goods, we may offer you a refund. Any refunds given by us will be made to the debit/credit card account provided when you placed your order and will be subject to our right to withhold amounts for products which are damaged on return as outlined above.
Where we deliver products to a third party in accordance with your order, you will only be able to exercise this cancellation right if you can return the goods to us (or arrange for us to collect them). For further details with regards to cancellations, please see our help pages or contact customer services.
Customer Ratings and Reviews Terms and Conditions
These Terms of Use govern your conduct associated with the Customer Ratings and Review service offered by The Works (the "CRR Service"). To the extent of any conflict between The Works' Privacy Policy and these Terms of Use, these Terms of Use shall control with respect to the CRR Service. By submitting any content to The Works, you represent and warrant that:
you are the sole author and owner of the intellectual property rights thereto;
all "moral rights" that you may have in such content have been voluntarily waived by you;
all content that you post is accurate;
you are at least 18 years old;
use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.
You further agree and warrant that you shall not submit any content:
that is known by you to be false, inaccurate or misleading;
that infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
that violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);
that is, or may reasonably be considered to be, defamatory, libellous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
for which you were compensated or granted any consideration by any third party;
that includes any information that references other websites, addresses, email addresses, contact information or phone numbers;
that contains any computer viruses, worms or other potentially damaging computer programs or files.
You agree to indemnify and hold The Works (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Bazaarvoice, Inc.), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party. For any content that you submit, you grant The Works a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.
All content that you submit may be used at The Works' sole discretion. The Works reserves the right to change, condense or delete any content on The Works' website that The Works deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. The Works does not guarantee that you will have any recourse through The Works to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, The Works reserves the right to remove or to refuse to post any submission for any reason.
You acknowledge that you, not The Works, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of The Works, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.
By submitting your email address in connection with your rating and review, you agree that The Works and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes.
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The Works – 4 for £10 Kids DVDs
81

The Works – 4 for £10 Kids DVDs

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Terms & Conditions
Terms and conditions apply. Please see The Works site for full details. Terms & Conditions
This page provides information about who we are and the legal terms and conditions that may apply to your use of The Works website and any product or service you order from us. By shopping with us, you agree to our terms and conditions set here.
This website is owned and operated by The Works Stores Ltd. The Works Stores Ltd is a company registered in England and Wales (company registration number 06557400) whose registered office is at The Works, Boldmere House, Faraday Avenue, Hams Hall Distribution Park, Coleshill, Birmingham. B46 1AL. Our registered VAT number is GB 135 5978 79, Please note our VAT rate is 20%. Unless we say otherwise, we use the terms "The Works", "TheWorks.co.uk", "we", "us" and "our" on this page to refer to The Works Stores Ltd (including throughout the Website Terms and Conditions, the General Terms and Conditions of Sale, the Additional Terms and Conditions of Sale). If you want to ask us anything (whether about our products and services, this website, any of our terms and conditions or otherwise), then please use our Customer Contact Centre to contact us.
These website terms and conditions ("Website Terms") apply to your use of the The Works website at www.theworks.co.uk (the "Website"). You must read these Website Terms carefully, and we recommend that you print and keep a copy for your future reference. By accessing, browsing, using or registering with the Website, you confirm that you have read, understood and agree to these Website Terms in their entirety. If you do not agree to these Website Terms in their entirety, you must not use this Website.
Your Use of This Website
You must only use this Website for lawful purposes, and you must not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else's enjoyment of the Website. You may use, download and print content on the Website solely for your own personal use or internal business purposes. Other than for your own personal use or internal business purposes, you may not without our prior written consent:
Copy, reproduce, use or otherwise deal with any content on the Website;
Modify, distribute or re-post any content on the Website for any purpose;
Use the content of the Website for any commercial exploitation whatsoever.
Password / Account Security
You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. The Works shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password, account or order related emails.
Ownership of Rights
All rights, including copyright and other intellectual property rights, in and to this Website are owned by or licensed to The Works. If you acquire any copyright or other intellectual property rights in the Website (whether by operation of law or otherwise), then you agree to assign those rights to us (including any rights you may have in user generated content that you submit through the Website) on a worldwide basis absolutely to the fullest extent permitted by law. You will also unconditionally and irrevocably waive any and all moral rights you acquire in or to the Website.
You further agree to execute all such documents and do all such acts and things as we may reasonably require in order to assign any such rights to us and to waive any moral rights you acquire in or to the Website.
Age Restrictions on Purchase
The purchase of certain products and services made available on the Website are subject to age requirements specified by law. We are not permitted by law to supply these products or services to individuals who do not satisfy these age requirements and, if you are underage, you must not attempt to order these products or services through the Website. In particular, please note that age restrictions apply in the UK to the purchase of the products and services listed below. By placing an order for any of the following products or services you confirm that you (and, if different, the recipient of the product and/or service) satisfy the age requirements necessary to buy that product or service:
Videos and DVDs
Videos and DVDs can only be purchased by, and for, individuals who satisfy the British Board of Film Classification or other age classification criteria applicable to the relevant video or DVD. Videos and DVDs can only be purchased by, and for, individuals who satisfy these age classification criteria.
Accuracy of Content
To the extent permitted by applicable law, The Works disclaims all representations and warranties, express or implied, that content or information displayed in or on this Website is accurate, complete, up-to-date and/or does not infringe the rights of any third party. Content can and will be changed in order to make the information as accurate as possible over time. The views expressed in user generated content are the opinions of those users and do not represent the views, opinions, beliefs or values of The Works.
Your Legal rights depend on whether you have a 'contract'. You will have legal rights (and a contract) either:
Once you've paid for the item.
Or once we have delivered the item to you.
Other Legal Notices
There may be legal notices on other areas of this Website which relate to your use of the Website, all of which will, together with these Website Terms and our Privacy Policy (and, where applicable, the General Terms and Conditions of Sale, the Additional Terms and Conditions of Sale and the Corporate Ordering Terms and Conditions of Sale) govern your use of this Website.
Third Party Rights
Only you and The Works shall be entitled to enforce these Website Terms. No third party shall be entitled to enforce any of these Website Terms, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.
Entire Agreement
These Website Terms set out the entire agreement between you and us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law.
Law, Jurisdiction and Language
Any matter that arises out of your use of this Website (including any contract entered between you and us through the Website) shall be governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales. All contracts shall be concluded in English.
Changes to These Website Terms
We reserve the right to change and update these Website Terms from time to time and recommend that you revisit this page regularly to keep informed of the current Website Terms that apply to your use of the Website. By continuing to access, browse and use this Website, you will be deemed to have agreed to any changes or updates to our Website Terms.
Purchasing From The Works Website
Whenever you use this Website to order a product from The Works, our Website Terms and Conditions will apply to your use of the Website in addition to these General Terms and Conditions of Sale.
The Works reserves the right to refuse or cancel any order or close an account (even if we have previously confirmed your order). If this happens to you and you think we've made a mistake, please contact our Customer Services team.
Product Descriptions
The Works has taken reasonable precautions to try to ensure that prices quoted on the Website are correct and that all products have been fairly and accurately described. However, when ordering please note that:
Orders will only be accepted if there are no errors in the description of the goods and no errors in their prices as advertised on this Website;
All prices are displayed in pounds Sterling inclusive of UK VAT where applicable.
Packaging may vary from that shown on the Website;
The sizes shown on the Website are approximate only and may vary slightly;
Colours of our products are displayed as accurately as possible on the Website, the actual colours you see will depend on your monitor and we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.
All items are subject to availability. We will inform you as soon as possible if the product(s) you have ordered are not available and we may offer alternative product(s) of equal or higher quality and value.
Acceptance of Your Order
Please note that completion of the online checkout process does not constitute The Works' acceptance of your order. Our acceptance of your order will take place only when we dispatch the product(s) that you ordered from us.
If you supplied us with your email address when entering your payment details (or if you have a registered account with us), we will notify you by email as soon as possible to confirm that we have received your order. During the checkout process, you will be asked to complete your payment details. All fields indicated as compulsory must be completed. Please note that we will collect and store your information, using an encrypted secure payment mechanism and will only use your information in accordance with our Privacy Policy.
All card payments are subject to authorisation by your card issuer and we take payment when we accept your order shortly before dispatch. If your payment is not received and you have already received the products you ordered from us, you must pay for the products or return those products to us in accordance with reasonable return instructions that we provide to you and in the same condition that you received them at your own expense.
If you do not do this within 30 days of the date on which we cancel your order, we may collect or arrange for collection of the products at your expense. We reserve the right to charge you for any and all damage to (or other adverse interference with) any products that are the subject of an unpaid order. If The Works cannot supply you with the product or service you ordered, we will not process your order, inform you of this in writing (including e-mail) and, if you have already paid for the product or service, refund you in full as soon as reasonably possible.
Delivery - Charges and Timescales
We respect your confidentiality. All orders are dispatched in discreet, plain packaging, and we will never make your details available to any third party company for marketing purposes. Delivery charges and timescales vary depending on the type of products ordered, the service you select, delivery address and unforeseeable disruptions to delivery services. For full details of our delivery charges please Click Here
Please note that certain products may be subject to additional terms and conditions of sale relevant to the delivery charges and/or timescales applicable to that product. Delivery will be to the UK or international address specified in your order. If no one is available at a residential or other address at the time of delivery, a note will be left to advise whether your order has been left in a safe place e.g. with a neighbour, or returned to depot.
All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order. The Works shall be under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control. In the UK, delivery charge refunds can only be made in accordance with your legal rights under the Consumer Protection (Distance Selling) Regulations June 2014 and other applicable legislation. Similar rights may apply for some international deliveries. For further information about your legal rights contact your local authority Trading Standards department or consumer advice centre (for example the Citizen's Advice Bureau for UK customers).
Promotions and Promotion Codes
If you have a promotional code, you need to enter this into the box on the 'My basket' page. You can find this box towards the bottom of the page, near the order total. You must be registered with The Works and logged in when placing your order, to receive this promotion. Promotional codes can be used only once per customer as defined by their email address and/or credit card address and/or delivery address. Only one promotional code can be used per transaction. Offer cannot be used in conjunction with certain other offers from The Works. Codes offering a discount when you spend a certain amount can only apply to a single transaction and exclude gift boxing, delivery charges, gift vouchers/cards and selected products. Please note that promotional codes also have an expiry date, after which they are not redeemable.
Promotional codes remain the property of The Works (www.theworks.co.uk), are non-transferable and may not be reproduced in any form. We reserve the right to remove promotion codes at any time and without warning. Additional offers may not available in The Works stores or 'Other shops' or with any third party website unless otherwise stated.
We reserve the right to withdraw offers at any time. Some promotions may not combine with other promotions on site, and if so, the best offer will be applied to your order. Any Buy One Get One Free items will always give you the cheapest item free. Items in the Buy One Get One Free promotion are excluded from all other promotional discounts, and do not count towards a spending threshold to receive another discount. Please note: If you buy in a Buy One Get One Free promotion, individual items cannot be returned for refund, you will need to send back all the qualifying items. Only one promotional code can be used per order, and promotion codes cannot be used with multi-buy offers.
Certain products may be excluded from promotion codes, including all GCSE books and any product with a kit price.
Promotion products fulfilled by Gardeners are also excluded from promotions.
In-store Cheapest Price Guaranteed promotion, Terms and Conditions.
Payment
We only accept payment in UK Pound Sterling (GBP). Customers outside the UK will be billed in Sterling.
We accept the following cards: Visa / MasterCard / Maestro / American Express / PayPal
Other Forms of Payment
Whilst other electronic payment methods are not currently accepted, we are happy to accept orders via post. Currently, Gift cards can not be used online, but can be used in any of our 430 stores. When presenting your gift card for payment at a store, the Bar Code and Card Number must be visible. When purchasing a gift card please note that the card will expire 12 months from the date of activation and any remaining balance will be removed.
Please send your order with a cheque or postal order to :
Customer Service Centre
The Works Stores Ltd
Boldmere House
Faraday Avenue
Hams Hall Distribution Park
Coleshill
Birmingham
B46 1AL
Please ensure all crossed cheques and postal orders are made payable to 'The Works Stores Ltd'.
Payment Security
We are a member of IMRG, the leading industry body for global e-tailing, promoting the highest possible industry standards and best practices ensuring honest and truthful transactions. We utilise industry-standard 128 bit Secure Sockets Layer (SSL) technology to allow for the encryption of sensitive information such as your name, address and other sensitive information like your credit card details.
This technology includes the following features:
Authentication - this assures your browser that your data is being sent to the correct computer server, and that the server is secure. Encryption - this encodes the data, so that it cannot be read by anyone other than the secure server. Data Integrity - this checks the data being transferred to ensure it has not been altered.
Returns and Cancellations
If you are a UK/EU consumer, you have the legal right, under the Consumer Protection (Distance Selling) Regulations June 2014 to cancel your order within thirty (30) working days following your receipt of the goods or the date on which we begin provision of the services. Refunds for orders cancelled under the provisions of the Consumer Protection (Distance Selling) Regulations will be processed in accordance with your legal rights. For further information about your statutory rights, contact your local authority Trading Standards department or consumer advice centre (for example the Citizen's Advice Bureau if you are in the UK). If you are a non-EU customer, please see our international returns policy. If you are considering cancelling or wish to cancel a product you have ordered from us, please be aware of the following terms that apply:
Applicability of cancellation rights: Legal rights of cancellation under the Distance Selling Regulations available for UK or EU consumers do not apply to certain products and services.
The sale of customised goods or perishable goods, sealed audio or video recordings, or software, which has been opened.
Additional cancellation terms: Where Additional Terms and Conditions of Sale are applicable to any product or service you have ordered from us, these may also govern your cancellation rights and you should review these carefully;
Damaged or incorrectly supplied products: You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform us (by post, phone or e-mail only) within the fourteen (14) day period. You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied.
Other cancelled products: If you want to cancel products that are not damaged or incorrectly supplied, then you must inform us of this within fourteen (14) working days following the date of receipt in accordance with the Distance Selling Regulations or otherwise as soon as possible. You must take reasonable care of the products that you wish to cancel and not use them. Products should be returned in their original packaging or promptly at your cost or using the free returns form supplied with your order.
This is not intended to be a full statement of all your rights under the Distance Selling Regulations. Full details of your rights under the Distance Selling Regulations are available in the UK from your local Citizens' Advice Bureau or your Local Authority's Trading Standards Office.
Damage during the course of returning products:
If you choose to return any products to us, please return them to your nearest The Works store.
If you cancel your order in any of the circumstances set out above in regards to cancellation under the provisions of the Distance Selling Regulations, The Works will refund any money paid by you after any products, which have been delivered to you, when returned to us. In the case of damaged or incorrectly supplied goods, we may offer you a refund. Any refunds given by us will be made to the debit/credit card account provided when you placed your order and will be subject to our right to withhold amounts for products which are damaged on return as outlined above. Where we deliver products to a third party in accordance with your order, you will only be able to exercise this cancellation right if you can return the goods to us (or arrange for us to collect them). For further details with regards to cancellations, please see our help pages or contact customer services. If you wish to cancel your order under the Distance Selling Regulations we ask you to please notify our Customer Service team quoting your name, order number and details of the products via our Customer Contact Centre or our Customer Service address:
Customer Services
The Works Stores Ltd
Boldmere House
Faraday Avenue
Hams Hall Distribution Park
Coleshill
Birmingham
B46 1AL
0121 313 6050
Goods must be returned within 30 days, using the address above.
Where you are cancelling your order within this cooling-off period we will refund the full cost of the item. We will only refund the delivery charges if you are cancelling the whole order, so please mention this when cancelling your order. Delivery charges are non-refundable if you are returning part of an order.
Faulty Items
In the rare event you have a faulty item, please contact us first and arrange to return to us for a refund. Please note, if you do not use this option to return goods, we cannot refund any postage costs incurred by your return.
Customer Service
The Works Stores Ltd
Boldmere House
Faraday Avenue
Hams Hall Distribution Park
Coleshill
Birmingham
B46 1AL
Goods returned for exchange or gift vouchers must in all respects be in the condition you received them. This offer applies for one month from the date of purchase and is in addition to your statutory rights. If posting goods, please keep proof of posting.
Contacting Us By Phone
Calls are answered during our normal office hours.
Other Terms & Conditions
British Forces Post Office (BFPO) Delivery
Unfortunately at this current time we cannot deliver to the British Forces Post Office (BFPO), we are working to get this fixed as soon as possible.
International Delivery
We currently deliver to the Republic of Ireland only.
Your Right to Cancel
If you are a UK/EU consumer, you have the legal right, under the Consumer Protection (Distance Selling) Regulations June 2014 to cancel your order within thirty (30) working days following your receipt of the goods or the date on which we begin provision of the services. Refunds for orders cancelled under the provisions of the Consumer Protection (Distance Selling) Regulations will be processed in accordance with your legal rights. For further information about your statutory rights, contact your local authority Trading Standards department or consumer advice centre (for example the Citizen's Advice Bureau if you are in the UK). If you are a non-EU customer, please see our international returns policy.
If you wish to cancel (or are considering cancelling) a product or service you have ordered from us, please be aware of the following terms that apply:
Applicability of cancellation rights: Legal rights of cancellation under the Distance Selling Regulations available for UK or EU consumers do not apply to certain products: The sale of customised goods or perishable goods, sealed audio or video recordings, or software, which has been opened.
Magazines
Goods that by reason of their nature, cannot be returned - (Items such as underwear, where the 'hygiene patch' has been removed, or cosmetics where the seal has been broken).
Additional cancellation terms: Where Additional Terms and Conditions of Sale are applicable to any product you have ordered from us, these may also govern your cancellation rights and you should review these carefully;
Damaged or incorrectly supplied products: You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform us (by post, phone or e-mail only) within a reasonable period of time. You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied.
Other cancelled products: If you want to cancel products that are not damaged or incorrectly supplied, then you must inform us of this within fourteen (14) working days following the date of receipt in accordance with the Distance Selling Regulations or otherwise as soon as possible. You must take reasonable care of the products that you wish to cancel and not use them. Products should be returned in their original packaging.
This is not intended to be a full statement of all your rights under the Distance Selling Regulations. Full details of your rights under the Distance Selling Regulations are available in the UK from your local Citizens' Advice Bureau or your Local Authority's Trading Standards Office.
If you cancel your order in any of the circumstances set out above in regards to cancellation under the provisions of the Distance Selling Regulations, The Works will refund any money paid by you after any products, which have been delivered to you, when returned to us. In the case of damaged or incorrectly supplied goods, we may offer you a refund. Any refunds given by us will be made to the debit/credit card account provided when you placed your order and will be subject to our right to withhold amounts for products which are damaged on return as outlined above.
Where we deliver products to a third party in accordance with your order, you will only be able to exercise this cancellation right if you can return the goods to us (or arrange for us to collect them). For further details with regards to cancellations, please see our help pages or contact customer services.
Customer Ratings and Reviews Terms and Conditions
These Terms of Use govern your conduct associated with the Customer Ratings and Review service offered by The Works (the "CRR Service"). To the extent of any conflict between The Works' Privacy Policy and these Terms of Use, these Terms of Use shall control with respect to the CRR Service. By submitting any content to The Works, you represent and warrant that:
you are the sole author and owner of the intellectual property rights thereto;
all "moral rights" that you may have in such content have been voluntarily waived by you;
all content that you post is accurate;
you are at least 18 years old;
use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.
You further agree and warrant that you shall not submit any content:
that is known by you to be false, inaccurate or misleading;
that infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
that violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);
that is, or may reasonably be considered to be, defamatory, libellous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
for which you were compensated or granted any consideration by any third party;
that includes any information that references other websites, addresses, email addresses, contact information or phone numbers;
that contains any computer viruses, worms or other potentially damaging computer programs or files.
You agree to indemnify and hold The Works (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Bazaarvoice, Inc.), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party. For any content that you submit, you grant The Works a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.
All content that you submit may be used at The Works' sole discretion. The Works reserves the right to change, condense or delete any content on The Works' website that The Works deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. The Works does not guarantee that you will have any recourse through The Works to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, The Works reserves the right to remove or to refuse to post any submission for any reason.
You acknowledge that you, not The Works, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of The Works, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.
By submitting your email address in connection with your rating and review, you agree that The Works and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes.
0
TK Maxx – Clearance – Up to 80% Less!
486

TK Maxx – Clearance – Up to 80% Less!

View all offers, deals and voucher codes

Clearance - Up to 80% Less!

Terms & Conditions
Terms and conditions apply. Please see TK Maxx site for full details. We always aim to ensure that all details, descriptions and prices appearing on this website are accurate, but from time to time errors may occur. While we try to accurately represent the colour of an item in our photography representation of the item may be affected by the settings of the computer on which it is viewed.
Where we have made an error in the price of an item on our site we reserve the right to withdraw this item from sale at this price and present it at the correct price. If you have placed an order at the incorrect price, we will inform you of the error and give you the opportunity to confirm your order at the correct price, or cancel the order.
All items sold are subject to availability and while every effort is made to fulfil your order, products turn over very quickly in our warehouse and on rare occasions the item you require may not be available although you have received a confirmation of your order. We will advise you by email if we have to cancel your order for this reason, and no payment will be taken.
0
The Works – 8 for £10 Kids Books
78

The Works – 8 for £10 Kids Books

View all offers, deals and voucher codes

Save up to 85% by buying 8 kids books from a selection for only £10

Terms & Conditions
Terms and conditions apply. Please see The Works site for full details. Terms & Conditions
This page provides information about who we are and the legal terms and conditions that may apply to your use of The Works website and any product or service you order from us. By shopping with us, you agree to our terms and conditions set here.
This website is owned and operated by The Works Stores Ltd. The Works Stores Ltd is a company registered in England and Wales (company registration number 06557400) whose registered office is at The Works, Boldmere House, Faraday Avenue, Hams Hall Distribution Park, Coleshill, Birmingham. B46 1AL. Our registered VAT number is GB 135 5978 79, Please note our VAT rate is 20%. Unless we say otherwise, we use the terms "The Works", "TheWorks.co.uk", "we", "us" and "our" on this page to refer to The Works Stores Ltd (including throughout the Website Terms and Conditions, the General Terms and Conditions of Sale, the Additional Terms and Conditions of Sale). If you want to ask us anything (whether about our products and services, this website, any of our terms and conditions or otherwise), then please use our Customer Contact Centre to contact us.
These website terms and conditions ("Website Terms") apply to your use of the The Works website at www.theworks.co.uk (the "Website"). You must read these Website Terms carefully, and we recommend that you print and keep a copy for your future reference. By accessing, browsing, using or registering with the Website, you confirm that you have read, understood and agree to these Website Terms in their entirety. If you do not agree to these Website Terms in their entirety, you must not use this Website.
Your Use of This Website
You must only use this Website for lawful purposes, and you must not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else's enjoyment of the Website. You may use, download and print content on the Website solely for your own personal use or internal business purposes. Other than for your own personal use or internal business purposes, you may not without our prior written consent:
Copy, reproduce, use or otherwise deal with any content on the Website;
Modify, distribute or re-post any content on the Website for any purpose;
Use the content of the Website for any commercial exploitation whatsoever.
Password / Account Security
You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. The Works shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password, account or order related emails.
Ownership of Rights
All rights, including copyright and other intellectual property rights, in and to this Website are owned by or licensed to The Works. If you acquire any copyright or other intellectual property rights in the Website (whether by operation of law or otherwise), then you agree to assign those rights to us (including any rights you may have in user generated content that you submit through the Website) on a worldwide basis absolutely to the fullest extent permitted by law. You will also unconditionally and irrevocably waive any and all moral rights you acquire in or to the Website.
You further agree to execute all such documents and do all such acts and things as we may reasonably require in order to assign any such rights to us and to waive any moral rights you acquire in or to the Website.
Age Restrictions on Purchase
The purchase of certain products and services made available on the Website are subject to age requirements specified by law. We are not permitted by law to supply these products or services to individuals who do not satisfy these age requirements and, if you are underage, you must not attempt to order these products or services through the Website. In particular, please note that age restrictions apply in the UK to the purchase of the products and services listed below. By placing an order for any of the following products or services you confirm that you (and, if different, the recipient of the product and/or service) satisfy the age requirements necessary to buy that product or service:
Videos and DVDs
Videos and DVDs can only be purchased by, and for, individuals who satisfy the British Board of Film Classification or other age classification criteria applicable to the relevant video or DVD. Videos and DVDs can only be purchased by, and for, individuals who satisfy these age classification criteria.
Accuracy of Content
To the extent permitted by applicable law, The Works disclaims all representations and warranties, express or implied, that content or information displayed in or on this Website is accurate, complete, up-to-date and/or does not infringe the rights of any third party. Content can and will be changed in order to make the information as accurate as possible over time. The views expressed in user generated content are the opinions of those users and do not represent the views, opinions, beliefs or values of The Works.
Your Legal rights depend on whether you have a 'contract'. You will have legal rights (and a contract) either:
Once you've paid for the item.
Or once we have delivered the item to you.
Other Legal Notices
There may be legal notices on other areas of this Website which relate to your use of the Website, all of which will, together with these Website Terms and our Privacy Policy (and, where applicable, the General Terms and Conditions of Sale, the Additional Terms and Conditions of Sale and the Corporate Ordering Terms and Conditions of Sale) govern your use of this Website.
Third Party Rights
Only you and The Works shall be entitled to enforce these Website Terms. No third party shall be entitled to enforce any of these Website Terms, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.
Entire Agreement
These Website Terms set out the entire agreement between you and us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law.
Law, Jurisdiction and Language
Any matter that arises out of your use of this Website (including any contract entered between you and us through the Website) shall be governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales. All contracts shall be concluded in English.
Changes to These Website Terms
We reserve the right to change and update these Website Terms from time to time and recommend that you revisit this page regularly to keep informed of the current Website Terms that apply to your use of the Website. By continuing to access, browse and use this Website, you will be deemed to have agreed to any changes or updates to our Website Terms.
Purchasing From The Works Website
Whenever you use this Website to order a product from The Works, our Website Terms and Conditions will apply to your use of the Website in addition to these General Terms and Conditions of Sale.
The Works reserves the right to refuse or cancel any order or close an account (even if we have previously confirmed your order). If this happens to you and you think we've made a mistake, please contact our Customer Services team.
Product Descriptions
The Works has taken reasonable precautions to try to ensure that prices quoted on the Website are correct and that all products have been fairly and accurately described. However, when ordering please note that:
Orders will only be accepted if there are no errors in the description of the goods and no errors in their prices as advertised on this Website;
All prices are displayed in pounds Sterling inclusive of UK VAT where applicable.
Packaging may vary from that shown on the Website;
The sizes shown on the Website are approximate only and may vary slightly;
Colours of our products are displayed as accurately as possible on the Website, the actual colours you see will depend on your monitor and we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.
All items are subject to availability. We will inform you as soon as possible if the product(s) you have ordered are not available and we may offer alternative product(s) of equal or higher quality and value.
Acceptance of Your Order
Please note that completion of the online checkout process does not constitute The Works' acceptance of your order. Our acceptance of your order will take place only when we dispatch the product(s) that you ordered from us.
If you supplied us with your email address when entering your payment details (or if you have a registered account with us), we will notify you by email as soon as possible to confirm that we have received your order. During the checkout process, you will be asked to complete your payment details. All fields indicated as compulsory must be completed. Please note that we will collect and store your information, using an encrypted secure payment mechanism and will only use your information in accordance with our Privacy Policy.
All card payments are subject to authorisation by your card issuer and we take payment when we accept your order shortly before dispatch. If your payment is not received and you have already received the products you ordered from us, you must pay for the products or return those products to us in accordance with reasonable return instructions that we provide to you and in the same condition that you received them at your own expense.
If you do not do this within 30 days of the date on which we cancel your order, we may collect or arrange for collection of the products at your expense. We reserve the right to charge you for any and all damage to (or other adverse interference with) any products that are the subject of an unpaid order. If The Works cannot supply you with the product or service you ordered, we will not process your order, inform you of this in writing (including e-mail) and, if you have already paid for the product or service, refund you in full as soon as reasonably possible.
Delivery - Charges and Timescales
We respect your confidentiality. All orders are dispatched in discreet, plain packaging, and we will never make your details available to any third party company for marketing purposes. Delivery charges and timescales vary depending on the type of products ordered, the service you select, delivery address and unforeseeable disruptions to delivery services. For full details of our delivery charges please Click Here
Please note that certain products may be subject to additional terms and conditions of sale relevant to the delivery charges and/or timescales applicable to that product. Delivery will be to the UK or international address specified in your order. If no one is available at a residential or other address at the time of delivery, a note will be left to advise whether your order has been left in a safe place e.g. with a neighbour, or returned to depot.
All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order. The Works shall be under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control. In the UK, delivery charge refunds can only be made in accordance with your legal rights under the Consumer Protection (Distance Selling) Regulations June 2014 and other applicable legislation. Similar rights may apply for some international deliveries. For further information about your legal rights contact your local authority Trading Standards department or consumer advice centre (for example the Citizen's Advice Bureau for UK customers).
Promotions and Promotion Codes
If you have a promotional code, you need to enter this into the box on the 'My basket' page. You can find this box towards the bottom of the page, near the order total. You must be registered with The Works and logged in when placing your order, to receive this promotion. Promotional codes can be used only once per customer as defined by their email address and/or credit card address and/or delivery address. Only one promotional code can be used per transaction. Offer cannot be used in conjunction with certain other offers from The Works. Codes offering a discount when you spend a certain amount can only apply to a single transaction and exclude gift boxing, delivery charges, gift vouchers/cards and selected products. Please note that promotional codes also have an expiry date, after which they are not redeemable.
Promotional codes remain the property of The Works (www.theworks.co.uk), are non-transferable and may not be reproduced in any form. We reserve the right to remove promotion codes at any time and without warning. Additional offers may not available in The Works stores or 'Other shops' or with any third party website unless otherwise stated.
We reserve the right to withdraw offers at any time. Some promotions may not combine with other promotions on site, and if so, the best offer will be applied to your order. Any Buy One Get One Free items will always give you the cheapest item free. Items in the Buy One Get One Free promotion are excluded from all other promotional discounts, and do not count towards a spending threshold to receive another discount. Please note: If you buy in a Buy One Get One Free promotion, individual items cannot be returned for refund, you will need to send back all the qualifying items. Only one promotional code can be used per order, and promotion codes cannot be used with multi-buy offers.
Certain products may be excluded from promotion codes, including all GCSE books and any product with a kit price.
Promotion products fulfilled by Gardeners are also excluded from promotions.
In-store Cheapest Price Guaranteed promotion, Terms and Conditions.
Payment
We only accept payment in UK Pound Sterling (GBP). Customers outside the UK will be billed in Sterling.
We accept the following cards: Visa / MasterCard / Maestro / American Express / PayPal
Other Forms of Payment
Whilst other electronic payment methods are not currently accepted, we are happy to accept orders via post. Currently, Gift cards can not be used online, but can be used in any of our 430 stores. When presenting your gift card for payment at a store, the Bar Code and Card Number must be visible. When purchasing a gift card please note that the card will expire 12 months from the date of activation and any remaining balance will be removed.
Please send your order with a cheque or postal order to :
Customer Service Centre
The Works Stores Ltd
Boldmere House
Faraday Avenue
Hams Hall Distribution Park
Coleshill
Birmingham
B46 1AL
Please ensure all crossed cheques and postal orders are made payable to 'The Works Stores Ltd'.
Payment Security
We are a member of IMRG, the leading industry body for global e-tailing, promoting the highest possible industry standards and best practices ensuring honest and truthful transactions. We utilise industry-standard 128 bit Secure Sockets Layer (SSL) technology to allow for the encryption of sensitive information such as your name, address and other sensitive information like your credit card details.
This technology includes the following features:
Authentication - this assures your browser that your data is being sent to the correct computer server, and that the server is secure. Encryption - this encodes the data, so that it cannot be read by anyone other than the secure server. Data Integrity - this checks the data being transferred to ensure it has not been altered.
Returns and Cancellations
If you are a UK/EU consumer, you have the legal right, under the Consumer Protection (Distance Selling) Regulations June 2014 to cancel your order within thirty (30) working days following your receipt of the goods or the date on which we begin provision of the services. Refunds for orders cancelled under the provisions of the Consumer Protection (Distance Selling) Regulations will be processed in accordance with your legal rights. For further information about your statutory rights, contact your local authority Trading Standards department or consumer advice centre (for example the Citizen's Advice Bureau if you are in the UK). If you are a non-EU customer, please see our international returns policy. If you are considering cancelling or wish to cancel a product you have ordered from us, please be aware of the following terms that apply:
Applicability of cancellation rights: Legal rights of cancellation under the Distance Selling Regulations available for UK or EU consumers do not apply to certain products and services.
The sale of customised goods or perishable goods, sealed audio or video recordings, or software, which has been opened.
Additional cancellation terms: Where Additional Terms and Conditions of Sale are applicable to any product or service you have ordered from us, these may also govern your cancellation rights and you should review these carefully;
Damaged or incorrectly supplied products: You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform us (by post, phone or e-mail only) within the fourteen (14) day period. You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied.
Other cancelled products: If you want to cancel products that are not damaged or incorrectly supplied, then you must inform us of this within fourteen (14) working days following the date of receipt in accordance with the Distance Selling Regulations or otherwise as soon as possible. You must take reasonable care of the products that you wish to cancel and not use them. Products should be returned in their original packaging or promptly at your cost or using the free returns form supplied with your order.
This is not intended to be a full statement of all your rights under the Distance Selling Regulations. Full details of your rights under the Distance Selling Regulations are available in the UK from your local Citizens' Advice Bureau or your Local Authority's Trading Standards Office.
Damage during the course of returning products:
If you choose to return any products to us, please return them to your nearest The Works store.
If you cancel your order in any of the circumstances set out above in regards to cancellation under the provisions of the Distance Selling Regulations, The Works will refund any money paid by you after any products, which have been delivered to you, when returned to us. In the case of damaged or incorrectly supplied goods, we may offer you a refund. Any refunds given by us will be made to the debit/credit card account provided when you placed your order and will be subject to our right to withhold amounts for products which are damaged on return as outlined above. Where we deliver products to a third party in accordance with your order, you will only be able to exercise this cancellation right if you can return the goods to us (or arrange for us to collect them). For further details with regards to cancellations, please see our help pages or contact customer services. If you wish to cancel your order under the Distance Selling Regulations we ask you to please notify our Customer Service team quoting your name, order number and details of the products via our Customer Contact Centre or our Customer Service address:
Customer Services
The Works Stores Ltd
Boldmere House
Faraday Avenue
Hams Hall Distribution Park
Coleshill
Birmingham
B46 1AL
0121 313 6050
Goods must be returned within 30 days, using the address above.
Where you are cancelling your order within this cooling-off period we will refund the full cost of the item. We will only refund the delivery charges if you are cancelling the whole order, so please mention this when cancelling your order. Delivery charges are non-refundable if you are returning part of an order.
Faulty Items
In the rare event you have a faulty item, please contact us first and arrange to return to us for a refund. Please note, if you do not use this option to return goods, we cannot refund any postage costs incurred by your return.
Customer Service
The Works Stores Ltd
Boldmere House
Faraday Avenue
Hams Hall Distribution Park
Coleshill
Birmingham
B46 1AL
Goods returned for exchange or gift vouchers must in all respects be in the condition you received them. This offer applies for one month from the date of purchase and is in addition to your statutory rights. If posting goods, please keep proof of posting.
Contacting Us By Phone
Calls are answered during our normal office hours.
Other Terms & Conditions
British Forces Post Office (BFPO) Delivery
Unfortunately at this current time we cannot deliver to the British Forces Post Office (BFPO), we are working to get this fixed as soon as possible.
International Delivery
We currently deliver to the Republic of Ireland only.
Your Right to Cancel
If you are a UK/EU consumer, you have the legal right, under the Consumer Protection (Distance Selling) Regulations June 2014 to cancel your order within thirty (30) working days following your receipt of the goods or the date on which we begin provision of the services. Refunds for orders cancelled under the provisions of the Consumer Protection (Distance Selling) Regulations will be processed in accordance with your legal rights. For further information about your statutory rights, contact your local authority Trading Standards department or consumer advice centre (for example the Citizen's Advice Bureau if you are in the UK). If you are a non-EU customer, please see our international returns policy.
If you wish to cancel (or are considering cancelling) a product or service you have ordered from us, please be aware of the following terms that apply:
Applicability of cancellation rights: Legal rights of cancellation under the Distance Selling Regulations available for UK or EU consumers do not apply to certain products: The sale of customised goods or perishable goods, sealed audio or video recordings, or software, which has been opened.
Magazines
Goods that by reason of their nature, cannot be returned - (Items such as underwear, where the 'hygiene patch' has been removed, or cosmetics where the seal has been broken).
Additional cancellation terms: Where Additional Terms and Conditions of Sale are applicable to any product you have ordered from us, these may also govern your cancellation rights and you should review these carefully;
Damaged or incorrectly supplied products: You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform us (by post, phone or e-mail only) within a reasonable period of time. You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied.
Other cancelled products: If you want to cancel products that are not damaged or incorrectly supplied, then you must inform us of this within fourteen (14) working days following the date of receipt in accordance with the Distance Selling Regulations or otherwise as soon as possible. You must take reasonable care of the products that you wish to cancel and not use them. Products should be returned in their original packaging.
This is not intended to be a full statement of all your rights under the Distance Selling Regulations. Full details of your rights under the Distance Selling Regulations are available in the UK from your local Citizens' Advice Bureau or your Local Authority's Trading Standards Office.
If you cancel your order in any of the circumstances set out above in regards to cancellation under the provisions of the Distance Selling Regulations, The Works will refund any money paid by you after any products, which have been delivered to you, when returned to us. In the case of damaged or incorrectly supplied goods, we may offer you a refund. Any refunds given by us will be made to the debit/credit card account provided when you placed your order and will be subject to our right to withhold amounts for products which are damaged on return as outlined above.
Where we deliver products to a third party in accordance with your order, you will only be able to exercise this cancellation right if you can return the goods to us (or arrange for us to collect them). For further details with regards to cancellations, please see our help pages or contact customer services.
Customer Ratings and Reviews Terms and Conditions
These Terms of Use govern your conduct associated with the Customer Ratings and Review service offered by The Works (the "CRR Service"). To the extent of any conflict between The Works' Privacy Policy and these Terms of Use, these Terms of Use shall control with respect to the CRR Service. By submitting any content to The Works, you represent and warrant that:
you are the sole author and owner of the intellectual property rights thereto;
all "moral rights" that you may have in such content have been voluntarily waived by you;
all content that you post is accurate;
you are at least 18 years old;
use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.
You further agree and warrant that you shall not submit any content:
that is known by you to be false, inaccurate or misleading;
that infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
that violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);
that is, or may reasonably be considered to be, defamatory, libellous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
for which you were compensated or granted any consideration by any third party;
that includes any information that references other websites, addresses, email addresses, contact information or phone numbers;
that contains any computer viruses, worms or other potentially damaging computer programs or files.
You agree to indemnify and hold The Works (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Bazaarvoice, Inc.), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party. For any content that you submit, you grant The Works a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.
All content that you submit may be used at The Works' sole discretion. The Works reserves the right to change, condense or delete any content on The Works' website that The Works deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. The Works does not guarantee that you will have any recourse through The Works to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, The Works reserves the right to remove or to refuse to post any submission for any reason.
You acknowledge that you, not The Works, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of The Works, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.
By submitting your email address in connection with your rating and review, you agree that The Works and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes.
0
For Arts Sake – Free International Express Shipping
60

Free International Express Shipping (2-3 days) - avaliable internationally. No minimum spend required.Free EU and UK returns. UK and EU only.T&CExcludes Russia.

Terms & Conditions
Terms and conditions apply. Please see For Arts Sake site for full details
1
The Works – 6 for £10 Fiction Books
159

The Works – 6 for £10 Fiction Books

View all offers, deals and voucher codes

Buy 6 fiction books for only £10.

Terms & Conditions
Terms and conditions apply. Please see The Works site for full details. Terms & Conditions
This page provides information about who we are and the legal terms and conditions that may apply to your use of The Works website and any product or service you order from us. By shopping with us, you agree to our terms and conditions set here.
This website is owned and operated by The Works Stores Ltd. The Works Stores Ltd is a company registered in England and Wales (company registration number 06557400) whose registered office is at The Works, Boldmere House, Faraday Avenue, Hams Hall Distribution Park, Coleshill, Birmingham. B46 1AL. Our registered VAT number is GB 135 5978 79, Please note our VAT rate is 20%. Unless we say otherwise, we use the terms "The Works", "TheWorks.co.uk", "we", "us" and "our" on this page to refer to The Works Stores Ltd (including throughout the Website Terms and Conditions, the General Terms and Conditions of Sale, the Additional Terms and Conditions of Sale). If you want to ask us anything (whether about our products and services, this website, any of our terms and conditions or otherwise), then please use our Customer Contact Centre to contact us.
These website terms and conditions ("Website Terms") apply to your use of the The Works website at www.theworks.co.uk (the "Website"). You must read these Website Terms carefully, and we recommend that you print and keep a copy for your future reference. By accessing, browsing, using or registering with the Website, you confirm that you have read, understood and agree to these Website Terms in their entirety. If you do not agree to these Website Terms in their entirety, you must not use this Website.
Your Use of This Website
You must only use this Website for lawful purposes, and you must not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else's enjoyment of the Website. You may use, download and print content on the Website solely for your own personal use or internal business purposes. Other than for your own personal use or internal business purposes, you may not without our prior written consent:
Copy, reproduce, use or otherwise deal with any content on the Website;
Modify, distribute or re-post any content on the Website for any purpose;
Use the content of the Website for any commercial exploitation whatsoever.
Password / Account Security
You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. The Works shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password, account or order related emails.
Ownership of Rights
All rights, including copyright and other intellectual property rights, in and to this Website are owned by or licensed to The Works. If you acquire any copyright or other intellectual property rights in the Website (whether by operation of law or otherwise), then you agree to assign those rights to us (including any rights you may have in user generated content that you submit through the Website) on a worldwide basis absolutely to the fullest extent permitted by law. You will also unconditionally and irrevocably waive any and all moral rights you acquire in or to the Website.
You further agree to execute all such documents and do all such acts and things as we may reasonably require in order to assign any such rights to us and to waive any moral rights you acquire in or to the Website.
Age Restrictions on Purchase
The purchase of certain products and services made available on the Website are subject to age requirements specified by law. We are not permitted by law to supply these products or services to individuals who do not satisfy these age requirements and, if you are underage, you must not attempt to order these products or services through the Website. In particular, please note that age restrictions apply in the UK to the purchase of the products and services listed below. By placing an order for any of the following products or services you confirm that you (and, if different, the recipient of the product and/or service) satisfy the age requirements necessary to buy that product or service:
Videos and DVDs
Videos and DVDs can only be purchased by, and for, individuals who satisfy the British Board of Film Classification or other age classification criteria applicable to the relevant video or DVD. Videos and DVDs can only be purchased by, and for, individuals who satisfy these age classification criteria.
Accuracy of Content
To the extent permitted by applicable law, The Works disclaims all representations and warranties, express or implied, that content or information displayed in or on this Website is accurate, complete, up-to-date and/or does not infringe the rights of any third party. Content can and will be changed in order to make the information as accurate as possible over time. The views expressed in user generated content are the opinions of those users and do not represent the views, opinions, beliefs or values of The Works.
Your Legal rights depend on whether you have a 'contract'. You will have legal rights (and a contract) either:
Once you've paid for the item.
Or once we have delivered the item to you.
Other Legal Notices
There may be legal notices on other areas of this Website which relate to your use of the Website, all of which will, together with these Website Terms and our Privacy Policy (and, where applicable, the General Terms and Conditions of Sale, the Additional Terms and Conditions of Sale and the Corporate Ordering Terms and Conditions of Sale) govern your use of this Website.
Third Party Rights
Only you and The Works shall be entitled to enforce these Website Terms. No third party shall be entitled to enforce any of these Website Terms, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.
Entire Agreement
These Website Terms set out the entire agreement between you and us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law.
Law, Jurisdiction and Language
Any matter that arises out of your use of this Website (including any contract entered between you and us through the Website) shall be governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales. All contracts shall be concluded in English.
Changes to These Website Terms
We reserve the right to change and update these Website Terms from time to time and recommend that you revisit this page regularly to keep informed of the current Website Terms that apply to your use of the Website. By continuing to access, browse and use this Website, you will be deemed to have agreed to any changes or updates to our Website Terms.
Purchasing From The Works Website
Whenever you use this Website to order a product from The Works, our Website Terms and Conditions will apply to your use of the Website in addition to these General Terms and Conditions of Sale.
The Works reserves the right to refuse or cancel any order or close an account (even if we have previously confirmed your order). If this happens to you and you think we've made a mistake, please contact our Customer Services team.
Product Descriptions
The Works has taken reasonable precautions to try to ensure that prices quoted on the Website are correct and that all products have been fairly and accurately described. However, when ordering please note that:
Orders will only be accepted if there are no errors in the description of the goods and no errors in their prices as advertised on this Website;
All prices are displayed in pounds Sterling inclusive of UK VAT where applicable.
Packaging may vary from that shown on the Website;
The sizes shown on the Website are approximate only and may vary slightly;
Colours of our products are displayed as accurately as possible on the Website, the actual colours you see will depend on your monitor and we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.
All items are subject to availability. We will inform you as soon as possible if the product(s) you have ordered are not available and we may offer alternative product(s) of equal or higher quality and value.
Acceptance of Your Order
Please note that completion of the online checkout process does not constitute The Works' acceptance of your order. Our acceptance of your order will take place only when we dispatch the product(s) that you ordered from us.
If you supplied us with your email address when entering your payment details (or if you have a registered account with us), we will notify you by email as soon as possible to confirm that we have received your order. During the checkout process, you will be asked to complete your payment details. All fields indicated as compulsory must be completed. Please note that we will collect and store your information, using an encrypted secure payment mechanism and will only use your information in accordance with our Privacy Policy.
All card payments are subject to authorisation by your card issuer and we take payment when we accept your order shortly before dispatch. If your payment is not received and you have already received the products you ordered from us, you must pay for the products or return those products to us in accordance with reasonable return instructions that we provide to you and in the same condition that you received them at your own expense.
If you do not do this within 30 days of the date on which we cancel your order, we may collect or arrange for collection of the products at your expense. We reserve the right to charge you for any and all damage to (or other adverse interference with) any products that are the subject of an unpaid order. If The Works cannot supply you with the product or service you ordered, we will not process your order, inform you of this in writing (including e-mail) and, if you have already paid for the product or service, refund you in full as soon as reasonably possible.
Delivery - Charges and Timescales
We respect your confidentiality. All orders are dispatched in discreet, plain packaging, and we will never make your details available to any third party company for marketing purposes. Delivery charges and timescales vary depending on the type of products ordered, the service you select, delivery address and unforeseeable disruptions to delivery services. For full details of our delivery charges please Click Here
Please note that certain products may be subject to additional terms and conditions of sale relevant to the delivery charges and/or timescales applicable to that product. Delivery will be to the UK or international address specified in your order. If no one is available at a residential or other address at the time of delivery, a note will be left to advise whether your order has been left in a safe place e.g. with a neighbour, or returned to depot.
All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order. The Works shall be under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control. In the UK, delivery charge refunds can only be made in accordance with your legal rights under the Consumer Protection (Distance Selling) Regulations June 2014 and other applicable legislation. Similar rights may apply for some international deliveries. For further information about your legal rights contact your local authority Trading Standards department or consumer advice centre (for example the Citizen's Advice Bureau for UK customers).
Promotions and Promotion Codes
If you have a promotional code, you need to enter this into the box on the 'My basket' page. You can find this box towards the bottom of the page, near the order total. You must be registered with The Works and logged in when placing your order, to receive this promotion. Promotional codes can be used only once per customer as defined by their email address and/or credit card address and/or delivery address. Only one promotional code can be used per transaction. Offer cannot be used in conjunction with certain other offers from The Works. Codes offering a discount when you spend a certain amount can only apply to a single transaction and exclude gift boxing, delivery charges, gift vouchers/cards and selected products. Please note that promotional codes also have an expiry date, after which they are not redeemable.
Promotional codes remain the property of The Works (www.theworks.co.uk), are non-transferable and may not be reproduced in any form. We reserve the right to remove promotion codes at any time and without warning. Additional offers may not available in The Works stores or 'Other shops' or with any third party website unless otherwise stated.
We reserve the right to withdraw offers at any time. Some promotions may not combine with other promotions on site, and if so, the best offer will be applied to your order. Any Buy One Get One Free items will always give you the cheapest item free. Items in the Buy One Get One Free promotion are excluded from all other promotional discounts, and do not count towards a spending threshold to receive another discount. Please note: If you buy in a Buy One Get One Free promotion, individual items cannot be returned for refund, you will need to send back all the qualifying items. Only one promotional code can be used per order, and promotion codes cannot be used with multi-buy offers.
Certain products may be excluded from promotion codes, including all GCSE books and any product with a kit price.
Promotion products fulfilled by Gardeners are also excluded from promotions.
In-store Cheapest Price Guaranteed promotion, Terms and Conditions.
Payment
We only accept payment in UK Pound Sterling (GBP). Customers outside the UK will be billed in Sterling.
We accept the following cards: Visa / MasterCard / Maestro / American Express / PayPal
Other Forms of Payment
Whilst other electronic payment methods are not currently accepted, we are happy to accept orders via post. Currently, Gift cards can not be used online, but can be used in any of our 430 stores. When presenting your gift card for payment at a store, the Bar Code and Card Number must be visible. When purchasing a gift card please note that the card will expire 12 months from the date of activation and any remaining balance will be removed.
Please send your order with a cheque or postal order to :
Customer Service Centre
The Works Stores Ltd
Boldmere House
Faraday Avenue
Hams Hall Distribution Park
Coleshill
Birmingham
B46 1AL
Please ensure all crossed cheques and postal orders are made payable to 'The Works Stores Ltd'.
Payment Security
We are a member of IMRG, the leading industry body for global e-tailing, promoting the highest possible industry standards and best practices ensuring honest and truthful transactions. We utilise industry-standard 128 bit Secure Sockets Layer (SSL) technology to allow for the encryption of sensitive information such as your name, address and other sensitive information like your credit card details.
This technology includes the following features:
Authentication - this assures your browser that your data is being sent to the correct computer server, and that the server is secure. Encryption - this encodes the data, so that it cannot be read by anyone other than the secure server. Data Integrity - this checks the data being transferred to ensure it has not been altered.
Returns and Cancellations
If you are a UK/EU consumer, you have the legal right, under the Consumer Protection (Distance Selling) Regulations June 2014 to cancel your order within thirty (30) working days following your receipt of the goods or the date on which we begin provision of the services. Refunds for orders cancelled under the provisions of the Consumer Protection (Distance Selling) Regulations will be processed in accordance with your legal rights. For further information about your statutory rights, contact your local authority Trading Standards department or consumer advice centre (for example the Citizen's Advice Bureau if you are in the UK). If you are a non-EU customer, please see our international returns policy. If you are considering cancelling or wish to cancel a product you have ordered from us, please be aware of the following terms that apply:
Applicability of cancellation rights: Legal rights of cancellation under the Distance Selling Regulations available for UK or EU consumers do not apply to certain products and services.
The sale of customised goods or perishable goods, sealed audio or video recordings, or software, which has been opened.
Additional cancellation terms: Where Additional Terms and Conditions of Sale are applicable to any product or service you have ordered from us, these may also govern your cancellation rights and you should review these carefully;
Damaged or incorrectly supplied products: You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform us (by post, phone or e-mail only) within the fourteen (14) day period. You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied.
Other cancelled products: If you want to cancel products that are not damaged or incorrectly supplied, then you must inform us of this within fourteen (14) working days following the date of receipt in accordance with the Distance Selling Regulations or otherwise as soon as possible. You must take reasonable care of the products that you wish to cancel and not use them. Products should be returned in their original packaging or promptly at your cost or using the free returns form supplied with your order.
This is not intended to be a full statement of all your rights under the Distance Selling Regulations. Full details of your rights under the Distance Selling Regulations are available in the UK from your local Citizens' Advice Bureau or your Local Authority's Trading Standards Office.
Damage during the course of returning products:
If you choose to return any products to us, please return them to your nearest The Works store.
If you cancel your order in any of the circumstances set out above in regards to cancellation under the provisions of the Distance Selling Regulations, The Works will refund any money paid by you after any products, which have been delivered to you, when returned to us. In the case of damaged or incorrectly supplied goods, we may offer you a refund. Any refunds given by us will be made to the debit/credit card account provided when you placed your order and will be subject to our right to withhold amounts for products which are damaged on return as outlined above. Where we deliver products to a third party in accordance with your order, you will only be able to exercise this cancellation right if you can return the goods to us (or arrange for us to collect them). For further details with regards to cancellations, please see our help pages or contact customer services. If you wish to cancel your order under the Distance Selling Regulations we ask you to please notify our Customer Service team quoting your name, order number and details of the products via our Customer Contact Centre or our Customer Service address:
Customer Services
The Works Stores Ltd
Boldmere House
Faraday Avenue
Hams Hall Distribution Park
Coleshill
Birmingham
B46 1AL
0121 313 6050
Goods must be returned within 30 days, using the address above.
Where you are cancelling your order within this cooling-off period we will refund the full cost of the item. We will only refund the delivery charges if you are cancelling the whole order, so please mention this when cancelling your order. Delivery charges are non-refundable if you are returning part of an order.
Faulty Items
In the rare event you have a faulty item, please contact us first and arrange to return to us for a refund. Please note, if you do not use this option to return goods, we cannot refund any postage costs incurred by your return.
Customer Service
The Works Stores Ltd
Boldmere House
Faraday Avenue
Hams Hall Distribution Park
Coleshill
Birmingham
B46 1AL
Goods returned for exchange or gift vouchers must in all respects be in the condition you received them. This offer applies for one month from the date of purchase and is in addition to your statutory rights. If posting goods, please keep proof of posting.
Contacting Us By Phone
Calls are answered during our normal office hours.
Other Terms & Conditions
British Forces Post Office (BFPO) Delivery
Unfortunately at this current time we cannot deliver to the British Forces Post Office (BFPO), we are working to get this fixed as soon as possible.
International Delivery
We currently deliver to the Republic of Ireland only.
Your Right to Cancel
If you are a UK/EU consumer, you have the legal right, under the Consumer Protection (Distance Selling) Regulations June 2014 to cancel your order within thirty (30) working days following your receipt of the goods or the date on which we begin provision of the services. Refunds for orders cancelled under the provisions of the Consumer Protection (Distance Selling) Regulations will be processed in accordance with your legal rights. For further information about your statutory rights, contact your local authority Trading Standards department or consumer advice centre (for example the Citizen's Advice Bureau if you are in the UK). If you are a non-EU customer, please see our international returns policy.
If you wish to cancel (or are considering cancelling) a product or service you have ordered from us, please be aware of the following terms that apply:
Applicability of cancellation rights: Legal rights of cancellation under the Distance Selling Regulations available for UK or EU consumers do not apply to certain products: The sale of customised goods or perishable goods, sealed audio or video recordings, or software, which has been opened.
Magazines
Goods that by reason of their nature, cannot be returned - (Items such as underwear, where the 'hygiene patch' has been removed, or cosmetics where the seal has been broken).
Additional cancellation terms: Where Additional Terms and Conditions of Sale are applicable to any product you have ordered from us, these may also govern your cancellation rights and you should review these carefully;
Damaged or incorrectly supplied products: You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform us (by post, phone or e-mail only) within a reasonable period of time. You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied.
Other cancelled products: If you want to cancel products that are not damaged or incorrectly supplied, then you must inform us of this within fourteen (14) working days following the date of receipt in accordance with the Distance Selling Regulations or otherwise as soon as possible. You must take reasonable care of the products that you wish to cancel and not use them. Products should be returned in their original packaging.
This is not intended to be a full statement of all your rights under the Distance Selling Regulations. Full details of your rights under the Distance Selling Regulations are available in the UK from your local Citizens' Advice Bureau or your Local Authority's Trading Standards Office.
If you cancel your order in any of the circumstances set out above in regards to cancellation under the provisions of the Distance Selling Regulations, The Works will refund any money paid by you after any products, which have been delivered to you, when returned to us. In the case of damaged or incorrectly supplied goods, we may offer you a refund. Any refunds given by us will be made to the debit/credit card account provided when you placed your order and will be subject to our right to withhold amounts for products which are damaged on return as outlined above.
Where we deliver products to a third party in accordance with your order, you will only be able to exercise this cancellation right if you can return the goods to us (or arrange for us to collect them). For further details with regards to cancellations, please see our help pages or contact customer services.
Customer Ratings and Reviews Terms and Conditions
These Terms of Use govern your conduct associated with the Customer Ratings and Review service offered by The Works (the "CRR Service"). To the extent of any conflict between The Works' Privacy Policy and these Terms of Use, these Terms of Use shall control with respect to the CRR Service. By submitting any content to The Works, you represent and warrant that:
you are the sole author and owner of the intellectual property rights thereto;
all "moral rights" that you may have in such content have been voluntarily waived by you;
all content that you post is accurate;
you are at least 18 years old;
use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.
You further agree and warrant that you shall not submit any content:
that is known by you to be false, inaccurate or misleading;
that infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
that violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);
that is, or may reasonably be considered to be, defamatory, libellous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
for which you were compensated or granted any consideration by any third party;
that includes any information that references other websites, addresses, email addresses, contact information or phone numbers;
that contains any computer viruses, worms or other potentially damaging computer programs or files.
You agree to indemnify and hold The Works (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Bazaarvoice, Inc.), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party. For any content that you submit, you grant The Works a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.
All content that you submit may be used at The Works' sole discretion. The Works reserves the right to change, condense or delete any content on The Works' website that The Works deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. The Works does not guarantee that you will have any recourse through The Works to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, The Works reserves the right to remove or to refuse to post any submission for any reason.
You acknowledge that you, not The Works, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of The Works, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.
By submitting your email address in connection with your rating and review, you agree that The Works and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes.
0
The Works – 3 for £10 Audio Books
45

The Works – 3 for £10 Audio Books

View all offers, deals and voucher codes

Buy 3 Audio Books for only £10.

Terms & Conditions
Terms and conditions apply. Please see The Works site for full details. Terms & Conditions
This page provides information about who we are and the legal terms and conditions that may apply to your use of The Works website and any product or service you order from us. By shopping with us, you agree to our terms and conditions set here.
This website is owned and operated by The Works Stores Ltd. The Works Stores Ltd is a company registered in England and Wales (company registration number 06557400) whose registered office is at The Works, Boldmere House, Faraday Avenue, Hams Hall Distribution Park, Coleshill, Birmingham. B46 1AL. Our registered VAT number is GB 135 5978 79, Please note our VAT rate is 20%. Unless we say otherwise, we use the terms "The Works", "TheWorks.co.uk", "we", "us" and "our" on this page to refer to The Works Stores Ltd (including throughout the Website Terms and Conditions, the General Terms and Conditions of Sale, the Additional Terms and Conditions of Sale). If you want to ask us anything (whether about our products and services, this website, any of our terms and conditions or otherwise), then please use our Customer Contact Centre to contact us.
These website terms and conditions ("Website Terms") apply to your use of the The Works website at www.theworks.co.uk (the "Website"). You must read these Website Terms carefully, and we recommend that you print and keep a copy for your future reference. By accessing, browsing, using or registering with the Website, you confirm that you have read, understood and agree to these Website Terms in their entirety. If you do not agree to these Website Terms in their entirety, you must not use this Website.
Your Use of This Website
You must only use this Website for lawful purposes, and you must not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else's enjoyment of the Website. You may use, download and print content on the Website solely for your own personal use or internal business purposes. Other than for your own personal use or internal business purposes, you may not without our prior written consent:
Copy, reproduce, use or otherwise deal with any content on the Website;
Modify, distribute or re-post any content on the Website for any purpose;
Use the content of the Website for any commercial exploitation whatsoever.
Password / Account Security
You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. The Works shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password, account or order related emails.
Ownership of Rights
All rights, including copyright and other intellectual property rights, in and to this Website are owned by or licensed to The Works. If you acquire any copyright or other intellectual property rights in the Website (whether by operation of law or otherwise), then you agree to assign those rights to us (including any rights you may have in user generated content that you submit through the Website) on a worldwide basis absolutely to the fullest extent permitted by law. You will also unconditionally and irrevocably waive any and all moral rights you acquire in or to the Website.
You further agree to execute all such documents and do all such acts and things as we may reasonably require in order to assign any such rights to us and to waive any moral rights you acquire in or to the Website.
Age Restrictions on Purchase
The purchase of certain products and services made available on the Website are subject to age requirements specified by law. We are not permitted by law to supply these products or services to individuals who do not satisfy these age requirements and, if you are underage, you must not attempt to order these products or services through the Website. In particular, please note that age restrictions apply in the UK to the purchase of the products and services listed below. By placing an order for any of the following products or services you confirm that you (and, if different, the recipient of the product and/or service) satisfy the age requirements necessary to buy that product or service:
Videos and DVDs
Videos and DVDs can only be purchased by, and for, individuals who satisfy the British Board of Film Classification or other age classification criteria applicable to the relevant video or DVD. Videos and DVDs can only be purchased by, and for, individuals who satisfy these age classification criteria.
Accuracy of Content
To the extent permitted by applicable law, The Works disclaims all representations and warranties, express or implied, that content or information displayed in or on this Website is accurate, complete, up-to-date and/or does not infringe the rights of any third party. Content can and will be changed in order to make the information as accurate as possible over time. The views expressed in user generated content are the opinions of those users and do not represent the views, opinions, beliefs or values of The Works.
Your Legal rights depend on whether you have a 'contract'. You will have legal rights (and a contract) either:
Once you've paid for the item.
Or once we have delivered the item to you.
Other Legal Notices
There may be legal notices on other areas of this Website which relate to your use of the Website, all of which will, together with these Website Terms and our Privacy Policy (and, where applicable, the General Terms and Conditions of Sale, the Additional Terms and Conditions of Sale and the Corporate Ordering Terms and Conditions of Sale) govern your use of this Website.
Third Party Rights
Only you and The Works shall be entitled to enforce these Website Terms. No third party shall be entitled to enforce any of these Website Terms, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.
Entire Agreement
These Website Terms set out the entire agreement between you and us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law.
Law, Jurisdiction and Language
Any matter that arises out of your use of this Website (including any contract entered between you and us through the Website) shall be governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales. All contracts shall be concluded in English.
Changes to These Website Terms
We reserve the right to change and update these Website Terms from time to time and recommend that you revisit this page regularly to keep informed of the current Website Terms that apply to your use of the Website. By continuing to access, browse and use this Website, you will be deemed to have agreed to any changes or updates to our Website Terms.
Purchasing From The Works Website
Whenever you use this Website to order a product from The Works, our Website Terms and Conditions will apply to your use of the Website in addition to these General Terms and Conditions of Sale.
The Works reserves the right to refuse or cancel any order or close an account (even if we have previously confirmed your order). If this happens to you and you think we've made a mistake, please contact our Customer Services team.
Product Descriptions
The Works has taken reasonable precautions to try to ensure that prices quoted on the Website are correct and that all products have been fairly and accurately described. However, when ordering please note that:
Orders will only be accepted if there are no errors in the description of the goods and no errors in their prices as advertised on this Website;
All prices are displayed in pounds Sterling inclusive of UK VAT where applicable.
Packaging may vary from that shown on the Website;
The sizes shown on the Website are approximate only and may vary slightly;
Colours of our products are displayed as accurately as possible on the Website, the actual colours you see will depend on your monitor and we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.
All items are subject to availability. We will inform you as soon as possible if the product(s) you have ordered are not available and we may offer alternative product(s) of equal or higher quality and value.
Acceptance of Your Order
Please note that completion of the online checkout process does not constitute The Works' acceptance of your order. Our acceptance of your order will take place only when we dispatch the product(s) that you ordered from us.
If you supplied us with your email address when entering your payment details (or if you have a registered account with us), we will notify you by email as soon as possible to confirm that we have received your order. During the checkout process, you will be asked to complete your payment details. All fields indicated as compulsory must be completed. Please note that we will collect and store your information, using an encrypted secure payment mechanism and will only use your information in accordance with our Privacy Policy.
All card payments are subject to authorisation by your card issuer and we take payment when we accept your order shortly before dispatch. If your payment is not received and you have already received the products you ordered from us, you must pay for the products or return those products to us in accordance with reasonable return instructions that we provide to you and in the same condition that you received them at your own expense.
If you do not do this within 30 days of the date on which we cancel your order, we may collect or arrange for collection of the products at your expense. We reserve the right to charge you for any and all damage to (or other adverse interference with) any products that are the subject of an unpaid order. If The Works cannot supply you with the product or service you ordered, we will not process your order, inform you of this in writing (including e-mail) and, if you have already paid for the product or service, refund you in full as soon as reasonably possible.
Delivery - Charges and Timescales
We respect your confidentiality. All orders are dispatched in discreet, plain packaging, and we will never make your details available to any third party company for marketing purposes. Delivery charges and timescales vary depending on the type of products ordered, the service you select, delivery address and unforeseeable disruptions to delivery services. For full details of our delivery charges please Click Here
Please note that certain products may be subject to additional terms and conditions of sale relevant to the delivery charges and/or timescales applicable to that product. Delivery will be to the UK or international address specified in your order. If no one is available at a residential or other address at the time of delivery, a note will be left to advise whether your order has been left in a safe place e.g. with a neighbour, or returned to depot.
All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order. The Works shall be under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control. In the UK, delivery charge refunds can only be made in accordance with your legal rights under the Consumer Protection (Distance Selling) Regulations June 2014 and other applicable legislation. Similar rights may apply for some international deliveries. For further information about your legal rights contact your local authority Trading Standards department or consumer advice centre (for example the Citizen's Advice Bureau for UK customers).
Promotions and Promotion Codes
If you have a promotional code, you need to enter this into the box on the 'My basket' page. You can find this box towards the bottom of the page, near the order total. You must be registered with The Works and logged in when placing your order, to receive this promotion. Promotional codes can be used only once per customer as defined by their email address and/or credit card address and/or delivery address. Only one promotional code can be used per transaction. Offer cannot be used in conjunction with certain other offers from The Works. Codes offering a discount when you spend a certain amount can only apply to a single transaction and exclude gift boxing, delivery charges, gift vouchers/cards and selected products. Please note that promotional codes also have an expiry date, after which they are not redeemable.
Promotional codes remain the property of The Works (www.theworks.co.uk), are non-transferable and may not be reproduced in any form. We reserve the right to remove promotion codes at any time and without warning. Additional offers may not available in The Works stores or 'Other shops' or with any third party website unless otherwise stated.
We reserve the right to withdraw offers at any time. Some promotions may not combine with other promotions on site, and if so, the best offer will be applied to your order. Any Buy One Get One Free items will always give you the cheapest item free. Items in the Buy One Get One Free promotion are excluded from all other promotional discounts, and do not count towards a spending threshold to receive another discount. Please note: If you buy in a Buy One Get One Free promotion, individual items cannot be returned for refund, you will need to send back all the qualifying items. Only one promotional code can be used per order, and promotion codes cannot be used with multi-buy offers.
Certain products may be excluded from promotion codes, including all GCSE books and any product with a kit price.
Promotion products fulfilled by Gardeners are also excluded from promotions.
In-store Cheapest Price Guaranteed promotion, Terms and Conditions.
Payment
We only accept payment in UK Pound Sterling (GBP). Customers outside the UK will be billed in Sterling.
We accept the following cards: Visa / MasterCard / Maestro / American Express / PayPal
Other Forms of Payment
Whilst other electronic payment methods are not currently accepted, we are happy to accept orders via post. Currently, Gift cards can not be used online, but can be used in any of our 430 stores. When presenting your gift card for payment at a store, the Bar Code and Card Number must be visible. When purchasing a gift card please note that the card will expire 12 months from the date of activation and any remaining balance will be removed.
Please send your order with a cheque or postal order to :
Customer Service Centre
The Works Stores Ltd
Boldmere House
Faraday Avenue
Hams Hall Distribution Park
Coleshill
Birmingham
B46 1AL
Please ensure all crossed cheques and postal orders are made payable to 'The Works Stores Ltd'.
Payment Security
We are a member of IMRG, the leading industry body for global e-tailing, promoting the highest possible industry standards and best practices ensuring honest and truthful transactions. We utilise industry-standard 128 bit Secure Sockets Layer (SSL) technology to allow for the encryption of sensitive information such as your name, address and other sensitive information like your credit card details.
This technology includes the following features:
Authentication - this assures your browser that your data is being sent to the correct computer server, and that the server is secure. Encryption - this encodes the data, so that it cannot be read by anyone other than the secure server. Data Integrity - this checks the data being transferred to ensure it has not been altered.
Returns and Cancellations
If you are a UK/EU consumer, you have the legal right, under the Consumer Protection (Distance Selling) Regulations June 2014 to cancel your order within thirty (30) working days following your receipt of the goods or the date on which we begin provision of the services. Refunds for orders cancelled under the provisions of the Consumer Protection (Distance Selling) Regulations will be processed in accordance with your legal rights. For further information about your statutory rights, contact your local authority Trading Standards department or consumer advice centre (for example the Citizen's Advice Bureau if you are in the UK). If you are a non-EU customer, please see our international returns policy. If you are considering cancelling or wish to cancel a product you have ordered from us, please be aware of the following terms that apply:
Applicability of cancellation rights: Legal rights of cancellation under the Distance Selling Regulations available for UK or EU consumers do not apply to certain products and services.
The sale of customised goods or perishable goods, sealed audio or video recordings, or software, which has been opened.
Additional cancellation terms: Where Additional Terms and Conditions of Sale are applicable to any product or service you have ordered from us, these may also govern your cancellation rights and you should review these carefully;
Damaged or incorrectly supplied products: You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform us (by post, phone or e-mail only) within the fourteen (14) day period. You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied.
Other cancelled products: If you want to cancel products that are not damaged or incorrectly supplied, then you must inform us of this within fourteen (14) working days following the date of receipt in accordance with the Distance Selling Regulations or otherwise as soon as possible. You must take reasonable care of the products that you wish to cancel and not use them. Products should be returned in their original packaging or promptly at your cost or using the free returns form supplied with your order.
This is not intended to be a full statement of all your rights under the Distance Selling Regulations. Full details of your rights under the Distance Selling Regulations are available in the UK from your local Citizens' Advice Bureau or your Local Authority's Trading Standards Office.
Damage during the course of returning products:
If you choose to return any products to us, please return them to your nearest The Works store.
If you cancel your order in any of the circumstances set out above in regards to cancellation under the provisions of the Distance Selling Regulations, The Works will refund any money paid by you after any products, which have been delivered to you, when returned to us. In the case of damaged or incorrectly supplied goods, we may offer you a refund. Any refunds given by us will be made to the debit/credit card account provided when you placed your order and will be subject to our right to withhold amounts for products which are damaged on return as outlined above. Where we deliver products to a third party in accordance with your order, you will only be able to exercise this cancellation right if you can return the goods to us (or arrange for us to collect them). For further details with regards to cancellations, please see our help pages or contact customer services. If you wish to cancel your order under the Distance Selling Regulations we ask you to please notify our Customer Service team quoting your name, order number and details of the products via our Customer Contact Centre or our Customer Service address:
Customer Services
The Works Stores Ltd
Boldmere House
Faraday Avenue
Hams Hall Distribution Park
Coleshill
Birmingham
B46 1AL
0121 313 6050
Goods must be returned within 30 days, using the address above.
Where you are cancelling your order within this cooling-off period we will refund the full cost of the item. We will only refund the delivery charges if you are cancelling the whole order, so please mention this when cancelling your order. Delivery charges are non-refundable if you are returning part of an order.
Faulty Items
In the rare event you have a faulty item, please contact us first and arrange to return to us for a refund. Please note, if you do not use this option to return goods, we cannot refund any postage costs incurred by your return.
Customer Service
The Works Stores Ltd
Boldmere House
Faraday Avenue
Hams Hall Distribution Park
Coleshill
Birmingham
B46 1AL
Goods returned for exchange or gift vouchers must in all respects be in the condition you received them. This offer applies for one month from the date of purchase and is in addition to your statutory rights. If posting goods, please keep proof of posting.
Contacting Us By Phone
Calls are answered during our normal office hours.
Other Terms & Conditions
British Forces Post Office (BFPO) Delivery
Unfortunately at this current time we cannot deliver to the British Forces Post Office (BFPO), we are working to get this fixed as soon as possible.
International Delivery
We currently deliver to the Republic of Ireland only.
Your Right to Cancel
If you are a UK/EU consumer, you have the legal right, under the Consumer Protection (Distance Selling) Regulations June 2014 to cancel your order within thirty (30) working days following your receipt of the goods or the date on which we begin provision of the services. Refunds for orders cancelled under the provisions of the Consumer Protection (Distance Selling) Regulations will be processed in accordance with your legal rights. For further information about your statutory rights, contact your local authority Trading Standards department or consumer advice centre (for example the Citizen's Advice Bureau if you are in the UK). If you are a non-EU customer, please see our international returns policy.
If you wish to cancel (or are considering cancelling) a product or service you have ordered from us, please be aware of the following terms that apply:
Applicability of cancellation rights: Legal rights of cancellation under the Distance Selling Regulations available for UK or EU consumers do not apply to certain products: The sale of customised goods or perishable goods, sealed audio or video recordings, or software, which has been opened.
Magazines
Goods that by reason of their nature, cannot be returned - (Items such as underwear, where the 'hygiene patch' has been removed, or cosmetics where the seal has been broken).
Additional cancellation terms: Where Additional Terms and Conditions of Sale are applicable to any product you have ordered from us, these may also govern your cancellation rights and you should review these carefully;
Damaged or incorrectly supplied products: You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform us (by post, phone or e-mail only) within a reasonable period of time. You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied.
Other cancelled products: If you want to cancel products that are not damaged or incorrectly supplied, then you must inform us of this within fourteen (14) working days following the date of receipt in accordance with the Distance Selling Regulations or otherwise as soon as possible. You must take reasonable care of the products that you wish to cancel and not use them. Products should be returned in their original packaging.
This is not intended to be a full statement of all your rights under the Distance Selling Regulations. Full details of your rights under the Distance Selling Regulations are available in the UK from your local Citizens' Advice Bureau or your Local Authority's Trading Standards Office.
If you cancel your order in any of the circumstances set out above in regards to cancellation under the provisions of the Distance Selling Regulations, The Works will refund any money paid by you after any products, which have been delivered to you, when returned to us. In the case of damaged or incorrectly supplied goods, we may offer you a refund. Any refunds given by us will be made to the debit/credit card account provided when you placed your order and will be subject to our right to withhold amounts for products which are damaged on return as outlined above.
Where we deliver products to a third party in accordance with your order, you will only be able to exercise this cancellation right if you can return the goods to us (or arrange for us to collect them). For further details with regards to cancellations, please see our help pages or contact customer services.
Customer Ratings and Reviews Terms and Conditions
These Terms of Use govern your conduct associated with the Customer Ratings and Review service offered by The Works (the "CRR Service"). To the extent of any conflict between The Works' Privacy Policy and these Terms of Use, these Terms of Use shall control with respect to the CRR Service. By submitting any content to The Works, you represent and warrant that:
you are the sole author and owner of the intellectual property rights thereto;
all "moral rights" that you may have in such content have been voluntarily waived by you;
all content that you post is accurate;
you are at least 18 years old;
use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.
You further agree and warrant that you shall not submit any content:
that is known by you to be false, inaccurate or misleading;
that infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
that violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);
that is, or may reasonably be considered to be, defamatory, libellous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
for which you were compensated or granted any consideration by any third party;
that includes any information that references other websites, addresses, email addresses, contact information or phone numbers;
that contains any computer viruses, worms or other potentially damaging computer programs or files.
You agree to indemnify and hold The Works (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Bazaarvoice, Inc.), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party. For any content that you submit, you grant The Works a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.
All content that you submit may be used at The Works' sole discretion. The Works reserves the right to change, condense or delete any content on The Works' website that The Works deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. The Works does not guarantee that you will have any recourse through The Works to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, The Works reserves the right to remove or to refuse to post any submission for any reason.
You acknowledge that you, not The Works, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of The Works, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.
By submitting your email address in connection with your rating and review, you agree that The Works and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes.
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Terms & Conditions
Terms and conditions apply. Please see The Works site for full details. Terms & Conditions
This page provides information about who we are and the legal terms and conditions that may apply to your use of The Works website and any product or service you order from us. By shopping with us, you agree to our terms and conditions set here.
This website is owned and operated by The Works Stores Ltd. The Works Stores Ltd is a company registered in England and Wales (company registration number 06557400) whose registered office is at The Works, Boldmere House, Faraday Avenue, Hams Hall Distribution Park, Coleshill, Birmingham. B46 1AL. Our registered VAT number is GB 135 5978 79, Please note our VAT rate is 20%. Unless we say otherwise, we use the terms "The Works", "TheWorks.co.uk", "we", "us" and "our" on this page to refer to The Works Stores Ltd (including throughout the Website Terms and Conditions, the General Terms and Conditions of Sale, the Additional Terms and Conditions of Sale). If you want to ask us anything (whether about our products and services, this website, any of our terms and conditions or otherwise), then please use our Customer Contact Centre to contact us.
These website terms and conditions ("Website Terms") apply to your use of the The Works website at www.theworks.co.uk (the "Website"). You must read these Website Terms carefully, and we recommend that you print and keep a copy for your future reference. By accessing, browsing, using or registering with the Website, you confirm that you have read, understood and agree to these Website Terms in their entirety. If you do not agree to these Website Terms in their entirety, you must not use this Website.
Your Use of This Website
You must only use this Website for lawful purposes, and you must not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else's enjoyment of the Website. You may use, download and print content on the Website solely for your own personal use or internal business purposes. Other than for your own personal use or internal business purposes, you may not without our prior written consent:
Copy, reproduce, use or otherwise deal with any content on the Website;
Modify, distribute or re-post any content on the Website for any purpose;
Use the content of the Website for any commercial exploitation whatsoever.
Password / Account Security
You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. The Works shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password, account or order related emails.
Ownership of Rights
All rights, including copyright and other intellectual property rights, in and to this Website are owned by or licensed to The Works. If you acquire any copyright or other intellectual property rights in the Website (whether by operation of law or otherwise), then you agree to assign those rights to us (including any rights you may have in user generated content that you submit through the Website) on a worldwide basis absolutely to the fullest extent permitted by law. You will also unconditionally and irrevocably waive any and all moral rights you acquire in or to the Website.
You further agree to execute all such documents and do all such acts and things as we may reasonably require in order to assign any such rights to us and to waive any moral rights you acquire in or to the Website.
Age Restrictions on Purchase
The purchase of certain products and services made available on the Website are subject to age requirements specified by law. We are not permitted by law to supply these products or services to individuals who do not satisfy these age requirements and, if you are underage, you must not attempt to order these products or services through the Website. In particular, please note that age restrictions apply in the UK to the purchase of the products and services listed below. By placing an order for any of the following products or services you confirm that you (and, if different, the recipient of the product and/or service) satisfy the age requirements necessary to buy that product or service:
Videos and DVDs
Videos and DVDs can only be purchased by, and for, individuals who satisfy the British Board of Film Classification or other age classification criteria applicable to the relevant video or DVD. Videos and DVDs can only be purchased by, and for, individuals who satisfy these age classification criteria.
Accuracy of Content
To the extent permitted by applicable law, The Works disclaims all representations and warranties, express or implied, that content or information displayed in or on this Website is accurate, complete, up-to-date and/or does not infringe the rights of any third party. Content can and will be changed in order to make the information as accurate as possible over time. The views expressed in user generated content are the opinions of those users and do not represent the views, opinions, beliefs or values of The Works.
Your Legal rights depend on whether you have a 'contract'. You will have legal rights (and a contract) either:
Once you've paid for the item.
Or once we have delivered the item to you.
Other Legal Notices
There may be legal notices on other areas of this Website which relate to your use of the Website, all of which will, together with these Website Terms and our Privacy Policy (and, where applicable, the General Terms and Conditions of Sale, the Additional Terms and Conditions of Sale and the Corporate Ordering Terms and Conditions of Sale) govern your use of this Website.
Third Party Rights
Only you and The Works shall be entitled to enforce these Website Terms. No third party shall be entitled to enforce any of these Website Terms, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.
Entire Agreement
These Website Terms set out the entire agreement between you and us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law.
Law, Jurisdiction and Language
Any matter that arises out of your use of this Website (including any contract entered between you and us through the Website) shall be governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales. All contracts shall be concluded in English.
Changes to These Website Terms
We reserve the right to change and update these Website Terms from time to time and recommend that you revisit this page regularly to keep informed of the current Website Terms that apply to your use of the Website. By continuing to access, browse and use this Website, you will be deemed to have agreed to any changes or updates to our Website Terms.
Purchasing From The Works Website
Whenever you use this Website to order a product from The Works, our Website Terms and Conditions will apply to your use of the Website in addition to these General Terms and Conditions of Sale.
The Works reserves the right to refuse or cancel any order or close an account (even if we have previously confirmed your order). If this happens to you and you think we've made a mistake, please contact our Customer Services team.
Product Descriptions
The Works has taken reasonable precautions to try to ensure that prices quoted on the Website are correct and that all products have been fairly and accurately described. However, when ordering please note that:
Orders will only be accepted if there are no errors in the description of the goods and no errors in their prices as advertised on this Website;
All prices are displayed in pounds Sterling inclusive of UK VAT where applicable.
Packaging may vary from that shown on the Website;
The sizes shown on the Website are approximate only and may vary slightly;
Colours of our products are displayed as accurately as possible on the Website, the actual colours you see will depend on your monitor and we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.
All items are subject to availability. We will inform you as soon as possible if the product(s) you have ordered are not available and we may offer alternative product(s) of equal or higher quality and value.
Acceptance of Your Order
Please note that completion of the online checkout process does not constitute The Works' acceptance of your order. Our acceptance of your order will take place only when we dispatch the product(s) that you ordered from us.
If you supplied us with your email address when entering your payment details (or if you have a registered account with us), we will notify you by email as soon as possible to confirm that we have received your order. During the checkout process, you will be asked to complete your payment details. All fields indicated as compulsory must be completed. Please note that we will collect and store your information, using an encrypted secure payment mechanism and will only use your information in accordance with our Privacy Policy.
All card payments are subject to authorisation by your card issuer and we take payment when we accept your order shortly before dispatch. If your payment is not received and you have already received the products you ordered from us, you must pay for the products or return those products to us in accordance with reasonable return instructions that we provide to you and in the same condition that you received them at your own expense.
If you do not do this within 30 days of the date on which we cancel your order, we may collect or arrange for collection of the products at your expense. We reserve the right to charge you for any and all damage to (or other adverse interference with) any products that are the subject of an unpaid order. If The Works cannot supply you with the product or service you ordered, we will not process your order, inform you of this in writing (including e-mail) and, if you have already paid for the product or service, refund you in full as soon as reasonably possible.
Delivery - Charges and Timescales
We respect your confidentiality. All orders are dispatched in discreet, plain packaging, and we will never make your details available to any third party company for marketing purposes. Delivery charges and timescales vary depending on the type of products ordered, the service you select, delivery address and unforeseeable disruptions to delivery services. For full details of our delivery charges please Click Here
Please note that certain products may be subject to additional terms and conditions of sale relevant to the delivery charges and/or timescales applicable to that product. Delivery will be to the UK or international address specified in your order. If no one is available at a residential or other address at the time of delivery, a note will be left to advise whether your order has been left in a safe place e.g. with a neighbour, or returned to depot.
All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order. The Works shall be under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control. In the UK, delivery charge refunds can only be made in accordance with your legal rights under the Consumer Protection (Distance Selling) Regulations June 2014 and other applicable legislation. Similar rights may apply for some international deliveries. For further information about your legal rights contact your local authority Trading Standards department or consumer advice centre (for example the Citizen's Advice Bureau for UK customers).
Promotions and Promotion Codes
If you have a promotional code, you need to enter this into the box on the 'My basket' page. You can find this box towards the bottom of the page, near the order total. You must be registered with The Works and logged in when placing your order, to receive this promotion. Promotional codes can be used only once per customer as defined by their email address and/or credit card address and/or delivery address. Only one promotional code can be used per transaction. Offer cannot be used in conjunction with certain other offers from The Works. Codes offering a discount when you spend a certain amount can only apply to a single transaction and exclude gift boxing, delivery charges, gift vouchers/cards and selected products. Please note that promotional codes also have an expiry date, after which they are not redeemable.
Promotional codes remain the property of The Works (www.theworks.co.uk), are non-transferable and may not be reproduced in any form. We reserve the right to remove promotion codes at any time and without warning. Additional offers may not available in The Works stores or 'Other shops' or with any third party website unless otherwise stated.
We reserve the right to withdraw offers at any time. Some promotions may not combine with other promotions on site, and if so, the best offer will be applied to your order. Any Buy One Get One Free items will always give you the cheapest item free. Items in the Buy One Get One Free promotion are excluded from all other promotional discounts, and do not count towards a spending threshold to receive another discount. Please note: If you buy in a Buy One Get One Free promotion, individual items cannot be returned for refund, you will need to send back all the qualifying items. Only one promotional code can be used per order, and promotion codes cannot be used with multi-buy offers.
Certain products may be excluded from promotion codes, including all GCSE books and any product with a kit price.
Promotion products fulfilled by Gardeners are also excluded from promotions.
In-store Cheapest Price Guaranteed promotion, Terms and Conditions.
Payment
We only accept payment in UK Pound Sterling (GBP). Customers outside the UK will be billed in Sterling.
We accept the following cards: Visa / MasterCard / Maestro / American Express / PayPal
Other Forms of Payment
Whilst other electronic payment methods are not currently accepted, we are happy to accept orders via post. Currently, Gift cards can not be used online, but can be used in any of our 430 stores. When presenting your gift card for payment at a store, the Bar Code and Card Number must be visible. When purchasing a gift card please note that the card will expire 12 months from the date of activation and any remaining balance will be removed.
Please send your order with a cheque or postal order to :
Customer Service Centre
The Works Stores Ltd
Boldmere House
Faraday Avenue
Hams Hall Distribution Park
Coleshill
Birmingham
B46 1AL
Please ensure all crossed cheques and postal orders are made payable to 'The Works Stores Ltd'.
Payment Security
We are a member of IMRG, the leading industry body for global e-tailing, promoting the highest possible industry standards and best practices ensuring honest and truthful transactions. We utilise industry-standard 128 bit Secure Sockets Layer (SSL) technology to allow for the encryption of sensitive information such as your name, address and other sensitive information like your credit card details.
This technology includes the following features:
Authentication - this assures your browser that your data is being sent to the correct computer server, and that the server is secure. Encryption - this encodes the data, so that it cannot be read by anyone other than the secure server. Data Integrity - this checks the data being transferred to ensure it has not been altered.
Returns and Cancellations
If you are a UK/EU consumer, you have the legal right, under the Consumer Protection (Distance Selling) Regulations June 2014 to cancel your order within thirty (30) working days following your receipt of the goods or the date on which we begin provision of the services. Refunds for orders cancelled under the provisions of the Consumer Protection (Distance Selling) Regulations will be processed in accordance with your legal rights. For further information about your statutory rights, contact your local authority Trading Standards department or consumer advice centre (for example the Citizen's Advice Bureau if you are in the UK). If you are a non-EU customer, please see our international returns policy. If you are considering cancelling or wish to cancel a product you have ordered from us, please be aware of the following terms that apply:
Applicability of cancellation rights: Legal rights of cancellation under the Distance Selling Regulations available for UK or EU consumers do not apply to certain products and services.
The sale of customised goods or perishable goods, sealed audio or video recordings, or software, which has been opened.
Additional cancellation terms: Where Additional Terms and Conditions of Sale are applicable to any product or service you have ordered from us, these may also govern your cancellation rights and you should review these carefully;
Damaged or incorrectly supplied products: You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform us (by post, phone or e-mail only) within the fourteen (14) day period. You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied.
Other cancelled products: If you want to cancel products that are not damaged or incorrectly supplied, then you must inform us of this within fourteen (14) working days following the date of receipt in accordance with the Distance Selling Regulations or otherwise as soon as possible. You must take reasonable care of the products that you wish to cancel and not use them. Products should be returned in their original packaging or promptly at your cost or using the free returns form supplied with your order.
This is not intended to be a full statement of all your rights under the Distance Selling Regulations. Full details of your rights under the Distance Selling Regulations are available in the UK from your local Citizens' Advice Bureau or your Local Authority's Trading Standards Office.
Damage during the course of returning products:
If you choose to return any products to us, please return them to your nearest The Works store.
If you cancel your order in any of the circumstances set out above in regards to cancellation under the provisions of the Distance Selling Regulations, The Works will refund any money paid by you after any products, which have been delivered to you, when returned to us. In the case of damaged or incorrectly supplied goods, we may offer you a refund. Any refunds given by us will be made to the debit/credit card account provided when you placed your order and will be subject to our right to withhold amounts for products which are damaged on return as outlined above. Where we deliver products to a third party in accordance with your order, you will only be able to exercise this cancellation right if you can return the goods to us (or arrange for us to collect them). For further details with regards to cancellations, please see our help pages or contact customer services. If you wish to cancel your order under the Distance Selling Regulations we ask you to please notify our Customer Service team quoting your name, order number and details of the products via our Customer Contact Centre or our Customer Service address:
Customer Services
The Works Stores Ltd
Boldmere House
Faraday Avenue
Hams Hall Distribution Park
Coleshill
Birmingham
B46 1AL
0121 313 6050
Goods must be returned within 30 days, using the address above.
Where you are cancelling your order within this cooling-off period we will refund the full cost of the item. We will only refund the delivery charges if you are cancelling the whole order, so please mention this when cancelling your order. Delivery charges are non-refundable if you are returning part of an order.
Faulty Items
In the rare event you have a faulty item, please contact us first and arrange to return to us for a refund. Please note, if you do not use this option to return goods, we cannot refund any postage costs incurred by your return.
Customer Service
The Works Stores Ltd
Boldmere House
Faraday Avenue
Hams Hall Distribution Park
Coleshill
Birmingham
B46 1AL
Goods returned for exchange or gift vouchers must in all respects be in the condition you received them. This offer applies for one month from the date of purchase and is in addition to your statutory rights. If posting goods, please keep proof of posting.
Contacting Us By Phone
Calls are answered during our normal office hours.
Other Terms & Conditions
British Forces Post Office (BFPO) Delivery
Unfortunately at this current time we cannot deliver to the British Forces Post Office (BFPO), we are working to get this fixed as soon as possible.
International Delivery
We currently deliver to the Republic of Ireland only.
Your Right to Cancel
If you are a UK/EU consumer, you have the legal right, under the Consumer Protection (Distance Selling) Regulations June 2014 to cancel your order within thirty (30) working days following your receipt of the goods or the date on which we begin provision of the services. Refunds for orders cancelled under the provisions of the Consumer Protection (Distance Selling) Regulations will be processed in accordance with your legal rights. For further information about your statutory rights, contact your local authority Trading Standards department or consumer advice centre (for example the Citizen's Advice Bureau if you are in the UK). If you are a non-EU customer, please see our international returns policy.
If you wish to cancel (or are considering cancelling) a product or service you have ordered from us, please be aware of the following terms that apply:
Applicability of cancellation rights: Legal rights of cancellation under the Distance Selling Regulations available for UK or EU consumers do not apply to certain products: The sale of customised goods or perishable goods, sealed audio or video recordings, or software, which has been opened.
Magazines
Goods that by reason of their nature, cannot be returned - (Items such as underwear, where the 'hygiene patch' has been removed, or cosmetics where the seal has been broken).
Additional cancellation terms: Where Additional Terms and Conditions of Sale are applicable to any product you have ordered from us, these may also govern your cancellation rights and you should review these carefully;
Damaged or incorrectly supplied products: You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform us (by post, phone or e-mail only) within a reasonable period of time. You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied.
Other cancelled products: If you want to cancel products that are not damaged or incorrectly supplied, then you must inform us of this within fourteen (14) working days following the date of receipt in accordance with the Distance Selling Regulations or otherwise as soon as possible. You must take reasonable care of the products that you wish to cancel and not use them. Products should be returned in their original packaging.
This is not intended to be a full statement of all your rights under the Distance Selling Regulations. Full details of your rights under the Distance Selling Regulations are available in the UK from your local Citizens' Advice Bureau or your Local Authority's Trading Standards Office.
If you cancel your order in any of the circumstances set out above in regards to cancellation under the provisions of the Distance Selling Regulations, The Works will refund any money paid by you after any products, which have been delivered to you, when returned to us. In the case of damaged or incorrectly supplied goods, we may offer you a refund. Any refunds given by us will be made to the debit/credit card account provided when you placed your order and will be subject to our right to withhold amounts for products which are damaged on return as outlined above.
Where we deliver products to a third party in accordance with your order, you will only be able to exercise this cancellation right if you can return the goods to us (or arrange for us to collect them). For further details with regards to cancellations, please see our help pages or contact customer services.
Customer Ratings and Reviews Terms and Conditions
These Terms of Use govern your conduct associated with the Customer Ratings and Review service offered by The Works (the "CRR Service"). To the extent of any conflict between The Works' Privacy Policy and these Terms of Use, these Terms of Use shall control with respect to the CRR Service. By submitting any content to The Works, you represent and warrant that:
you are the sole author and owner of the intellectual property rights thereto;
all "moral rights" that you may have in such content have been voluntarily waived by you;
all content that you post is accurate;
you are at least 18 years old;
use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.
You further agree and warrant that you shall not submit any content:
that is known by you to be false, inaccurate or misleading;
that infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
that violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);
that is, or may reasonably be considered to be, defamatory, libellous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
for which you were compensated or granted any consideration by any third party;
that includes any information that references other websites, addresses, email addresses, contact information or phone numbers;
that contains any computer viruses, worms or other potentially damaging computer programs or files.
You agree to indemnify and hold The Works (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Bazaarvoice, Inc.), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party. For any content that you submit, you grant The Works a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.
All content that you submit may be used at The Works' sole discretion. The Works reserves the right to change, condense or delete any content on The Works' website that The Works deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. The Works does not guarantee that you will have any recourse through The Works to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, The Works reserves the right to remove or to refuse to post any submission for any reason.
You acknowledge that you, not The Works, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of The Works, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.
By submitting your email address in connection with your rating and review, you agree that The Works and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes.
0
zazzle.co.uk – Save up to 50% off when you buy in bulk!
40

Save up to 50% off when you buy in bulk!

Terms & Conditions
Terms and conditions apply. Please see zazzle.co.uk site for full details. 3.2. By using the Site, You hereby acknowledge and agree that:
3.2.1. You are responsible for the creation and compilation of your Content, and that neither Zazzle nor any other party involved with the production of any Product incorporating such Content assumes that responsibility. Zazzle’s production of any Product depicting your Content does not indicate that Zazzle approves of the Content, that the Content obeys any and all applicable laws, or that you are absolved of any liability or harm arising from the use of the Content.
3.2.2. Zazzle may preserve or store your Content and may also disclose Content if required to do so by law or in the good faith belief that such preservation, storage or disclosure is reasonably necessary and as set forth in our Privacy Policy. You understand that the technical processing and operation of the Site, including your Content, may involve (i) transmissions over various networks; (ii) changes to conform and adapt to technical requirements of connection networks or devices; and (iii) fixes to improve the functionality of the Site.
3.2.3. You are responsible for actions and communications undertaken under your account. Zazzle takes no responsibility and assumes no liability for any Content uploaded or otherwise transmitted by or to you or by or to any third-party, or for any mistakes, defamation, slander, libel, omissions, falsehoods, infringement, obscenity, pornography or profanity you or a third party may encounter. You agree to waive any claims against Zazzle and its affiliates, contractors, agents and employees for losses, damages and injuries which are based on or relate to your communications or Content on the Site. You agree to indemnify Zazzle and its affiliates from all claims and expenses, including reasonable legal fees, which claims are based on or arise from your violation of any of the provisions of this Agreement, except with respect to Zazzle’s own negligence.
3.2.4. Your use of this Site and of any Products ordered on this Site must be in accordance with all applicable United States federal, state and local laws, statutes, regulations and ordinances and will not take any action that harms or violates the rights of any person or entity.
3.2.5. Zazzle does not pre-screen submitted Content, but that Zazzle and its designees shall have the right (but not the obligation) in their sole discretion to reject or remove any Content that is available via the Site. Upon placing your order, you acknowledge that Zazzle may review your order, and the Content it contains, for adherence to our guidelines and compliance with the terms and conditions set forth in this Agreement. Zazzle and its designees reserve the right to demand confirmation from you in writing of all rights, authorisations, licences, permissions, and consents owned or obtained by you (if any) with respect to any Content you upload to or transmit through the Site. If you fail to provide us with satisfactory confirmation upon request, we reserve the right to remove or deny access to any or all of your Content available via the Site and to suspend or terminate your account.
3.2.6. Zazzle does not endorse any Content submitted to the Site by any User or other licensor, or any opinion, recommendation, or advice expressed therein, and Zazzle expressly disclaims any and all liability in connection with Content. Without limiting the foregoing, Zazzle and its designees shall have the right to remove, without prior notice, any Content that they believe may violate the Agreement, is subject to complaint, or is otherwise objectionable to Zazzle. You agree that you must evaluate, and bear all risks associated with, the use of any Content, including any reliance on the accuracy, completeness, or usefulness of such Content.
3.2.7. You will not use any Product ordered from the Site in a way that would be damaging to Zazzle's public reputation or that of its employees, board members, shareholders, licensors, or solution partners. Additionally, you acknowledge that if you choose to display any product ordered from Zazzle, in a public setting, including on the Internet, in a way which disparages Zazzle, Zazzle's board members, employees, shareholders or partners, Zazzle reserves the right to demand immediate return of the product, to furthermore pursue all resources and remedies available under the law.
3.2.8. The Site may provide, or third parties may provide, links to other websites or resources. Because Zazzle has no control of such sites and resources, you acknowledge and agree that Zazzle is not responsible for the availability of such sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources or the policies or such sites and resources. Zazzle is not responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such Content, goods or services available on or through any such site or resource.
0
The Works – 6 for £5 Mr Men and Friends
53

The Works – 6 for £5 Mr Men and Friends

View all offers, deals and voucher codes

Mr Men, Bob The Builder, Fireman Sam, Postman Pat, Thomas The Tank Engine.Any 6 books for £5.

Terms & Conditions
Terms and conditions apply. Please see The Works site for full details. Terms & Conditions
This page provides information about who we are and the legal terms and conditions that may apply to your use of The Works website and any product or service you order from us. By shopping with us, you agree to our terms and conditions set here.
This website is owned and operated by The Works Stores Ltd. The Works Stores Ltd is a company registered in England and Wales (company registration number 06557400) whose registered office is at The Works, Boldmere House, Faraday Avenue, Hams Hall Distribution Park, Coleshill, Birmingham. B46 1AL. Our registered VAT number is GB 135 5978 79, Please note our VAT rate is 20%. Unless we say otherwise, we use the terms "The Works", "TheWorks.co.uk", "we", "us" and "our" on this page to refer to The Works Stores Ltd (including throughout the Website Terms and Conditions, the General Terms and Conditions of Sale, the Additional Terms and Conditions of Sale). If you want to ask us anything (whether about our products and services, this website, any of our terms and conditions or otherwise), then please use our Customer Contact Centre to contact us.
These website terms and conditions ("Website Terms") apply to your use of the The Works website at www.theworks.co.uk (the "Website"). You must read these Website Terms carefully, and we recommend that you print and keep a copy for your future reference. By accessing, browsing, using or registering with the Website, you confirm that you have read, understood and agree to these Website Terms in their entirety. If you do not agree to these Website Terms in their entirety, you must not use this Website.
Your Use of This Website
You must only use this Website for lawful purposes, and you must not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else's enjoyment of the Website. You may use, download and print content on the Website solely for your own personal use or internal business purposes. Other than for your own personal use or internal business purposes, you may not without our prior written consent:
Copy, reproduce, use or otherwise deal with any content on the Website;
Modify, distribute or re-post any content on the Website for any purpose;
Use the content of the Website for any commercial exploitation whatsoever.
Password / Account Security
You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. The Works shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password, account or order related emails.
Ownership of Rights
All rights, including copyright and other intellectual property rights, in and to this Website are owned by or licensed to The Works. If you acquire any copyright or other intellectual property rights in the Website (whether by operation of law or otherwise), then you agree to assign those rights to us (including any rights you may have in user generated content that you submit through the Website) on a worldwide basis absolutely to the fullest extent permitted by law. You will also unconditionally and irrevocably waive any and all moral rights you acquire in or to the Website.
You further agree to execute all such documents and do all such acts and things as we may reasonably require in order to assign any such rights to us and to waive any moral rights you acquire in or to the Website.
Age Restrictions on Purchase
The purchase of certain products and services made available on the Website are subject to age requirements specified by law. We are not permitted by law to supply these products or services to individuals who do not satisfy these age requirements and, if you are underage, you must not attempt to order these products or services through the Website. In particular, please note that age restrictions apply in the UK to the purchase of the products and services listed below. By placing an order for any of the following products or services you confirm that you (and, if different, the recipient of the product and/or service) satisfy the age requirements necessary to buy that product or service:
Videos and DVDs
Videos and DVDs can only be purchased by, and for, individuals who satisfy the British Board of Film Classification or other age classification criteria applicable to the relevant video or DVD. Videos and DVDs can only be purchased by, and for, individuals who satisfy these age classification criteria.
Accuracy of Content
To the extent permitted by applicable law, The Works disclaims all representations and warranties, express or implied, that content or information displayed in or on this Website is accurate, complete, up-to-date and/or does not infringe the rights of any third party. Content can and will be changed in order to make the information as accurate as possible over time. The views expressed in user generated content are the opinions of those users and do not represent the views, opinions, beliefs or values of The Works.
Your Legal rights depend on whether you have a 'contract'. You will have legal rights (and a contract) either:
Once you've paid for the item.
Or once we have delivered the item to you.
Other Legal Notices
There may be legal notices on other areas of this Website which relate to your use of the Website, all of which will, together with these Website Terms and our Privacy Policy (and, where applicable, the General Terms and Conditions of Sale, the Additional Terms and Conditions of Sale and the Corporate Ordering Terms and Conditions of Sale) govern your use of this Website.
Third Party Rights
Only you and The Works shall be entitled to enforce these Website Terms. No third party shall be entitled to enforce any of these Website Terms, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.
Entire Agreement
These Website Terms set out the entire agreement between you and us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law.
Law, Jurisdiction and Language
Any matter that arises out of your use of this Website (including any contract entered between you and us through the Website) shall be governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales. All contracts shall be concluded in English.
Changes to These Website Terms
We reserve the right to change and update these Website Terms from time to time and recommend that you revisit this page regularly to keep informed of the current Website Terms that apply to your use of the Website. By continuing to access, browse and use this Website, you will be deemed to have agreed to any changes or updates to our Website Terms.
Purchasing From The Works Website
Whenever you use this Website to order a product from The Works, our Website Terms and Conditions will apply to your use of the Website in addition to these General Terms and Conditions of Sale.
The Works reserves the right to refuse or cancel any order or close an account (even if we have previously confirmed your order). If this happens to you and you think we've made a mistake, please contact our Customer Services team.
Product Descriptions
The Works has taken reasonable precautions to try to ensure that prices quoted on the Website are correct and that all products have been fairly and accurately described. However, when ordering please note that:
Orders will only be accepted if there are no errors in the description of the goods and no errors in their prices as advertised on this Website;
All prices are displayed in pounds Sterling inclusive of UK VAT where applicable.
Packaging may vary from that shown on the Website;
The sizes shown on the Website are approximate only and may vary slightly;
Colours of our products are displayed as accurately as possible on the Website, the actual colours you see will depend on your monitor and we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.
All items are subject to availability. We will inform you as soon as possible if the product(s) you have ordered are not available and we may offer alternative product(s) of equal or higher quality and value.
Acceptance of Your Order
Please note that completion of the online checkout process does not constitute The Works' acceptance of your order. Our acceptance of your order will take place only when we dispatch the product(s) that you ordered from us.
If you supplied us with your email address when entering your payment details (or if you have a registered account with us), we will notify you by email as soon as possible to confirm that we have received your order. During the checkout process, you will be asked to complete your payment details. All fields indicated as compulsory must be completed. Please note that we will collect and store your information, using an encrypted secure payment mechanism and will only use your information in accordance with our Privacy Policy.
All card payments are subject to authorisation by your card issuer and we take payment when we accept your order shortly before dispatch. If your payment is not received and you have already received the products you ordered from us, you must pay for the products or return those products to us in accordance with reasonable return instructions that we provide to you and in the same condition that you received them at your own expense.
If you do not do this within 30 days of the date on which we cancel your order, we may collect or arrange for collection of the products at your expense. We reserve the right to charge you for any and all damage to (or other adverse interference with) any products that are the subject of an unpaid order. If The Works cannot supply you with the product or service you ordered, we will not process your order, inform you of this in writing (including e-mail) and, if you have already paid for the product or service, refund you in full as soon as reasonably possible.
Delivery - Charges and Timescales
We respect your confidentiality. All orders are dispatched in discreet, plain packaging, and we will never make your details available to any third party company for marketing purposes. Delivery charges and timescales vary depending on the type of products ordered, the service you select, delivery address and unforeseeable disruptions to delivery services. For full details of our delivery charges please Click Here
Please note that certain products may be subject to additional terms and conditions of sale relevant to the delivery charges and/or timescales applicable to that product. Delivery will be to the UK or international address specified in your order. If no one is available at a residential or other address at the time of delivery, a note will be left to advise whether your order has been left in a safe place e.g. with a neighbour, or returned to depot.
All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order. The Works shall be under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control. In the UK, delivery charge refunds can only be made in accordance with your legal rights under the Consumer Protection (Distance Selling) Regulations June 2014 and other applicable legislation. Similar rights may apply for some international deliveries. For further information about your legal rights contact your local authority Trading Standards department or consumer advice centre (for example the Citizen's Advice Bureau for UK customers).
Promotions and Promotion Codes
If you have a promotional code, you need to enter this into the box on the 'My basket' page. You can find this box towards the bottom of the page, near the order total. You must be registered with The Works and logged in when placing your order, to receive this promotion. Promotional codes can be used only once per customer as defined by their email address and/or credit card address and/or delivery address. Only one promotional code can be used per transaction. Offer cannot be used in conjunction with certain other offers from The Works. Codes offering a discount when you spend a certain amount can only apply to a single transaction and exclude gift boxing, delivery charges, gift vouchers/cards and selected products. Please note that promotional codes also have an expiry date, after which they are not redeemable.
Promotional codes remain the property of The Works (www.theworks.co.uk), are non-transferable and may not be reproduced in any form. We reserve the right to remove promotion codes at any time and without warning. Additional offers may not available in The Works stores or 'Other shops' or with any third party website unless otherwise stated.
We reserve the right to withdraw offers at any time. Some promotions may not combine with other promotions on site, and if so, the best offer will be applied to your order. Any Buy One Get One Free items will always give you the cheapest item free. Items in the Buy One Get One Free promotion are excluded from all other promotional discounts, and do not count towards a spending threshold to receive another discount. Please note: If you buy in a Buy One Get One Free promotion, individual items cannot be returned for refund, you will need to send back all the qualifying items. Only one promotional code can be used per order, and promotion codes cannot be used with multi-buy offers.
Certain products may be excluded from promotion codes, including all GCSE books and any product with a kit price.
Promotion products fulfilled by Gardeners are also excluded from promotions.
In-store Cheapest Price Guaranteed promotion, Terms and Conditions.
Payment
We only accept payment in UK Pound Sterling (GBP). Customers outside the UK will be billed in Sterling.
We accept the following cards: Visa / MasterCard / Maestro / American Express / PayPal
Other Forms of Payment
Whilst other electronic payment methods are not currently accepted, we are happy to accept orders via post. Currently, Gift cards can not be used online, but can be used in any of our 430 stores. When presenting your gift card for payment at a store, the Bar Code and Card Number must be visible. When purchasing a gift card please note that the card will expire 12 months from the date of activation and any remaining balance will be removed.
Please send your order with a cheque or postal order to :
Customer Service Centre
The Works Stores Ltd
Boldmere House
Faraday Avenue
Hams Hall Distribution Park
Coleshill
Birmingham
B46 1AL
Please ensure all crossed cheques and postal orders are made payable to 'The Works Stores Ltd'.
Payment Security
We are a member of IMRG, the leading industry body for global e-tailing, promoting the highest possible industry standards and best practices ensuring honest and truthful transactions. We utilise industry-standard 128 bit Secure Sockets Layer (SSL) technology to allow for the encryption of sensitive information such as your name, address and other sensitive information like your credit card details.
This technology includes the following features:
Authentication - this assures your browser that your data is being sent to the correct computer server, and that the server is secure. Encryption - this encodes the data, so that it cannot be read by anyone other than the secure server. Data Integrity - this checks the data being transferred to ensure it has not been altered.
Returns and Cancellations
If you are a UK/EU consumer, you have the legal right, under the Consumer Protection (Distance Selling) Regulations June 2014 to cancel your order within thirty (30) working days following your receipt of the goods or the date on which we begin provision of the services. Refunds for orders cancelled under the provisions of the Consumer Protection (Distance Selling) Regulations will be processed in accordance with your legal rights. For further information about your statutory rights, contact your local authority Trading Standards department or consumer advice centre (for example the Citizen's Advice Bureau if you are in the UK). If you are a non-EU customer, please see our international returns policy. If you are considering cancelling or wish to cancel a product you have ordered from us, please be aware of the following terms that apply:
Applicability of cancellation rights: Legal rights of cancellation under the Distance Selling Regulations available for UK or EU consumers do not apply to certain products and services.
The sale of customised goods or perishable goods, sealed audio or video recordings, or software, which has been opened.
Additional cancellation terms: Where Additional Terms and Conditions of Sale are applicable to any product or service you have ordered from us, these may also govern your cancellation rights and you should review these carefully;
Damaged or incorrectly supplied products: You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform us (by post, phone or e-mail only) within the fourteen (14) day period. You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied.
Other cancelled products: If you want to cancel products that are not damaged or incorrectly supplied, then you must inform us of this within fourteen (14) working days following the date of receipt in accordance with the Distance Selling Regulations or otherwise as soon as possible. You must take reasonable care of the products that you wish to cancel and not use them. Products should be returned in their original packaging or promptly at your cost or using the free returns form supplied with your order.
This is not intended to be a full statement of all your rights under the Distance Selling Regulations. Full details of your rights under the Distance Selling Regulations are available in the UK from your local Citizens' Advice Bureau or your Local Authority's Trading Standards Office.
Damage during the course of returning products:
If you choose to return any products to us, please return them to your nearest The Works store.
If you cancel your order in any of the circumstances set out above in regards to cancellation under the provisions of the Distance Selling Regulations, The Works will refund any money paid by you after any products, which have been delivered to you, when returned to us. In the case of damaged or incorrectly supplied goods, we may offer you a refund. Any refunds given by us will be made to the debit/credit card account provided when you placed your order and will be subject to our right to withhold amounts for products which are damaged on return as outlined above. Where we deliver products to a third party in accordance with your order, you will only be able to exercise this cancellation right if you can return the goods to us (or arrange for us to collect them). For further details with regards to cancellations, please see our help pages or contact customer services. If you wish to cancel your order under the Distance Selling Regulations we ask you to please notify our Customer Service team quoting your name, order number and details of the products via our Customer Contact Centre or our Customer Service address:
Customer Services
The Works Stores Ltd
Boldmere House
Faraday Avenue
Hams Hall Distribution Park
Coleshill
Birmingham
B46 1AL
0121 313 6050
Goods must be returned within 30 days, using the address above.
Where you are cancelling your order within this cooling-off period we will refund the full cost of the item. We will only refund the delivery charges if you are cancelling the whole order, so please mention this when cancelling your order. Delivery charges are non-refundable if you are returning part of an order.
Faulty Items
In the rare event you have a faulty item, please contact us first and arrange to return to us for a refund. Please note, if you do not use this option to return goods, we cannot refund any postage costs incurred by your return.
Customer Service
The Works Stores Ltd
Boldmere House
Faraday Avenue
Hams Hall Distribution Park
Coleshill
Birmingham
B46 1AL
Goods returned for exchange or gift vouchers must in all respects be in the condition you received them. This offer applies for one month from the date of purchase and is in addition to your statutory rights. If posting goods, please keep proof of posting.
Contacting Us By Phone
Calls are answered during our normal office hours.
Other Terms & Conditions
British Forces Post Office (BFPO) Delivery
Unfortunately at this current time we cannot deliver to the British Forces Post Office (BFPO), we are working to get this fixed as soon as possible.
International Delivery
We currently deliver to the Republic of Ireland only.
Your Right to Cancel
If you are a UK/EU consumer, you have the legal right, under the Consumer Protection (Distance Selling) Regulations June 2014 to cancel your order within thirty (30) working days following your receipt of the goods or the date on which we begin provision of the services. Refunds for orders cancelled under the provisions of the Consumer Protection (Distance Selling) Regulations will be processed in accordance with your legal rights. For further information about your statutory rights, contact your local authority Trading Standards department or consumer advice centre (for example the Citizen's Advice Bureau if you are in the UK). If you are a non-EU customer, please see our international returns policy.
If you wish to cancel (or are considering cancelling) a product or service you have ordered from us, please be aware of the following terms that apply:
Applicability of cancellation rights: Legal rights of cancellation under the Distance Selling Regulations available for UK or EU consumers do not apply to certain products: The sale of customised goods or perishable goods, sealed audio or video recordings, or software, which has been opened.
Magazines
Goods that by reason of their nature, cannot be returned - (Items such as underwear, where the 'hygiene patch' has been removed, or cosmetics where the seal has been broken).
Additional cancellation terms: Where Additional Terms and Conditions of Sale are applicable to any product you have ordered from us, these may also govern your cancellation rights and you should review these carefully;
Damaged or incorrectly supplied products: You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform us (by post, phone or e-mail only) within a reasonable period of time. You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied.
Other cancelled products: If you want to cancel products that are not damaged or incorrectly supplied, then you must inform us of this within fourteen (14) working days following the date of receipt in accordance with the Distance Selling Regulations or otherwise as soon as possible. You must take reasonable care of the products that you wish to cancel and not use them. Products should be returned in their original packaging.
This is not intended to be a full statement of all your rights under the Distance Selling Regulations. Full details of your rights under the Distance Selling Regulations are available in the UK from your local Citizens' Advice Bureau or your Local Authority's Trading Standards Office.
If you cancel your order in any of the circumstances set out above in regards to cancellation under the provisions of the Distance Selling Regulations, The Works will refund any money paid by you after any products, which have been delivered to you, when returned to us. In the case of damaged or incorrectly supplied goods, we may offer you a refund. Any refunds given by us will be made to the debit/credit card account provided when you placed your order and will be subject to our right to withhold amounts for products which are damaged on return as outlined above.
Where we deliver products to a third party in accordance with your order, you will only be able to exercise this cancellation right if you can return the goods to us (or arrange for us to collect them). For further details with regards to cancellations, please see our help pages or contact customer services.
Customer Ratings and Reviews Terms and Conditions
These Terms of Use govern your conduct associated with the Customer Ratings and Review service offered by The Works (the "CRR Service"). To the extent of any conflict between The Works' Privacy Policy and these Terms of Use, these Terms of Use shall control with respect to the CRR Service. By submitting any content to The Works, you represent and warrant that:
you are the sole author and owner of the intellectual property rights thereto;
all "moral rights" that you may have in such content have been voluntarily waived by you;
all content that you post is accurate;
you are at least 18 years old;
use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.
You further agree and warrant that you shall not submit any content:
that is known by you to be false, inaccurate or misleading;
that infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
that violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);
that is, or may reasonably be considered to be, defamatory, libellous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
for which you were compensated or granted any consideration by any third party;
that includes any information that references other websites, addresses, email addresses, contact information or phone numbers;
that contains any computer viruses, worms or other potentially damaging computer programs or files.
You agree to indemnify and hold The Works (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Bazaarvoice, Inc.), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party. For any content that you submit, you grant The Works a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.
All content that you submit may be used at The Works' sole discretion. The Works reserves the right to change, condense or delete any content on The Works' website that The Works deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. The Works does not guarantee that you will have any recourse through The Works to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, The Works reserves the right to remove or to refuse to post any submission for any reason.
You acknowledge that you, not The Works, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of The Works, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.
By submitting your email address in connection with your rating and review, you agree that The Works and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes.
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Virgin Balloon Flights – £10 off all national balloon ride vouchers with Virgin Balloon Flights.Use code
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£10 off all national balloon ride vouchers with Virgin Balloon Flights.Use code Discount10 at checkout and take life higher for less.

Terms & Conditions
Terms and conditions apply. Please see Virgin Balloon Flights site for full details. These Terms and Conditions govern your use of the Virgin Balloon Flights website (Virgin Balloon Flights Site) and your relationship with Virgin Balloon Flights (virginballoonflights.co.uk, we or us). Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions, please do not register for or use the Virgin Balloon Flights Site.
1. Use of the Virgin Balloon Flights Site
The Virgin Balloon Flights site is provided to you free of charge for your personal use subject to these Terms and Conditions. By using the Virgin Balloon Flights site you agree to be bound by these Terms and Conditions.
2. Amendments
We may update these Terms and Conditions from time to time and any changes will be notified to you via a suitable announcement on the Virgin Balloon Flights site. The changes will apply to the use of the Virgin Balloon Flights site after we have given notice. If you do not wish to accept the new Terms and Conditions you should not continue to use the Virgin Balloon Flights Site. If you continue to use the Virgin Balloon Flights site after the date on which the change comes into effect, your use of the Virgin Balloon Flights site indicates your agreement to be bound by the new Terms and Conditions.
3. Customer Registration
You must ensure that the details provided by you on customer registration or at any time are correct and complete.
You must inform us immediately of any changes to the information that you provided when registering by updating your personal details. You can update your personal details by sending an email, including your email address and your account name to customerservice@virginballoonflights.co.uk.
4. Password and security
When you register to use the Virgin Balloon Flights site you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us by contacting us by telephone 0871 663 0016 or by email to customerservice@virginballoonflights.co.uk immediately.
If Virgin Balloon Flights has reason to believe that there is likely to be a breach of security or misuse of the Virgin Balloon Flights site, we may require you to change your password or we may suspend your account in accordance with paragraph 13 below.
5. Excluded Services
The services provided by the Virgin Balloon Flights site do not include the provision of computer or other necessary equipment to access the Virgin Balloon Flights site. To use the Virgin Balloon Flights site you will require Internet connectivity and appropriate telecommunication links. We shall not be liable for any telephone or other costs that you may incur.
6. Intellectual property
The content of the Virgin Balloon Flights site is protected by copyright, trade marks, database and other intellectual property rights. You may retrieve and display the content of the Virgin Balloon Flights site on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Virgin Balloon Flights site without written permission from Virgin Balloon Flights.
No licence is granted to you in these Terms and Conditions to use any trade mark of Virgin Balloon Flights or any affiliated companies.
7. Limitations
You may not use the Virgin Balloon Flights Site for any of the following purposes:
a. Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
b. Transmitting material that encourages conduct that constitutes a criminal offence results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.
c. Gaining unauthorised access to other computer systems.
d. Interfering with any other person’s use or enjoyment of the Virgin Balloon Flights site.
e. Breaching any laws concerning the use of public telecommunications networks.
f. Interfering or disrupting networks or web sites connected to the Virgin Balloon Flights site.
g. Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.
Virgin Balloon Flights reserves the right to refuse to post material on the Virgin Balloon Flights site or to remove material already posted on the Virgin Balloon Flights site.
You will indemnify us against all losses, liabilities, costs and expenses reasonably suffered or incurred by us, all damages awarded against us under any judgment by a court of competent jurisdiction and all settlements sums paid by us as a result of any settlement agreed by us arising out or in connection with:
a. Any claim by any third party that the use of the Virgin Balloon Flights site by you is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or constitutes a breach of any applicable law, regulation or code of practice;
b. Any claim by any third party that the use of the Virgin Balloon Flights site by you infringes that third party’s copyright or other intellectual property rights of whatever nature; and
c. Any fines or penalties imposed by any regulatory, advertising or trading body or authority in connection with the use of the Virgin Balloon Flights site by you.
8. Availability of the Virgin Balloon Flights Site
Although Virgin Balloon Flights aims to offer you the best service possible; it makes no promise that the services at the Virgin Balloon Flights site will meet your requirements. Virgin Balloon Flights cannot guarantee that the service will be fault free. If a fault occurs in the service you should report it to customerservice@virginballoonflights.co.uk and we will attempt to correct the fault as soon as we reasonably can.
Your access to the Virgin Balloon Flights site may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. Virgin Balloon Flights will attempt to restore the service as soon as it reasonably can.
9. Virgin Balloon Flights’ right to suspend or cancel your registration
Virgin Balloon Flights may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions.
You can cancel this agreement at any time by informing us in writing. If you do so, you must stop using the Virgin Balloon Flights Site.
The suspension or cancellation of your registration and your right to use the Virgin Balloon Flights Site shall not affect either party’s rights or liabilities.
Paragraphs 6, 7 and 10 of these Terms and Conditions shall survive cancellation.
10. Virgin Balloon Flights’ liability
The Virgin Balloon Flights site is provided by Virgin Balloon Flights without any warranties or guarantees. You must bear the risks associated with the use of the Internet.
The Virgin Balloon Flights site provides content from other Internet sites or resources and while Virgin Balloon Flights tries to ensure that material included on the Virgin Balloon Flights site is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. Virgin Balloon Flights will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Virgin Balloon Flights site. If Virgin Balloon Flights is informed of any inaccuracies in the material on the Site we will attempt to correct the inaccuracies as soon as we reasonably can.
In particular, we disclaim all liabilities in connection with the following:
a. Incompatibility of the Virgin Balloon Flights site with any of your equipment, software or telecommunications links.
b. Technical problems including errors or interruptions of the Virgin Balloon Flights site.
c. Unsuitability, unreliability or inaccuracy of the Virgin Balloon Flights site.
d. Inadequacy of the Virgin Balloon Flights site to meet your requirements.
To the full extent allowed by applicable law, you agree that we will not be liable to you/or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Virgin Balloon Flights site.
Nothing in this paragraph applies to Virgin Balloon Flights’ liability in respect of products sold through the online Shop.
Nothing in these Terms and Conditions shall exclude Virgin Balloon Flights’ liability for personal injury or death caused by its negligence.
Our acceptance of an order takes place on dispatch of the order, at which point the purchase contract will be made and you will be charged for your order.
11. Third Party Websites
As a convenience to Virgin Balloon Flights’ customers, the Virgin Balloon Flights site includes links to other web sites or material which are beyond its control. Virgin Balloon Flights is not responsible for content on the Internet or World Wide Web or any other site outside the Virgin Balloon Flights site.
12. Advertising and Sponsorship
Part of the Virgin Balloon Flights site may contain advertising and sponsorship. Advertisers and Sponsors are responsible for ensuring that material submitted for inclusion on the Virgin Balloon Flights site complies with relevant laws and codes. We will not be responsible for any error or inaccuracy in advertising and sponsorship material.
13. Competitions
VIRGIN BALLOON FLIGHTS COMPETITIONS AND FREE PRIZE DRAWS (“COMPETITIONS”)
a. The promoter of the Competitions is Virgin Balloon Flights (the “Promoter”). The Promoter’s principal place of business is at Jesson House, Stafford Court, Telford, Shropshire, TF3 3BD. These terms and conditions govern and apply to all Competitions which are promoted or run across any and all platforms by the Promoter (whether acting on behalf of itself or as agent on behalf of any other group undertakings (as defined by sections 258 and 259 of the Companies Act 1985)) including but not limited to www.virgnballoonflights.co.uk (a “Website”).
b. All entrants must qualify at the date of entry (in that they must be eligible in accordance with these Terms and any other terms and conditions imposed by the Promoter in relation to each individual Competition) and be resident in the UK. The eligibility of any entrant is at the sole discretion of the Promoter. Employees, families or agents of the Promoter and/or any of its group undertakings are not eligible to enter the Competitions. Only one entry per person and per household is permitted.
c. By entering the Competitions, you hereby warrant that all information submitted by you is true, current and complete.
d. All entries must include all details requested on the Website for any particular Competition and be submitted in accordance with these Terms and any other terms of entry detailed on the Website, including, without limitation, submission within the requisite time frame.
e. The decision of the Promoter as to who has been awarded a prize is final and no correspondence will be entered into. The Promoter may at its sole discretion, substitute any prize for a prize of a similar nature and/or comparable value. Winners may not request and are not entitled to a cash alternative to their prize and their prize is non-refundable and non-transferable.
f. The Promoter accepts no responsibility or liability for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft, destruction, alteration of, or unauthorised access to entries, or entries lost, incomplete or delayed whether or not arising during operation or transmission as a result of server failures, virus, bugs or other causes outside its control. All lost, damaged or incomplete entries will be deemed invalid. Proof of entry shall not be proof of delivery or receipt. Only entries received in accordance with these Terms and all other terms and conditions will be acceptable. The Promoter will not be liable if a prize cannot be taken by a winner for any reason beyond the control of the Promoter. Return of prize notification as undeliverable or failure to respond to a prize notification within a reasonable time will result in disqualification and an alternate winner may be selected at the Promoter’s discretion. In the event that a winner declines his or her prize the Promoter may elect, at its own discretion, to select an alternate winner.
g. The winner may be required to participate in publicity surrounding this promotion and consents to his/her name, locations and photographs being published for the purposes of any individual Competition and promoting the Promoter and its business.
h. The terms and conditions of any third party supplier may apply and must be accepted and complied with by the winner. The winner also acknowledges that the prize will not comprise any further or additional components including, by way of example only, the provision of insurance or spending money for a prize such as a holiday.
i. Any personal data relating to entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the individual’s prior consent.
j. By entering the Competitions, all entrants are deemed to accept these Terms and all other terms and conditions. The Promoter may, at its sole discretion, change the dates of entry into the Competitions and/or the dates on which the Competitions will be promoted and the Promoter reserves the right to alter, amend or withdraw these Terms and all other terms and Conditions and/or the Competitions without prior notice.
k. By entering the Competitions you hereby assign all copyright which you may own in your entry to the Promoter and you acknowledge that the Promoter will own all the copyright in your entry.
l. Other than for death or personal injury arising from negligence of the Promoter, so far as is permitted by law, the Promoter hereby excludes all liability for any loss, damage, cost and expense, whether direct or indirect, howsoever caused in connection with the Competitions or any aspect of a prize.
m. These terms and conditions are governed by and construed and performed in accordance with the laws of England and Wales, whose courts shall be the courts of exclusive jurisdiction.
14. Applicable Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and any disputes will be decided only by the English courts.
15. International Use
Virgin Balloon Flights makes no promise that materials on the Virgin Balloon Flights Site are appropriate or available for use in locations outside the United Kingdom, and accessing the Virgin Balloon Flights Site from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.
16. Expiry Date on Payment Card
Please ensure that the expiry date of your payment card is after the anticipated dispatch date of your order. Payment is taken at the point of dispatch for goods and in the event that the payment card has expired we will be unable to take payment and fulfill your order.
17. Miscellaneous
a. You may not assign, sub-license or otherwise transfer any of your rights under these Terms and Conditions.
b. If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect.
c. If you breach these Terms and Conditions and Virgin Balloon Flights ignores this, Virgin Balloon Flights will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.
d. Virgin Balloon Flights shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond its control.
e. A person who is not a party to these Terms and Conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.
f. Virgin Balloon Flights is owned and operated by AirXcite Limited, a company registered in England and Wales whose registered office is at Jesson House, Stafford Court, Telford, Shropshire, TF3 3BD.
g. If you have any queries please contact customerservice@virginballoonflights.co.uk
TERMS & CONDITIONS OF YOUR FLIGHT VOUCHER
Please read all of our Terms and Conditions at https://www.virginballoonflights.co.uk/legalstuff.asp carefully before you use our website as your use of it and any order you place for vouchers will be subject to them.
You should print out a copy of them and any order that you place for future reference.
1 GENERAL
1.1. In these Terms and Conditions:-
“Contract” means the contract between you and us for the sale and purchase of the vouchers ordered by you using our website;
“Vouchers” mean the hot air balloon flight voucher or vouchers you have ordered in accordance with paragraph 3;
“We”, “us” or “our” means AirXcite Limited, trading as Virgin Balloon Flights, a company registered in England and Wales with registration number 3487563 and whose registered office is at Jesson House, Stafford Court, Telford, Shropshire, TF3 3BD;
“Working day” means any day except a Saturday or Sunday or public or Bank Holiday in England;
“You” or “your” means you as the user of our website and/or the buyer of any of the vouchers and, if you give the vouchers to someone else before you receive the flight and inform us in writing that you have done so and of that person’s name, address and telephone number, that other person. The Terms and Conditions referred to in paragraph 14 will apply to that other person.
1.2 Each voucher only entitles one person to participate in the flight.
1.3 Nothing in these Terms and Conditions will affect any of your rights as a consumer under any applicable legislation.
1.4 The Contract may be cancelled by you in accordance with paragraph 15.
1.5 You must be at least 18 years of age and have legal capacity to buy any vouchers from us.
1.6 We reserve the right in our absolute discretion to refuse access to or change the content of our website, reject any order or terminate any account you may open with us.
1.7 We may change the Terms and Conditions relating to the sale of our vouchers from time to time, although those applicable when you place your order will apply to the Contract. If we do so, we will post the changes on our website. You will be responsible for reading these Terms and Conditions each time you use this website, and your continued use of it will confirm your agreement to be bound by the terms and conditions which apply when you use the website or place any order with us.
1.8 If you are not an individual, you confirm that you have full power and authority to bind any business on whose behalf you place any order.
1.9 All Password Details and other information you supply on this website must be accurate and complete. We may in our absolute discretion withdraw all Password Details. Your Password Details are exclusive to you, cannot be transferred to anyone else and must be treated as strictly confidential at all times. If you become aware of any misuse of your Password Details or have any concerns regarding them, you must inform us immediately (please see https://www.virginballoonflights.co.uk/ContactUs.asp for more information or call 01952 212750).
1.10 We only deliver vouchers to delivery addresses in mainland United Kingdom. You must be resident in or your principal place of business must be in mainland United Kingdom if you wish to place an order to buy any vouchers and that address must appear in your order. When you state that address in your order it will be a representation by you that you reside in or your principal place of business is in mainland United Kingdom, and we will be relying on that representation if we accept your order.
2 YOUR ACCOUNT
2.1 You must ensure that all information you supply to us in relation to your account with us is complete and accurate and that you inform us of any change in that information.
2.2 You are responsible for protecting and maintaining the confidentiality of your log in name and password to your account and ensuring that there is no unauthorised access to or use of your account. If you think that anyone has unauthorised access to your account, you must inform us immediately. You will be liable for all transactions that occur using your log in name and password.
2.3 Vouchers ordered are subject to availability. If they are not in stock when you place your order, we will inform you of that as soon as reasonably practicable and refund or re-credit you for any amount you have paid or have been debited from your credit or bank debit card for any vouchers.
3 ORDERS
3.1 Any order you place to buy any vouchers featured on our website is your offer to us to buy the vouchers. We may send you an email, to the email address you provide in your order, acknowledging your offer and confirming details of your order. However, that email will not be acceptance of your order. There will be a legally binding contract between you and us for us to sell and you to buy the vouchers referred to in your order on dispatch to you of the vouchers ordered, unless we have notified you that your order is not accepted or you have cancelled it under paragraph 15 or we have cancelled it under paragraph 16.
4 PRICE AND PAYMENT
4.1 The price of the vouchers or other products you order will be the price displayed on our website when you place your order. Prices include VAT, where chargeable, at the applicable current rates. However, errors may occur and incorrect prices for vouchers you have ordered may be shown on our website. We will let you know if we discover any error in the price of those vouchers and give you the option of confirming your order, at the correct price, or cancelling it. If we cannot contact you, the order will be treated as having been cancelled. If it is cancelled and you have paid for the vouchers, a full refund will be made.
4.2 Unless we otherwise agree in writing, all prices for vouchers shown on the website are for delivery of the vouchers to you at your address stated in your order.
4.3 You must pay the purchase price for the vouchers by credit or debit card, or by PayPal. If you pay by debit or credit card, you undertake that all details that you provide to us will be correct, that the credit or debit card used belongs to the person submitting the order and that there are sufficient funds or credit facilities to cover the sums payable. We reserve the right to obtain validation of any credit or debit card details before accepting any order. If you pay by PayPal, you agree to be bound by any terms and conditions imposed by PayPal.
4.4 You will become the owner of any vouchers you order on this website when the vouchers are delivered. However, if you cancel the Contract in accordance with paragraph 15 of these Terms and Conditions, ownership of the vouchers will revert to us on the date of cancellation.
4.5 If you fail to provide us with a correct delivery address or do not accept delivery of your order we may terminate the Contract by notice to you and refund you the price of the vouchers paid by you, less the delivery charges, as soon as possible but in any event within 14 days.
5 DELIVERY
5.1 We will deliver your order to the delivery address stated in your order. Estimated delivery times are given in working days. We will use our reasonable endeavours to deliver your order in accordance with those estimated delivery times but will not be liable for any loss or damage suffered by you, nor will you have any right to terminate the Contract, as a result of any reasonable or unavoidable delay in delivery. If you pay with PayPal, we will deliver your order to the address you select within your PayPal account and will not be liable for any loss or damage suffered by you, nor will you have any right to terminate the Contract, as a result of you selecting an incorrect address.
5.2 If you request that we deliver your order by express or special delivery, it must be signed for on delivery by someone who is at least 18 years old.
5.3 You will become responsible for the loss or destruction of or any damage to the items in your order after it has been delivered to the delivery address stated in your order.
6 VOUCHER ENTITLEMENT AND VALIDITY
6.1 Subject to paragraph 8 and the type of voucher or package you purchase, your voucher or package will entitle you to participate in a hot air balloon flight as detailed in the table below comprising:
6.1.1 A pre-flight briefing from the pilot.
6.1.2 Approximately 1 hour’s flying time, subject to weather conditions, safety and legal compliance.
6.1.3 Champagne after the flight.
6.1.4 Your personalised commemorative certificate.
6.2 You will be entitled to fly only on the days and at the times detailed against the voucher or package type that you purchase as set out in the table below:
Voucher or Package Details
Weekday Morning (WeekAM) 12 Months Validity
Fly AM Monday to Friday only,
non-refundable
Weekday Anytime (WeekANY) 12 Months Validity
Fly AM or PM Monday to Friday only,
non-refundable
7 Day Anytime (7Day) 12 Months Validity
Fly AM or PM Monday to Sunday,
non-refundable
7 Day Anytime Plus (7DayPlus) 18 Months Validity
Fly AM or PM, Monday to Sunday
+ weather refund option*
Gift Experience Packages A combination of flight voucher/s and selected gift extras.
Specific terms and validity period depend on voucher type as above.
* The different refund options and conditions are specified in paragraph 7
6.3 Your vouchers are valid for a period of 12 or 18 months (depending on voucher type – see table above) from the date on which you buy them or from any other commencement date agreed between you and us. If your flight is not taken during that period, you will lose your right to take it, unless the validity period of your voucher is extended under paragraphs 10.2 or 11.3.
6.4 Your voucher or package is not redeemable for cash.
6.5 The face value of your voucher or package may not necessarily reflect the purchase price paid due to certain special offers during the year.
7 WEATHER REFUND OR EXCHANGE OPTIONS
7.1 All vouchers are non-refundable apart from the 7 Day Anytime Plus voucher (including those sold as part of gift experience packages) which entitle you, subject to conditions, to either one of the following two refunds under paragraphs 7.1.1 and 7.1.2 or an exchange to a Virgin Experience Days Gift Card under paragraph 7.1.3.
7.1.1 Monetary Refund – you are entitled to a monetary refund for each 7 day Anytime Plus voucher if you do not fly on seven booked dates because the flights are cancelled by us or our pilot. The following conditions apply to this refund:
– You must notify us in writing that you want a refund instead of flying, within 21 days of the date booked for the last flight attempt.
– We will deduct a £10 handling fee per voucher. Fee includes VAT at the applicable rate.
– You must return the vouchers (and, if applicable, merchandise), at your cost and risk in the state and condition in which they were when delivered, to our address at Jesson House, Stafford Court, Telford, Shropshire, TF3 3BD, before a refund or exchange will be issued. If you are unable to return the merchandise in full and in the state and condition in which they were when delivered, we will deduct an amount equal to a third of the recommended retail price of the merchandise (as displayed from time to time on our website www.virginballoonflights.co.uk).
– We are only able to make a refund to the buyer of the vouchers unless you decide to exchange your vouchers for a Virgin Experience Days Gift Card as per 7.1.3.
7.1.2 Two Thirds Monetary Refund – You are entitled to a monetary refund equal to two thirds (66.7%) of the amount paid for each 7 Day Anytime Plus voucher or Gift Experience Package if you do not fly on three booked dates because the flights are cancelled by us or our pilot. If you decide to take this early opt-out, the following conditions apply:
– You must notify us in writing that you want an early opt-out instead of flying, within 21 days of the date booked for the last flight attempt.
– You must return the vouchers (and, if applicable, merchandise), at your cost and risk in the state and condition in which they were when delivered, to our address at Jesson House, Stafford Court, Telford, Shropshire, TF3 3BD, before a refund or exchange will be issued. If you are unable to return the merchandise in full and in the state and condition in which they were when delivered, we will deduct an amount equal to a third of the recommended retail price of the merchandise (as displayed from time to time on our website www.virginballoonflights.co.uk).
– We are only able to make a refund to the buyer of the vouchers unless you decide to exchange your vouchers for a Virgin Experience Days Gift Card as per 7.1.3.
7.1.3 Exchange for Virgin Experience Days Gift Card – If you are entitled to a full refund or an early opt-out (under 7.1.1 & 7.1.2) you may request us to exchange your vouchers for a Virgin Experience Days Gift Card equal to the amount of the refund instead of requesting a monetary refund. Since this is essentially a straight swap between experiences, you will not be required to return any merchandise, no handling fee will be charged and the Gift Card can be sent to the current voucher holder. The Gift Card exchanges are subject to availability and you must agree to (i) us passing your details to Virgin Experience Days and (ii) be bound by any terms and conditions imposed by Virgin Experience Days. When you receive the Gift Card the contract you have with us is immediately terminated. This exchange is subject to paragraph 7.3.
7.2 If you have purchased a voucher or package pursuant to a “2-for-the-price-of-1” or “buy one get one free” offer, the full price voucher or voucher will be treated as having been redeemed first. We will not refund the value of the “free” voucher or package.
7.3 We are only able to provide a refund or exchange if you have a voucher that was issued by us and, even though you are bound by the terms and conditions in this Contract, if you have a voucher that was issued by someone other than us you should refer to them for any potential refunds or exchanges.
8 GENERAL VOUCHER EXCHANGE
8.1 All valid vouchers can be redeemed for a flight, as stated on the voucher, or products advertised on our website in the “Gift Extras” section at https://www.virginballoonflights.co.uk/gift-extras (subject to availability). Once you have booked or made any attempt to fly, you will only be able to redeem your voucher for a balloon flight. This exchange is subject to paragraph 7.3.
8.2 If you wish to receive any of the products under paragraph 8.1, you must notify us at least 21 days before the expiry date of your vouche
0
The Works – 6 for £10 Adult Fiction Books
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The Works – 6 for £10 Adult Fiction Books

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Choose 6 books from a range of hundreds for only £10.

Terms & Conditions
Terms and conditions apply. Please see The Works site for full details. Terms & Conditions
This page provides information about who we are and the legal terms and conditions that may apply to your use of The Works website and any product or service you order from us. By shopping with us, you agree to our terms and conditions set here.
This website is owned and operated by The Works Stores Ltd. The Works Stores Ltd is a company registered in England and Wales (company registration number 06557400) whose registered office is at The Works, Boldmere House, Faraday Avenue, Hams Hall Distribution Park, Coleshill, Birmingham. B46 1AL. Our registered VAT number is GB 135 5978 79, Please note our VAT rate is 20%. Unless we say otherwise, we use the terms "The Works", "TheWorks.co.uk", "we", "us" and "our" on this page to refer to The Works Stores Ltd (including throughout the Website Terms and Conditions, the General Terms and Conditions of Sale, the Additional Terms and Conditions of Sale). If you want to ask us anything (whether about our products and services, this website, any of our terms and conditions or otherwise), then please use our Customer Contact Centre to contact us.
These website terms and conditions ("Website Terms") apply to your use of the The Works website at www.theworks.co.uk (the "Website"). You must read these Website Terms carefully, and we recommend that you print and keep a copy for your future reference. By accessing, browsing, using or registering with the Website, you confirm that you have read, understood and agree to these Website Terms in their entirety. If you do not agree to these Website Terms in their entirety, you must not use this Website.
Your Use of This Website
You must only use this Website for lawful purposes, and you must not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else's enjoyment of the Website. You may use, download and print content on the Website solely for your own personal use or internal business purposes. Other than for your own personal use or internal business purposes, you may not without our prior written consent:
Copy, reproduce, use or otherwise deal with any content on the Website;
Modify, distribute or re-post any content on the Website for any purpose;
Use the content of the Website for any commercial exploitation whatsoever.
Password / Account Security
You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. The Works shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password, account or order related emails.
Ownership of Rights
All rights, including copyright and other intellectual property rights, in and to this Website are owned by or licensed to The Works. If you acquire any copyright or other intellectual property rights in the Website (whether by operation of law or otherwise), then you agree to assign those rights to us (including any rights you may have in user generated content that you submit through the Website) on a worldwide basis absolutely to the fullest extent permitted by law. You will also unconditionally and irrevocably waive any and all moral rights you acquire in or to the Website.
You further agree to execute all such documents and do all such acts and things as we may reasonably require in order to assign any such rights to us and to waive any moral rights you acquire in or to the Website.
Age Restrictions on Purchase
The purchase of certain products and services made available on the Website are subject to age requirements specified by law. We are not permitted by law to supply these products or services to individuals who do not satisfy these age requirements and, if you are underage, you must not attempt to order these products or services through the Website. In particular, please note that age restrictions apply in the UK to the purchase of the products and services listed below. By placing an order for any of the following products or services you confirm that you (and, if different, the recipient of the product and/or service) satisfy the age requirements necessary to buy that product or service:
Videos and DVDs
Videos and DVDs can only be purchased by, and for, individuals who satisfy the British Board of Film Classification or other age classification criteria applicable to the relevant video or DVD. Videos and DVDs can only be purchased by, and for, individuals who satisfy these age classification criteria.
Accuracy of Content
To the extent permitted by applicable law, The Works disclaims all representations and warranties, express or implied, that content or information displayed in or on this Website is accurate, complete, up-to-date and/or does not infringe the rights of any third party. Content can and will be changed in order to make the information as accurate as possible over time. The views expressed in user generated content are the opinions of those users and do not represent the views, opinions, beliefs or values of The Works.
Your Legal rights depend on whether you have a 'contract'. You will have legal rights (and a contract) either:
Once you've paid for the item.
Or once we have delivered the item to you.
Other Legal Notices
There may be legal notices on other areas of this Website which relate to your use of the Website, all of which will, together with these Website Terms and our Privacy Policy (and, where applicable, the General Terms and Conditions of Sale, the Additional Terms and Conditions of Sale and the Corporate Ordering Terms and Conditions of Sale) govern your use of this Website.
Third Party Rights
Only you and The Works shall be entitled to enforce these Website Terms. No third party shall be entitled to enforce any of these Website Terms, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.
Entire Agreement
These Website Terms set out the entire agreement between you and us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law.
Law, Jurisdiction and Language
Any matter that arises out of your use of this Website (including any contract entered between you and us through the Website) shall be governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales. All contracts shall be concluded in English.
Changes to These Website Terms
We reserve the right to change and update these Website Terms from time to time and recommend that you revisit this page regularly to keep informed of the current Website Terms that apply to your use of the Website. By continuing to access, browse and use this Website, you will be deemed to have agreed to any changes or updates to our Website Terms.
Purchasing From The Works Website
Whenever you use this Website to order a product from The Works, our Website Terms and Conditions will apply to your use of the Website in addition to these General Terms and Conditions of Sale.
The Works reserves the right to refuse or cancel any order or close an account (even if we have previously confirmed your order). If this happens to you and you think we've made a mistake, please contact our Customer Services team.
Product Descriptions
The Works has taken reasonable precautions to try to ensure that prices quoted on the Website are correct and that all products have been fairly and accurately described. However, when ordering please note that:
Orders will only be accepted if there are no errors in the description of the goods and no errors in their prices as advertised on this Website;
All prices are displayed in pounds Sterling inclusive of UK VAT where applicable.
Packaging may vary from that shown on the Website;
The sizes shown on the Website are approximate only and may vary slightly;
Colours of our products are displayed as accurately as possible on the Website, the actual colours you see will depend on your monitor and we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.
All items are subject to availability. We will inform you as soon as possible if the product(s) you have ordered are not available and we may offer alternative product(s) of equal or higher quality and value.
Acceptance of Your Order
Please note that completion of the online checkout process does not constitute The Works' acceptance of your order. Our acceptance of your order will take place only when we dispatch the product(s) that you ordered from us.
If you supplied us with your email address when entering your payment details (or if you have a registered account with us), we will notify you by email as soon as possible to confirm that we have received your order. During the checkout process, you will be asked to complete your payment details. All fields indicated as compulsory must be completed. Please note that we will collect and store your information, using an encrypted secure payment mechanism and will only use your information in accordance with our Privacy Policy.
All card payments are subject to authorisation by your card issuer and we take payment when we accept your order shortly before dispatch. If your payment is not received and you have already received the products you ordered from us, you must pay for the products or return those products to us in accordance with reasonable return instructions that we provide to you and in the same condition that you received them at your own expense.
If you do not do this within 30 days of the date on which we cancel your order, we may collect or arrange for collection of the products at your expense. We reserve the right to charge you for any and all damage to (or other adverse interference with) any products that are the subject of an unpaid order. If The Works cannot supply you with the product or service you ordered, we will not process your order, inform you of this in writing (including e-mail) and, if you have already paid for the product or service, refund you in full as soon as reasonably possible.
Delivery - Charges and Timescales
We respect your confidentiality. All orders are dispatched in discreet, plain packaging, and we will never make your details available to any third party company for marketing purposes. Delivery charges and timescales vary depending on the type of products ordered, the service you select, delivery address and unforeseeable disruptions to delivery services. For full details of our delivery charges please Click Here
Please note that certain products may be subject to additional terms and conditions of sale relevant to the delivery charges and/or timescales applicable to that product. Delivery will be to the UK or international address specified in your order. If no one is available at a residential or other address at the time of delivery, a note will be left to advise whether your order has been left in a safe place e.g. with a neighbour, or returned to depot.
All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order. The Works shall be under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control. In the UK, delivery charge refunds can only be made in accordance with your legal rights under the Consumer Protection (Distance Selling) Regulations June 2014 and other applicable legislation. Similar rights may apply for some international deliveries. For further information about your legal rights contact your local authority Trading Standards department or consumer advice centre (for example the Citizen's Advice Bureau for UK customers).
Promotions and Promotion Codes
If you have a promotional code, you need to enter this into the box on the 'My basket' page. You can find this box towards the bottom of the page, near the order total. You must be registered with The Works and logged in when placing your order, to receive this promotion. Promotional codes can be used only once per customer as defined by their email address and/or credit card address and/or delivery address. Only one promotional code can be used per transaction. Offer cannot be used in conjunction with certain other offers from The Works. Codes offering a discount when you spend a certain amount can only apply to a single transaction and exclude gift boxing, delivery charges, gift vouchers/cards and selected products. Please note that promotional codes also have an expiry date, after which they are not redeemable.
Promotional codes remain the property of The Works (www.theworks.co.uk), are non-transferable and may not be reproduced in any form. We reserve the right to remove promotion codes at any time and without warning. Additional offers may not available in The Works stores or 'Other shops' or with any third party website unless otherwise stated.
We reserve the right to withdraw offers at any time. Some promotions may not combine with other promotions on site, and if so, the best offer will be applied to your order. Any Buy One Get One Free items will always give you the cheapest item free. Items in the Buy One Get One Free promotion are excluded from all other promotional discounts, and do not count towards a spending threshold to receive another discount. Please note: If you buy in a Buy One Get One Free promotion, individual items cannot be returned for refund, you will need to send back all the qualifying items. Only one promotional code can be used per order, and promotion codes cannot be used with multi-buy offers.
Certain products may be excluded from promotion codes, including all GCSE books and any product with a kit price.
Promotion products fulfilled by Gardeners are also excluded from promotions.
In-store Cheapest Price Guaranteed promotion, Terms and Conditions.
Payment
We only accept payment in UK Pound Sterling (GBP). Customers outside the UK will be billed in Sterling.
We accept the following cards: Visa / MasterCard / Maestro / American Express / PayPal
Other Forms of Payment
Whilst other electronic payment methods are not currently accepted, we are happy to accept orders via post. Currently, Gift cards can not be used online, but can be used in any of our 430 stores. When presenting your gift card for payment at a store, the Bar Code and Card Number must be visible. When purchasing a gift card please note that the card will expire 12 months from the date of activation and any remaining balance will be removed.
Please send your order with a cheque or postal order to :
Customer Service Centre
The Works Stores Ltd
Boldmere House
Faraday Avenue
Hams Hall Distribution Park
Coleshill
Birmingham
B46 1AL
Please ensure all crossed cheques and postal orders are made payable to 'The Works Stores Ltd'.
Payment Security
We are a member of IMRG, the leading industry body for global e-tailing, promoting the highest possible industry standards and best practices ensuring honest and truthful transactions. We utilise industry-standard 128 bit Secure Sockets Layer (SSL) technology to allow for the encryption of sensitive information such as your name, address and other sensitive information like your credit card details.
This technology includes the following features:
Authentication - this assures your browser that your data is being sent to the correct computer server, and that the server is secure. Encryption - this encodes the data, so that it cannot be read by anyone other than the secure server. Data Integrity - this checks the data being transferred to ensure it has not been altered.
Returns and Cancellations
If you are a UK/EU consumer, you have the legal right, under the Consumer Protection (Distance Selling) Regulations June 2014 to cancel your order within thirty (30) working days following your receipt of the goods or the date on which we begin provision of the services. Refunds for orders cancelled under the provisions of the Consumer Protection (Distance Selling) Regulations will be processed in accordance with your legal rights. For further information about your statutory rights, contact your local authority Trading Standards department or consumer advice centre (for example the Citizen's Advice Bureau if you are in the UK). If you are a non-EU customer, please see our international returns policy. If you are considering cancelling or wish to cancel a product you have ordered from us, please be aware of the following terms that apply:
Applicability of cancellation rights: Legal rights of cancellation under the Distance Selling Regulations available for UK or EU consumers do not apply to certain products and services.
The sale of customised goods or perishable goods, sealed audio or video recordings, or software, which has been opened.
Additional cancellation terms: Where Additional Terms and Conditions of Sale are applicable to any product or service you have ordered from us, these may also govern your cancellation rights and you should review these carefully;
Damaged or incorrectly supplied products: You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform us (by post, phone or e-mail only) within the fourteen (14) day period. You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied.
Other cancelled products: If you want to cancel products that are not damaged or incorrectly supplied, then you must inform us of this within fourteen (14) working days following the date of receipt in accordance with the Distance Selling Regulations or otherwise as soon as possible. You must take reasonable care of the products that you wish to cancel and not use them. Products should be returned in their original packaging or promptly at your cost or using the free returns form supplied with your order.
This is not intended to be a full statement of all your rights under the Distance Selling Regulations. Full details of your rights under the Distance Selling Regulations are available in the UK from your local Citizens' Advice Bureau or your Local Authority's Trading Standards Office.
Damage during the course of returning products:
If you choose to return any products to us, please return them to your nearest The Works store.
If you cancel your order in any of the circumstances set out above in regards to cancellation under the provisions of the Distance Selling Regulations, The Works will refund any money paid by you after any products, which have been delivered to you, when returned to us. In the case of damaged or incorrectly supplied goods, we may offer you a refund. Any refunds given by us will be made to the debit/credit card account provided when you placed your order and will be subject to our right to withhold amounts for products which are damaged on return as outlined above. Where we deliver products to a third party in accordance with your order, you will only be able to exercise this cancellation right if you can return the goods to us (or arrange for us to collect them). For further details with regards to cancellations, please see our help pages or contact customer services. If you wish to cancel your order under the Distance Selling Regulations we ask you to please notify our Customer Service team quoting your name, order number and details of the products via our Customer Contact Centre or our Customer Service address:
Customer Services
The Works Stores Ltd
Boldmere House
Faraday Avenue
Hams Hall Distribution Park
Coleshill
Birmingham
B46 1AL
0121 313 6050
Goods must be returned within 30 days, using the address above.
Where you are cancelling your order within this cooling-off period we will refund the full cost of the item. We will only refund the delivery charges if you are cancelling the whole order, so please mention this when cancelling your order. Delivery charges are non-refundable if you are returning part of an order.
Faulty Items
In the rare event you have a faulty item, please contact us first and arrange to return to us for a refund. Please note, if you do not use this option to return goods, we cannot refund any postage costs incurred by your return.
Customer Service
The Works Stores Ltd
Boldmere House
Faraday Avenue
Hams Hall Distribution Park
Coleshill
Birmingham
B46 1AL
Goods returned for exchange or gift vouchers must in all respects be in the condition you received them. This offer applies for one month from the date of purchase and is in addition to your statutory rights. If posting goods, please keep proof of posting.
Contacting Us By Phone
Calls are answered during our normal office hours.
Other Terms & Conditions
British Forces Post Office (BFPO) Delivery
Unfortunately at this current time we cannot deliver to the British Forces Post Office (BFPO), we are working to get this fixed as soon as possible.
International Delivery
We currently deliver to the Republic of Ireland only.
Your Right to Cancel
If you are a UK/EU consumer, you have the legal right, under the Consumer Protection (Distance Selling) Regulations June 2014 to cancel your order within thirty (30) working days following your receipt of the goods or the date on which we begin provision of the services. Refunds for orders cancelled under the provisions of the Consumer Protection (Distance Selling) Regulations will be processed in accordance with your legal rights. For further information about your statutory rights, contact your local authority Trading Standards department or consumer advice centre (for example the Citizen's Advice Bureau if you are in the UK). If you are a non-EU customer, please see our international returns policy.
If you wish to cancel (or are considering cancelling) a product or service you have ordered from us, please be aware of the following terms that apply:
Applicability of cancellation rights: Legal rights of cancellation under the Distance Selling Regulations available for UK or EU consumers do not apply to certain products: The sale of customised goods or perishable goods, sealed audio or video recordings, or software, which has been opened.
Magazines
Goods that by reason of their nature, cannot be returned - (Items such as underwear, where the 'hygiene patch' has been removed, or cosmetics where the seal has been broken).
Additional cancellation terms: Where Additional Terms and Conditions of Sale are applicable to any product you have ordered from us, these may also govern your cancellation rights and you should review these carefully;
Damaged or incorrectly supplied products: You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform us (by post, phone or e-mail only) within a reasonable period of time. You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied.
Other cancelled products: If you want to cancel products that are not damaged or incorrectly supplied, then you must inform us of this within fourteen (14) working days following the date of receipt in accordance with the Distance Selling Regulations or otherwise as soon as possible. You must take reasonable care of the products that you wish to cancel and not use them. Products should be returned in their original packaging.
This is not intended to be a full statement of all your rights under the Distance Selling Regulations. Full details of your rights under the Distance Selling Regulations are available in the UK from your local Citizens' Advice Bureau or your Local Authority's Trading Standards Office.
If you cancel your order in any of the circumstances set out above in regards to cancellation under the provisions of the Distance Selling Regulations, The Works will refund any money paid by you after any products, which have been delivered to you, when returned to us. In the case of damaged or incorrectly supplied goods, we may offer you a refund. Any refunds given by us will be made to the debit/credit card account provided when you placed your order and will be subject to our right to withhold amounts for products which are damaged on return as outlined above.
Where we deliver products to a third party in accordance with your order, you will only be able to exercise this cancellation right if you can return the goods to us (or arrange for us to collect them). For further details with regards to cancellations, please see our help pages or contact customer services.
Customer Ratings and Reviews Terms and Conditions
These Terms of Use govern your conduct associated with the Customer Ratings and Review service offered by The Works (the "CRR Service"). To the extent of any conflict between The Works' Privacy Policy and these Terms of Use, these Terms of Use shall control with respect to the CRR Service. By submitting any content to The Works, you represent and warrant that:
you are the sole author and owner of the intellectual property rights thereto;
all "moral rights" that you may have in such content have been voluntarily waived by you;
all content that you post is accurate;
you are at least 18 years old;
use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.
You further agree and warrant that you shall not submit any content:
that is known by you to be false, inaccurate or misleading;
that infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
that violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);
that is, or may reasonably be considered to be, defamatory, libellous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
for which you were compensated or granted any consideration by any third party;
that includes any information that references other websites, addresses, email addresses, contact information or phone numbers;
that contains any computer viruses, worms or other potentially damaging computer programs or files.
You agree to indemnify and hold The Works (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Bazaarvoice, Inc.), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party. For any content that you submit, you grant The Works a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.
All content that you submit may be used at The Works' sole discretion. The Works reserves the right to change, condense or delete any content on The Works' website that The Works deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. The Works does not guarantee that you will have any recourse through The Works to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, The Works reserves the right to remove or to refuse to post any submission for any reason.
You acknowledge that you, not The Works, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of The Works, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.
By submitting your email address in connection with your rating and review, you agree that The Works and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes.
0
zazzle.co.uk –  20% off for new subscribers
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zazzle.co.uk – 20% off for new subscribers

View all offers, deals and voucher codes

20% off for new subscribers

Terms & Conditions
Terms and conditions apply. Please see zazzle.co.uk site for full details. 3.2. By using the Site, You hereby acknowledge and agree that:
3.2.1. You are responsible for the creation and compilation of your Content, and that neither Zazzle nor any other party involved with the production of any Product incorporating such Content assumes that responsibility. Zazzle’s production of any Product depicting your Content does not indicate that Zazzle approves of the Content, that the Content obeys any and all applicable laws, or that you are absolved of any liability or harm arising from the use of the Content.
3.2.2. Zazzle may preserve or store your Content and may also disclose Content if required to do so by law or in the good faith belief that such preservation, storage or disclosure is reasonably necessary and as set forth in our Privacy Policy. You understand that the technical processing and operation of the Site, including your Content, may involve (i) transmissions over various networks; (ii) changes to conform and adapt to technical requirements of connection networks or devices; and (iii) fixes to improve the functionality of the Site.
3.2.3. You are responsible for actions and communications undertaken under your account. Zazzle takes no responsibility and assumes no liability for any Content uploaded or otherwise transmitted by or to you or by or to any third-party, or for any mistakes, defamation, slander, libel, omissions, falsehoods, infringement, obscenity, pornography or profanity you or a third party may encounter. You agree to waive any claims against Zazzle and its affiliates, contractors, agents and employees for losses, damages and injuries which are based on or relate to your communications or Content on the Site. You agree to indemnify Zazzle and its affiliates from all claims and expenses, including reasonable legal fees, which claims are based on or arise from your violation of any of the provisions of this Agreement, except with respect to Zazzle’s own negligence.
3.2.4. Your use of this Site and of any Products ordered on this Site must be in accordance with all applicable United States federal, state and local laws, statutes, regulations and ordinances and will not take any action that harms or violates the rights of any person or entity.
3.2.5. Zazzle does not pre-screen submitted Content, but that Zazzle and its designees shall have the right (but not the obligation) in their sole discretion to reject or remove any Content that is available via the Site. Upon placing your order, you acknowledge that Zazzle may review your order, and the Content it contains, for adherence to our guidelines and compliance with the terms and conditions set forth in this Agreement. Zazzle and its designees reserve the right to demand confirmation from you in writing of all rights, authorisations, licences, permissions, and consents owned or obtained by you (if any) with respect to any Content you upload to or transmit through the Site. If you fail to provide us with satisfactory confirmation upon request, we reserve the right to remove or deny access to any or all of your Content available via the Site and to suspend or terminate your account.
3.2.6. Zazzle does not endorse any Content submitted to the Site by any User or other licensor, or any opinion, recommendation, or advice expressed therein, and Zazzle expressly disclaims any and all liability in connection with Content. Without limiting the foregoing, Zazzle and its designees shall have the right to remove, without prior notice, any Content that they believe may violate the Agreement, is subject to complaint, or is otherwise objectionable to Zazzle. You agree that you must evaluate, and bear all risks associated with, the use of any Content, including any reliance on the accuracy, completeness, or usefulness of such Content.
3.2.7. You will not use any Product ordered from the Site in a way that would be damaging to Zazzle's public reputation or that of its employees, board members, shareholders, licensors, or solution partners. Additionally, you acknowledge that if you choose to display any product ordered from Zazzle, in a public setting, including on the Internet, in a way which disparages Zazzle, Zazzle's board members, employees, shareholders or partners, Zazzle reserves the right to demand immediate return of the product, to furthermore pursue all resources and remedies available under the law.
3.2.8. The Site may provide, or third parties may provide, links to other websites or resources. Because Zazzle has no control of such sites and resources, you acknowledge and agree that Zazzle is not responsible for the availability of such sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources or the policies or such sites and resources. Zazzle is not responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such Content, goods or services available on or through any such site or resource.
0
The Works – 6 for £10 Education Books
54

The Works – 6 for £10 Education Books

View all offers, deals and voucher codes

Education Books from the age of 3 for all age groups, covering various subjects and Key Stages.Buy any 6 education books for £10.

Terms & Conditions
Terms and conditions apply. Please see The Works site for full details. Terms & Conditions
This page provides information about who we are and the legal terms and conditions that may apply to your use of The Works website and any product or service you order from us. By shopping with us, you agree to our terms and conditions set here.
This website is owned and operated by The Works Stores Ltd. The Works Stores Ltd is a company registered in England and Wales (company registration number 06557400) whose registered office is at The Works, Boldmere House, Faraday Avenue, Hams Hall Distribution Park, Coleshill, Birmingham. B46 1AL. Our registered VAT number is GB 135 5978 79, Please note our VAT rate is 20%. Unless we say otherwise, we use the terms "The Works", "TheWorks.co.uk", "we", "us" and "our" on this page to refer to The Works Stores Ltd (including throughout the Website Terms and Conditions, the General Terms and Conditions of Sale, the Additional Terms and Conditions of Sale). If you want to ask us anything (whether about our products and services, this website, any of our terms and conditions or otherwise), then please use our Customer Contact Centre to contact us.
These website terms and conditions ("Website Terms") apply to your use of the The Works website at www.theworks.co.uk (the "Website"). You must read these Website Terms carefully, and we recommend that you print and keep a copy for your future reference. By accessing, browsing, using or registering with the Website, you confirm that you have read, understood and agree to these Website Terms in their entirety. If you do not agree to these Website Terms in their entirety, you must not use this Website.
Your Use of This Website
You must only use this Website for lawful purposes, and you must not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else's enjoyment of the Website. You may use, download and print content on the Website solely for your own personal use or internal business purposes. Other than for your own personal use or internal business purposes, you may not without our prior written consent:
Copy, reproduce, use or otherwise deal with any content on the Website;
Modify, distribute or re-post any content on the Website for any purpose;
Use the content of the Website for any commercial exploitation whatsoever.
Password / Account Security
You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. The Works shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password, account or order related emails.
Ownership of Rights
All rights, including copyright and other intellectual property rights, in and to this Website are owned by or licensed to The Works. If you acquire any copyright or other intellectual property rights in the Website (whether by operation of law or otherwise), then you agree to assign those rights to us (including any rights you may have in user generated content that you submit through the Website) on a worldwide basis absolutely to the fullest extent permitted by law. You will also unconditionally and irrevocably waive any and all moral rights you acquire in or to the Website.
You further agree to execute all such documents and do all such acts and things as we may reasonably require in order to assign any such rights to us and to waive any moral rights you acquire in or to the Website.
Age Restrictions on Purchase
The purchase of certain products and services made available on the Website are subject to age requirements specified by law. We are not permitted by law to supply these products or services to individuals who do not satisfy these age requirements and, if you are underage, you must not attempt to order these products or services through the Website. In particular, please note that age restrictions apply in the UK to the purchase of the products and services listed below. By placing an order for any of the following products or services you confirm that you (and, if different, the recipient of the product and/or service) satisfy the age requirements necessary to buy that product or service:
Videos and DVDs
Videos and DVDs can only be purchased by, and for, individuals who satisfy the British Board of Film Classification or other age classification criteria applicable to the relevant video or DVD. Videos and DVDs can only be purchased by, and for, individuals who satisfy these age classification criteria.
Accuracy of Content
To the extent permitted by applicable law, The Works disclaims all representations and warranties, express or implied, that content or information displayed in or on this Website is accurate, complete, up-to-date and/or does not infringe the rights of any third party. Content can and will be changed in order to make the information as accurate as possible over time. The views expressed in user generated content are the opinions of those users and do not represent the views, opinions, beliefs or values of The Works.
Your Legal rights depend on whether you have a 'contract'. You will have legal rights (and a contract) either:
Once you've paid for the item.
Or once we have delivered the item to you.
Other Legal Notices
There may be legal notices on other areas of this Website which relate to your use of the Website, all of which will, together with these Website Terms and our Privacy Policy (and, where applicable, the General Terms and Conditions of Sale, the Additional Terms and Conditions of Sale and the Corporate Ordering Terms and Conditions of Sale) govern your use of this Website.
Third Party Rights
Only you and The Works shall be entitled to enforce these Website Terms. No third party shall be entitled to enforce any of these Website Terms, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.
Entire Agreement
These Website Terms set out the entire agreement between you and us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law.
Law, Jurisdiction and Language
Any matter that arises out of your use of this Website (including any contract entered between you and us through the Website) shall be governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales. All contracts shall be concluded in English.
Changes to These Website Terms
We reserve the right to change and update these Website Terms from time to time and recommend that you revisit this page regularly to keep informed of the current Website Terms that apply to your use of the Website. By continuing to access, browse and use this Website, you will be deemed to have agreed to any changes or updates to our Website Terms.
Purchasing From The Works Website
Whenever you use this Website to order a product from The Works, our Website Terms and Conditions will apply to your use of the Website in addition to these General Terms and Conditions of Sale.
The Works reserves the right to refuse or cancel any order or close an account (even if we have previously confirmed your order). If this happens to you and you think we've made a mistake, please contact our Customer Services team.
Product Descriptions
The Works has taken reasonable precautions to try to ensure that prices quoted on the Website are correct and that all products have been fairly and accurately described. However, when ordering please note that:
Orders will only be accepted if there are no errors in the description of the goods and no errors in their prices as advertised on this Website;
All prices are displayed in pounds Sterling inclusive of UK VAT where applicable.
Packaging may vary from that shown on the Website;
The sizes shown on the Website are approximate only and may vary slightly;
Colours of our products are displayed as accurately as possible on the Website, the actual colours you see will depend on your monitor and we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.
All items are subject to availability. We will inform you as soon as possible if the product(s) you have ordered are not available and we may offer alternative product(s) of equal or higher quality and value.
Acceptance of Your Order
Please note that completion of the online checkout process does not constitute The Works' acceptance of your order. Our acceptance of your order will take place only when we dispatch the product(s) that you ordered from us.
If you supplied us with your email address when entering your payment details (or if you have a registered account with us), we will notify you by email as soon as possible to confirm that we have received your order. During the checkout process, you will be asked to complete your payment details. All fields indicated as compulsory must be completed. Please note that we will collect and store your information, using an encrypted secure payment mechanism and will only use your information in accordance with our Privacy Policy.
All card payments are subject to authorisation by your card issuer and we take payment when we accept your order shortly before dispatch. If your payment is not received and you have already received the products you ordered from us, you must pay for the products or return those products to us in accordance with reasonable return instructions that we provide to you and in the same condition that you received them at your own expense.
If you do not do this within 30 days of the date on which we cancel your order, we may collect or arrange for collection of the products at your expense. We reserve the right to charge you for any and all damage to (or other adverse interference with) any products that are the subject of an unpaid order. If The Works cannot supply you with the product or service you ordered, we will not process your order, inform you of this in writing (including e-mail) and, if you have already paid for the product or service, refund you in full as soon as reasonably possible.
Delivery - Charges and Timescales
We respect your confidentiality. All orders are dispatched in discreet, plain packaging, and we will never make your details available to any third party company for marketing purposes. Delivery charges and timescales vary depending on the type of products ordered, the service you select, delivery address and unforeseeable disruptions to delivery services. For full details of our delivery charges please Click Here
Please note that certain products may be subject to additional terms and conditions of sale relevant to the delivery charges and/or timescales applicable to that product. Delivery will be to the UK or international address specified in your order. If no one is available at a residential or other address at the time of delivery, a note will be left to advise whether your order has been left in a safe place e.g. with a neighbour, or returned to depot.
All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order. The Works shall be under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control. In the UK, delivery charge refunds can only be made in accordance with your legal rights under the Consumer Protection (Distance Selling) Regulations June 2014 and other applicable legislation. Similar rights may apply for some international deliveries. For further information about your legal rights contact your local authority Trading Standards department or consumer advice centre (for example the Citizen's Advice Bureau for UK customers).
Promotions and Promotion Codes
If you have a promotional code, you need to enter this into the box on the 'My basket' page. You can find this box towards the bottom of the page, near the order total. You must be registered with The Works and logged in when placing your order, to receive this promotion. Promotional codes can be used only once per customer as defined by their email address and/or credit card address and/or delivery address. Only one promotional code can be used per transaction. Offer cannot be used in conjunction with certain other offers from The Works. Codes offering a discount when you spend a certain amount can only apply to a single transaction and exclude gift boxing, delivery charges, gift vouchers/cards and selected products. Please note that promotional codes also have an expiry date, after which they are not redeemable.
Promotional codes remain the property of The Works (www.theworks.co.uk), are non-transferable and may not be reproduced in any form. We reserve the right to remove promotion codes at any time and without warning. Additional offers may not available in The Works stores or 'Other shops' or with any third party website unless otherwise stated.
We reserve the right to withdraw offers at any time. Some promotions may not combine with other promotions on site, and if so, the best offer will be applied to your order. Any Buy One Get One Free items will always give you the cheapest item free. Items in the Buy One Get One Free promotion are excluded from all other promotional discounts, and do not count towards a spending threshold to receive another discount. Please note: If you buy in a Buy One Get One Free promotion, individual items cannot be returned for refund, you will need to send back all the qualifying items. Only one promotional code can be used per order, and promotion codes cannot be used with multi-buy offers.
Certain products may be excluded from promotion codes, including all GCSE books and any product with a kit price.
Promotion products fulfilled by Gardeners are also excluded from promotions.
In-store Cheapest Price Guaranteed promotion, Terms and Conditions.
Payment
We only accept payment in UK Pound Sterling (GBP). Customers outside the UK will be billed in Sterling.
We accept the following cards: Visa / MasterCard / Maestro / American Express / PayPal
Other Forms of Payment
Whilst other electronic payment methods are not currently accepted, we are happy to accept orders via post. Currently, Gift cards can not be used online, but can be used in any of our 430 stores. When presenting your gift card for payment at a store, the Bar Code and Card Number must be visible. When purchasing a gift card please note that the card will expire 12 months from the date of activation and any remaining balance will be removed.
Please send your order with a cheque or postal order to :
Customer Service Centre
The Works Stores Ltd
Boldmere House
Faraday Avenue
Hams Hall Distribution Park
Coleshill
Birmingham
B46 1AL
Please ensure all crossed cheques and postal orders are made payable to 'The Works Stores Ltd'.
Payment Security
We are a member of IMRG, the leading industry body for global e-tailing, promoting the highest possible industry standards and best practices ensuring honest and truthful transactions. We utilise industry-standard 128 bit Secure Sockets Layer (SSL) technology to allow for the encryption of sensitive information such as your name, address and other sensitive information like your credit card details.
This technology includes the following features:
Authentication - this assures your browser that your data is being sent to the correct computer server, and that the server is secure. Encryption - this encodes the data, so that it cannot be read by anyone other than the secure server. Data Integrity - this checks the data being transferred to ensure it has not been altered.
Returns and Cancellations
If you are a UK/EU consumer, you have the legal right, under the Consumer Protection (Distance Selling) Regulations June 2014 to cancel your order within thirty (30) working days following your receipt of the goods or the date on which we begin provision of the services. Refunds for orders cancelled under the provisions of the Consumer Protection (Distance Selling) Regulations will be processed in accordance with your legal rights. For further information about your statutory rights, contact your local authority Trading Standards department or consumer advice centre (for example the Citizen's Advice Bureau if you are in the UK). If you are a non-EU customer, please see our international returns policy. If you are considering cancelling or wish to cancel a product you have ordered from us, please be aware of the following terms that apply:
Applicability of cancellation rights: Legal rights of cancellation under the Distance Selling Regulations available for UK or EU consumers do not apply to certain products and services.
The sale of customised goods or perishable goods, sealed audio or video recordings, or software, which has been opened.
Additional cancellation terms: Where Additional Terms and Conditions of Sale are applicable to any product or service you have ordered from us, these may also govern your cancellation rights and you should review these carefully;
Damaged or incorrectly supplied products: You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform us (by post, phone or e-mail only) within the fourteen (14) day period. You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied.
Other cancelled products: If you want to cancel products that are not damaged or incorrectly supplied, then you must inform us of this within fourteen (14) working days following the date of receipt in accordance with the Distance Selling Regulations or otherwise as soon as possible. You must take reasonable care of the products that you wish to cancel and not use them. Products should be returned in their original packaging or promptly at your cost or using the free returns form supplied with your order.
This is not intended to be a full statement of all your rights under the Distance Selling Regulations. Full details of your rights under the Distance Selling Regulations are available in the UK from your local Citizens' Advice Bureau or your Local Authority's Trading Standards Office.
Damage during the course of returning products:
If you choose to return any products to us, please return them to your nearest The Works store.
If you cancel your order in any of the circumstances set out above in regards to cancellation under the provisions of the Distance Selling Regulations, The Works will refund any money paid by you after any products, which have been delivered to you, when returned to us. In the case of damaged or incorrectly supplied goods, we may offer you a refund. Any refunds given by us will be made to the debit/credit card account provided when you placed your order and will be subject to our right to withhold amounts for products which are damaged on return as outlined above. Where we deliver products to a third party in accordance with your order, you will only be able to exercise this cancellation right if you can return the goods to us (or arrange for us to collect them). For further details with regards to cancellations, please see our help pages or contact customer services. If you wish to cancel your order under the Distance Selling Regulations we ask you to please notify our Customer Service team quoting your name, order number and details of the products via our Customer Contact Centre or our Customer Service address:
Customer Services
The Works Stores Ltd
Boldmere House
Faraday Avenue
Hams Hall Distribution Park
Coleshill
Birmingham
B46 1AL
0121 313 6050
Goods must be returned within 30 days, using the address above.
Where you are cancelling your order within this cooling-off period we will refund the full cost of the item. We will only refund the delivery charges if you are cancelling the whole order, so please mention this when cancelling your order. Delivery charges are non-refundable if you are returning part of an order.
Faulty Items
In the rare event you have a faulty item, please contact us first and arrange to return to us for a refund. Please note, if you do not use this option to return goods, we cannot refund any postage costs incurred by your return.
Customer Service
The Works Stores Ltd
Boldmere House
Faraday Avenue
Hams Hall Distribution Park
Coleshill
Birmingham
B46 1AL
Goods returned for exchange or gift vouchers must in all respects be in the condition you received them. This offer applies for one month from the date of purchase and is in addition to your statutory rights. If posting goods, please keep proof of posting.
Contacting Us By Phone
Calls are answered during our normal office hours.
Other Terms & Conditions
British Forces Post Office (BFPO) Delivery
Unfortunately at this current time we cannot deliver to the British Forces Post Office (BFPO), we are working to get this fixed as soon as possible.
International Delivery
We currently deliver to the Republic of Ireland only.
Your Right to Cancel
If you are a UK/EU consumer, you have the legal right, under the Consumer Protection (Distance Selling) Regulations June 2014 to cancel your order within thirty (30) working days following your receipt of the goods or the date on which we begin provision of the services. Refunds for orders cancelled under the provisions of the Consumer Protection (Distance Selling) Regulations will be processed in accordance with your legal rights. For further information about your statutory rights, contact your local authority Trading Standards department or consumer advice centre (for example the Citizen's Advice Bureau if you are in the UK). If you are a non-EU customer, please see our international returns policy.
If you wish to cancel (or are considering cancelling) a product or service you have ordered from us, please be aware of the following terms that apply:
Applicability of cancellation rights: Legal rights of cancellation under the Distance Selling Regulations available for UK or EU consumers do not apply to certain products: The sale of customised goods or perishable goods, sealed audio or video recordings, or software, which has been opened.
Magazines
Goods that by reason of their nature, cannot be returned - (Items such as underwear, where the 'hygiene patch' has been removed, or cosmetics where the seal has been broken).
Additional cancellation terms: Where Additional Terms and Conditions of Sale are applicable to any product you have ordered from us, these may also govern your cancellation rights and you should review these carefully;
Damaged or incorrectly supplied products: You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform us (by post, phone or e-mail only) within a reasonable period of time. You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied.
Other cancelled products: If you want to cancel products that are not damaged or incorrectly supplied, then you must inform us of this within fourteen (14) working days following the date of receipt in accordance with the Distance Selling Regulations or otherwise as soon as possible. You must take reasonable care of the products that you wish to cancel and not use them. Products should be returned in their original packaging.
This is not intended to be a full statement of all your rights under the Distance Selling Regulations. Full details of your rights under the Distance Selling Regulations are available in the UK from your local Citizens' Advice Bureau or your Local Authority's Trading Standards Office.
If you cancel your order in any of the circumstances set out above in regards to cancellation under the provisions of the Distance Selling Regulations, The Works will refund any money paid by you after any products, which have been delivered to you, when returned to us. In the case of damaged or incorrectly supplied goods, we may offer you a refund. Any refunds given by us will be made to the debit/credit card account provided when you placed your order and will be subject to our right to withhold amounts for products which are damaged on return as outlined above.
Where we deliver products to a third party in accordance with your order, you will only be able to exercise this cancellation right if you can return the goods to us (or arrange for us to collect them). For further details with regards to cancellations, please see our help pages or contact customer services.
Customer Ratings and Reviews Terms and Conditions
These Terms of Use govern your conduct associated with the Customer Ratings and Review service offered by The Works (the "CRR Service"). To the extent of any conflict between The Works' Privacy Policy and these Terms of Use, these Terms of Use shall control with respect to the CRR Service. By submitting any content to The Works, you represent and warrant that:
you are the sole author and owner of the intellectual property rights thereto;
all "moral rights" that you may have in such content have been voluntarily waived by you;
all content that you post is accurate;
you are at least 18 years old;
use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.
You further agree and warrant that you shall not submit any content:
that is known by you to be false, inaccurate or misleading;
that infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
that violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);
that is, or may reasonably be considered to be, defamatory, libellous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
for which you were compensated or granted any consideration by any third party;
that includes any information that references other websites, addresses, email addresses, contact information or phone numbers;
that contains any computer viruses, worms or other potentially damaging computer programs or files.
You agree to indemnify and hold The Works (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Bazaarvoice, Inc.), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party. For any content that you submit, you grant The Works a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.
All content that you submit may be used at The Works' sole discretion. The Works reserves the right to change, condense or delete any content on The Works' website that The Works deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. The Works does not guarantee that you will have any recourse through The Works to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, The Works reserves the right to remove or to refuse to post any submission for any reason.
You acknowledge that you, not The Works, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of The Works, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.
By submitting your email address in connection with your rating and review, you agree that The Works and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes.
0
The Works – 10 for £10 Kids Books
47

The Works – 10 for £10 Kids Books

View all offers, deals and voucher codes

Buy Kids Books online in our fantastic 10 for £10 offer! Simply add 10 kids books to your basket from the category below. Buy cheap kids books online at The ...

Terms & Conditions
Terms and conditions apply. Please see The Works site for full details. Terms & Conditions
This page provides information about who we are and the legal terms and conditions that may apply to your use of The Works website and any product or service you order from us. By shopping with us, you agree to our terms and conditions set here.
This website is owned and operated by The Works Stores Ltd. The Works Stores Ltd is a company registered in England and Wales (company registration number 06557400) whose registered office is at The Works, Boldmere House, Faraday Avenue, Hams Hall Distribution Park, Coleshill, Birmingham. B46 1AL. Our registered VAT number is GB 135 5978 79, Please note our VAT rate is 20%. Unless we say otherwise, we use the terms "The Works", "TheWorks.co.uk", "we", "us" and "our" on this page to refer to The Works Stores Ltd (including throughout the Website Terms and Conditions, the General Terms and Conditions of Sale, the Additional Terms and Conditions of Sale). If you want to ask us anything (whether about our products and services, this website, any of our terms and conditions or otherwise), then please use our Customer Contact Centre to contact us.
These website terms and conditions ("Website Terms") apply to your use of the The Works website at www.theworks.co.uk (the "Website"). You must read these Website Terms carefully, and we recommend that you print and keep a copy for your future reference. By accessing, browsing, using or registering with the Website, you confirm that you have read, understood and agree to these Website Terms in their entirety. If you do not agree to these Website Terms in their entirety, you must not use this Website.
Your Use of This Website
You must only use this Website for lawful purposes, and you must not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else's enjoyment of the Website. You may use, download and print content on the Website solely for your own personal use or internal business purposes. Other than for your own personal use or internal business purposes, you may not without our prior written consent:
Copy, reproduce, use or otherwise deal with any content on the Website;
Modify, distribute or re-post any content on the Website for any purpose;
Use the content of the Website for any commercial exploitation whatsoever.
Password / Account Security
You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. The Works shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password, account or order related emails.
Ownership of Rights
All rights, including copyright and other intellectual property rights, in and to this Website are owned by or licensed to The Works. If you acquire any copyright or other intellectual property rights in the Website (whether by operation of law or otherwise), then you agree to assign those rights to us (including any rights you may have in user generated content that you submit through the Website) on a worldwide basis absolutely to the fullest extent permitted by law. You will also unconditionally and irrevocably waive any and all moral rights you acquire in or to the Website.
You further agree to execute all such documents and do all such acts and things as we may reasonably require in order to assign any such rights to us and to waive any moral rights you acquire in or to the Website.
Age Restrictions on Purchase
The purchase of certain products and services made available on the Website are subject to age requirements specified by law. We are not permitted by law to supply these products or services to individuals who do not satisfy these age requirements and, if you are underage, you must not attempt to order these products or services through the Website. In particular, please note that age restrictions apply in the UK to the purchase of the products and services listed below. By placing an order for any of the following products or services you confirm that you (and, if different, the recipient of the product and/or service) satisfy the age requirements necessary to buy that product or service:
Videos and DVDs
Videos and DVDs can only be purchased by, and for, individuals who satisfy the British Board of Film Classification or other age classification criteria applicable to the relevant video or DVD. Videos and DVDs can only be purchased by, and for, individuals who satisfy these age classification criteria.
Accuracy of Content
To the extent permitted by applicable law, The Works disclaims all representations and warranties, express or implied, that content or information displayed in or on this Website is accurate, complete, up-to-date and/or does not infringe the rights of any third party. Content can and will be changed in order to make the information as accurate as possible over time. The views expressed in user generated content are the opinions of those users and do not represent the views, opinions, beliefs or values of The Works.
Your Legal rights depend on whether you have a 'contract'. You will have legal rights (and a contract) either:
Once you've paid for the item.
Or once we have delivered the item to you.
Other Legal Notices
There may be legal notices on other areas of this Website which relate to your use of the Website, all of which will, together with these Website Terms and our Privacy Policy (and, where applicable, the General Terms and Conditions of Sale, the Additional Terms and Conditions of Sale and the Corporate Ordering Terms and Conditions of Sale) govern your use of this Website.
Third Party Rights
Only you and The Works shall be entitled to enforce these Website Terms. No third party shall be entitled to enforce any of these Website Terms, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.
Entire Agreement
These Website Terms set out the entire agreement between you and us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law.
Law, Jurisdiction and Language
Any matter that arises out of your use of this Website (including any contract entered between you and us through the Website) shall be governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales. All contracts shall be concluded in English.
Changes to These Website Terms
We reserve the right to change and update these Website Terms from time to time and recommend that you revisit this page regularly to keep informed of the current Website Terms that apply to your use of the Website. By continuing to access, browse and use this Website, you will be deemed to have agreed to any changes or updates to our Website Terms.
Purchasing From The Works Website
Whenever you use this Website to order a product from The Works, our Website Terms and Conditions will apply to your use of the Website in addition to these General Terms and Conditions of Sale.
The Works reserves the right to refuse or cancel any order or close an account (even if we have previously confirmed your order). If this happens to you and you think we've made a mistake, please contact our Customer Services team.
Product Descriptions
The Works has taken reasonable precautions to try to ensure that prices quoted on the Website are correct and that all products have been fairly and accurately described. However, when ordering please note that:
Orders will only be accepted if there are no errors in the description of the goods and no errors in their prices as advertised on this Website;
All prices are displayed in pounds Sterling inclusive of UK VAT where applicable.
Packaging may vary from that shown on the Website;
The sizes shown on the Website are approximate only and may vary slightly;
Colours of our products are displayed as accurately as possible on the Website, the actual colours you see will depend on your monitor and we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.
All items are subject to availability. We will inform you as soon as possible if the product(s) you have ordered are not available and we may offer alternative product(s) of equal or higher quality and value.
Acceptance of Your Order
Please note that completion of the online checkout process does not constitute The Works' acceptance of your order. Our acceptance of your order will take place only when we dispatch the product(s) that you ordered from us.
If you supplied us with your email address when entering your payment details (or if you have a registered account with us), we will notify you by email as soon as possible to confirm that we have received your order. During the checkout process, you will be asked to complete your payment details. All fields indicated as compulsory must be completed. Please note that we will collect and store your information, using an encrypted secure payment mechanism and will only use your information in accordance with our Privacy Policy.
All card payments are subject to authorisation by your card issuer and we take payment when we accept your order shortly before dispatch. If your payment is not received and you have already received the products you ordered from us, you must pay for the products or return those products to us in accordance with reasonable return instructions that we provide to you and in the same condition that you received them at your own expense.
If you do not do this within 30 days of the date on which we cancel your order, we may collect or arrange for collection of the products at your expense. We reserve the right to charge you for any and all damage to (or other adverse interference with) any products that are the subject of an unpaid order. If The Works cannot supply you with the product or service you ordered, we will not process your order, inform you of this in writing (including e-mail) and, if you have already paid for the product or service, refund you in full as soon as reasonably possible.
Delivery - Charges and Timescales
We respect your confidentiality. All orders are dispatched in discreet, plain packaging, and we will never make your details available to any third party company for marketing purposes. Delivery charges and timescales vary depending on the type of products ordered, the service you select, delivery address and unforeseeable disruptions to delivery services. For full details of our delivery charges please Click Here
Please note that certain products may be subject to additional terms and conditions of sale relevant to the delivery charges and/or timescales applicable to that product. Delivery will be to the UK or international address specified in your order. If no one is available at a residential or other address at the time of delivery, a note will be left to advise whether your order has been left in a safe place e.g. with a neighbour, or returned to depot.
All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order. The Works shall be under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control. In the UK, delivery charge refunds can only be made in accordance with your legal rights under the Consumer Protection (Distance Selling) Regulations June 2014 and other applicable legislation. Similar rights may apply for some international deliveries. For further information about your legal rights contact your local authority Trading Standards department or consumer advice centre (for example the Citizen's Advice Bureau for UK customers).
Promotions and Promotion Codes
If you have a promotional code, you need to enter this into the box on the 'My basket' page. You can find this box towards the bottom of the page, near the order total. You must be registered with The Works and logged in when placing your order, to receive this promotion. Promotional codes can be used only once per customer as defined by their email address and/or credit card address and/or delivery address. Only one promotional code can be used per transaction. Offer cannot be used in conjunction with certain other offers from The Works. Codes offering a discount when you spend a certain amount can only apply to a single transaction and exclude gift boxing, delivery charges, gift vouchers/cards and selected products. Please note that promotional codes also have an expiry date, after which they are not redeemable.
Promotional codes remain the property of The Works (www.theworks.co.uk), are non-transferable and may not be reproduced in any form. We reserve the right to remove promotion codes at any time and without warning. Additional offers may not available in The Works stores or 'Other shops' or with any third party website unless otherwise stated.
We reserve the right to withdraw offers at any time. Some promotions may not combine with other promotions on site, and if so, the best offer will be applied to your order. Any Buy One Get One Free items will always give you the cheapest item free. Items in the Buy One Get One Free promotion are excluded from all other promotional discounts, and do not count towards a spending threshold to receive another discount. Please note: If you buy in a Buy One Get One Free promotion, individual items cannot be returned for refund, you will need to send back all the qualifying items. Only one promotional code can be used per order, and promotion codes cannot be used with multi-buy offers.
Certain products may be excluded from promotion codes, including all GCSE books and any product with a kit price.
Promotion products fulfilled by Gardeners are also excluded from promotions.
In-store Cheapest Price Guaranteed promotion, Terms and Conditions.
Payment
We only accept payment in UK Pound Sterling (GBP). Customers outside the UK will be billed in Sterling.
We accept the following cards: Visa / MasterCard / Maestro / American Express / PayPal
Other Forms of Payment
Whilst other electronic payment methods are not currently accepted, we are happy to accept orders via post. Currently, Gift cards can not be used online, but can be used in any of our 430 stores. When presenting your gift card for payment at a store, the Bar Code and Card Number must be visible. When purchasing a gift card please note that the card will expire 12 months from the date of activation and any remaining balance will be removed.
Please send your order with a cheque or postal order to :
Customer Service Centre
The Works Stores Ltd
Boldmere House
Faraday Avenue
Hams Hall Distribution Park
Coleshill
Birmingham
B46 1AL
Please ensure all crossed cheques and postal orders are made payable to 'The Works Stores Ltd'.
Payment Security
We are a member of IMRG, the leading industry body for global e-tailing, promoting the highest possible industry standards and best practices ensuring honest and truthful transactions. We utilise industry-standard 128 bit Secure Sockets Layer (SSL) technology to allow for the encryption of sensitive information such as your name, address and other sensitive information like your credit card details.
This technology includes the following features:
Authentication - this assures your browser that your data is being sent to the correct computer server, and that the server is secure. Encryption - this encodes the data, so that it cannot be read by anyone other than the secure server. Data Integrity - this checks the data being transferred to ensure it has not been altered.
Returns and Cancellations
If you are a UK/EU consumer, you have the legal right, under the Consumer Protection (Distance Selling) Regulations June 2014 to cancel your order within thirty (30) working days following your receipt of the goods or the date on which we begin provision of the services. Refunds for orders cancelled under the provisions of the Consumer Protection (Distance Selling) Regulations will be processed in accordance with your legal rights. For further information about your statutory rights, contact your local authority Trading Standards department or consumer advice centre (for example the Citizen's Advice Bureau if you are in the UK). If you are a non-EU customer, please see our international returns policy. If you are considering cancelling or wish to cancel a product you have ordered from us, please be aware of the following terms that apply:
Applicability of cancellation rights: Legal rights of cancellation under the Distance Selling Regulations available for UK or EU consumers do not apply to certain products and services.
The sale of customised goods or perishable goods, sealed audio or video recordings, or software, which has been opened.
Additional cancellation terms: Where Additional Terms and Conditions of Sale are applicable to any product or service you have ordered from us, these may also govern your cancellation rights and you should review these carefully;
Damaged or incorrectly supplied products: You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform us (by post, phone or e-mail only) within the fourteen (14) day period. You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied.
Other cancelled products: If you want to cancel products that are not damaged or incorrectly supplied, then you must inform us of this within fourteen (14) working days following the date of receipt in accordance with the Distance Selling Regulations or otherwise as soon as possible. You must take reasonable care of the products that you wish to cancel and not use them. Products should be returned in their original packaging or promptly at your cost or using the free returns form supplied with your order.
This is not intended to be a full statement of all your rights under the Distance Selling Regulations. Full details of your rights under the Distance Selling Regulations are available in the UK from your local Citizens' Advice Bureau or your Local Authority's Trading Standards Office.
Damage during the course of returning products:
If you choose to return any products to us, please return them to your nearest The Works store.
If you cancel your order in any of the circumstances set out above in regards to cancellation under the provisions of the Distance Selling Regulations, The Works will refund any money paid by you after any products, which have been delivered to you, when returned to us. In the case of damaged or incorrectly supplied goods, we may offer you a refund. Any refunds given by us will be made to the debit/credit card account provided when you placed your order and will be subject to our right to withhold amounts for products which are damaged on return as outlined above. Where we deliver products to a third party in accordance with your order, you will only be able to exercise this cancellation right if you can return the goods to us (or arrange for us to collect them). For further details with regards to cancellations, please see our help pages or contact customer services. If you wish to cancel your order under the Distance Selling Regulations we ask you to please notify our Customer Service team quoting your name, order number and details of the products via our Customer Contact Centre or our Customer Service address:
Customer Services
The Works Stores Ltd
Boldmere House
Faraday Avenue
Hams Hall Distribution Park
Coleshill
Birmingham
B46 1AL
0121 313 6050
Goods must be returned within 30 days, using the address above.
Where you are cancelling your order within this cooling-off period we will refund the full cost of the item. We will only refund the delivery charges if you are cancelling the whole order, so please mention this when cancelling your order. Delivery charges are non-refundable if you are returning part of an order.
Faulty Items
In the rare event you have a faulty item, please contact us first and arrange to return to us for a refund. Please note, if you do not use this option to return goods, we cannot refund any postage costs incurred by your return.
Customer Service
The Works Stores Ltd
Boldmere House
Faraday Avenue
Hams Hall Distribution Park
Coleshill
Birmingham
B46 1AL
Goods returned for exchange or gift vouchers must in all respects be in the condition you received them. This offer applies for one month from the date of purchase and is in addition to your statutory rights. If posting goods, please keep proof of posting.
Contacting Us By Phone
Calls are answered during our normal office hours.
Other Terms & Conditions
British Forces Post Office (BFPO) Delivery
Unfortunately at this current time we cannot deliver to the British Forces Post Office (BFPO), we are working to get this fixed as soon as possible.
International Delivery
We currently deliver to the Republic of Ireland only.
Your Right to Cancel
If you are a UK/EU consumer, you have the legal right, under the Consumer Protection (Distance Selling) Regulations June 2014 to cancel your order within thirty (30) working days following your receipt of the goods or the date on which we begin provision of the services. Refunds for orders cancelled under the provisions of the Consumer Protection (Distance Selling) Regulations will be processed in accordance with your legal rights. For further information about your statutory rights, contact your local authority Trading Standards department or consumer advice centre (for example the Citizen's Advice Bureau if you are in the UK). If you are a non-EU customer, please see our international returns policy.
If you wish to cancel (or are considering cancelling) a product or service you have ordered from us, please be aware of the following terms that apply:
Applicability of cancellation rights: Legal rights of cancellation under the Distance Selling Regulations available for UK or EU consumers do not apply to certain products: The sale of customised goods or perishable goods, sealed audio or video recordings, or software, which has been opened.
Magazines
Goods that by reason of their nature, cannot be returned - (Items such as underwear, where the 'hygiene patch' has been removed, or cosmetics where the seal has been broken).
Additional cancellation terms: Where Additional Terms and Conditions of Sale are applicable to any product you have ordered from us, these may also govern your cancellation rights and you should review these carefully;
Damaged or incorrectly supplied products: You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform us (by post, phone or e-mail only) within a reasonable period of time. You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied.
Other cancelled products: If you want to cancel products that are not damaged or incorrectly supplied, then you must inform us of this within fourteen (14) working days following the date of receipt in accordance with the Distance Selling Regulations or otherwise as soon as possible. You must take reasonable care of the products that you wish to cancel and not use them. Products should be returned in their original packaging.
This is not intended to be a full statement of all your rights under the Distance Selling Regulations. Full details of your rights under the Distance Selling Regulations are available in the UK from your local Citizens' Advice Bureau or your Local Authority's Trading Standards Office.
If you cancel your order in any of the circumstances set out above in regards to cancellation under the provisions of the Distance Selling Regulations, The Works will refund any money paid by you after any products, which have been delivered to you, when returned to us. In the case of damaged or incorrectly supplied goods, we may offer you a refund. Any refunds given by us will be made to the debit/credit card account provided when you placed your order and will be subject to our right to withhold amounts for products which are damaged on return as outlined above.
Where we deliver products to a third party in accordance with your order, you will only be able to exercise this cancellation right if you can return the goods to us (or arrange for us to collect them). For further details with regards to cancellations, please see our help pages or contact customer services.
Customer Ratings and Reviews Terms and Conditions
These Terms of Use govern your conduct associated with the Customer Ratings and Review service offered by The Works (the "CRR Service"). To the extent of any conflict between The Works' Privacy Policy and these Terms of Use, these Terms of Use shall control with respect to the CRR Service. By submitting any content to The Works, you represent and warrant that:
you are the sole author and owner of the intellectual property rights thereto;
all "moral rights" that you may have in such content have been voluntarily waived by you;
all content that you post is accurate;
you are at least 18 years old;
use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.
You further agree and warrant that you shall not submit any content:
that is known by you to be false, inaccurate or misleading;
that infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
that violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);
that is, or may reasonably be considered to be, defamatory, libellous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
for which you were compensated or granted any consideration by any third party;
that includes any information that references other websites, addresses, email addresses, contact information or phone numbers;
that contains any computer viruses, worms or other potentially damaging computer programs or files.
You agree to indemnify and hold The Works (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Bazaarvoice, Inc.), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party. For any content that you submit, you grant The Works a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.
All content that you submit may be used at The Works' sole discretion. The Works reserves the right to change, condense or delete any content on The Works' website that The Works deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. The Works does not guarantee that you will have any recourse through The Works to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, The Works reserves the right to remove or to refuse to post any submission for any reason.
You acknowledge that you, not The Works, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of The Works, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.
By submitting your email address in connection with your rating and review, you agree that The Works and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes.
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The Works – 2 for £10 Gifts
48

The Works – 2 for £10 Gifts

View all offers, deals and voucher codes

Choose 2 items from this selection of perfect presents for Christmas for only £10. Mix & Match.

Terms & Conditions
Terms and conditions apply. Please see The Works site for full details. Terms & Conditions
This page provides information about who we are and the legal terms and conditions that may apply to your use of The Works website and any product or service you order from us. By shopping with us, you agree to our terms and conditions set here.
This website is owned and operated by The Works Stores Ltd. The Works Stores Ltd is a company registered in England and Wales (company registration number 06557400) whose registered office is at The Works, Boldmere House, Faraday Avenue, Hams Hall Distribution Park, Coleshill, Birmingham. B46 1AL. Our registered VAT number is GB 135 5978 79, Please note our VAT rate is 20%. Unless we say otherwise, we use the terms "The Works", "TheWorks.co.uk", "we", "us" and "our" on this page to refer to The Works Stores Ltd (including throughout the Website Terms and Conditions, the General Terms and Conditions of Sale, the Additional Terms and Conditions of Sale). If you want to ask us anything (whether about our products and services, this website, any of our terms and conditions or otherwise), then please use our Customer Contact Centre to contact us.
These website terms and conditions ("Website Terms") apply to your use of the The Works website at www.theworks.co.uk (the "Website"). You must read these Website Terms carefully, and we recommend that you print and keep a copy for your future reference. By accessing, browsing, using or registering with the Website, you confirm that you have read, understood and agree to these Website Terms in their entirety. If you do not agree to these Website Terms in their entirety, you must not use this Website.
Your Use of This Website
You must only use this Website for lawful purposes, and you must not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else's enjoyment of the Website. You may use, download and print content on the Website solely for your own personal use or internal business purposes. Other than for your own personal use or internal business purposes, you may not without our prior written consent:
Copy, reproduce, use or otherwise deal with any content on the Website;
Modify, distribute or re-post any content on the Website for any purpose;
Use the content of the Website for any commercial exploitation whatsoever.
Password / Account Security
You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. The Works shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password, account or order related emails.
Ownership of Rights
All rights, including copyright and other intellectual property rights, in and to this Website are owned by or licensed to The Works. If you acquire any copyright or other intellectual property rights in the Website (whether by operation of law or otherwise), then you agree to assign those rights to us (including any rights you may have in user generated content that you submit through the Website) on a worldwide basis absolutely to the fullest extent permitted by law. You will also unconditionally and irrevocably waive any and all moral rights you acquire in or to the Website.
You further agree to execute all such documents and do all such acts and things as we may reasonably require in order to assign any such rights to us and to waive any moral rights you acquire in or to the Website.
Age Restrictions on Purchase
The purchase of certain products and services made available on the Website are subject to age requirements specified by law. We are not permitted by law to supply these products or services to individuals who do not satisfy these age requirements and, if you are underage, you must not attempt to order these products or services through the Website. In particular, please note that age restrictions apply in the UK to the purchase of the products and services listed below. By placing an order for any of the following products or services you confirm that you (and, if different, the recipient of the product and/or service) satisfy the age requirements necessary to buy that product or service:
Videos and DVDs
Videos and DVDs can only be purchased by, and for, individuals who satisfy the British Board of Film Classification or other age classification criteria applicable to the relevant video or DVD. Videos and DVDs can only be purchased by, and for, individuals who satisfy these age classification criteria.
Accuracy of Content
To the extent permitted by applicable law, The Works disclaims all representations and warranties, express or implied, that content or information displayed in or on this Website is accurate, complete, up-to-date and/or does not infringe the rights of any third party. Content can and will be changed in order to make the information as accurate as possible over time. The views expressed in user generated content are the opinions of those users and do not represent the views, opinions, beliefs or values of The Works.
Your Legal rights depend on whether you have a 'contract'. You will have legal rights (and a contract) either:
Once you've paid for the item.
Or once we have delivered the item to you.
Other Legal Notices
There may be legal notices on other areas of this Website which relate to your use of the Website, all of which will, together with these Website Terms and our Privacy Policy (and, where applicable, the General Terms and Conditions of Sale, the Additional Terms and Conditions of Sale and the Corporate Ordering Terms and Conditions of Sale) govern your use of this Website.
Third Party Rights
Only you and The Works shall be entitled to enforce these Website Terms. No third party shall be entitled to enforce any of these Website Terms, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.
Entire Agreement
These Website Terms set out the entire agreement between you and us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law.
Law, Jurisdiction and Language
Any matter that arises out of your use of this Website (including any contract entered between you and us through the Website) shall be governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales. All contracts shall be concluded in English.
Changes to These Website Terms
We reserve the right to change and update these Website Terms from time to time and recommend that you revisit this page regularly to keep informed of the current Website Terms that apply to your use of the Website. By continuing to access, browse and use this Website, you will be deemed to have agreed to any changes or updates to our Website Terms.
Purchasing From The Works Website
Whenever you use this Website to order a product from The Works, our Website Terms and Conditions will apply to your use of the Website in addition to these General Terms and Conditions of Sale.
The Works reserves the right to refuse or cancel any order or close an account (even if we have previously confirmed your order). If this happens to you and you think we've made a mistake, please contact our Customer Services team.
Product Descriptions
The Works has taken reasonable precautions to try to ensure that prices quoted on the Website are correct and that all products have been fairly and accurately described. However, when ordering please note that:
Orders will only be accepted if there are no errors in the description of the goods and no errors in their prices as advertised on this Website;
All prices are displayed in pounds Sterling inclusive of UK VAT where applicable.
Packaging may vary from that shown on the Website;
The sizes shown on the Website are approximate only and may vary slightly;
Colours of our products are displayed as accurately as possible on the Website, the actual colours you see will depend on your monitor and we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.
All items are subject to availability. We will inform you as soon as possible if the product(s) you have ordered are not available and we may offer alternative product(s) of equal or higher quality and value.
Acceptance of Your Order
Please note that completion of the online checkout process does not constitute The Works' acceptance of your order. Our acceptance of your order will take place only when we dispatch the product(s) that you ordered from us.
If you supplied us with your email address when entering your payment details (or if you have a registered account with us), we will notify you by email as soon as possible to confirm that we have received your order. During the checkout process, you will be asked to complete your payment details. All fields indicated as compulsory must be completed. Please note that we will collect and store your information, using an encrypted secure payment mechanism and will only use your information in accordance with our Privacy Policy.
All card payments are subject to authorisation by your card issuer and we take payment when we accept your order shortly before dispatch. If your payment is not received and you have already received the products you ordered from us, you must pay for the products or return those products to us in accordance with reasonable return instructions that we provide to you and in the same condition that you received them at your own expense.
If you do not do this within 30 days of the date on which we cancel your order, we may collect or arrange for collection of the products at your expense. We reserve the right to charge you for any and all damage to (or other adverse interference with) any products that are the subject of an unpaid order. If The Works cannot supply you with the product or service you ordered, we will not process your order, inform you of this in writing (including e-mail) and, if you have already paid for the product or service, refund you in full as soon as reasonably possible.
Delivery - Charges and Timescales
We respect your confidentiality. All orders are dispatched in discreet, plain packaging, and we will never make your details available to any third party company for marketing purposes. Delivery charges and timescales vary depending on the type of products ordered, the service you select, delivery address and unforeseeable disruptions to delivery services. For full details of our delivery charges please Click Here
Please note that certain products may be subject to additional terms and conditions of sale relevant to the delivery charges and/or timescales applicable to that product. Delivery will be to the UK or international address specified in your order. If no one is available at a residential or other address at the time of delivery, a note will be left to advise whether your order has been left in a safe place e.g. with a neighbour, or returned to depot.
All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order. The Works shall be under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control. In the UK, delivery charge refunds can only be made in accordance with your legal rights under the Consumer Protection (Distance Selling) Regulations June 2014 and other applicable legislation. Similar rights may apply for some international deliveries. For further information about your legal rights contact your local authority Trading Standards department or consumer advice centre (for example the Citizen's Advice Bureau for UK customers).
Promotions and Promotion Codes
If you have a promotional code, you need to enter this into the box on the 'My basket' page. You can find this box towards the bottom of the page, near the order total. You must be registered with The Works and logged in when placing your order, to receive this promotion. Promotional codes can be used only once per customer as defined by their email address and/or credit card address and/or delivery address. Only one promotional code can be used per transaction. Offer cannot be used in conjunction with certain other offers from The Works. Codes offering a discount when you spend a certain amount can only apply to a single transaction and exclude gift boxing, delivery charges, gift vouchers/cards and selected products. Please note that promotional codes also have an expiry date, after which they are not redeemable.
Promotional codes remain the property of The Works (www.theworks.co.uk), are non-transferable and may not be reproduced in any form. We reserve the right to remove promotion codes at any time and without warning. Additional offers may not available in The Works stores or 'Other shops' or with any third party website unless otherwise stated.
We reserve the right to withdraw offers at any time. Some promotions may not combine with other promotions on site, and if so, the best offer will be applied to your order. Any Buy One Get One Free items will always give you the cheapest item free. Items in the Buy One Get One Free promotion are excluded from all other promotional discounts, and do not count towards a spending threshold to receive another discount. Please note: If you buy in a Buy One Get One Free promotion, individual items cannot be returned for refund, you will need to send back all the qualifying items. Only one promotional code can be used per order, and promotion codes cannot be used with multi-buy offers.
Certain products may be excluded from promotion codes, including all GCSE books and any product with a kit price.
Promotion products fulfilled by Gardeners are also excluded from promotions.
In-store Cheapest Price Guaranteed promotion, Terms and Conditions.
Payment
We only accept payment in UK Pound Sterling (GBP). Customers outside the UK will be billed in Sterling.
We accept the following cards: Visa / MasterCard / Maestro / American Express / PayPal
Other Forms of Payment
Whilst other electronic payment methods are not currently accepted, we are happy to accept orders via post. Currently, Gift cards can not be used online, but can be used in any of our 430 stores. When presenting your gift card for payment at a store, the Bar Code and Card Number must be visible. When purchasing a gift card please note that the card will expire 12 months from the date of activation and any remaining balance will be removed.
Please send your order with a cheque or postal order to :
Customer Service Centre
The Works Stores Ltd
Boldmere House
Faraday Avenue
Hams Hall Distribution Park
Coleshill
Birmingham
B46 1AL
Please ensure all crossed cheques and postal orders are made payable to 'The Works Stores Ltd'.
Payment Security
We are a member of IMRG, the leading industry body for global e-tailing, promoting the highest possible industry standards and best practices ensuring honest and truthful transactions. We utilise industry-standard 128 bit Secure Sockets Layer (SSL) technology to allow for the encryption of sensitive information such as your name, address and other sensitive information like your credit card details.
This technology includes the following features:
Authentication - this assures your browser that your data is being sent to the correct computer server, and that the server is secure. Encryption - this encodes the data, so that it cannot be read by anyone other than the secure server. Data Integrity - this checks the data being transferred to ensure it has not been altered.
Returns and Cancellations
If you are a UK/EU consumer, you have the legal right, under the Consumer Protection (Distance Selling) Regulations June 2014 to cancel your order within thirty (30) working days following your receipt of the goods or the date on which we begin provision of the services. Refunds for orders cancelled under the provisions of the Consumer Protection (Distance Selling) Regulations will be processed in accordance with your legal rights. For further information about your statutory rights, contact your local authority Trading Standards department or consumer advice centre (for example the Citizen's Advice Bureau if you are in the UK). If you are a non-EU customer, please see our international returns policy. If you are considering cancelling or wish to cancel a product you have ordered from us, please be aware of the following terms that apply:
Applicability of cancellation rights: Legal rights of cancellation under the Distance Selling Regulations available for UK or EU consumers do not apply to certain products and services.
The sale of customised goods or perishable goods, sealed audio or video recordings, or software, which has been opened.
Additional cancellation terms: Where Additional Terms and Conditions of Sale are applicable to any product or service you have ordered from us, these may also govern your cancellation rights and you should review these carefully;
Damaged or incorrectly supplied products: You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform us (by post, phone or e-mail only) within the fourteen (14) day period. You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied.
Other cancelled products: If you want to cancel products that are not damaged or incorrectly supplied, then you must inform us of this within fourteen (14) working days following the date of receipt in accordance with the Distance Selling Regulations or otherwise as soon as possible. You must take reasonable care of the products that you wish to cancel and not use them. Products should be returned in their original packaging or promptly at your cost or using the free returns form supplied with your order.
This is not intended to be a full statement of all your rights under the Distance Selling Regulations. Full details of your rights under the Distance Selling Regulations are available in the UK from your local Citizens' Advice Bureau or your Local Authority's Trading Standards Office.
Damage during the course of returning products:
If you choose to return any products to us, please return them to your nearest The Works store.
If you cancel your order in any of the circumstances set out above in regards to cancellation under the provisions of the Distance Selling Regulations, The Works will refund any money paid by you after any products, which have been delivered to you, when returned to us. In the case of damaged or incorrectly supplied goods, we may offer you a refund. Any refunds given by us will be made to the debit/credit card account provided when you placed your order and will be subject to our right to withhold amounts for products which are damaged on return as outlined above. Where we deliver products to a third party in accordance with your order, you will only be able to exercise this cancellation right if you can return the goods to us (or arrange for us to collect them). For further details with regards to cancellations, please see our help pages or contact customer services. If you wish to cancel your order under the Distance Selling Regulations we ask you to please notify our Customer Service team quoting your name, order number and details of the products via our Customer Contact Centre or our Customer Service address:
Customer Services
The Works Stores Ltd
Boldmere House
Faraday Avenue
Hams Hall Distribution Park
Coleshill
Birmingham
B46 1AL
0121 313 6050
Goods must be returned within 30 days, using the address above.
Where you are cancelling your order within this cooling-off period we will refund the full cost of the item. We will only refund the delivery charges if you are cancelling the whole order, so please mention this when cancelling your order. Delivery charges are non-refundable if you are returning part of an order.
Faulty Items
In the rare event you have a faulty item, please contact us first and arrange to return to us for a refund. Please note, if you do not use this option to return goods, we cannot refund any postage costs incurred by your return.
Customer Service
The Works Stores Ltd
Boldmere House
Faraday Avenue
Hams Hall Distribution Park
Coleshill
Birmingham
B46 1AL
Goods returned for exchange or gift vouchers must in all respects be in the condition you received them. This offer applies for one month from the date of purchase and is in addition to your statutory rights. If posting goods, please keep proof of posting.
Contacting Us By Phone
Calls are answered during our normal office hours.
Other Terms & Conditions
British Forces Post Office (BFPO) Delivery
Unfortunately at this current time we cannot deliver to the British Forces Post Office (BFPO), we are working to get this fixed as soon as possible.
International Delivery
We currently deliver to the Republic of Ireland only.
Your Right to Cancel
If you are a UK/EU consumer, you have the legal right, under the Consumer Protection (Distance Selling) Regulations June 2014 to cancel your order within thirty (30) working days following your receipt of the goods or the date on which we begin provision of the services. Refunds for orders cancelled under the provisions of the Consumer Protection (Distance Selling) Regulations will be processed in accordance with your legal rights. For further information about your statutory rights, contact your local authority Trading Standards department or consumer advice centre (for example the Citizen's Advice Bureau if you are in the UK). If you are a non-EU customer, please see our international returns policy.
If you wish to cancel (or are considering cancelling) a product or service you have ordered from us, please be aware of the following terms that apply:
Applicability of cancellation rights: Legal rights of cancellation under the Distance Selling Regulations available for UK or EU consumers do not apply to certain products: The sale of customised goods or perishable goods, sealed audio or video recordings, or software, which has been opened.
Magazines
Goods that by reason of their nature, cannot be returned - (Items such as underwear, where the 'hygiene patch' has been removed, or cosmetics where the seal has been broken).
Additional cancellation terms: Where Additional Terms and Conditions of Sale are applicable to any product you have ordered from us, these may also govern your cancellation rights and you should review these carefully;
Damaged or incorrectly supplied products: You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform us (by post, phone or e-mail only) within a reasonable period of time. You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied.
Other cancelled products: If you want to cancel products that are not damaged or incorrectly supplied, then you must inform us of this within fourteen (14) working days following the date of receipt in accordance with the Distance Selling Regulations or otherwise as soon as possible. You must take reasonable care of the products that you wish to cancel and not use them. Products should be returned in their original packaging.
This is not intended to be a full statement of all your rights under the Distance Selling Regulations. Full details of your rights under the Distance Selling Regulations are available in the UK from your local Citizens' Advice Bureau or your Local Authority's Trading Standards Office.
If you cancel your order in any of the circumstances set out above in regards to cancellation under the provisions of the Distance Selling Regulations, The Works will refund any money paid by you after any products, which have been delivered to you, when returned to us. In the case of damaged or incorrectly supplied goods, we may offer you a refund. Any refunds given by us will be made to the debit/credit card account provided when you placed your order and will be subject to our right to withhold amounts for products which are damaged on return as outlined above.
Where we deliver products to a third party in accordance with your order, you will only be able to exercise this cancellation right if you can return the goods to us (or arrange for us to collect them). For further details with regards to cancellations, please see our help pages or contact customer services.
Customer Ratings and Reviews Terms and Conditions
These Terms of Use govern your conduct associated with the Customer Ratings and Review service offered by The Works (the "CRR Service"). To the extent of any conflict between The Works' Privacy Policy and these Terms of Use, these Terms of Use shall control with respect to the CRR Service. By submitting any content to The Works, you represent and warrant that:
you are the sole author and owner of the intellectual property rights thereto;
all "moral rights" that you may have in such content have been voluntarily waived by you;
all content that you post is accurate;
you are at least 18 years old;
use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.
You further agree and warrant that you shall not submit any content:
that is known by you to be false, inaccurate or misleading;
that infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
that violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);
that is, or may reasonably be considered to be, defamatory, libellous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
for which you were compensated or granted any consideration by any third party;
that includes any information that references other websites, addresses, email addresses, contact information or phone numbers;
that contains any computer viruses, worms or other potentially damaging computer programs or files.
You agree to indemnify and hold The Works (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Bazaarvoice, Inc.), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party. For any content that you submit, you grant The Works a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.
All content that you submit may be used at The Works' sole discretion. The Works reserves the right to change, condense or delete any content on The Works' website that The Works deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. The Works does not guarantee that you will have any recourse through The Works to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, The Works reserves the right to remove or to refuse to post any submission for any reason.
You acknowledge that you, not The Works, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of The Works, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.
By submitting your email address in connection with your rating and review, you agree that The Works and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes.
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Terms & Conditions
Terms and conditions apply. Please see zazzle.co.uk site for full details. 3.2. By using the Site, You hereby acknowledge and agree that:
3.2.1. You are responsible for the creation and compilation of your Content, and that neither Zazzle nor any other party involved with the production of any Product incorporating such Content assumes that responsibility. Zazzle’s production of any Product depicting your Content does not indicate that Zazzle approves of the Content, that the Content obeys any and all applicable laws, or that you are absolved of any liability or harm arising from the use of the Content.
3.2.2. Zazzle may preserve or store your Content and may also disclose Content if required to do so by law or in the good faith belief that such preservation, storage or disclosure is reasonably necessary and as set forth in our Privacy Policy. You understand that the technical processing and operation of the Site, including your Content, may involve (i) transmissions over various networks; (ii) changes to conform and adapt to technical requirements of connection networks or devices; and (iii) fixes to improve the functionality of the Site.
3.2.3. You are responsible for actions and communications undertaken under your account. Zazzle takes no responsibility and assumes no liability for any Content uploaded or otherwise transmitted by or to you or by or to any third-party, or for any mistakes, defamation, slander, libel, omissions, falsehoods, infringement, obscenity, pornography or profanity you or a third party may encounter. You agree to waive any claims against Zazzle and its affiliates, contractors, agents and employees for losses, damages and injuries which are based on or relate to your communications or Content on the Site. You agree to indemnify Zazzle and its affiliates from all claims and expenses, including reasonable legal fees, which claims are based on or arise from your violation of any of the provisions of this Agreement, except with respect to Zazzle’s own negligence.
3.2.4. Your use of this Site and of any Products ordered on this Site must be in accordance with all applicable United States federal, state and local laws, statutes, regulations and ordinances and will not take any action that harms or violates the rights of any person or entity.
3.2.5. Zazzle does not pre-screen submitted Content, but that Zazzle and its designees shall have the right (but not the obligation) in their sole discretion to reject or remove any Content that is available via the Site. Upon placing your order, you acknowledge that Zazzle may review your order, and the Content it contains, for adherence to our guidelines and compliance with the terms and conditions set forth in this Agreement. Zazzle and its designees reserve the right to demand confirmation from you in writing of all rights, authorisations, licences, permissions, and consents owned or obtained by you (if any) with respect to any Content you upload to or transmit through the Site. If you fail to provide us with satisfactory confirmation upon request, we reserve the right to remove or deny access to any or all of your Content available via the Site and to suspend or terminate your account.
3.2.6. Zazzle does not endorse any Content submitted to the Site by any User or other licensor, or any opinion, recommendation, or advice expressed therein, and Zazzle expressly disclaims any and all liability in connection with Content. Without limiting the foregoing, Zazzle and its designees shall have the right to remove, without prior notice, any Content that they believe may violate the Agreement, is subject to complaint, or is otherwise objectionable to Zazzle. You agree that you must evaluate, and bear all risks associated with, the use of any Content, including any reliance on the accuracy, completeness, or usefulness of such Content.
3.2.7. You will not use any Product ordered from the Site in a way that would be damaging to Zazzle's public reputation or that of its employees, board members, shareholders, licensors, or solution partners. Additionally, you acknowledge that if you choose to display any product ordered from Zazzle, in a public setting, including on the Internet, in a way which disparages Zazzle, Zazzle's board members, employees, shareholders or partners, Zazzle reserves the right to demand immediate return of the product, to furthermore pursue all resources and remedies available under the law.
3.2.8. The Site may provide, or third parties may provide, links to other websites or resources. Because Zazzle has no control of such sites and resources, you acknowledge and agree that Zazzle is not responsible for the availability of such sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources or the policies or such sites and resources. Zazzle is not responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such Content, goods or services available on or through any such site or resource.
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Terms & Conditions
Terms and conditions apply. Please see The Works site for full details. Terms & Conditions
This page provides information about who we are and the legal terms and conditions that may apply to your use of The Works website and any product or service you order from us. By shopping with us, you agree to our terms and conditions set here.
This website is owned and operated by The Works Stores Ltd. The Works Stores Ltd is a company registered in England and Wales (company registration number 06557400) whose registered office is at The Works, Boldmere House, Faraday Avenue, Hams Hall Distribution Park, Coleshill, Birmingham. B46 1AL. Our registered VAT number is GB 135 5978 79, Please note our VAT rate is 20%. Unless we say otherwise, we use the terms "The Works", "TheWorks.co.uk", "we", "us" and "our" on this page to refer to The Works Stores Ltd (including throughout the Website Terms and Conditions, the General Terms and Conditions of Sale, the Additional Terms and Conditions of Sale). If you want to ask us anything (whether about our products and services, this website, any of our terms and conditions or otherwise), then please use our Customer Contact Centre to contact us.
These website terms and conditions ("Website Terms") apply to your use of the The Works website at www.theworks.co.uk (the "Website"). You must read these Website Terms carefully, and we recommend that you print and keep a copy for your future reference. By accessing, browsing, using or registering with the Website, you confirm that you have read, understood and agree to these Website Terms in their entirety. If you do not agree to these Website Terms in their entirety, you must not use this Website.
Your Use of This Website
You must only use this Website for lawful purposes, and you must not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else's enjoyment of the Website. You may use, download and print content on the Website solely for your own personal use or internal business purposes. Other than for your own personal use or internal business purposes, you may not without our prior written consent:
Copy, reproduce, use or otherwise deal with any content on the Website;
Modify, distribute or re-post any content on the Website for any purpose;
Use the content of the Website for any commercial exploitation whatsoever.
Password / Account Security
You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. The Works shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password, account or order related emails.
Ownership of Rights
All rights, including copyright and other intellectual property rights, in and to this Website are owned by or licensed to The Works. If you acquire any copyright or other intellectual property rights in the Website (whether by operation of law or otherwise), then you agree to assign those rights to us (including any rights you may have in user generated content that you submit through the Website) on a worldwide basis absolutely to the fullest extent permitted by law. You will also unconditionally and irrevocably waive any and all moral rights you acquire in or to the Website.
You further agree to execute all such documents and do all such acts and things as we may reasonably require in order to assign any such rights to us and to waive any moral rights you acquire in or to the Website.
Age Restrictions on Purchase
The purchase of certain products and services made available on the Website are subject to age requirements specified by law. We are not permitted by law to supply these products or services to individuals who do not satisfy these age requirements and, if you are underage, you must not attempt to order these products or services through the Website. In particular, please note that age restrictions apply in the UK to the purchase of the products and services listed below. By placing an order for any of the following products or services you confirm that you (and, if different, the recipient of the product and/or service) satisfy the age requirements necessary to buy that product or service:
Videos and DVDs
Videos and DVDs can only be purchased by, and for, individuals who satisfy the British Board of Film Classification or other age classification criteria applicable to the relevant video or DVD. Videos and DVDs can only be purchased by, and for, individuals who satisfy these age classification criteria.
Accuracy of Content
To the extent permitted by applicable law, The Works disclaims all representations and warranties, express or implied, that content or information displayed in or on this Website is accurate, complete, up-to-date and/or does not infringe the rights of any third party. Content can and will be changed in order to make the information as accurate as possible over time. The views expressed in user generated content are the opinions of those users and do not represent the views, opinions, beliefs or values of The Works.
Your Legal rights depend on whether you have a 'contract'. You will have legal rights (and a contract) either:
Once you've paid for the item.
Or once we have delivered the item to you.
Other Legal Notices
There may be legal notices on other areas of this Website which relate to your use of the Website, all of which will, together with these Website Terms and our Privacy Policy (and, where applicable, the General Terms and Conditions of Sale, the Additional Terms and Conditions of Sale and the Corporate Ordering Terms and Conditions of Sale) govern your use of this Website.
Third Party Rights
Only you and The Works shall be entitled to enforce these Website Terms. No third party shall be entitled to enforce any of these Website Terms, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.
Entire Agreement
These Website Terms set out the entire agreement between you and us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law.
Law, Jurisdiction and Language
Any matter that arises out of your use of this Website (including any contract entered between you and us through the Website) shall be governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales. All contracts shall be concluded in English.
Changes to These Website Terms
We reserve the right to change and update these Website Terms from time to time and recommend that you revisit this page regularly to keep informed of the current Website Terms that apply to your use of the Website. By continuing to access, browse and use this Website, you will be deemed to have agreed to any changes or updates to our Website Terms.
Purchasing From The Works Website
Whenever you use this Website to order a product from The Works, our Website Terms and Conditions will apply to your use of the Website in addition to these General Terms and Conditions of Sale.
The Works reserves the right to refuse or cancel any order or close an account (even if we have previously confirmed your order). If this happens to you and you think we've made a mistake, please contact our Customer Services team.
Product Descriptions
The Works has taken reasonable precautions to try to ensure that prices quoted on the Website are correct and that all products have been fairly and accurately described. However, when ordering please note that:
Orders will only be accepted if there are no errors in the description of the goods and no errors in their prices as advertised on this Website;
All prices are displayed in pounds Sterling inclusive of UK VAT where applicable.
Packaging may vary from that shown on the Website;
The sizes shown on the Website are approximate only and may vary slightly;
Colours of our products are displayed as accurately as possible on the Website, the actual colours you see will depend on your monitor and we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.
All items are subject to availability. We will inform you as soon as possible if the product(s) you have ordered are not available and we may offer alternative product(s) of equal or higher quality and value.
Acceptance of Your Order
Please note that completion of the online checkout process does not constitute The Works' acceptance of your order. Our acceptance of your order will take place only when we dispatch the product(s) that you ordered from us.
If you supplied us with your email address when entering your payment details (or if you have a registered account with us), we will notify you by email as soon as possible to confirm that we have received your order. During the checkout process, you will be asked to complete your payment details. All fields indicated as compulsory must be completed. Please note that we will collect and store your information, using an encrypted secure payment mechanism and will only use your information in accordance with our Privacy Policy.
All card payments are subject to authorisation by your card issuer and we take payment when we accept your order shortly before dispatch. If your payment is not received and you have already received the products you ordered from us, you must pay for the products or return those products to us in accordance with reasonable return instructions that we provide to you and in the same condition that you received them at your own expense.
If you do not do this within 30 days of the date on which we cancel your order, we may collect or arrange for collection of the products at your expense. We reserve the right to charge you for any and all damage to (or other adverse interference with) any products that are the subject of an unpaid order. If The Works cannot supply you with the product or service you ordered, we will not process your order, inform you of this in writing (including e-mail) and, if you have already paid for the product or service, refund you in full as soon as reasonably possible.
Delivery - Charges and Timescales
We respect your confidentiality. All orders are dispatched in discreet, plain packaging, and we will never make your details available to any third party company for marketing purposes. Delivery charges and timescales vary depending on the type of products ordered, the service you select, delivery address and unforeseeable disruptions to delivery services. For full details of our delivery charges please Click Here
Please note that certain products may be subject to additional terms and conditions of sale relevant to the delivery charges and/or timescales applicable to that product. Delivery will be to the UK or international address specified in your order. If no one is available at a residential or other address at the time of delivery, a note will be left to advise whether your order has been left in a safe place e.g. with a neighbour, or returned to depot.
All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order. The Works shall be under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control. In the UK, delivery charge refunds can only be made in accordance with your legal rights under the Consumer Protection (Distance Selling) Regulations June 2014 and other applicable legislation. Similar rights may apply for some international deliveries. For further information about your legal rights contact your local authority Trading Standards department or consumer advice centre (for example the Citizen's Advice Bureau for UK customers).
Promotions and Promotion Codes
If you have a promotional code, you need to enter this into the box on the 'My basket' page. You can find this box towards the bottom of the page, near the order total. You must be registered with The Works and logged in when placing your order, to receive this promotion. Promotional codes can be used only once per customer as defined by their email address and/or credit card address and/or delivery address. Only one promotional code can be used per transaction. Offer cannot be used in conjunction with certain other offers from The Works. Codes offering a discount when you spend a certain amount can only apply to a single transaction and exclude gift boxing, delivery charges, gift vouchers/cards and selected products. Please note that promotional codes also have an expiry date, after which they are not redeemable.
Promotional codes remain the property of The Works (www.theworks.co.uk), are non-transferable and may not be reproduced in any form. We reserve the right to remove promotion codes at any time and without warning. Additional offers may not available in The Works stores or 'Other shops' or with any third party website unless otherwise stated.
We reserve the right to withdraw offers at any time. Some promotions may not combine with other promotions on site, and if so, the best offer will be applied to your order. Any Buy One Get One Free items will always give you the cheapest item free. Items in the Buy One Get One Free promotion are excluded from all other promotional discounts, and do not count towards a spending threshold to receive another discount. Please note: If you buy in a Buy One Get One Free promotion, individual items cannot be returned for refund, you will need to send back all the qualifying items. Only one promotional code can be used per order, and promotion codes cannot be used with multi-buy offers.
Certain products may be excluded from promotion codes, including all GCSE books and any product with a kit price.
Promotion products fulfilled by Gardeners are also excluded from promotions.
In-store Cheapest Price Guaranteed promotion, Terms and Conditions.
Payment
We only accept payment in UK Pound Sterling (GBP). Customers outside the UK will be billed in Sterling.
We accept the following cards: Visa / MasterCard / Maestro / American Express / PayPal
Other Forms of Payment
Whilst other electronic payment methods are not currently accepted, we are happy to accept orders via post. Currently, Gift cards can not be used online, but can be used in any of our 430 stores. When presenting your gift card for payment at a store, the Bar Code and Card Number must be visible. When purchasing a gift card please note that the card will expire 12 months from the date of activation and any remaining balance will be removed.
Please send your order with a cheque or postal order to :
Customer Service Centre
The Works Stores Ltd
Boldmere House
Faraday Avenue
Hams Hall Distribution Park
Coleshill
Birmingham
B46 1AL
Please ensure all crossed cheques and postal orders are made payable to 'The Works Stores Ltd'.
Payment Security
We are a member of IMRG, the leading industry body for global e-tailing, promoting the highest possible industry standards and best practices ensuring honest and truthful transactions. We utilise industry-standard 128 bit Secure Sockets Layer (SSL) technology to allow for the encryption of sensitive information such as your name, address and other sensitive information like your credit card details.
This technology includes the following features:
Authentication - this assures your browser that your data is being sent to the correct computer server, and that the server is secure. Encryption - this encodes the data, so that it cannot be read by anyone other than the secure server. Data Integrity - this checks the data being transferred to ensure it has not been altered.
Returns and Cancellations
If you are a UK/EU consumer, you have the legal right, under the Consumer Protection (Distance Selling) Regulations June 2014 to cancel your order within thirty (30) working days following your receipt of the goods or the date on which we begin provision of the services. Refunds for orders cancelled under the provisions of the Consumer Protection (Distance Selling) Regulations will be processed in accordance with your legal rights. For further information about your statutory rights, contact your local authority Trading Standards department or consumer advice centre (for example the Citizen's Advice Bureau if you are in the UK). If you are a non-EU customer, please see our international returns policy. If you are considering cancelling or wish to cancel a product you have ordered from us, please be aware of the following terms that apply:
Applicability of cancellation rights: Legal rights of cancellation under the Distance Selling Regulations available for UK or EU consumers do not apply to certain products and services.
The sale of customised goods or perishable goods, sealed audio or video recordings, or software, which has been opened.
Additional cancellation terms: Where Additional Terms and Conditions of Sale are applicable to any product or service you have ordered from us, these may also govern your cancellation rights and you should review these carefully;
Damaged or incorrectly supplied products: You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform us (by post, phone or e-mail only) within the fourteen (14) day period. You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied.
Other cancelled products: If you want to cancel products that are not damaged or incorrectly supplied, then you must inform us of this within fourteen (14) working days following the date of receipt in accordance with the Distance Selling Regulations or otherwise as soon as possible. You must take reasonable care of the products that you wish to cancel and not use them. Products should be returned in their original packaging or promptly at your cost or using the free returns form supplied with your order.
This is not intended to be a full statement of all your rights under the Distance Selling Regulations. Full details of your rights under the Distance Selling Regulations are available in the UK from your local Citizens' Advice Bureau or your Local Authority's Trading Standards Office.
Damage during the course of returning products:
If you choose to return any products to us, please return them to your nearest The Works store.
If you cancel your order in any of the circumstances set out above in regards to cancellation under the provisions of the Distance Selling Regulations, The Works will refund any money paid by you after any products, which have been delivered to you, when returned to us. In the case of damaged or incorrectly supplied goods, we may offer you a refund. Any refunds given by us will be made to the debit/credit card account provided when you placed your order and will be subject to our right to withhold amounts for products which are damaged on return as outlined above. Where we deliver products to a third party in accordance with your order, you will only be able to exercise this cancellation right if you can return the goods to us (or arrange for us to collect them). For further details with regards to cancellations, please see our help pages or contact customer services. If you wish to cancel your order under the Distance Selling Regulations we ask you to please notify our Customer Service team quoting your name, order number and details of the products via our Customer Contact Centre or our Customer Service address:
Customer Services
The Works Stores Ltd
Boldmere House
Faraday Avenue
Hams Hall Distribution Park
Coleshill
Birmingham
B46 1AL
0121 313 6050
Goods must be returned within 30 days, using the address above.
Where you are cancelling your order within this cooling-off period we will refund the full cost of the item. We will only refund the delivery charges if you are cancelling the whole order, so please mention this when cancelling your order. Delivery charges are non-refundable if you are returning part of an order.
Faulty Items
In the rare event you have a faulty item, please contact us first and arrange to return to us for a refund. Please note, if you do not use this option to return goods, we cannot refund any postage costs incurred by your return.
Customer Service
The Works Stores Ltd
Boldmere House
Faraday Avenue
Hams Hall Distribution Park
Coleshill
Birmingham
B46 1AL
Goods returned for exchange or gift vouchers must in all respects be in the condition you received them. This offer applies for one month from the date of purchase and is in addition to your statutory rights. If posting goods, please keep proof of posting.
Contacting Us By Phone
Calls are answered during our normal office hours.
Other Terms & Conditions
British Forces Post Office (BFPO) Delivery
Unfortunately at this current time we cannot deliver to the British Forces Post Office (BFPO), we are working to get this fixed as soon as possible.
International Delivery
We currently deliver to the Republic of Ireland only.
Your Right to Cancel
If you are a UK/EU consumer, you have the legal right, under the Consumer Protection (Distance Selling) Regulations June 2014 to cancel your order within thirty (30) working days following your receipt of the goods or the date on which we begin provision of the services. Refunds for orders cancelled under the provisions of the Consumer Protection (Distance Selling) Regulations will be processed in accordance with your legal rights. For further information about your statutory rights, contact your local authority Trading Standards department or consumer advice centre (for example the Citizen's Advice Bureau if you are in the UK). If you are a non-EU customer, please see our international returns policy.
If you wish to cancel (or are considering cancelling) a product or service you have ordered from us, please be aware of the following terms that apply:
Applicability of cancellation rights: Legal rights of cancellation under the Distance Selling Regulations available for UK or EU consumers do not apply to certain products: The sale of customised goods or perishable goods, sealed audio or video recordings, or software, which has been opened.
Magazines
Goods that by reason of their nature, cannot be returned - (Items such as underwear, where the 'hygiene patch' has been removed, or cosmetics where the seal has been broken).
Additional cancellation terms: Where Additional Terms and Conditions of Sale are applicable to any product you have ordered from us, these may also govern your cancellation rights and you should review these carefully;
Damaged or incorrectly supplied products: You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform us (by post, phone or e-mail only) within a reasonable period of time. You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied.
Other cancelled products: If you want to cancel products that are not damaged or incorrectly supplied, then you must inform us of this within fourteen (14) working days following the date of receipt in accordance with the Distance Selling Regulations or otherwise as soon as possible. You must take reasonable care of the products that you wish to cancel and not use them. Products should be returned in their original packaging.
This is not intended to be a full statement of all your rights under the Distance Selling Regulations. Full details of your rights under the Distance Selling Regulations are available in the UK from your local Citizens' Advice Bureau or your Local Authority's Trading Standards Office.
If you cancel your order in any of the circumstances set out above in regards to cancellation under the provisions of the Distance Selling Regulations, The Works will refund any money paid by you after any products, which have been delivered to you, when returned to us. In the case of damaged or incorrectly supplied goods, we may offer you a refund. Any refunds given by us will be made to the debit/credit card account provided when you placed your order and will be subject to our right to withhold amounts for products which are damaged on return as outlined above.
Where we deliver products to a third party in accordance with your order, you will only be able to exercise this cancellation right if you can return the goods to us (or arrange for us to collect them). For further details with regards to cancellations, please see our help pages or contact customer services.
Customer Ratings and Reviews Terms and Conditions
These Terms of Use govern your conduct associated with the Customer Ratings and Review service offered by The Works (the "CRR Service"). To the extent of any conflict between The Works' Privacy Policy and these Terms of Use, these Terms of Use shall control with respect to the CRR Service. By submitting any content to The Works, you represent and warrant that:
you are the sole author and owner of the intellectual property rights thereto;
all "moral rights" that you may have in such content have been voluntarily waived by you;
all content that you post is accurate;
you are at least 18 years old;
use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.
You further agree and warrant that you shall not submit any content:
that is known by you to be false, inaccurate or misleading;
that infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
that violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);
that is, or may reasonably be considered to be, defamatory, libellous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
for which you were compensated or granted any consideration by any third party;
that includes any information that references other websites, addresses, email addresses, contact information or phone numbers;
that contains any computer viruses, worms or other potentially damaging computer programs or files.
You agree to indemnify and hold The Works (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Bazaarvoice, Inc.), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party. For any content that you submit, you grant The Works a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.
All content that you submit may be used at The Works' sole discretion. The Works reserves the right to change, condense or delete any content on The Works' website that The Works deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. The Works does not guarantee that you will have any recourse through The Works to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, The Works reserves the right to remove or to refuse to post any submission for any reason.
You acknowledge that you, not The Works, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of The Works, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.
By submitting your email address in connection with your rating and review, you agree that The Works and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes.
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Mini Model Shop – 5% off all products (excluding delivery)
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5% off all products (excluding delivery)

Terms & Conditions
Terms and conditions apply. Please see Mini Model Shop site for full details. Secure Online Ordering
When you place an order online, all the payment details you enter are encrypted using SSL technology before being sent over the Internet. This is the standard method for online shopping to prevent your personal information from being copied or intercepted while being transferred to our computer. On receipt of your order you will be transfered to the WorldPay online credit card payment facility. Your order details are stored in a secure IBM Lotus Domino database to keep them safe from hackers, and your credit card details are not held as clear text on any web site or computer connected directly to the Internet.
Offline Ordering
If you are not happy about using our secure online ordering facility we can accept your order by telephone. Simply complete and submit the online order form then call us on 08456 44 70 44 to arrange payment either by credit card or cheque. Cheques should be made payable to Mini Model Shop and sent to: Mini Model Shop, 11 Riverside, Sir Thomas Longley Road, Medway City Estate, Strood, Kent, ME2 4DP. Items purchased by cheque will not be despatched until the funds clear.
* Warning *
These items ARE NOT TOYS. The models available on this website are NOT intended for use by children under the age of 8. The models can contain small parts and certain features are extremely delicate. If you have any concerns regarding this warning, please call us on 01634 718190.
Pre-Orders
Some items are available to be pre-ordered. In order to pre-order an item, payment must be made in full. Wherever possible, we will specify an approximate delivery date. If you pre-order an item we will contact you prior to despatch. Once we have received the item in our warehouse we will despatch it to you the following working day.
Available to Order
Some items we are still waiting to receive from our suppliers and we are expecting to receive these within 2-3 weeks (sometimes sooner). If this is the case, this will be highlighted on the product page and an estimated despatch date will be given.
Back Orders
Items we display as 'in stock' are in our warehouse ready to be despatched. Our website however can be up to half an hour behind the stock level system. If by coincidence you order an item that has sold out in the last half hour the item you purchased will be placed on back-order and despatched as soon as it arrives. You will be e-mailed with the option to cancel your order if you would rather not wait, in which case your credit card will be immediately refunded.
Representation
Although every effort is made to provide a detailed description of each item, this is only meant as a guide and we cannot be held responsible for inaccurate information. Item pictures and photos shown on this website should be used as a guide only, as true colour representation is not guaranteed.
VAT Charges
Orders are subject to VAT at 20%. VAT is included in all prices listed on the web site.
Privacy
Mini Model Shop will not disclose your personal details to any third party.
Who Are We
Minimodelshop.com (Mini Model Shop) is a trading name of Effective Web Solutions Limited registered in the UK number 7281565. Registered address: 11 Riverside, Sir Thomas Longley Road, Strood, Kent, ME2 4DP.
WEEE Regulations
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge. The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK. Recycling reduces the environmental and health risks associated with sending electrical goods to landfill. We are obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us. Customers must return their like-for-like WEEE item to us within 28 days of purchasing their new item. Under the WEEE Regulations, all new electrical goods should be marked with the crossed-out wheeled bin symbol and be disposed of separately from normal household waste. Please be aware that you are responsible for the cost of returning the item to us.
Terms and Conditions of Website Use
Important: You must read the terms and conditions of this agreement before accessing and using the Website. By accessing and using the Website you agree to be bound by the terms and conditions set out below. If you do not wish to be bound by these terms and conditions you may not access or use the Website.
Copyright Notice
Unless otherwise stated, the copyright and any other rights in all material on this site are owned by Effective Web Solutions Limited (hereinafter called "Effective Web"). You are permitted to print and download extracts from this site on the following basis:
Use of documents and related graphics on this site is for information and/or personal use only;
Any copies of these pages saved to disk or to any other storage medium may only be used for subsequent viewing purposes or to print extracts for personal use;
No documents or related graphics on this site are to be modified in any way;
Graphics on this site are not to be used separately from the accompanying text;
Effective Web's copyright notice (ie: Copyright ©) must appear in all copies;
No part of this site may be reproduced or stored in any other Web Site or included in any public or private electronic retrieval system or service without Effective Web's prior written permission.
Any rights not expressly granted in these Terms are reserved.
Sites linked from the Mini Model Shop Website
Effective Web accepts no responsibility for the content of any site to which a hypertext link from this site exists. Such links are provided for your convenience on an "AS IS" basis with no warranty, express or implied, for the information provided within them.
Effective Web does not intend links of the Mini Model Shop Website to be referrals or endorsements of the linked entities, and such links are provided for convenience only. Users assume sole responsibility for use of third party links.
Provision of links to the Mini Model Shop Website
To contribute an external link to the Mini Model Shop Website you must agree to abide by the following terms and conditions:
The content of the Web Site is relevant to the work of Mini Model Shop
The provider of the external link accepts full responsibility or liability for the content or materials available on their website
Any external link may be removed from the Mini Model Shop Website without notice or explanation at the discretion of Effective Web.
Whilst Effective Web endeavours to ensure that this site is normally available 24 hours a day, Effective Web will not be liable if for any reason the site is unavailable at any time or for any period.
Access to this site may be suspended temporarily or permanently and without notice.
Virus Protection
Effective Web makes every effort to check and test material at all stages of production. It is always wise for users to run an anti-virus program on all material downloaded from the Internet.
Effective Web cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material off the Mini Model Shop Website.
Disclaimer
Effective Web has taken every care in the preparation of the content of this Website. The information made available at the Mini Model Shop Website is provided 'AS IS'. To the extent permitted by applicable law, Effective Web disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this Website.
Effective Web does not intend the content of the Mini Model Shop Website to be referrals or endorsements of the listed companies.
The information included on the Mini Model Shop Website has been compiled from a variety of sources and is subject to change without notice.
Limitation of Liability
In no event shall Effective Web be liable (save where such liability cannot be limited or excluded by law) for any direct, indirect, punitive, incidental, special or consequential damages or losses arising out of or in any way connected with the delay in inability to use this web site, any information, products, and services obtained through this web site, or otherwise arising out of the use of this web site.
Choice of Law
These terms shall be governed by and construed in accordance with English Law.
If any of these terms should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the juristiction which that term is illegal, invalid or unenforceable, it shall be severed and deleted from this clause and the remaining terms and conditions shall survive, remain in full force and effect and continue to be binding and enforceable.
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